Qureos Mentor

FirstCry.com (BrainBees Solutions Ltd.)

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 Job Specification:
 
 
 
 
 &squf; Manage a set of suppliers and work closely to help them grow their business on Firstcry.com through new product launches, promotions, insights on trends etc
 
 
 &squf; Assist the Marketplace Manager to identify product and price point gaps and identify relevant suppliers
 
 
 &squf; New seller on boarding &ndash; explaining business model, commission negotiations and onsite merchandising
 
 
 &squf; Manage Day to Day operations to ensure timely order fulfillment, reconciliation of payments etc
 
 
 &squf; Curate product listings based on customer feedback related to quality, timelines &amp; delivery experience
 
 
 &squf; Weekly Sales Reporting and take corrective action to achieve the set goals
 
 
 &squf; Onsite Listings Management along with check on best seller and poor seller
 
 
 &squf; Monthly Seller review to identify areas of improvement and plan for the coming months to achieve the set goals Desired Skills and Competencies
 
 
 &squf; Graduate with min 2 years experience in apparel.
 
 
 &squf; Prior experience in Account Management, Business Development
 
 
 &squf; Strong analytical and reporting skills Associated Behaviors
 
 
 &squf; Excellent Communication Skills, Proficient in MS Excel and MS Word
 
 
 &squf; Strong sense of ownership, intense in achieving results
 
 
 &squf; Excellent relationship building skills
 
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Key Account Manager - Marketplace

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 Join , a leading name in the Retail Apparel and Fashion industry, as a Customer Relationship Officer. In this pivotal role, you will be at the forefront of enhancing customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibilities will involve managing customer queries, resolving issues efficiently, and ensuring a seamless shopping experience for our valued clients. By leveraging excellent communication skills and a customer-centric approach, you will contribute to building strong relationships and fostering trust with our clientele. As part of a dynamic team, you will have the opportunity to work in a fast-paced environment, where your insights and problem-solving abilities will drive customer engagement and retention. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, this role offers a rewarding career path with growth opportunities within .
 
 
 Tasks
 
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 Respond to customer inquiries and provide product information in a friendly manner.
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 Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
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 Maintain accurate records of customer interactions and transactions.
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 Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
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 Gather customer feedback and share insights with management to improve service quality.
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 Requirements
 
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 Strong communication skills to effectively engage with customers and understand their needs.
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 Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
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 Ability to multitask and manage time efficiently in a fast-paced environment.
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 Proficiency in using CRM software and basic computer applications.
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 Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.
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 Benefits
 
 
 Of
 
 
 
 Join as a Customer Relationship Officer to enhance customer experiences in the dynamic retail fashion industry. Elevate your career with us, where innovation meets customer delight.
 
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Customer relationship officer

Join FirstCry.com (BrainBees Solutions Ltd.) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FirstCry.com (BrainBees Solutions Ltd.)

ABOUT_COMPANY

Key Account Manager - Marketplace

Customer relationship officer