Qureos Mentor

Flairstech

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><h1 class="jobSectionHeader"><b>
Job Title: Technical Support Specialist</b></h1><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p>
Provide first-line support for customers via phone, email, chat, or ticketing system.</p><p>
Troubleshoot and resolve hardware and software-related issues in a timely manner.</p><p>
Log and document all support interactions and resolutions accurately.</p><p>
Escalate complex problems to higher-level support teams when necessary.</p><p>
Maintain a high level of professionalism and customer satisfaction.</p><p>
Communicate technical information to non-technical users clearly and effectively.</p><p>
Contribute to the knowledge base through documentation of common issues and solutions.</p><p>
Handle multiple tasks and priorities in a fast-paced environment.</p><div></div><h3 class="jobSectionHeader"><b>
Requirements &amp; Qualifications</b></h3><p>
Fluency in <b>English</b> (both written and spoken) &mdash; <i>mandatory</i>.</p><p><b>
Excellent soft skills</b>, including active listening, empathy, and clear communication.</p><p>
Solid <b>technical background</b> in troubleshooting <b>hardware and software</b> issues.</p><p>
Knowledge of <b>basic networking concepts</b> (LAN/WAN, IP, routers/switches) &mdash; <i>mandatory.</i></p><p>
Ability to understand and use <b>technical terminology</b> correctly.</p><p>
Strong <b>critical thinking</b>, analytical ability, and <b>multi-tasking</b> skills.</p><p>
Bachelor&rsquo;s degree in computer science, Information Technology, or relevant field is preferred.</p><p>
Prior experience in technical support, helpdesk, or IT service desk.</p></div></div></div></div></div><div></div>

