Qureos Mentor

First Security Bank

<div>Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the &quot;Apply Now&quot; link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY 
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Banking Center Manager! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will ensure the efficient daily operations of a full-service banking center and provide secure, innovative financial solutions while fostering a safe, professional, and growth-focused work environment. This role includes modeling company values, supervising and training staff, and resolving customer inquiries to maintain high service standards. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS 
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
<ul><li>Must be at least 18 years of age.</li>
<li>High School Diploma or GED required.</li>
<li>Associates and/or bachelor's degree related to business and/or finance preferred.</li>
<li>Completion of Retail Banking Supervisor checklist (internal) required; or</li>
<li>3-5 years of retail banking experience with a strong understanding of Retail Banking Specialist functions required.</li>
<li>Completion of Retail checklists through Manager level within 1 year will be required.</li>
<li>1-2 years&rsquo; supervisory/leadership experience preferred.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours | Monday &ndash; Friday 7:45am - 5:30pm | Saturday 8:45am - 12:00pm (up to 2 per month) | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Responsible for management of the banking center team, including service, sales, and operations. Adhere to all department and company policies and procedures and follow applicable banking regulations.
<div><ul><li>Provide comprehensive training and ongoing development for retail staff on bank protocols, operations, policies, products, and services to support high-quality service, sales, and cross-selling.</li></ul>
<ul><li>Foster and maintain a welcoming, customer-focused environment, strengthening relationships through exceptional service and active community engagement.</li></ul>
<ul><li>Lead weekly meetings to ensure clear communication of directives, performance updates, and goals between departments and leadership.</li></ul>
<ul><li>Apply essential employment law principles, consistently interpret and enforce bank policies and procedures, and perform and supervise all key retail responsibilities.</li></ul>
<ul><li>Ensure audit controls are consistently followed and that monthly audits, checklists, and reports are completed accurately and on time.</li></ul>
<ul><li>Maintain a strong understanding of physical security equipment and enforce security procedures to protect the team and the banking center, reporting any concerns to the Security team.</li></ul>
<ul><li>Monitor compliance with regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending.</li></ul>
<ul><li>Assist with unusual transactions and resolve customer complaints with professionalism and clarity.</li></ul>
<ul><li>Responsible for opening and maintaining customer accounts while providing operational support by pulling and balancing teller drawers when necessary.</li></ul>
<ul><li>Collaborate with management to develop banking center goals and implement effective strategies to achieve them.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various Retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
SUPERVISORY RESPONSIBILITIES: Under the guidance of the Retail Operations Manager, this role provides supervision to retail employees by monitoring and evaluating performance, addressing issues proactively, and making well-informed, timely decisions based on careful assessment of each situation.
SOFT SKILLS 
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS 
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS 
The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.</div>

Banking Center Manager

<div>Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the &quot;Apply Now&quot; link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY 
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross-train to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
<ul><li>High School Diploma or GED completion by the end of your graduating year is required.</li>
<li>Bilingual speaking (full professional proficiency) in Spanish/English/Marshallese preferred.</li>
<li>1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.</li>
<li>Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday ? Friday 7:30am - 6:00pm | Saturday 8:30am-12:30pm (typically 1 per month) | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<div><ul><li>Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier?s checks, and cashing checks while following all identification and retail policies and procedures.</li></ul>
<ul><li>Verify checks, identify counterfeit currency, and review all transactions for accuracy.</li></ul>
<ul><li>Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.</li></ul>
<ul><li>Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.</li></ul>
<ul><li>Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.</li></ul>
<ul><li>Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.</li></ul>
<ul><li>Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.</li></ul>
<ul><li>Maintain security through proper opening/closing and vault procedures.</li></ul>
<ul><li>Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
Upon successful training of duties listed above:
Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:
<div><ul><li>Build consumer and business customer profiles as needed.</li></ul>
<ul><li>Process debit cards requests and handle debit card disputes</li></ul>
<ul><li>Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.</li></ul>
<ul><li>Opening/Closing Accounts.</li></ul>
<ul><li>Obtain training and become proficient in executing wire transfers.</li></ul>
<ul><li>Order checks and exchange foreign currency</li></ul>
</div>
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS 
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS 
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS 
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.</div>

FT Retail Banker

<div>Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the &quot;Apply Now&quot; link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY 
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will assist customers by processing transactions in person, by mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Crosstrain to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS 
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
<ul><li>High school diploma or general education degree (GED) will be required at the completion of your graduating year.</li>
<li>1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.</li>
<li>Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key and internet navigation required.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday 7:45am - 5:00pm | Rotating Saturdays: 8:45am - 12:00pm (typically 1-2 per month) | *Extended working hours may be required
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training consists of learning and developing the essential duties listed below:
<div><ul><li>Process a variety of customer transactions - including deposits, withdrawals, loan payments, cash advances, cashier&rsquo;s checks, and cashing checks while following all identification and retail policies and procedures.</li></ul>
<ul><li>Verify checks, identify counterfeit currency, and review all transactions for accuracy.</li></ul>
<ul><li>Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.</li></ul>
<ul><li>Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.</li></ul>
<ul><li>Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.</li></ul>
<ul><li>Inform management of any problems, concerns or outages. Assist with research and help resolve discrepancies.</li></ul>
<ul><li>Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.</li></ul>
<ul><li>Maintain security through proper opening/closing and vault procedures.</li></ul>
<ul><li>Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various Retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
Upon successful training of duties listed above:
Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:
<div><ul><li>Build consumer and business customer profiles as needed.</li></ul>
<ul><li>Process Debit Cards upon request.</li></ul>
<ul><li>Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.</li></ul>
<ul><li>Update identification.</li></ul>
<ul><li>Opening/Closing Accounts.</li></ul>
<ul><li>Process debit card disputes.</li></ul>
<ul><li>Obtain training and become proficient in executing wire transfers.</li></ul>
<ul><li>Order checks and exchange foreign currency.</li></ul>
</div>
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS 
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS 
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 25 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS 
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.</div>

Join First Security Bank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Security Bank

About Company

Banking Center Manager

FT Retail Banker

FT Retail Banker