Qureos Mentor

First Step Western Wayne County Project on Domestic Assault

We do not review applications submitted via Indeed. See note at end for how to apply. Under the supervision of the Director of Programs, the 24-hour Services Program Coordinator provides leadership, coordination, and direct advocacy within the agency&rsquo;s residential shelter and 24-hour helpline programs serving survivors of domestic violence and sexual assault. This position ensures that services are delivered in a trauma-informed, survivor-centered, culturally responsive, and empowerment-based manner that prioritizes safety, dignity, and long-term stability.The 24-hour Services Program Coordinator provides crisis intervention, conducts lethality assessments, and engages survivors in individualized safety planning to address immediate and ongoing risks. The position supports survivors in navigating complex systems and removing barriers related to housing, economic stability, legal protections, healthcare access, and other essential services. Through coordinated advocacy and community collaboration, the role promotes pathways toward safe housing and sustained independence.In addition to direct services, this position supervises residential advocacy staff and volunteers, ensuring quality service delivery, adherence to agency policies, and compliance with confidentiality and funding requirements. The Program Coordinator oversees documentation, data collection, and quality assurance processes, and contributes to program development and strategic initiatives that strengthen residential services.LOCATION: Residential Shelter and other First Step sites as needed.REPORTING: Director of ProgramsTYPICAL DUTIES:Strategic Leadership &amp; Program Oversight:<ul><li>Assist in developing, updating, and implementing residential program protocols that ensure consistent, high-quality, trauma-informed services.</li><li>Develop linkages between residential and non-residential programs to ensure continuity of care.</li><li>Support strategic planning initiatives that build agency capacity and program excellence.</li><li>Collaborate with the Director of Programs to research, design, and implement new or expanded programming to meet emerging survivor needs.</li></ul>Staff Supervision &amp; Development:<ul><li>Provide direct supervision to 24-hour/Residential staff (residential aides, crisis support staff, and advocates ) including hiring, onboarding, scheduling, timesheet oversight/approval, and performance management</li><li>Provide ongoing coaching to ensure trauma-informed, survivor-centered service delivery.</li><li>Develop staff schedules to ensure 24/7 coverage of shelter and helpline operations.</li><li>Oversee emergency response (CAT) program</li><li>Promote staff wellness and secondary trauma prevention strategies.</li><li>Provide ongoing supervision, coaching, and professional development</li><li>Facilitate regular team meetings, case conferences, and participate in leadership meetings</li><li>Promote team resilience, healthy boundaries, and trauma-informed workplace practices</li></ul>Service Delivery &amp; Crisis Support:<ul><li>Ensure all client services are delivered with compassion, confidentiality, and empowerment-based practices</li><li>Maintain strong understanding of survivor safety planning, risk assessment, and coordinated response protocols</li><li>Provide crisis intervention and emotional support via the 24-hour helpline and in-person within theresidential shelter as needed</li><li>Conduct lethality assessments and engage survivors in individualized, ongoing safety planning.</li><li>Conduct residential intakes, housing assessments, and stabilization planning as needed</li><li>Support survivors in securing safe and stable housing, including advocacy with landlords, credit bureaus, and</li></ul>utility companies.<ul><li>Assist survivors in addressing economic stability, including budgeting, employment resources, and access to</li></ul>public benefits.<ul><li>Provide referrals and active advocacy with legal, medical, mental health, child welfare, and other community systems.</li><li>Serve as on-call back-up as required.</li></ul>Compliance &amp; Community Collaboration:<ul><li>Ensure accurate, timely, and confidential documentation of all services in compliance with agency, state, and federal standards.</li><li>Conduct regular file reviews to ensure timely, accurate documentation and compliance with best practices and funding requirements</li><li>Submit required data and narrative reports for grants and funding proposals.</li><li>Maintain strict confidentiality in accordance with federal and state laws</li><li>Collaborate with community partners to strengthen systemic responses to domestic and sexual violence.</li></ul>Mission Alignment:<ul><li>Understand and uphold First Step&rsquo;s philosophy of empowerment, education, and violence prevention</li><li>Actively support and advance the agency&rsquo;s mission, vision, and values</li><li>Ensure services are culturally responsive, inclusive, and accessible to survivors from diverse racial, economic, cultural, gender, and identity backgrounds.</li><li>Promote an anti-oppression framework within residential services and staff practices.</li><li>Foster an environment of safety, respect, accountability, and non-violence</li></ul>QUALIFICATIONS: Bachelor&rsquo;s degree in Social Work, Human Services, Psychology, or a closely related field; a Master&rsquo;s degree is preferred. The ideal candidate will have demonstrated experience in crisis intervention and direct service work with survivors of domestic violence and sexual assault, along with a strong understanding of trauma informed care, power and control dynamics, and survivor-centered advocacy. Experience supervising paid staff and/or volunteers is strongly preferred, as is the ability to provide leadership in high-stress, crisis-driven environments. Candidate must have strong organizational skills, sound professional judgment, and the ability to manage multiple responsibilities while maintaining attention to detail and confidentiality. Excellent written and verbal communication skills are required, along with the ability to work both independently and collaboratively within a team setting. Candidates must have experience working effectively with individuals from diverse racial, cultural, socioeconomic, gender, and identity backgrounds, and must demonstrate cultural humility and an understanding of intersectionality in service delivery. A caring, empathetic, and client-centered approach is essential. Bilingual skills are highly desirable. A valid Michigan driver&rsquo;s license, reliable transportation, current automobile insurance, and an excellent driving record are required, as the position involves travel throughout Wayne County. The candidate must be able to work a flexible schedule, including some evenings, weekends, and on-call responsibilities. The ability to occasionally lift up to 30 pounds is required. Employment is contingent upon passing and maintaining acceptable criminal, sex offender, and child abuse background checksCLASSIFICATION: For purposes of employment standards, this classification is &ldquo;exempt&rdquo; from the overtime provisions of the Fair Labor Standards Act. This is a full-time, salary position.SALARY AND COMPENSATION: Base salary. Comprehensive benefits package includes medical, dental, vision, 401k match, life and LTD insurance, PTO, floating holidays, agency closure days, ESTA, and flex time.Please note: Applications on Indeed are not reviewed. To be considered for employment, please complete an online application via https://www.firststep-mi.org/jobapplication/Pay: $57,950.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

