Qureos Mentor

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Are you curious, motivated, and forward-thinking? At FIS you&rsquo;ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
As a QA Engineer in the FIS Private Equity Suite team you&rsquo;ll be working on projects for international clients and supporting agile teams to develop a world class Private Equity solution, joining a team of motivated professionals responsible for the development of our core product.
Operating in a dynamic and dispersed environment creating complex software applications will require you to be creative and motivated, with strong problem-solving skills, analytical capabilities and a keen eye for detail.
What you will be doing:<ul><li>
Designing, developing, and maintaining Angular-based web applications</li><li>
Collaborating with UX/UI designers to implement high-quality user experiences</li><li>
Integrating front-end components with RESTful APIs and backend services</li><li>
Writing clean, maintainable, and well-documented code</li><li>
Participating in code reviews and contributing to best practices</li><li>
Troubleshooting and debugging application issues</li><li>
Conforming to existing development processes and standards</li><li>
Interpreting functional requirements and translating them into technical solutions</li><li>
Analyzing complex problems and proposing effective solutions</li></ul>
What you bring<ul><li>
Strong expertise in Angular (v12+ preferred) and TypeScript</li><li>
Experience with HTML5, CSS3, and responsive design</li><li>
Familiarity with state management libraries (e.g., NgRx, RxJS)</li><li>
Experience integrating with RESTful APIs</li><li>
Agile software methodology experience</li><li>
Excellent written and verbal communication skills</li><li>
Knowledge of testing frameworks (e.g., Jasmine, Karma) is a plus</li><li>
Experience with version control systems (e.g., Git)</li></ul>
What we offer you<ul><li>
A work environment built on collaboration, flexibility, and respect</li><li>
Competitive salary and an attractive range of benefits designed to support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, hybrid work model, etc.)</li><li>
Varied and challenging work to help you grow your technical skillset</li></ul>
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Software Engineer Senior

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Science
About the Team: 
The FIS Cyber Threat Intelligence team is composed of highly skilled professionals dedicated to identifying emerging threats through in-depth research, collaboration with peer organizations and vendors, and analysis of threat actor behaviours. By continuously monitoring both internal and external threat sources, the team enables FIS security groups to proactively implement preventive measures and strategically prioritize risk mitigation across the enterprise. Our work spans multiple areas of cyber defence, offering valuable opportunities to expand expertise and develop new skills.
What you will be doing:<ul><li>
Monitor threat intelligence feeds and alerts from open-source and commercial platforms to identify emerging threats relevant to the organization.</li><li>
Collect and ingest indicators of compromise (IOCs) into the Threat Intelligence Platform (TIP) to support proactive blocking.</li><li>
Conduct searches in internal security tools (e.g., SIEM, TIP, EDR) to investigate potential threats, validate indicators, and enrich intelligence findings.</li><li>
Assist in researching threat actors and campaigns, focusing on their tactics, techniques, and procedures (TTPs).</li><li>
Provide contextual threat intelligence to support incident response efforts and investigations.</li><li>
Track and assess high-risk vulnerabilities, especially those with known exploits actively being used in the wild.</li><li>
Monitor for compromised credentials and company-branded phishing domains to detect potential impersonation or fraud.</li><li>
Identify and evaluate third-party risks, including vendor exposures and supply chain threats.</li><li>
Apply the MITRE ATT&amp;CK framework to analyze and report on emerging threats and adversary behaviors.</li><li>
Applying critical thinking and a proactive mindset when making intelligence assessments.</li></ul>
What you bring:<ul><li>
3 -6 Yrs of working experience is required.</li><li>
Ability to meet deadlines, work independently, plan and work in an organized manner and rely on sound judgment to plan and accomplish goals</li><li>
Attention to detail, accuracy and confidentiality</li><li>
Ability to handle daily responsibilities and special projects simultaneously</li><li>
Ability to establish and maintain effective working relationships with employees, clients and the public</li></ul> 
What we offer you:<ul><li>
Multifaceted job with a high degree of responsibility and a broad spectrum of opportunities</li><li>
A broad range of professional education and personal development possibilities &ndash; FIS is your final career step!</li><li>
A variety of career development tools, resources and opportunities</li></ul>
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

