Qureos Mentor

First National Bank

<div><h2 class="jobSectionHeader">Primary Office Location:
</h2>400 Bellemeade St.. Greensboro, North Carolina. 27401.
<h2 class="jobSectionHeader">Join our team. Make a difference - for us and for your future.
</h2>Position Title: Relationship Banker
Business Unit: Retail
Reports to: Varies Based on Assignment
Position Overview:
This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market. 
 
Primary Responsibilities:
Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.
Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation&rsquo;s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED 
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
0 
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related position.
Knowledge of banking policies, procedures consumer products and services.
Sales and customer service skills. 
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required. 
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A 
 
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.</div>

Relationship Banker

<div><h2 class="jobSectionHeader">Primary Office Location:
</h2>3500 Mt. Holly-Huntersville Road. Charlotte, North Carolina. 28216.
<h2 class="jobSectionHeader">Join our team. Make a difference - for us and for your future.
</h2>Position Title: Financial Advisor
Business Unit: WM - FNIS
Reports to: Varies Based on Assignment
Position Overview:
This position is primarily responsible for supporting the Bank&rsquo;s business plan and established goals through customary activity including outside calls to current and potential customers. The incumbent provides the highest quality service to every customer.
Primary Responsibilities:
Manages and services existing clients and Bank customers and builds stronger existing customer relationships by learning customers&rsquo; individual financial needs and supplying the appropriate product. Actively pursues the acquisition of new clients from both internal referrals and external sources selling various investment products.
Identifies potential sales opportunities and acts upon them by initiating an Investment product with the customer or referring the customer to another line of business such as Trust, Insurance or loans.
Identifies opportunities for Associate Financial Advisors to have additional training in customer profiling, sales skills or meeting goals. Demonstrates knowledge in all disciplines within Wealth Management and cross-refers customers and prospects and Retail bank products to Retail.
Maintains all client files, completes all required Continuing Education (CE) and Financial Industry Regulatory Authority (FINRA) licensing.
Reviews the work of licensed bankers for accuracy, completeness and compliance with government regulations attached to the various licenses they hold.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation&rsquo;s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED 
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3 
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level 
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Life/Health and FINRA Series 7 and 63 &amp; 65 or S66. 
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A 
 
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.</div>

Financial Advisor - Brokerage Group - Mooresville/Charlotte, NC

<div><h2 class="jobSectionHeader">Primary Office Location:
</h2>7100 Creedmoor Road. Raleigh, North Carolina. 27613.
<h2 class="jobSectionHeader">Join our team. Make a difference - for us and for your future.
</h2>Position Title: Financial Advisor
Business Unit: WM - FNIS
Reports to: Varies Based on Assignment
Position Overview:
This position is primarily responsible for supporting the Bank&rsquo;s business plan and established goals through customary activity including outside calls to current and potential customers. The incumbent provides the highest quality service to every customer.
Primary Responsibilities:
Manages and services existing clients and Bank customers and builds stronger existing customer relationships by learning customers&rsquo; individual financial needs and supplying the appropriate product. Actively pursues the acquisition of new clients from both internal referrals and external sources selling various investment products.
Identifies potential sales opportunities and acts upon them by initiating an Investment product with the customer or referring the customer to another line of business such as Trust, Insurance or loans.
Identifies opportunities for Associate Financial Advisors to have additional training in customer profiling, sales skills or meeting goals. Demonstrates knowledge in all disciplines within Wealth Management and cross-refers customers and prospects and Retail bank products to Retail.
Maintains all client files, completes all required Continuing Education (CE) and Financial Industry Regulatory Authority (FINRA) licensing.
Reviews the work of licensed bankers for accuracy, completeness and compliance with government regulations attached to the various licenses they hold.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation&rsquo;s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED 
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3 
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level 
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Life/Health and FINRA Series 7 and 63 &amp; 65 or S66. 
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A 
 