24-Hour Services Program Coordinator / Domestic and Sexual Violence Agency

The Survivor Advocate is a valuable member of the Community Response Team. The Survivor Advocate supports First Step&rsquo;s mission by providing advocacy, crisis intervention, information, resources, and support to survivors of domestic violence and sexual assault, particularly within the criminal justice system.The Community Response Survivor Advocate works in collaboration with police officers and prosecutors to enhance systems response to domestic violence and sexual assault.First Step works hard to create a workplace that is dynamic. We encourage people with diverse identities and experiences who are excited about equity and social justice to apply.Comprehensive training and supervision are provided to all employees.LOCATION: All First Step sites (Wayne County, MI); Ability to travel frequently between agency sites, police departments, and court locations as necessary.REPORTS TO: Community Response Program CoordinatorPOSITION TYPE: Full-time, 37.5 hours/week, hourly payPAY RANGE: $23 / HourSCHEDULE: Weekdays. Some evenings with occasional on-call shift, evening or weekend required.START DATE: ImmediateTO APPLY: https://www.firststep-mi.org/jobapplication/No phone calls or emails, please. First Step will only review applications submitted through the link above, not Indeed.RESPONSIBILITIES<ul><li>Act as a liaison between survivors and the criminal justice system</li><li>Empower clients by providing client-specific advocacy, crisis intervention, safety planning, and personal protection order (PPO)support.</li><li>Meet identified client needs including providing information, resources, and referrals to other service providers as needed</li><li>Work collaboratively with court personnel to enhance systems change and response to domestic and sexual violence</li><li>Maintain communications with supervisor about high-risk client situations in a timely manner</li><li>Consistently and accurately maintain client records, database entries, and case examples for reporting purposes</li><li>Assist with the Crisis Action Team and LAP Program, as needed</li><li>Participate in Agency&rsquo;s Staff Speakers Bureau providing education and outreach to various groups via presentations and trainings</li><li>Commitment and ability to represent agency in various community settings</li><li>Understand and support First Step&rsquo;s philosophy of empowerment, education, and prevention of violence</li><li>Support and carry out First Step&rsquo;s mission, vision, and values</li></ul>QUALIFICATIONS<ul><li>BSW/BA in Human Services, Criminal Justice or Public Administration recommended or equivalent experience, Master&rsquo;s degree/MSW a plus</li><li>Significant experience in crisis intervention, domestic violence, and sexual assault</li><li>Experience and knowledge about court advocacy and procedures</li><li>Experience and ability to work effectively with people from diverse racial, economic, and cultural backgrounds</li><li>Capability to respond to and handle crisis situations effectively</li><li>Must have empathy and passion for working with survivors usinga client-centered and trauma-informed approach</li><li>Must be able to maintain professional boundaries, high level ofconfidentiality, and comply with all agency policies andprocedures</li><li>Proficient in and comfortable with various computer programs as deemed necessary</li><li>Excellent oral, written, and active listening skills</li><li>Ability to lift 30 pounds on occasion</li><li>Bilingual a plus</li></ul>REQUIREMENTS Must be at least 18 years old and satisfy criminal background checks, DHHS child abuse registry check, sex offender registry check, driving check. Must have and maintain a valid MI driver&rsquo;s license, excellent driving record, reliable transportation, and current auto insurance. These requirements will be re-checked throughout employment.BENEFITSOption for agency provided health, dental, optical insurance after 60 days. Agency provided life insurance and long-term disability insurance after 60 days. Employee Assistance Program. Additional voluntary insurance benefits and Dependent Care FSA available after 60 days. Employer contribution to 401k. Annual PTO and floating holidays. ESTA, Accrued paid Flex Time. Agency closure days off with pay.Job Type: Full-timePay: $23.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Wayne, MI 48184

Community Response Survivor Advocate / Domestic Violence & Sexual Assault Agency

Join First Step Western Wayne County Project on Domestic Assault and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Step Western Wayne County Project on Domestic Assault

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24-Hour Services Program Coordinator / Domestic and Sexual Violence Agency

Community Response Survivor Advocate / Domestic Violence & Sexual Assault Agency