IT Analyst - Cyber Threat Intel

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Science
Are you curious, motivated, and forward-thinking? At FIS you&rsquo;ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
As a Prompt Engineering Architect in the FIS Private Equity Suite team, you&rsquo;ll lead the design and optimization of AI-driven solutions, focusing on prompt engineering strategies that enhance the performance and reliability of large language models (LLMs) and generative AI systems. You&rsquo;ll collaborate with cross-functional teams to integrate advanced AI capabilities into our products, ensuring scalability, security, and exceptional user experiences.
Operating in a dynamic and innovative environment, you&rsquo;ll define best practices for prompt design, establish architectural standards, and mentor teams on leveraging AI effectively.
What you will be doing<ul><li>
Architecting prompt engineering frameworks and workflows for enterprise-grade AI applications</li><li>
Designing reusable prompt templates and strategies for diverse use cases (e.g., summarization, Q&amp;A, data extraction)</li><li>
Collaborating with data scientists, ML engineers, and product teams to optimize AI model outputs</li><li>
Establishing guidelines for prompt evaluation, testing, and performance benchmarking</li><li>
Integrating prompt engineering practices into CI/CD pipelines and development processes</li><li>
Ensuring compliance with security, privacy, and ethical AI standards</li><li>
Researching and recommending emerging tools, techniques, and best practices in generative AI</li><li>
Mentoring developers and stakeholders on effective prompt design and AI integration</li></ul>
What you bring<ul><li>
Deep understanding of large language models (LLMs), generative AI, and NLP concepts</li><li>
Proven experience in prompt engineering and AI application development</li><li>
Strong programming skills (Python preferred) and familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch)</li><li>
Knowledge of API integration for AI services (OpenAI, Azure OpenAI, etc.)</li><li>
Experience with performance tuning, evaluation metrics, and A/B testing for AI outputs</li><li>
Familiarity with data governance, security, and responsible AI principles</li><li>
Excellent communication and leadership skills</li><li>
Agile methodology experience</li></ul>
What we offer you<ul><li>
A work environment built on collaboration, flexibility, and respect</li><li>
Competitive salary and an attractive range of benefits designed to support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, hybrid work model, etc.)</li><li>
Opportunities to shape cutting-edge AI solutions and influence the future of enterprise technology.</li></ul>
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

IT Architect Senior(Generative AI/NLP concepts, Python/API integration )

