Qureos Mentor

Flad Architects

<div>Overview:
<div>
If you enjoy solving complex challenges in a collaborative environment that celebrates each person&rsquo;s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices across the country. With expertise in the Science &amp; Technology and Higher Education markets, our Flad Seattle team of creative, intelligent, energetic people help our clients tackle the issues that change people&rsquo;s lives.</div>
How will your days be spent:
<ul><li>Directly responsible to the client and the firm for the successful execution and leadership of projects including the meeting of project goals, client service, quality of work performed, utilization of staff, marketing reputation of the firm, and profitability.</li><li>
Overall responsibility for leading, motivating, and providing a team environment for the project team members by inspiring a shared vision, enabling others to act, taking risks, and assuming ultimate responsibility for the team's actions, exercising good judgment, and continually increasing people skills.</li><li>
Responsible for articulating and communicating the client's vision, goals, and objectives through development of the project work plan during the planning phase.</li><li>
Responsible for developing the project fees and contracts during the planning phase and establishing the project schedule, budget, and profitability during the start-up phase.</li><li>
Deliver projects on schedule, within budget, meeting design intent and client vision/goals, and at the required level of quality.</li><li>
Responsible for continuous management and development of key, repeat clients. Maintain good working relationships with the client to promote future opportunities.</li></ul>
What you bring to this role:
<div><b>
Experience:</b></div><ul><li>
Minimum of ten (10) years of architectural experience and at least three (3) years of recent project management experience with large-scale facilities required. Minimum of 15 years of architectural experience and five (5) years of project management experience with large-scale facilities preferred.</li><li>
Experience with one of Flad's market segments preferred.
</li><li>Excellent client management and leadership skills required.
</li><li>Superior technical and presentation skills and a commitment to design excellence essential.</li></ul><div><b>
Education:</b></div><ul><li>
Bachelor's degree in architecture or related field required.</li><li>
Professional registration preferred.</li><li>
Sustainability accreditation preferred.</li></ul><p><b>
Flad offers a wide range of benefits including:</b></p><ul><li>
Health, dental, and vision insurance</li><li>
Generous paid time off and paid holidays</li><li>
Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection &ndash; life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)</li><li>
Continuing education and career development &ndash; internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement</li><li>
Hybrid work environment</li></ul><div></div><div><br>
Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</div><div></div><div><br>
If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.</div></div>

Project Manager

<div>Overview:
<div>
If you enjoy solving complex challenges in a collaborative environment that celebrates each person&rsquo;s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices looking to hire a Computer Support Lead to work in our Madison, WI office. This role will take ownership of the IT Service Desk, including supervising team members, ensuring resolution of escalated tickets, and providing technical end-user support by troubleshooting client system and application issues. They will also manage Windows workstation lifecycle processes, including workstation imaging, application deployment, patching, etc. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people&rsquo;s lives.</div>
How will your days be spent:
<ul><li>Lead the IT Service Desk, including supervising team members, coordinating Service Desk issues, and ensuring desk coverage and tasks are assigned.</li><li>
Ensure proper resolution of Service Desk calls and tickets. Escalate Service Desk issues to other IT and BIM team members as needed.</li><li>
Provide technical support to end users by troubleshooting client system and application issues.</li><li>
Manage Windows and third-party software lifecycle (imaging, deployment, patching, removal) via both local and cloud-based tools.</li><li>
Install and deploy IT equipment, including setting up and taking down workstations. Lead the Computer Support team to determine periodic upgrades to workstation and laptop configurations to meet business objectives.</li><li>
Lead IT projects related to desktop/laptop imaging upgrades and implementation, application deployment, training, printer/copier upgrades, and audio/visual implementations.</li><li>
Provide support for audio-visual, video teleconferencing, teleconferencing and other conference room/display technologies.</li><li>
Participate in after-hours pager rotation.</li></ul>
What you bring to this role:
<p><b>
Technical Experience:</b></p><ul><li>
Minimum five years of relevant service desk and/or end-user support experience required.</li><li>
Minimum five years of experience with Microsoft Windows 10 operating system and one year of experience with Windows 11 required.</li><li>
Experience with Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required. Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.</li><li>
Minimum two years of experience with Windows desktop image capture, deployment and maintenance required.</li><li>
Minimum two years of experience with client device patch management, deployment, and issue remediation in an enterprise environment required. Powershell and batch scripting experience preferred.</li><li>
Previous experience in IT leadership role and prior supervisory experience required.</li><li>
Minimum of five years of experience with Intel-based desktop and laptop hardware required.</li><li>
Minimum three years of experience with installing, configuring, and troubleshooting devices non-PC (e.g. network printers) on a TCP/IP-based network required.</li><li>
Practical experience with recent Apple hardware and software preferred.</li></ul><p></p><p><b><br>
Other Skills:</b></p><ul><li>
Ability to communicate effectively (written and verbal) with clients, consultants, and team members.</li><li>
Skilled at working well within a team environment, with people at all levels of an organization, while juggling multiple demands.
</li><li>Strong attention to detail, excellent organizational and interpersonal skills, and flexibility in adjusting to shifting priorities and/or deadlines.</li><li>
Ability to problem-solve and resolve client issues while providing a quality, personable experience.</li><li>
Skilled at coaching, leading, mentoring, and supervising team members to ensure alignment with goals and performance objectives.</li></ul><p></p><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree in information systems, computer science, or related field required.</li></ul><p></p><p><b><br>
Flad offers a wide range of benefits, including:</b></p><ul><li>
Health, dental, and vision insurance</li><li>
Generous paid time off and paid holidays</li><li>
Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits; income protection &ndash; life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)</li><li>
Continuing education and career development &ndash; internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration, and organization reimbursement</li><li>
Hybrid work environment</li></ul><p></p><p><br>
Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</p><div></div><div><br>
If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.</div></div>

Lead Computer Support - Endpoint Management

Join Flad Architects and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Flad Architects

About Company

Project Manager

Lead Computer Support - Endpoint Management