Qureos Mentor

FlapKap

<div>What is FlapKap ?
We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
For more info, check our feature on Forbes.
Why FlapKap?
FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
What is this role?
We are looking for a Financial Operations Specialist to join our passionate team. As such, we always need to be on top of various work streams such as reconciling cash flows, maintaining an accurate ledger of our contracts and updating our client-facing app. In this role, you will be responsible for updating and maintaining many of our core functions on a daily basis and reporting them to management.
Job Description:<ul>
<li>
Reconcile repayments with client contracts</li>
<li>Track, manage and implement late fees on clients</li>
<li>Update and add contracts on our application</li>
<li>Track, maintain and understand FlapKap&rsquo;s KPIs</li>
<li>Ensure clients are paying their obligations in a timely manner</li>
</ul>
Requirements<ul>
<li>
1 to 3 years of work experience in Accounting</li>
<li>Extreme attention to detail</li>
<li>Adequate to strong Excel skills</li>
<li>Strong communication skills</li>
<li>Ability to work under pressure</li>
<li>Meeting time-sensitive deadlines</li>
<li>Working across teams and departments</li>
</ul>
Benefits<ul>
<li>
Competitive Salaries</li>
<li>Hybrid working environment</li>
<li>Paid time off</li>
<li>Healthcare coverage</li>
<li>A highly collaborative team environment that will support your professional and personal growth</li>
<li>A culture that promotes Work-Life balance and Wellbeing</li>
<li>A culture of learning and innovation</li>
<li>Office located at Maadi, Cairo &amp; Abu Dhabi, UAE</li></ul></div>

Financial Operations Specialist

<div>FlapKap, a leading financial growth partner for digitally-native businesses in the Middle East and Africa, is seeking a motivated and dynamic Financial Analyst to join our passionate team. As a FinOps Intern, you will work closely with the finance, operations teams to support financial management . This role will give you exposure to the intersection of finance and technology, providing valuable experience in managing budgets, analyzing spending trends, and contributing to cost-saving strategies.
Job Description:<ul>
<li>
Analyze and verify financial statements, Bank statements and other relevant information to assess the creditworthiness of a merchant</li>
<li>Credit-scoring potential merchants through building, improving and analyzing financial models</li>
<li>Forecasting client&rsquo;s financials and recommending appropriate financing options based on credit risk and financial needs.</li>
<li>Collaborating with Tech team to help automate various processes</li>
<li>Iterating and improving on existing processes</li>
<li>Working on and improving existing templates
</li><li>6 months internship program with the possibility to be promoted to Junior FinOps Analyst based on your performance.</li>
</ul>
Requirements<ul>
<li>
Fresh Graduates of Finance, Business admminstration or any related majors.</li>
<li>Strong attention to details</li>
<li>Excellent Excel skills</li>
<li>Fluent English</li>
<li>Ready to attend a full time 6 months internship.</li>
</ul>
Benefits<ul>
<li>
Paid Internship</li>
<li>A highly collaborative team environment that will support your professional and personal growth</li>
<li>A culture that promotes Work-Life balance and Wellbeing</li>
<li>A culture of learning and innovation</li></ul></div>

Credit and Risk Internship (Graduates Only)