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Science
Travel Percentage :
0%
We are FIS 
At FIS, our technology powers the global economy, and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to learn, grow, and make an impact in the world of fintech&mdash;ask yourself: Are you FIS?<div></div>
About the Role
We are seeking a seasoned SRE Engineers with a strong and diverse technical background. As an IT architect, you consistently deliver high-quality solutions, tackle complex challenges, and apply best practices and modern technologies. You collaborate closely with your team to design and build robust, scalable, and maintainable software&mdash;avoiding short-term fixes in favor of long-term value.<div></div>
About the Team
The Embedded Finance team at FIS is building the foundational infrastructure to deliver financial services&mdash;such as accounts, payments, cards, and expense management&mdash;directly within third-party software platforms. Leveraging cloud technologies like AWS and Azure, and programming languages including Java and Python, we&rsquo;re creating API-first, embeddable solutions supported by developer-friendly tools, modern ledgers, operational consoles, and real-time observability. Our goal is to enable seamless integration of banking capabilities without the need for heavy upfront investment or long development cycles.
What you will be doing:
Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape.
 Your broad responsibilities will include owning the technical engagement and ultimate success around specific modernization projects and have hands-on experience with AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform.<ul><li>
Design and maintain monitoring solutions for infrastructure, application performance, and user experience.</li><li>
Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments.</li><li>
Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times.</li><li>
Lead incident response, including identification, triage, resolution, and post-incident analysis.</li><li>
Conduct capacity planning, performance tuning, and resource optimization.</li><li>
Collaborate with security teams to implement best practices and ensure compliance.</li><li>
Manage deployment pipelines and configuration management for consistent and reliable app deployments.</li><li>
Develop and test disaster recovery plans and backup strategies.</li><li>
Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.</li><li>
Participate in on-call rotations and provide 24/7 support for critical incidents.</li></ul>
 What you bring:<ul><li>
Proficiency in development technologies, architectures, and platforms (web, mobile apps, API).</li><li>
Experience with AWS cloud platform and IaC tools.</li><li>
AWS CLI: used for a few tasks, changing AWS configurations, uploading/downloading files to s3, downloading kubectl context</li><li>
Terraform: defining the infrastructure as code, where all AWS resource configurations get configured/changed</li><li>
Kubectl: for communication with EKS</li><li>
Knowledge of monitoring tools (Prometheus, Grafana, DataDog) and logging frameworks (Splunk, ELK Stack).</li><li>
Experience in incident management and post-mortem reviews.</li><li>
Strong troubleshooting skills for complex technical issues.</li><li>
Proficiency in scripting languages (Python, Bash) and automation tools (Terraform, Ansible).</li><li>
Experience with CI/CD pipelines (Jenkins, GitLab CI/CD,).</li><li>
Ownership approach to engineering and product outcomes.</li><li>
Excellent interpersonal communication, negotiation, and influencing skills.</li></ul>
 Must have the following Certifications:<ul><li>
AWS Cloud Practitioner AWS Solutions Architect Associate OR AWS Certified DevOps Engineer
</li><li>Tech Stack:</li><li>
Linux, Git, Docker, Kubernetes /OpenShift, Helm, Jenkins, Harness, CheckMarx, SonarQube, Maven, Node, Artifactory, FlyWay, Splunk, KeyFatctor, HashiCorp Vault, CyberArk, SNOW, Jira, Confluence, Oracle DB, PostgreSQL DB, EC2, EKS, KMS, Secrets Manager (Stores passwords and enables auto-rotation), RDS: Postgres DB, Redis: In-Memory Cache, S3: object storage, Security Groups: Ingress/Egress Firewall configurations for each service, IAM: Access control to AWS resources, Route53, SFTP, Scheduler like Tivoli is nice to know.</li></ul>
What we offer you:<ul><li>
A work environment built on collaboration, flexibility and respect</li><li>
Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing.</li><li>
 Varied and challenging work to help you grow your technical skillset.</li></ul>
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Software Engineer, Specialist(SRE, AWS, Terraform) -Bangalore

