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FIVE Hotels and Resorts

Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment. The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter. What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team 'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more. An Equal Opportunity Employer FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Front Office Supervisor - FIVE LUXE JBR

Revenue Audit Assistant Manager - FIVE Palm Jumeirah Are you ready for a daring challenge with the world's hottest luxury hotel group? FIVE Hotels and Resorts is redefining "FIVE-Star" hospitality and setting the gold standard across the industry. The Candidate A driven self starter with excellent communication, leadership and organisational skills. A creative and critical thinker who conceptualises and implements innovative solutions in a fast paced environment. You pay meticulous attention to detail and execute tasks proactively with precision and finesse. A "can do" attitude and a flair for ownership make you a highly motivated go getter. Your outgoing and approachable nature enables you to seamlessly connect with other FIVE staff and key stakeholders, ensuring that their and your journeys at FIVE are nothing short of sensational. What We're Looking For <ul> <li>Minimum of 5 years of experience in general ledger and income audit processes in the UAE</li> <li>Strong expertise in financial controls, compliance and governance frameworks</li> <li>Experience in a finance shared services environment with a focus on scalable systems and efficiency practices</li> <li>Proven track record of stakeholder management and service excellence</li> <li>Exceptional leadership and relationship management skills with a customer focused mindset</li> <li>Fluency in English (additional languages a plus)</li> <li>Proficiency with ERP platforms such as SAP, Oracle, Opera, Micros, Power BI and emerging AI tools</li> <li>Ability to handle confidential information with discretion and adhere to privacy protocols</li> <li>Strong problem solving skills and the ability to exceed expectations in dynamic environments</li> <li>A hands on attitude fueled by a "can do" spirit</li> </ul> Key Responsibilities <ul> <li>Support the execution of FIVE's financial reporting strategy in alignment with corporate goals and regulatory frameworks.</li> <li>Ensure compliance with internal control over financial reporting (ICOFR) and local statutory requirements.</li> <li>Partner with leadership to identify, assess and mitigate financial and operational risks.</li> <li>Track and analyse key performance indicators to guide the FIVE Tribe toward exceptional results.</li> <li>Contribute to strategic initiatives and special projects that elevate Finance as a centre of excellence.</li> <li>Identify process efficiencies through automation, innovation and best practices.</li> <li>Develop and implement refined reporting practices to improve accuracy and reduce manual workloads.</li> <li>Identify opportunities for cost optimisation, incremental revenue and operational excellence.</li> <li>Collaborate with stakeholders to implement process enhancements.</li> <li>Lead the income audit process, ensuring all revenue is accurately captured, verified and reconciled with the general ledger and point of sale systems.</li> <li>Oversee reviews of revenue impacting transactions, including rebates, discounts and complimentary services.</li> <li>Issue timely income audit compliance dashboards to vertical teams.</li> <li>Prepare audit documentation and coordinate swift responses to audit queries.</li> <li>Ensure adherence to internal controls, compliance procedures and audit standards.</li> <li>Monitor alignment with risk assessment frameworks and checklists across all systems and processes.</li> <li>Implement corrective internal controls to mitigate risk and strengthen governance.</li> <li>Perform detailed analysis of revenue trends and variances to enhance financial transparency.</li> <li>Detect anomalies or unusual income patterns with meticulous attention to detail.</li> <li>Prepare and present analytical reports to senior management with actionable recommendations.</li> <li>Build strong relationships with finance, internal audit and business operations teams.</li> <li>Serve as primary escalation point for critical issues.</li> <li>Deliver regular reports and insights to management.</li> </ul> The Team As a FIVE Tribe member you will embody the distinct "vibe at FIVE" and create unforgettable experiences for guests that keep them coming back for more. FIVE curates world class entertainment and luxury living while championing environmental stewardship. An Equal Opportunity Employer The FIVE Tribe represents over 80 nationalities across its 2,000+ staff. FIVE does not discriminate and is committed to hiring a diverse and inclusive workforce as an equal opportunity employer. About FIVE Hotels and Resorts FIVE Hotels and Resorts prides itself on being disruptively different and daringly unique. Our portfolio of lavish destinations offers boundary breaking experiences and immersive nightlife venues across the Middle East and Europe.

Revenue Audit Assistant Manager - FIVE Palm Jumeirah

Join FIVE Hotels and Resorts and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FIVE Hotels and Resorts

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Front Office Supervisor - FIVE LUXE JBR

Revenue Audit Assistant Manager - FIVE Palm Jumeirah