Technical Support Specialist

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><h1 class="jobSectionHeader"><b>
Full-Stack Developer (.NET/Angular)</b></h1><h3 class="jobSectionHeader"><b>
Job Description (with AI-Powered Development)</b></h3><p>
We&rsquo;re hiring a pragmatic Full-Stack Developer to help modernize and extend a mission-critical, multi-tenant SaaS platform. You&rsquo;ll ship code across the stack (C#/.NET + Angular/TypeScript), contribute to our cloud-native architecture on Azure, and help bridge legacy and modern components safely and fast.<br>
You&rsquo;ll also <b>leverage AI-powered development tooling and practices</b> (e.g., intelligent code assistants, automated refactoring, AI-generated tests, AI-augmented documentation and analysis) to accelerate delivery, improve quality, and support modernization.<br>
This role is a growth path into a Solution Architect position; candidates with that ambition will influence decision-making and take ownership of cross-cutting architecture and design decisions&mdash;including how AI is used responsibly within engineering workflows.</p><div></div><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do &amp; Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Build &amp; Deliver</b></h3><p>
Implement features and APIs in C#/.NET (Core/ASP.NET) and front-end UI in Angular/TypeScript; occasional work in Vue.js where needed.</p><p>
Create well-factored services, adapters, and data pipelines to integrate modern modules with legacy components.</p><p>
Write automated tests (unit/integration/e2e) and participate in code reviews with clear, constructive feedback.</p><p><b>
Use AI-assisted tooling</b> for code generation, refactoring proposals, test scaffolding, and static analysis to improve development speed and correctness.</p><p>
Contribute to observability: logs/metrics/traces, actionable alerts, and SLO-minded dashboards.</p><h3 class="jobSectionHeader"><b>
Modernization &amp; Platform</b></h3><p>
Help evolve our Azure foundations (App Services/Functions, Front Door/WAF, Storage, Azure SQL &amp; PostgreSQL); containerize services where it makes sense (Docker/AKS).</p><p>
Apply proven migration patterns to retire brittle code and reduce tech debt.</p><p>
Improve performance and scalability through caching, async/eventing, and telemetry-driven tuning.</p><p><b>
Leverage AI tools to assist with codebase exploration, dependency mapping, legacy-to-modern migrations, and architecture documentation.</b></p><h3 class="jobSectionHeader"><b>
Quality, Security &amp; CI/CD</b></h3><p>
Treat test automation as part of &ldquo;done&rdquo; (xUnit/NUnit, Playwright/Cypress).</p><p>
Contribute to secure coding, dependency hygiene, and periodic hardening; collaborate during pen-test remediation.</p><p>
Use and improve pipelines (GitHub Actions and/or Octopus Deploy); contribute to repeatable environment setup (IaC preferred).</p><p><b>
Apply AI-aided scanning and analysis</b> for vulnerabilities, dependency issues, configuration drift, and pipeline optimization.</p><h3 class="jobSectionHeader"><b>
Collaboration &amp; Delivery</b></h3><p>
Provide clear estimates/trade-offs; break work into small, shippable increments.</p><p>
Help mentor peers through pairing, PR guidance, internal demos, and <b>teaching best practices for AI-augmented development</b>.</p><p>
Communicate how and when AI tooling should be used responsibly within the SDLC.</p><div></div><h2 class="jobSectionHeader"><b>
Skills &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Core Technical</b></h3><p>
Backend: C#, .NET (ASP.NET Web API, .NET Core), REST, async patterns, Entity Framework; familiarity with legacy ASP.NET is a plus.</p><p>
Frontend: Angular (strong), TypeScript, RxJS, HTML/CSS; Vue.js experience is a plus.</p><p>
Cloud (Azure): App Services/Functions, Front Door/WAF, Storage, Azure SQL; exposure to PostgreSQL and AKS preferred.</p><p>
Data &amp; Messaging: SQL design/tuning, basic Postgres ops; nice-to-have: Azure Service Bus/Event Grid, caching (e.g., Redis).</p><p>
CI/CD &amp; DevOps: GitHub Actions and/or Octopus Deploy; containers (Docker); IaC (Bicep/Terraform is a plus); monitoring with Azure Monitor/App Insights; OpenTelemetry familiarity is a plus.</p><p>
Security &amp; Identity: OIDC/JWT/SAML, role/permission models, secure secrets handling.</p><p><b>
AI-Powered Development:</b> Experience using AI coding assistants, AI-based test generation, codebase search/reasoning tools, or AI-enhanced documentation or QA workflows.</p><h3 class="jobSectionHeader"><b>
Software Craft</b></h3><p>
Comfortable refactoring, profiling, writing tests first when appropriate.</p><p>
Strong debugging across distributed systems and browser/network layers.</p><p>
Clear documentation: ADRs, README/runbooks, interface contracts.</p><p><b>
Ability to integrate AI-generated suggestions while maintaining engineering judgment and code quality.</b></p><h3 class="jobSectionHeader"><b>
Communication &amp; Teamwork</b></h3><p>
Crisp written/verbal communication; able to translate requirements into technical plans.</p><p>
Collaborative, low-ego problem solver who seeks feedback and unblocks others.</p><p>
Comfortable discussing where AI accelerates development&mdash;and where human expertise is required.</p><div></div><h2 class="jobSectionHeader"><b>
Experience</b></h2><p>
4+ years building production web applications (SaaS preferred) with .NET and a modern frontend framework (Angular strongly preferred).</p><p>
Shipped features end-to-end in cloud environments; participated in or supported a modernization/migration initiative.</p><p>
Experience with multi-tenant, performance-sensitive systems is a plus.</p><p><b>
Practical experience incorporating AI tools into daily development workflows</b> is a plus.</p><div></div><h2 class="jobSectionHeader"><b>
Nice-to-Haves</b></h2><p>
Exposure to data export/licensing APIs and rate-limiting/tenant isolation concerns.</p><p>
Comfort with legacy UI frameworks (e.g., Ext.NET/Ext JS) for targeted remediation while modernizing.</p><p><b>
Familiarity with prompt engineering or tuning AI tools for internal dev workflows.</b></p></div></div></div></div></div><div></div>