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Job Description
We are FIS. Our technology powers the world&rsquo;s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you&rsquo;re ready to start learning, growing and making an impact with a career in fintech, we&rsquo;d like to know: Are you FIS?
NOTE:
1: This position is hybrid (3 days onsite) in our FIS Office locations in Atlanta (Georgia), Milwaukee (Wisconsin), &amp; New York City (New York),
2: Current and future sponsorship are not available for this position. 
About the role: 
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.
About the team:
Join the FIS Automated Finance team as a Back-End Software Engineer. We are building a dynamic team to shape the future of AP &amp; AR automation, and we are looking for talented pros to join us! You will be working on cutting-edge finance tools and make a meaningful impact at scale.
What you will be doing:<ul><li>
Translate complex or ambiguous requirements into clean, maintainable, scalable, and well documented code.</li><li>
Design, develop, and maintain software applications and systems that provide value to end-users.</li><li>
Implement and optimize algorithms, data usage, and cloud services for latency, availability, and cost.</li><li>
Debug and troubleshoot software issues to ensure business continuity, and a high bar for end-user experience.</li><li>
Participate in code reviews to ensure code quality, maintainability, security, scalability, and adherence to coding standards.</li><li>
Write unit &amp; integration tests, implement observability, and comply with best practices for builds and deployment to ensure the quality and reliability of our platform.</li><li>
Provide live on-call support by participating in the team on-call rotation and owning production issues from root cause analysis to resolution to future prevention.</li><li>
Partner with cross-functional teams (engineering, product, design, security, compliance etc.) to bring ideas to life</li><li>
Set and maintain high standards of technical excellence across the team.</li><li>
Mentor junior engineers and help hire new talent to build a stronger team.</li></ul>
What you will need:<ul><li>
At a minimum, a Bachelor's in CS or equivalent experience</li><li>
Typical qualifications for the role are 5+ years of relevant professional experience or a combination of work experience and advanced education.</li><li>
Proficiency in at least one modern development framework / language (e.g., Java).</li><li>
Excellent communication and cross-functional collaboration skills to thrive in a fast-paced environment.</li><li>
Experience leading projects from architectural design to production, while setting and maintaining high standards of technical excellence across your team.</li><li>
Expertise in at least one area relevant to our cloud-based financial platform (e.g., fintech, distributed systems, databases, security, or front-end).</li><li>
Experience with cloud platforms (AWS, Azure, GCP).</li><li>
Experience with version control systems (Git), and DevOps practices like continuous integration and continuous delivery (CI/CD).</li></ul>
Added bonus if you have:
<ul><li>Proven ability to self-direct your technical work and scope projects effectively.</li><li>
Experience leading and mentoring junior engineers.</li><li>
Excellent communication and collaboration skills to influence both technical and non-technical stakeholders.</li><li>
Deep expertise in at least one area relevant to our cloud-based financial platform (e.g., fintech, distributed systems, databases, security, or front-end).</li><li>
Proficiency in modern development frameworks and languages. (e.g., Java, Python, Go).</li><li>
Experience with cloud platforms (AWS, Azure, GCP).</li><li>
Experience with version control systems (Git), and DevOps practices like continuous integration and continuous delivery (CI/CD).</li><li>
A strong understanding of security best practices for building enterprise applications.</li></ul>
What we offer you: 
A career at FIS is more than just a job. It&rsquo;s the change to shape the future of fintech. At FIS, we offer you:<ul><li>
A voice in the future of fintech</li><li>
Always-on learning and development</li><li>
Collaborative work environment</li><li>
Opportunities to give back</li><li>
Competitive salary and benefits</li></ul>
NOTE:
1: This position is hybrid (3 days onsite) in our FIS Office locations in Atlanta (Georgia), Milwaukee (Wisconsin), &amp; New York City (New York),
2: Current and future sponsorship are not available for this position. 

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $90,640.00 - $152,260.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here 
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Software Engineer II

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we&rsquo;d like to know: Are you FIS?
About the role:
The Social Media Specialist will drive engagement and networking through social media outlets that support the FIS brand and business operations.
What you will be doing:<ul><li>Creates and manages company Facebook page or Twitter account.</li><li>Communicates the corporate image or products through social media networks and tools.</li><li>Monitors company online communities and presence.</li><li>Determines which social media channels to use and analyzes their effectiveness.</li><li>Monitors and responds to posts and feedback.</li><li>Makes initial responses to inquiries, complaints, comments and other contacts generated through social media and coordinates escalations or further communications; analyzes responses to social media activities and makes recommendations.</li><li>Identifies opportunities to enhance social media interaction with customers, clients and/or the general public.</li><li>Builds a community of social media followers.</li><li>Stays up-to-date on the latest social media trends.</li><li>Writes, edits and produces social network page, blog and microblogging content for internal and external communications.</li><li>Builds and executes social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification.</li><li>Generates, edits, publishes, and shares daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.</li><li>Sets up and optimizes company pages within each platform to increase the visibility of FIS&rsquo;s social content.</li><li>Moderates all user-generated content in line with moderation policy for each community.</li><li>Creates editorial calendars and syndication schedules.</li><li>Continuously improves by capturing and analyzing appropriate social data/metrics, insights, and best practices.</li><li>Collaborates with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions</li></ul> 
What you will need:<div>
Bachelor&rsquo;s degree in Communications, Marketing, Business, New Media, or Public Relations or the equivalent combination of education, training, or work experience. Typically requires five to ten years of experience. 
 