<div><ul><li>Conduct thorough analysis of financial statements, credit reports, and other relevant data to assess the creditworthiness of individuals and businesses.</li></ul><ul>
<li>Evaluate the financial health of borrowers by analyzing their income, debt levels, and liquidity.</li>
<li>Assess the risk associated with extending credit and make recommendations for credit approvals or rejections.</li>
</ul><ul><li>Prepare detailed credit reports and summaries for internal and external stakeholders.</li>
<li>Monitor and manage the credit exposure of existing borrowers by reviewing financial statements and conducting periodic risk assessments.</li>
<li>Stay updated on industry trends, economic indicators, and regulatory changes that may impact credit risk.</li>
<li>Collaborate with other departments, such as sales and underwriting, to gather and analyze necessary information for credit evaluations.</li>
<li>Provide guidance and support to junior credit analysts in their analysis and decision-making processes.</li>
<li>Develop and maintain relationships with clients, ensuring clear communication and understanding of credit terms and conditions.</li>
<li>Assist in the development and implementation of credit policies, procedures, and risk assessment models to improve overall credit management.</li>
</ul>
Requirements<ul>
<li>
Strong analytical and problem-solving skills, with the ability to analyze complex financial data and draw accurate conclusions.</li>
<li>In-depth knowledge of financial analysis techniques, credit risk assessment, and industry best practices.</li>
<li>Proficient in using financial analysis software and tools.</li>
<li>Excellent written and verbal communication skills, with the ability to present complex financial information in a clear and concise manner.</li>
<li>Attention to detail and high level of accuracy in analyzing and interpreting financial data.</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced, deadline-driven environment.</li>
<li>Strong interpersonal skills, with the ability to build and maintain effective relationships with clients and internal stakeholders.</li>
<li>Sound judgment and decision-making abilities, with the ability to assess risks and make recommendations accordingly.</li>
<li>Proficient in Microsoft Office Suite, particularly Excel, for financial analysis and reporting purposes.</li>
<li>Strong ethical standards and adherence to confidentiality requirements.</li>
</ul>
Benefits<ul><li>
Competitive Salaries
</li></ul><ul><li>Private Health Insurance</li>
<li>A highly collaborative team environment that will support your professional and personal growth
</li><li>Work From Home</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Senior Credit & Risk Analyst - SME - UAE Residents

<div>The Collection Manager is responsible for leading and optimizing the company&rsquo;s collections function across all lending and credit products. This role oversees early-stage, mid-stage, and late-stage collections, ensuring regulatory compliance in the UAE, maintaining portfolio health, and improving recovery performance while delivering an excellent customer experience.
Responsibilities:
<h3 class="jobSectionHeader">1. Collections Strategy &amp; Operations:</h3><ul><li>Develop and implement effective collections strategies for digital lending, RNPL, credit lines, or micro-financing products.</li><li>Monitor daily, weekly, and monthly collection performance; identify gaps and drive continuous improvement.</li><li>Manage early-stage (soft collections) and late-stage (hard collections) processes, including skip tracing and field collections where applicable.</li><li>Manage and oversee relationships with external service providers, including collection agencies and legal firms, to ensure timely follow up and execution of legal actions on defaulting clients in alignment with company policy.</li><li>Optimize contact strategies across channels (SMS, email, WhatsApp, in-app notifications, &hellip;).</li></ul><h3 class="jobSectionHeader">
2. Compliance &amp; Risk Management</h3><ul><li>Ensure all collection activities comply with UAE laws and Central Bank of the UAE (CBUAE) regulations.</li><li>Develop and maintain policies, SOPs, and governance standards for collections.</li><li>Identify high-risk accounts and recommend escalations, restructures, or settlements based on company guidelines.</li></ul>
<h3 class="jobSectionHeader">3. Customer Experience &amp; Relationship Management</h3><ul><li>Maintain high service standards to preserve customer relationships while achieving recovery targets</li><li>Resolve escalated customer issues and disputes professionally.</li><li>Collaborate with customer support, risk, and product teams to address systemic issues affecting repayments.</li></ul><h3 class="jobSectionHeader">
4. Reporting &amp; Analytics</h3><ul><li>Track portfolio performance (DPD buckets, roll rates, NPL ratios).</li><li>Prepare management reports with insights, forecasts, and performance dashboards.</li><li>Leverage data analytics tools to segment customer cohorts and improve collection efficiency.</li></ul><h3 class="jobSectionHeader">
5. Systems &amp; Technology</h3><ul><li>Work closely with product and engineering teams to enhance digital collection tools, automated reminders, and scorecards.</li><li>Utilize CRM and collections systems for tracking workflows and maintaining accurate customer records.</li><li>Support the integration of AI-driven or data-based collection strategies.</li></ul> 
Requirements<ul><li>Bachelor&rsquo;s degree in Business, Finance, Accounting, or related field.</li><li>7+ years of experience in collections, credit operations, or risk, ideally in fintech, banking, or digital lending.</li><li>Strong knowledge of UAE financial regulations and debt collection practices.</li><li>Experience in a fintech startup or digital-first lending environment is a huge plus.</li></ul>
Benefits<ul><li>Competitive Salaries
</li><li>Hybrid working environment
</li><li>Paid time off
</li><li>Healthcare coverage
</li><li>A highly collaborative team environment that will support your professional and personal growth
</li><li>A culture that promotes Work-Life balance and Wellbeing
</li><li>A culture of learning and innovation</li></ul></div>