Senior Full stack

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h2 class="jobSectionHeader"><b>
After-Hours SOC Specialist</b></h2><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The After-Hours Cybersecurity Support Analyst is responsible for providing security monitoring, incident triage, and initial response support overnight. The role ensures continuous protection of systems, data, and networks by identifying and escalating potential security threats.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><b>
Security Monitoring:</b> Continuously monitor alerts and notifications from internal cybersecurity tools (e.g., Elastic, Crowdstrike, Darktrace, flare, Wiz).</li><li><b>
Incident Triage:</b> Analyze, categorize, and prioritize security alerts to determine the severity and potential impact.</li><li><b>
Incident Escalation:</b> Escalate confirmed or high-severity incidents to the on-call Cybersecurity Team or senior security analysts as per escalation matrix.</li><li><b>
Log Collection:</b> Gather relevant logs, screenshots, or evidence for incidents detected during the after-hours period.</li><li><b>
Communication:</b> Notify relevant stakeholders (on-call security lead, IT operations, network team) according to the communication plan.</li><li><b>
Documentation:</b> Record all activities, alerts, and response actions in the incident management system (ticketing system).</li><li><b>
Health Checks:</b> Perform daily or shift-based verification of the availability and integrity of key cybersecurity systems (SIEM, antivirus, firewalls, IDS/IPS).</li><li><b>
Shift Handover:</b> Provide a summary of incidents, alerts, and actions taken to the next on-duty or daytime security team.</li></ul><p><b>
Required Skills and Knowledge</b></p><ul><li>
1-2 years of relevant experience in NOC, SOC, or cybersecurity role.</li><li>
Good understanding of cybersecurity principles, network protocols, and threat indicators.</li><li>
Familiarity with SIEM tools (e.g.,Elastic) and endpoint detection systems.</li><li>
Ability to interpret security alerts, logs, and indicators of compromise (IOCs).</li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Clear written and verbal communication for incident reporting and escalation.</li><li>
Ability to follow standard operating procedures (SOPs) and maintain accurate records.</li></ul></div></div></div></div></div><div></div>

SOC Specialist

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h2 class="jobSectionHeader"><b>
After-Hours NOC Specialist</b></h2><h2 class="jobSectionHeader"><b>
Position Overview</b></h2><p>
The After-Hours Support Network and System Administrator is responsible for monitoring, maintaining, and ensuring the availability and health of the company&rsquo;s network and system infrastructure during non-business hours. This includes providing proactive monitoring, opening and managing incidents, performing scheduled maintenance, and escalating critical issues to the appropriate teams as per the defined SLA.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
1. Network Monitoring &amp; Incident Management</b></h3><ul><li>
Monitor all network equipment and devices connectivity, as well server health and availability using SolarWinds Orion.</li><li>
Identify outages or performance degradation and open Jira tickets immediately.</li><li>
Escalate incidents as incident to the relevant team according to procedures.</li><li>
Perform basic network maintenance and firmware/security patch updates on Fortinet firewalls and other network devices.</li><li>
Verify that all critical services are running properly after Windows patching or scheduled reboots.</li><li>
Ensure change windows are followed and maintenance logs are updated.</li><li>
Maintain a live incident log during the shift for transparency and handover.</li><li>
Participate in post-incident reviews as required.</li><li>
Keep detailed logs incidents and actions performed for review during the following shift.</li></ul><h2 class="jobSectionHeader"><b>
Required Skills and Qualifications</b></h2><ul><li>
Experience Level: Entry to Mid-Level (L1/L2)</li><li>
Basic network troubleshooting (ping, traceroute, VPN checks, etc.)</li><li>
Experience with Fortinet firewalls</li><li>
Familiarity with SolarWinds Orion for network/system monitoring or other similar tools.</li><li>
Experience using Veeam Backup &amp; Replication or other similar tools.</li><li>
Working knowledge of Windows Server administration</li><li>
Basic understanding of ticketing systems.</li><li>
Strong problem-solving and analytical thinking</li><li>
Excellent communication and escalation management</li><li>
Detail-oriented with strong documentation habits</li></ul></div></div></div></div></div><div></div>

NOC Specialist

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b><br>
Duties and Responsibilities:</b></p><ul><li>
First point of contact for users encountering technical difficulties or needing assistance with a company's products or services through all communication methods (Tickets, Email, Chat and Phone).</li><li>
Identifying and diagnosing problems; gather information about the issue, understand the symptoms, and try to pinpoint the cause.</li><li>
resolve common problems using established troubleshooting procedures and knowledge base resources.</li><li>
Escalating complex issues: If the problem is beyond their expertise, they document the issue clearly and escalate it to higher levels of support (L2)</li><li>
Logging interactions and creating tickets: L1 agents track all interactions with users by logging them in a ticketing system.</li><li>
Customer service: Providing a positive and professional experience is key, even when users are frustrated.</li><li>
Knowledge Base Management: create/modify and manage Knowledge Bases (KBs) for new and existing products and/or coordinate with concerned L2 or application teams to get the KBs updated.</li><li>
Own the asset management process, standard asset tool and managed asset tracking requirements, regardless of location.</li><li>
Manage the complete lifecycle of hardware assets &ndash; planning, procurement, retirement and disposal, compliance, and usage optimization.</li></ul><p></p><p><b><br>
Technical Requirements:</b></p><ul><li>
1-3 Years of Experience.</li><li>
Excellent Command of<b> </b>Microsoft Windows and Microsoft Office Suite Apps.</li><li>
Very Good Command of Apple MacOS.</li><li>
Very Good Command of Microsoft Active Directory.</li><li>
Good Command of Microsoft 365 Services.</li><li>
Fair Command of Microsoft Azure.</li><li>
Good Command of Networks is a plus.</li></ul><p><b>
Non- Technical Requirements:</b></p><ul><li>
Very Good Command of English Language required.</li><li>
Willing to work in a 24/7 IT Support team with rotational shifts and vacations.</li><li>
Customer Oriented and ability to work under pressure and with multi-cultured end-users&rsquo; environment.</li></ul></div></div></div></div></div><div></div>

