Qureos Mentor

Fiso Connect Pvt Ltd Islamaabd

Key Responsibilities<ul><li>Monitor inbound and outbound collection calls to assess quality, adherence, and compliance.</li><li>Maintain detailed scoring sheets and provide timely feedback to agents.</li><li>Identify gaps in communication, negotiation, and compliance and recommend improvements.</li><li>Conduct coaching sessions and refresher training based on quality findings.</li><li>Prepare weekly and monthly QA reports for management.</li><li>Ensure agents follow company policies, collection scripts, legal guidelines, and RBI/industry norms (if applicable).</li><li>Support process improvement initiatives to enhance productivity and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Prior experience in quality assurance or call monitoring in a tele-collection/call center environment is an advantage.</li><li>Strong listening skills and attention to detail.</li><li>Ability to provide constructive feedback professionally.</li><li>Good communication and report-writing skills.</li></ul>Language Requirement:<ul><li>Fluent in English/Urdu (spoken &amp; written).</li><li>Knowledge of Arabic (spoken and written) and fluent English speaking will be preferred.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per month

Quality Officer

Join Fiso Connect Pvt Ltd Islamaabd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fiso Connect Pvt Ltd Islamaabd

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Quality Officer