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.</div>

Financial Advisor - Raleigh, NC

<div><h2 class="jobSectionHeader">Primary Office Location:
</h2>503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.
<h2 class="jobSectionHeader">Join our team. Make a difference - for us and for your future.
</h2>Position Title: Contact Center Data Analyst
Business Unit: Retail Operations
Reports to: Manager of Contact Center Applications and Reporting
Position Overview:
This position is responsible for developing and maintaining visual dashboards in Power BI and Excel to display daily reporting for Contact Center Management. Compiles data from daily reports and updates visual reports in a timely manner. The incumbent reviews data and analytics to produce performance reporting for the Contact Center team and executive leadership. Studies trends and analyzes data to drive improvements and efficiencies. Assists in developing reporting that drives monitoring and operational efficiency.
Primary Responsibilities:
Maintains daily reporting from Mitel phone system and other digital applications for the Contact Center and provides overview of key performance metrics and key risk indicators to Leadership. Some performance metrics and risk indicators include average handle time, average wait time, hold/make busy time, and abandon rate for phones and chat.
Assists in developing digitized reporting using Power BI to compile data derived from Contact Center and digital applications to drive monitoring, support, analytics and process improvement for Contact Center leadership. Maintains data accuracy and integrity during data manipulation and merging steps.
Assists management with maintaining existing procedures related to daily reporting and produce new procedures under guidance as appropriate.
Troubleshoots issues related to the digital support systems utilized in the Contact Center. Works closely with IT and/or external vendors to resolve issues. Serves as a back-up liaison between Information Technology, vendors, project management and Contact Center Leadership.
Assists in testing Digital system upgrades, patches, changes and system maintenance and in creating, editing, deleting and monitoring user account permissions for various Contact Center digital systems.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation&rsquo;s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to work and multi-task in a fast paced environment
Excellent organizational, analytical and interpersonal skills
Detail-oriented
MS PowerPoint - Intermediate Level
MS Word - Intermediate Level
MS Excel - Intermediate Level
Power BI
Contact Center reporting experience required
Banking Contact Center reporting work experience preferred
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A 
 
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.</div>

Contact Center Data Analyst

<div>
 
 Who We Are
 
 
 
 We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we build and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.
 
 
 
 Our mission
 
 
 
 Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.
 
 
 
 Our values
 
 
 
 <ul>
 <li>
 Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
 </li>
 <li>
 Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
 </li>
 <li>
 Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
 </li>
 <li>
 Community: We&rsquo;re proud to support each other and our local communities. We win when our customers win.
 
 
 </li>
 </ul>
 To learn more about us, visit www.firstnationalbanks.bank.
 
 
 
 About The Role
 
 
 
 The Bank Teller/Customer Service Representative role processes transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the &ldquo;frontline&rdquo; of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicating with different types of clients and selling the bank&rsquo;s products/services.
 
 
 Position is located in Lead, SD, and is not a remote position.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Conduct dozens of bank&rsquo;s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
 </li>
 <li>
 Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)
 </li>
 <li>
 Make sales referrals, suggest alternate channels and cross-sell products and services
 </li>
 <li>
 Go the &ldquo;extra mile&rdquo; to build trust relationships, customer loyalty and satisfaction
 </li>
 <li>
 Comply with regulatory requirements
 </li>
 <li>
 Manage risk in every transaction and detect fraudulent transactions to prevent losses
 </li>
 <li>
 Resolve customers&rsquo; issues and provide relevant information
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 High School diploma or greater required.
 </li>
 <li>
 Experience handling cash transactions and working with systems
 </li>
 <li>
 Strong communication and time management skills
 </li>
 <li>
 Customer satisfaction-oriented
 </li>
 <li>
 Attention to detail and mathematical skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Health Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 Vision Insurance
 </li>
 <li>
 Paid Vacation, Sick, and Holiday time
 </li>
 <li>
 A competitive 6% 401k match
 </li>
 <li>
 And more!
 
 
 </li>
 </ul>
 
 Candidate must pass a pre-employment screening including credit history and criminal record check.
 
 
 
 Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Bank Teller/Customer Service Representative