L1 Service Desk

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b><br>
Overview</b></p><p>
The role is responsible for preparing and optimizing email campaign HTML within the PostUp platform to ensure proper rendering and functionality prior to deployment. This role works within our Managed Services team where we do end-to-end deployment or management of customers email programs.</p><p>
The person will take customer provided images/text and refine HTML templates per requirements. These templates may contain PostUp&rsquo;s internal scripting language.</p><p>
The candidate will work closely with internal project managers to meet deadlines, track progress in JIRA, and communicate effectively with clients through email and ticketing systems.</p><p><b>
Responsibilities</b></p>
Review, adjust, and optimize client-provided HTML for email compatibility and rendering across major clients and devices.<br>
<ul><li>
</li>
Implement and maintain dynamic content using CircleScript within HTML templates.<br>
<li>
</li>
Troubleshoot and resolve HTML or template issues to ensure campaigns are ready for deployment.<br>
<li>
</li>
Add or modify sections within existing templates and support template redesign efforts as needed.<br>
<li>
</li>
Collaborate with internal project managers to manage timelines, priorities, and deliverables.<br>
<li>
</li>
Track assigned work and progress using JIRA.<br>
<li>
</li><li>
Communicate with clients via email and ticketing systems regarding project status</li></ul><p><b><br>
Core Skills</b></p><ul><li>
Strong proficiency in HTML for email<ul><li>
Table-based layouts</li><li>
Inline CSS styling</li><li>
Understanding of email-safe CSS properties and which to avoid</li><li>
Responsive design using media queries (with mobile-first approach)</li><li>
Image optimization and proper use of alt text</li><li>
HTML entity encoding for special characters</li><li>
Email client compatibility</li><li>
Using web-safe fonts with appropriate fallbacks</li>
Dark mode compatability<br>
<li>
</li></ul></li><li>
Experience editing, troubleshooting, and QA&rsquo;ing HTML templates</li><li>
Familiarity with scripting or templating languages.</li><li>
Experience working with tools such as JIRA.</li><li>
Understanding of email design best practices and responsive layouts</li></ul></div></div></div></div></div><div></div>

Email Template Developer

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b><br>
Bilingual Support Specialist</b></p><p></p><p><br>
Responsible for supporting stores with Level 1 IT-related problems as well as Triage non-IT issues to the appropriate department.</p><p></p><p><b><br>
Primary Responsibilities:</b></p><ul><li>
Serve as the first point of contact for stores seeking assistance raised by phone, email and/or through a ticket</li><li>
Triage specific concerns related to other teams/department</li><li>
Troubleshoot software, hardware and basic network issues over the phone</li><li>
Follow-up and update end user/store on status of ticket and or resolution</li><li>
Document incidents, problems and troubleshooting steps taken and comments in a ticketing management system</li><li>
Schedule service technicians for any onsite technical support/repairs needed</li><li>
Direct unresolved issues to the next level of support (IT operations-technical support team)</li></ul><p><b><br>
Qualifications and competencies:</b></p><ul><li>
Minimum 2 years experience as a Customer Service or Helpdesk agent</li><li>
Bilingual: French &amp; English (written and spoken)</li><li>
Proven abilities in PC configuration</li><li>
Knowledge of Windows 10, and Google related applications (Google Mail, Google Docs, Google Drive, etc)</li><li>
Knowledge of Apple related Hardware</li><li>
General PC troubleshooting and repair knowledge</li><li>
Proven communication and customer service skills</li><li>
Ability to work in a fast-paced environment and adapt to change</li><li>
Experience in retail considered an asset</li></ul></div></div></div></div></div><p></p>

Bilingual Technical Support Specialist

Join Flairstech and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.