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Firstsource Solutions

<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Financial Advocate
</b></h1></div></div></div></div><div><div><div><div>Date: Jul 30, 2026
</div></div></div></div><div><div><div><div>Location:
<p>Southaven, Mississippi, US
</p></div></div></div></div><div><div><div><div>Requisition ID: 23080
</div></div></div></div><div><div><div><div>Description:<br>
<div></div><div><p>FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!</p>
</div><div><p>Location: ONSITE at a Medical Facility in Southaven MI</p>
</div><div><p>Hours: Wednesday 8:00am-12:00 pm Thursday-Sat 7:30am to 8:00pm</p>
</div><div><p>Due to the nature of this position and healthcare setting, up to date immunizations are required.</p>
</div><div><p>We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.</p>
</div><div><p>At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.</p>
</div><div><p>Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It&rsquo;s times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.</p>
</div><div><p>At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.</p>
</div><div><p>Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.</p>
</div><div><p>Join our team and make a difference!</p>
</div><div><p>The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.</p>
</div><div><p>Essential Duties and Responsibilities:</p>
</div><div><ul><li>Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.</li></ul>
</div><div><ul><li>Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.</li></ul>
</div><div><ul><li>Initiate the application process bedside when possible.</li></ul>
</div><div><ul><li>Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.</li></ul>
</div><div><ul><li>Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.</li></ul>
</div><div><ul><li>Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.</li></ul>
</div><div><ul><li>Records all patient information on the designated in-house screening sheet.</li></ul>
</div><div><ul><li>Document the results of the screening in the onsite tracking tool and hospital computer system.</li></ul>
</div><div><ul><li>Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.</li></ul>
</div><div><ul><li>Reviews system for available information for each outpatient account identified as self-pay.</li></ul>
</div><div><ul><li>Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.</li></ul>
</div><div><ul><li>Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.</li></ul>
</div><div><ul><li>Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.</li></ul>
</div><div><ul><li>Other Duties as assigned or required by client contract</li></ul>
</div><div><p>Additional Duties and Responsibilities:</p>
</div><div><ul><li>Maintain a positive working relationship with the hospital staff of all levels and departments.</li></ul>
</div><div><ul><li>Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)</li></ul>
</div><div><ul><li>Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).</li></ul>
</div><div><ul><li>Keep an accurate log of accounts referred each day.</li></ul>
</div><div><ul><li>Meet specified goals and objectives as assigned by management on a regular basis.</li></ul>
</div><div><ul><li>Maintain confidentiality of account information at all times.</li></ul>
</div><div><ul><li>Maintain a neat and orderly workstation.</li></ul>
</div><div><ul><li>Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.</li></ul>
</div><div><ul><li>Maintain awareness of and actively participate in the Corporate Compliance Program.</li></ul><br>
</div><p></p><div><p>Educational/Vocational/Previous Experience Recommendations:</p>
</div><div><ul><li>High School Diploma or equivalent required.</li></ul>
</div><div><ul><li>1 &ndash; 3 years&rsquo; experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.</li></ul>
</div><div><ul><li>Previous customer service experience preferred.</li></ul>
</div><div><ul><li>Must have basic computer skills.</li></ul>
</div><div><p>Working Conditions:</p>
</div><div><ul><li>Must be able to walk, sit, and stand for extended periods of time.</li></ul>
</div><div><ul><li>Dress code and other policies may be different at each healthcare facility.</li></ul>
</div><div><ul><li>Working on holidays or odd hours may be required at times.</li></ul>
</div><div><p>Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.</p>
</div><div><p>We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.</p>
</div></div></div></div></div></div><p></p><div><div><p>Apply now</p></div></div></div></div><div></div>

Patient Financial Advocate

<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Advocate Specialist
</b></h1></div></div></div></div><div><div><div><div>Date: Jul 30, 2026
</div></div></div></div><div><div><div><div>Location:
<p>Remote, Remote, US
</p></div></div></div></div><div><div><div><div>Requisition ID: 22993
</div></div></div></div><div><div><div><div>Description:
<div><b>Patient Advocate Specialist</b></div><br>
<div></div><div><b>Location: REMOTE</b></div>
<div><b>Hours: Monday-Friday 9:30am - 6pm EST</b></div>
<div><b>Pay Range: $17 - $19 hourly, D. O. E</b></div><br>
<div></div><div>The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.</div><br>
<div></div><div><b>Essential Duties and Responsibilities:</b></div>
<ul><li>Screen patients for eligibility of State and Federal programs</li>
<li>Identify all areas of patients&rsquo; needs and assist them with an application for the appropriate State or Federal agency for assistance</li>
<li>Initiate the application process when possible</li>
<li>Advise patients of the appropriate assistance program(s) to best suit their individual needs</li>
<li>Provide detailed instructions to patients regarding securing all available program benefits</li>
<li>Advise patients of program time limitations and ensure that all deadlines are met</li>
<li>Complete all necessary steps in locating patients and involving the outside field staff when necessary</li>
<li>Obtain all necessary information from patients upon the initial contact when possible</li>
<li>Record thorough and accurate documentation on patient accounts in the CUBS system</li>
<li>All documentation in the CUBS system should be clear and concise</li>
<li>Maintain a positive relationship with patients throughout the entire application process</li>
<li>Assess the status and progress of applications</li>
<li>Contact government agencies when necessary</li>
<li>Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained</li>
<li>Other duties as assigned or required by client contract</li><br>
</ul><div></div><div><b>Additional Duties and Responsibilities:</b></div>
<ul><li>Maintain good working relationships with State and Federal agencies</li>
<li>Resolve accounts in a timely manner</li>
<li>Meet daily productivity goals and objectives as assigned by management</li>
<li>Maintain confidentiality of account information at all times</li>
<li>Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct</li>
<li>Maintain awareness of and actively participate in the Corporate Compliance Program</li>
<li>Maintain a neat and orderly workstation</li>
<li>Assist with other projects as assigned by management</li><br>
</ul><div></div><div><b>Educational/Vocational/Previous Experience Recommendations:</b></div>
<ul><li>High school diploma or equivalent is required</li>
<li>Prefer previous customer service/call center experience</li>
<li>Prefer previous experience with medical coding or billing</li>
<li>Proficient PC knowledge and the ability to type 30-40 wpm</li>
<li>Ability to effectively work and communicate with coworkers, patients, and outside agencies</li>
<li>Ability to present oneself in a courteous and professional manner at all times</li>
<li>Ability to stay on task with little or no management supervision</li>
<li>Demonstrate initiative and creativity in fulfilling job responsibilities</li>
<li>Excellent organization skills</li>
<li>Ability to prioritize multiple tasks in a busy work environment</li>
<li>Reliability of task completion and follow-up</li><br>
</ul><div></div><div><b>Working Conditions:</b></div>
<ul><li>Must be able to sit for extended periods of time</li>
<li>For Remote Work from Home - must have a quiet, private area to perform work</li><br>
</ul><div></div><div><b>Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off</b></div>
<p><b><i>We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.</i></b></p>
</div></div></div></div></div><p></p><div><div><p>Apply now</p></div></div></div></div><div></div>

