Abrar Admin

First Coast Cardiovascular Institute

<div>Job Type: Full-Time 
Work Location: In Person

Position Overview

The Virtual Care Support Services Medical Assistant supports virtual care delivery, Remote Patient Monitoring (RPM), and Quality Department initiatives, with a primary focus on patients with cardiovascular conditions. This role is critical to patient engagement, proactive monitoring, and care coordination and requires extensive phone-based communication with patients and caregivers.

The ideal candidate has prior experience in cardiovascular care, is comfortable working in a fast-paced, metrics-driven environment, and demonstrates strong clinical judgment within defined protocols.

Key Responsibilities
<ul>
<li>Perform outbound and inbound phone-based patient outreach for RPM and chronic cardiovascular care programs</li>
<li>Monitor and review RPM data (e.g., blood pressure, heart rate, weight) and identify trends or abnormal values</li>
<li>Escalate clinical concerns to the Advanced Practice Providers (APPs) or physicians per established cardiovascular care protocols</li>
<li>Educate patients on cardiovascular disease management, medication adherence, lifestyle modifications, and RPM device usage</li>
<li>Conduct routine follow-ups to assess symptoms, adherence, and care plan effectiveness</li>
<li>Document all patient interactions, monitoring data, and care coordination activities accurately in the EHR and RPM Platform.</li>
<li>Collaborate with physicians, APPs, care managers, and quality teams to ensure coordinated care delivery</li>
<li>Assist with Quality Department programs, including care gap outreach, quality measure support, and data collection</li>
<li>Provide education and support to caregivers to enhance chronic cardiovascular disease management</li>
<li>Maintain compliance with HIPAA, RPM billing workflows, and organizational policies</li>
</ul>
Required Qualifications
<ul>
<li>High school diploma or equivalent required</li>
<li>Completion of an accredited Medical Assistant program required.</li>
</ul><ul><li>A minimum of 5 years of experience as a medical assistant is required</li>
<li>Minimum 2-3 years of hands-on experience in a cardiovascular or cardiology care setting (REQUIRED)</li>
<li>Strong understanding of cardiovascular conditions such as hypertension, heart failure, coronary artery disease, and arrhythmias</li>
<li>Proficiency with Electronic Health Records (EHR) and telehealth or RPM platforms</li>
<li>Excellent verbal communication skills with comfort managing high-volume phone outreach</li>
<li>Knowledge of HIPAA, healthcare compliance, and clinical documentation standards</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM)</li>
<li>Experience supporting quality programs, value-based care, or population health initiatives</li></ul></div>

Medical Assistant- Virtual Care Support Services

Join First Coast Cardiovascular Institute and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Coast Cardiovascular Institute

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Medical Assistant- Virtual Care Support Services