Qureos Mentor

First Commonwealth Bank

<div>Supports the organization&rsquo;s human capital strategies to effectively attract, retain and reward talent and foster diversity by acting as a valued partner and consultant to assigned business units. Actively networks and performs recruiting activities. Stays abreast of employment related legislation while monitoring and implementing human resource related federal and state requirements to ensure legal compliance in policies, procedures, and practices. Advises management in appropriate resolutions related to staffing needs, discipline, and personnel actions while maintaining detailed and accurate documentation. Recommends and approves personnel actions that support business unit and company goals. Actively consults on performance review and salary related activities to ensure effectiveness, compliance, and equitable pay. Responds to management and employee inquiries on policies, procedures, and programs and works to resolve employee concerns. Represents the company throughout investigations and at personnel related hearings. Provides departmental administrative support. 
 
Essential Job Responsibilities__________________________________ 
 
1. Supports the organization&rsquo;s human capital strategies to effectively attract, retain and reward talent and foster diversity by acting as a valued partner and consultant to assigned business units.
 
 
2. Actively networks and performs recruiting activities such as coordinating and attending job fairs, and establishing and fostering relationships with post-secondary schools and their representatives, in order to maintain a pipeline of viable employment candidates. 
 
3. Stays abreast of employment related legislation while monitoring and implementing human resource related federal and state requirements to ensure legal compliance in policies, procedures, and practices. 
 
4. Supports managers throughout the talent acquisition process with job postings, candidate selection, interviews, and offers for employment via applicant tracking system, Virtual Edge. 
 
5. Consults on and assists business partners with onboarding and retention activities. 
 
6. Advises management in appropriate resolutions related to staffing needs, discipline, performance management, and personnel actions such as promotions, transfers and terminations, while maintaining detailed and accurate documentation. 
 
7. Recommends and approves personnel actions that support business unit and company goals. 
 
8. Actively consults on performance review and salary related activities to ensure effectiveness, compliance, and equitable pay. 
 
9. Develops and conducts training on topics such as interviewing techniques, personnel actions and performance management, sexual harassment and diversity, in order to empower managers. 
 
10. Responds to management and employee inquiries on policies, procedures, and programs. 
 
11. Works to resolve employee concerns and issues, escalating complex issues as necessary. 
 
12. Represents the company at personnel related hearings and investigations. 
 
13. Effectively partners with Compensation, Payroll, Benefits, HRIS and Employee Development in order to provide best-in-class delivery of human resources support. 
 
14. Participates in team meetings and on project teams. Provides input to meet or exceed department standards and goals. 
 
15. Maintains accurate and up-to-date employee related documentation and employment files. 
 
16. Completes HR and personnel related audits. 
 
17. Provides departmental administrative support including ordering supplies and maintaining employee files. 
 
18. May support the Employee Checking Account Program by acting as an employee contact, researching and resolving transaction and fee related questions or concerns. 
 
Bona Fide Occupational Qualifications___________________________ 
 
1. A bachelor&rsquo;s degree or the equivalent combination of education and work experience. 
 
2. Two (2) years of experience in a closely related position. 
 
3. The ability to handle confidential information with the highest degree of integrity. Strong organizational, time management, multitasking and record keeping skills. Grammatical skills and the ability to communicate effectively verbally and in writing.
 
 
4. A demonstrated understanding of current local, state and federal employment laws and regulations. 
 
5. Strong computer skills, including Microsoft Word and Excel. Familiarity with applicant tracking and talent management systems is preferred. 
 
6. A valid driver&rsquo;s license and ability to travel as necessary.

7. May be eligible for Telecommuting.</div>

Human Resources Representative

<div>As a Teller at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers&rsquo; business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller, you can change people&rsquo;s lives.

As a Teller you are eligible for quarterly sales &amp; service incentives.

What Great Looks Like in this Role_________________________________

As an Teller, your days will be divided into 5 essential job functions:

1. Champion Operations and Compliance &ndash; 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:

a. Protect the privacy and the security of our customers

b. Process daily transactions and be alert to fraud

c. Follow proper cash handling, teller differences and dual control guidelines

d. Always maintain proper cash limits including drawer, vault and total FSC limits

e. Mitigate risk by adhering to FCB policies, procedures and processes

f. Ask questions and seek guidance

2. Grow Consumer Relationships &ndash; 5% of your time will be spent establishing and growing consumer relationships through the following activities:

a. Engage in productive conversations on inbound calls and at the drive thru

b. Utilize marketing campaigns to inform customers about our products and promotions

c. Ask for referrals and advocate for the Refer-A-Friend program

d. Partner with your team to uncover additional needs based sales opportunities

3. Deepen Consumer Relationships &ndash; 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:

a. Conduct service related outbound calls and achieve assigned call goal

b. Identify partner referrals by asking purposeful questions

c. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities

4. Personal Development &ndash; 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:

a. Take ownership of your own development

b. Progress toward completion of Pathways

c. Learn BUILD and BUILD 2.0, our sales conversation framework

d. Become a subject matter expert on our digital products

e. Stay informed with Need2Know and First2Know

f. Complete all required trainings in a timely manner

5. Customer Experience &ndash; every day, every customer, every interaction you will always have the following at the top of your mind:

a. Live our Mission and Core Values

b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes

c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling

d. Promptly follow-through and ensure you are the single contact for problem resolution

e. Follow the &ldquo;One to say YES, two to say NO&rdquo; rule

f. Maintain the highest standard of conduct and account integrity for yourself and your team 


Bona Fide Occupational Qualifications___________________________

1. A high school diploma or equivalent.

2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.

3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.

4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).

5. A valid driver&rsquo;s license and ability/willingness to travel regionally.</div>

Teller

Join First Commonwealth Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Commonwealth Bank

About Company

Human Resources Representative

Teller