Patient Advocate Specialist

<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Bilingual Patient Advocate Specialist
</b></h1></div></div></div></div><div><div><div><div>Date: Jul 30, 2026
</div></div></div></div><div><div><div><div>Location:
<p>Remote, Remote, US
</p></div></div></div></div><div><div><div><div>Requisition ID: 23082
</div></div></div></div><div><div><div><div>Description:
<div><b>Bilingual Patient Advocate Specialist</b></div><br>
<div></div><div><b>Location: REMOTE</b></div>
<div><b>Hours: Monday-Friday 11:30am - 8pm EST</b></div>
<div><b>Pay Rate: $17</b></div><br>
<div></div><div>The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.</div><br>
<div></div><div><b>Essential Duties and Responsibilities:</b></div>
<ul><li>Screen patients for eligibility of State and Federal programs</li>
<li>Identify all areas of patients&rsquo; needs and assist them with an application for the appropriate State or Federal agency for assistance</li>
<li>Initiate the application process when possible</li>
<li>Advise patients of the appropriate assistance program(s) to best suit their individual needs</li>
<li>Provide detailed instructions to patients regarding securing all available program benefits</li>
<li>Advise patients of program time limitations and ensure that all deadlines are met</li>
<li>Complete all necessary steps in locating patients and involving the outside field staff when necessary</li>
<li>Obtain all necessary information from patients upon the initial contact when possible</li>
<li>Record thorough and accurate documentation on patient accounts in the CUBS system</li>
<li>All documentation in the CUBS system should be clear and concise</li>
<li>Maintain a positive relationship with patients throughout the entire application process</li>
<li>Assess the status and progress of applications</li>
<li>Contact government agencies when necessary</li>
<li>Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained</li>
<li>Other duties as assigned or required by client contract</li><br>
</ul><div></div><div><b>Additional Duties and Responsibilities:</b></div>
<ul><li>Maintain good working relationships with State and Federal agencies</li>
<li>Resolve accounts in a timely manner</li>
<li>Meet daily productivity goals and objectives as assigned by management</li>
<li>Maintain confidentiality of account information at all times</li>
<li>Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct</li>
<li>Maintain awareness of and actively participate in the Corporate Compliance Program</li>
<li>Maintain a neat and orderly workstation</li>
<li>Assist with other projects as assigned by management</li><br>
</ul><div></div><div><b>Educational/Vocational/Previous Experience Recommendations:</b></div>
<ul><li>High school diploma or equivalent is required</li>
<li>Prefer previous customer service/call center experience</li>
<li>Prefer previous experience with medical coding or billing</li>
<li>Proficient PC knowledge and the ability to type 30-40 wpm</li>
<li>Ability to effectively work and communicate with coworkers, patients, and outside agencies</li>
<li>Ability to present oneself in a courteous and professional manner at all times</li>
<li>Ability to stay on task with little or no management supervision</li>
<li>Demonstrate initiative and creativity in fulfilling job responsibilities</li>
<li>Excellent organization skills</li>
<li>Ability to prioritize multiple tasks in a busy work environment</li>
<li>Reliability of task completion and follow-up</li><br>
</ul><div></div><div><b>Working Conditions:</b></div>
<ul><li>Must be able to sit for extended periods of time</li>
<li>For Remote Work from Home - must have a quiet, private area to perform work</li><br>
</ul><div></div><div><b>Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off</b></div>
<p><b><i>We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.</i></b></p>
</div></div></div></div></div><p></p><div><div><p>Apply now</p></div></div></div></div><div></div>

Bilingual Patient Advocate Specialist

Join Firstsource Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Firstsource Solutions

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Patient Financial Advocate

Patient Advocate Specialist

Bilingual Patient Advocate Specialist