Qureos Mentor

Fix My Ride

Automotive Service Advisor Job Description:<ul><li>Greet and develop an ongoing relationship with customers</li><li>Answer service/repair calls and understand the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through</li><li>Document all call records and maintain daily jobs tracking, vehicle details, services offered, price etc</li><li>Set up service appointments that align with the customer and technicians&rsquo; schedules</li><li>Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration</li><li>Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs</li><li>Provide customers with information on part warranties and potential savings</li><li>Maintaining up-to-date knowledge about their employer&rsquo;s range of services and contacting customers to update them about offers and promotions</li><li>Identify repeat repairs in customer&rsquo;s best interest</li><li>Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer</li><li>Write and verify accurate repair orders and include supporting documentation</li><li>Supervise cleaning and preparation of new and used vehicles, test drive vehicles</li><li>Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup; Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.</li><li>Help customers care for and maintain their vehicles; Maintaining positive customer relationships to ensure repeat business.</li><li>Generate monthly reports on business performance and present to the CEO and GM</li><li>Provide new ideas to promote the business and assist in sales and marketing as and when required</li></ul>Skills Needed<ul><li>Automotive Knowledge and experience in UAE</li><li>Strong communication skills - verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time.</li><li>Must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.</li><li>Good listening skills</li><li>Time management - Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly</li><li>Team work</li><li>Handle customer complaints in a calm and patient manner</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthExperience:<ul><li>automotive service insdurty: 5 years (Required)</li><li>automotive advisor: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>

Service Advisor for Workshop

<ul><li>Lead generation, sales pitch to B2B (companies with fleet) - schedule appointments and meeting and close follow up</li><li>Researches client base to find new types of customers and sells to them accordingly</li><li>Analyzes and creates a plan for engaging the target market - participate in events, auto shows, accompany service vans to promote and conduct service workshops in high end localities, outside shopping malls, communities</li><li>Create awareness about all our services</li><li>Handle all the leads via website, social media channels, email marketing, telecalls, enquiries etc</li><li>Any leads generated from social media, ensure to contact them within 5 min</li><li>Tracking all the leads, follow up and till deal closure</li><li>Maintain and update customer database daily</li><li>Provide summary of business performance every month</li><li>Engage your customers, provide tips on vehicle maintenance.</li><li>Conduct Quiz and create polls on Instagram to engage and teach your customers about vehicle maintenance.</li><li>Create coupon and loyalty programs to acknowledge your loyal customers.</li><li>Use Email, SMS and WhatsApp to engage with customers.</li><li>Remind customers of their next service visit, share invoices and other service information.</li><li>Sending promos and festive offers</li><li>Ask for referrals and reward them for that</li><li>Meet sales targets</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have driving license?</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>

Sales & Marketing Executive for Car Workshop

Join Fix My Ride and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fix My Ride

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Service Advisor for Workshop

Sales & Marketing Executive for Car Workshop