Urwah Admin

FIVE Hotels and Resorts

<div> </div><div>What We’re Looking For</div><div> </div><div>* A minimum of 2 years of experience in a Luxury Hotel is preferred</div><div>* Previous experience as a Reservation Supervisor in a Luxury Hotel environment is mandatory</div><div>* Personifies FIVE’s Boundary-Breaking standard in every interaction, for a Sensational experience</div><div>* Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE</div><div>* Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs’</div><div>* Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders</div><div>* Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus)</div><div>* A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated</div><div>* Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively</div><div>* Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights</div><div>* Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards</div><div>* A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit</div><div> </div><div>---</div><div> </div><div>Key Responsibilities</div><div> </div><div>* Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily</div><div>* Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading service</div><div>* Supervises the Reservations Team, ensuring fellow ‘FIVERs’ are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing</div><div>* Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services</div><div>* Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation</div><div>* Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service</div><div>* Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE’s stunning facilities, events, and upsell opportunities</div><div>* Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations</div><div>* Demonstrates In-Depth knowledge and understanding of FIVE’s operating systems, including but not limited to Opera PMS and Genesys</div><div>* Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded</div><div>* Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant 'Vibe at FIVE'</div><div>* Collaborates with other Departments to ensure a Cohesive Guest experience</div><div>* Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse</div><div>* Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans</div><div>* Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation</div><div>* Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making</div>

Assistant Reservations Manager

<div>
 
 
 
 An Exhilarating Opportunity
 
 
 
 
 
 
 
 
 Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.
 
 
 
 
 
 
 Join the FIVE Tribe - and Get Ready to Make Waves.
 
 
 
 
 
 
 
 
 The Candidate
 
 
 
 
 
 
 
 
 A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
 
 
 
 
 
 
 Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Public Relations Team as a Public Relations Coordinator will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 <ul>
 <li>
 A proven track record of Executive Assistant Experience in a Luxury Hotel environment in the UAE with a solid understanding of Public Relations.
 
 </li>
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 Exceptional Time Management and Multi-Tasking skills with a Strong ability to manage Multiple projects and meet Deadlines.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, leveraging strong verbal, listening and written skills to engage effectively with FIVE Tribe Members, media contacts, and stakeholders.
 
 </li>
 <li>
 A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
 
 </li>
 <li>
 Strong understanding of Industry Regulations is beneficial.
 
 </li>
 <li>
 Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of all Social Media Platforms.
 
 </li>
 <li>
 'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
 
 </li>
 <li>
 Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
 
 </li>
 <li>
 A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.
 
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 <ul>
 <li>
 Spearheads and manages all Administrative Duties related to securing Next-Level press and influencer visits across all Destinations.
 
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 Executes all Public Relations activities with a 'FIVE-Styled' flair, maintaining FIVE&rsquo;s signature Elegant Style.
 
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 Curates Sensational press coverage and Meticulously maintains records of media clippings, adhering to Rigorous record-keeping processes.
 
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 Drafts and distributes Weekly Press Alerts to keep FIVE Tribe Members informed of remarkable Media Highlights.
 
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 Supports with the efficient distribution of Press Releases to targeted media, media agencies, and other contacts.
 
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 Assists in organising the Public Relations server by regularly Downloading and Storing documents shared by Internal and External stakeholders.
 
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 Maintains a Master List of media coverage secured by the in-house Public Relations team and external Public Relations agencies.
 
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 Collaborates with various FIVE Tribe members to curate banks of Media-Friendly imagery.
 
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 Maintains a Comprehensive and Updated list of local and international media contacts, influencers, bloggers, and other partners to facilitate FIVE&rsquo;s Disruptive Public Relations efforts.
 
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 Coordinates with agency partners and Maintains records of all daily, weekly, monthly and annual reports.
 
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 Provides Enthusiastic and Efficient support to the Head of Department with various administrative duties and reporting.
 
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 Works closely with the Heads of Department and other departments to Fulfil administrative requests, including finalising contracts, invoicing, complimentary forms, and follow-ups, ensuring seamless task completion.
 
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 Supports FIVE&rsquo;s in-house Public Relations Team and fosters Consistency in both Internal and External communication across departments.
 
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 Regularly updates the Head of Department on all operational Achievements and Key Issues, ensuring Transparent communication and alignment with FIVE&rsquo;s goals.
 
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 Stays informed about the latest Industry Trends, Music, and Best Practices, ensuring FIVE maintains its Leading position in the industry.
 
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 Actively implements Departmental Strategies and Action Plans in alignment with the wider organisational strategy.
 
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 Assists the Director of Public Relations in day-to-day Administrative Tasks, including but not limited to scheduling appointments, managing calendars, and organising meetings.
 
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 Coordinates Exceptional Travel Arrangements and Accommodations for the Director as required.
 
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 Prepares and Edits correspondence, communications, presentations, and other documents on behalf of the Director.
 
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 Maintains and organise files, records, and documents in both physical and digital formats to ensure Sensational Record-Keeping.
 
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 Serves as a Point of Contact between the Director and internal/external Stakeholders, demonstrating Professionalism and Discretion in all interactions.
 
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 Conducts Exquisite research, compiles data, and generates reports as needed to support the Director's Award-Winning Initiatives and Projects.
 
 </li>
 </ul>
 
 
 
 
 
 
 The Team
 
 
 
 
 
 
 
 
 &lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.
 
 
 
 
 
 
 
 
 Sustainable Indulgence at FIVE
 
 
 
 
 
 
 
 
 FIVE is a leader in Sustainable Luxury Hospitality and Entertainment, with 100% of its Dubai and Zurich hotels certified LEED Platinum, the highest green building rating globally. FIVE's Dubai properties run on 100% solar power through the UAE's only hotel I-REC Agreement with DEWA.
 