<ul><li>Must be skilled in current and emerging media content, community engagement, blogs, etc.</li><li>Proven working experience in social media or related field</li><li>Knowledgeable of FIS and competitors</li><li>Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills</li><li>Demonstrable social networking experience and knowledge of social analytics tools</li><li>Adequate knowledge of web design, web development, and search engine optimization (SEO)</li><li>Knowledge of online marketing and good understanding of major marketing channels</li><li>Positive attitude, detail and customer oriented with good multitasking and organizational ability</li></ul></div>
What we offer you:
A career at FIS is more than just a job. It&rsquo;s the change to shape the future of fintech. At FIS, we offer you:<ul><li>
A voice in the future of fintech</li><li>
Always-on learning and development</li><li>
Collaborative work environment</li><li>
Opportunities to give back</li><li>
Competitive salary and benefits</li></ul> 
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here 
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Social Media Specialist

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Job Description
The world of finance moves fast. At FIS, we&rsquo;re faster. Our teams are empowered to learn, grow, and make an impact&ndash;in their careers and communities. We deliver innovations that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we&rsquo;d like to know: Are you FIS? 
 
About the role: 
As a Product Support Representative, you will work with and build relationships with clients using the FIS Investment Accounting Manager application (aka InvestOne). This product is used by Investment companies and Banks. The role requires a good understanding of Investment Fund Accounting, such as Mutual Funds, Pensions, 401K&rsquo;s, and general knowledge of investment services. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. These inquiries can be:<ul><li>
How to process certain investment types within the application</li><li>
Questions concerning general ledger/trial balance of an Investment fund</li><li>
How to build/run reports</li><li>
Issues with system performance</li><li>
Reporting application bugs</li><li>
Something slightly technical, not sure what to put here</li></ul>
Please note: This is a full-time position with a required hybrid schedule in one of our locations.
Current and/or future sponsorships are not available for this role. 
About the team:
We are the North American Product Support team for InvestOne (Investment Accounting Manager)&mdash;a group of experienced representatives with complementary specialties who take pride in delivering timely, accurate, and empathetic client support. Distributed throughout the U.S., we operate in close partnership with our sister teams in London and Pune, India, enabling coordinated collaboration and shared domain expertise.
Our mandate goes beyond ticket resolution. We act as a trusted liaison between clients and internal stakeholders, working side by side with Development, the CIO organization, Product Management, and Professional Services. That means diagnosing complex issues, reproducing edge cases, shaping fixes and product improvements, and preparing clear communications that keep clients informed and confident.<div>
In this team, you&rsquo;ll leverage deep product expertise and strong client service instincts to simplify complexity, reduce time to resolution, and surface insights that prevent repeat issues. You&rsquo;ll collaborate across time zones, contribute to best practice playbooks, and help refine the support experience end to end. If you&rsquo;re motivated by ownership, partnership, and the chance to influence product quality while supporting marquee clients, you&rsquo;ll thrive here. 
 
What you will be doing: 
<ul><li>Handle customer inquiries and resolving support issues</li></ul></div><ul><li>Provide in-depth product support and researching client issues.</li><li>Troubleshoot problems with equipment or software applications and recommend corrective action.</li><li>Document customer information and recurring technical issues to support product quality programs and product development.</li></ul><div> 
What you will need: 
<ul><li>Prior financial services experience preferred</li><li>Strong analytical, organizational and time management skills</li><li>The ability to work independently</li><li>Knowledge of FIS products a plus</li></ul></div><ul><li>
Strong communication and presentation skills</li><li>
Team player with ability to collaborate with other teams</li><li>
Strong customer relations skills</li><li>
Ability to think logically under pressure</li><li>
Problem solving and troubleshooting skills</li><li>
Ability to identify and assist to implement necessary improvements</li><li>
Strong financial services background
</li></ul>What we offer you:
At FIS, we are as committed to growing our employees&rsquo; careers as our own business. We offer:<ul><li>Opportunities to innovate in fintech</li><li>Inclusive and diverse team atmosphere</li><li>Professional and personal development</li><li>Resources to contribute to your community</li><li>Competitive salary and benefits</li></ul> 
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here 
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Product Support Representative Senior

Join FIS and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FIS