Collection Manager - UAE

<div><ul><li>Review and verify client documents including bank statements, MOA, trade licenses, and other financial or legal documents</li>
<li>Ensure accuracy, completeness, and compliance of all submitted files</li>
<li>Maintain and update records using CRM systems and internal tools</li>
<li>Coordinate with internal teams (sales, operations, credit, etc.) to ensure smooth workflow</li>
<li>Identify missing information and follow up promptly</li>
<li>Support the process of onboarding and funding by ensuring documentation meets company standards</li>
Contribute to continuous improvement of verification processes 
<li>
</li>
</ul>Requirements<ul>
<li>
Proven experience in document checking or verification is preferred</li>
<li>Exceptional attention to detail &mdash; accuracy is the most critical part of the role</li>
<li>Highly organized, with strong prioritization skills</li>
<li>Fast learner with the ability to adapt to new systems and procedures</li>
<li>Very good English (written &amp; verbal)</li>
<li>Quick-wittedness and ability to troubleshoot inconsistencies</li>
<li>Ability to work with CRM or software platforms
</li><li>Strong team player with excellent coordination and communication skills</li>
<li>Experience in financial services or funding industry (B2C or B2B) is an advantage</li>
</ul>
Benefits<ul>
<li>Competitive Salaries</li>
<li>Hybrid working environment</li>
<li>Paid time off</li>
<li>Healthcare coverage</li>
<li>A highly collaborative team environment that will support your professional and personal growth</li>
<li>A culture of learning and innovation</li></ul></div>

Administrative Assistant

<div>
 <ul>
 <li>
 Review and verify client documents including bank statements, MOA, trade licenses, and other financial or legal documents
 </li>
 <li>
 Ensure accuracy, completeness, and compliance of all submitted files
 </li>
 <li>
 Maintain and update records using CRM systems and internal tools
 </li>
 <li>
 Coordinate with internal teams (sales, operations, credit, etc.) to ensure smooth workflow
 </li>
 <li>
 Identify missing information and follow up promptly
 </li>
 <li>
 Support the process of onboarding and funding by ensuring documentation meets company standards
 </li>
 <li>
 Contribute to continuous improvement of verification processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in document checking or verification is preferred
 </li>
 <li>
 Exceptional attention to detail &mdash; accuracy is the most critical part of the role
 </li>
 <li>
 Highly organized, with strong prioritization skills
 </li>
 <li>
 Fast learner with the ability to adapt to new systems and procedures
 </li>
 <li>
 Very good English (written &amp; verbal)
 </li>
 <li>
 Quick-wittedness and ability to troubleshoot inconsistencies
 </li>
 <li>
 Ability to work with CRM or software platforms
 </li>
 <li>
 Strong team player with excellent coordination and communication skills
 </li>
 <li>
 Experience in financial services or funding industry (B2C or B2B) is an advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Healthcare coverage
 </li>
 <li>
 A highly collaborative team environment that will support your professional and personal growth
 </li>
 <li>
 A culture of learning and innovation
 </li>
 </ul>
</div>

Join FlapKap and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FlapKap

ABOUT_COMPANY

Financial Operations Specialist

Credit and Risk Internship (Graduates Only)

Senior Credit & Risk Analyst - SME - UAE Residents

Collection Manager - UAE

Administrative Assistant

Administrative Assistant