 
 
 
 
 
 In 2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's highest ESG rating out of ISS' 7,000+ universe of rated entities.. With the acquisition of the Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence strategy into new frontiers, as The Group drives global 2050 Net Zero action, now.
 
 
 
 
 
 An Equal Opportunity Employer
 
 
 
 
 
 
 
 
 The FIVE Tribe represents over 80+ nationalities across its over 3000 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
 
 
 
 
 
 
 
 
 About FIVE Hotels and Resorts
 
 
 
 
 
 
 
 
 FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
 
 
 
 
 
 Find out more here: fivehotelsandresorts.com
 
 
 
</div>

Public Relations Coordinator

Greets Guests upon Arrival with a Warm FIVE-Styled Welcome, ensuring their Journey at FIVE is sensational.
Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, FIVE-Styled Service.
Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
Presents menus and makes knowledgeable Recommendations based on the Guests Preferences and the availability of ingredients.
Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling FIVE-Star Guest Assistance at every touchpoint.
Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
Efficiently Processes Billing and Payments while adhering to FIVE s industry-leading Control Procedures.
Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
Assists in the lavish Table Setup and helps maintain the Dining Destination s overall Cleanliness and Atmosphere.
Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE s delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.
Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE s award-winning initiatives.

Waiter/Waitress, Paradiso

<div>
 
 
 
 An Exhilarating Opportunity
 
 
 
 
 
 
 
 
 Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.
 
 
 
 
 
 
 Join the FIVE Tribe - and Get Ready to Make Waves.
 
 
 
 
 
 
 
 
 The Candidate
 
 
 
 
 
 
 
 
 A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
 
 
 
 
 
 
 Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as Executive Assistant will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
 
 
 
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Minimum 4 years experience as an Executive Assistant in Dubai with a luxury hospitality brand, in a high volume environment or a similar executive support role
 
 </li>
 <li>
 Previous working experience with CFO will be preferred
 
 </li>
 <li>
 Ability to organize multiple projects, manage and priorities multiple tasks and meet deadlines
 
 </li>
 <li>
 Strong communication and listening skills
 
 </li>
 <li>
 C-Suite experience is a must and should be open to travel
 
 </li>
 <li>
 An ability to find creative solutions while taking ownership for all duties and tasks assigned
 
 </li>
 <li>
 Ability to handle pressure, prioritize tasks, and meet deadlines
 
 </li>
 <li>
 Strong working knowledge of industry regulations is beneficial
 
 </li>
 <li>
 &lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
 
 </li>
 <li>
 Impeccable communication skills, both verbal and written, with fluency in English (any additional languages are a plus).
 
 </li>
 <li>
 A Team Player and 'People-Oriented' leader, passionate about Motivating and Training a successful and productive Sales Team.
 
 </li>
 <li>
 A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.
 
 </li>
 </ul>
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain the daily schedule of the C-Suite executives with precision, ensuring no overlaps or conflicts
 
 </li>
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 Coordinate internal and external meetings, including client appointments, business reviews, and team events.
 
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 Organize travel itineraries, including flights, accommodation, and ground transportation
 
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 Serve as the first point of contact for internal and external stakeholders on behalf of the executives
 
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 Draft, proofread, and manage correspondence, emails, reports, and presentations with attention to grammar and tone
 
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 Prepare agendas, briefings, and documents ahead of meetings
 
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 Record minutes during meetings, track action items, and ensure follow-ups are completed
 
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 Handle sensitive information with the highest level of confidentiality and professionalism
 
 </li>
 </ul>
 
 
 
 
 
 
 The Team
 
 
 
 
 
 
 
 
 &lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.
 
 
 
 
 
 
 
 
 Sustainable Indulgence at FIVE
 
 
 
 
 
 
 
 
 FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
 
 
 
 
 
 
 
 
 An Equal Opportunity Employer
 
 
 
 
 
 
 
 
 The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
 
 
 
 
 
 
 
 
 About FIVE Hotels and Resorts
 
 
 
 
 
 
 
 
 FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
 
 
 
 
 
 
 Find out more here: fivehotelsandresorts.com
 
 
 
 
 
 
 
 
 
 
 
 About FIVE Holdings
 
 
 
 FIVE Holdings is a vertically integrated Group, and its current Portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah, FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2 hotels in Spain, Destino Pacha and El Hotel Pacha, a nightclub in Spain, Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in the UAE and Spain; as well as a range of assets that include Toy Room, and WooMoon Storytellers (Globally).
 
 
 FIVE&rsquo;s focus is on a &lsquo;Global Sustainable Entertainment Ecosystem,&rsquo; which is the integration of immersive entertainment with homegrown F&amp;B concepts that results in a distinctive guest experience for an international and affluent audience of luxury-loving, eco-conscious Millennial and Gen-Z customers. The success of FIVE&rsquo;s &lsquo;Global Sustainable Entertainment Ecosystem&rsquo; is evident in its RevPAR being 1.4X, its F&amp;B PAR being 3X and its TRevPAR being 2.1X greater than their respective competitor sets in Dubai for 2023.
 
 
 
 
 
 
 Find out more here: fiveglobalholdings.com
 
 
 
 
</div>

Executive Assistant

Join FIVE Hotels and Resorts and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FIVE Hotels and Resorts

ABOUT_COMPANY

Assistant Reservations Manager

Public Relations Coordinator

Waiter/Waitress, Paradiso

Executive Assistant