Qureos Mentor

FlashAI IT Solutions Private Limited

Location: Mohali Shift time: 9:30 PM - 6:30 AM Working days: 6 days a week as per roster chart Including Saturday and Sunday.Key Responsibilities:<ul><li>Provide top-notch customer support via phone, email, and chat to our Canadian clients, addressing their queries and concerns related to logistics services.</li><li>Lead a team of customer support representatives, guiding and mentoring them to achieve service excellence.</li><li>Analyze customer feedback, identify trends, and suggest process improvements to enhance overall customer experience.</li><li>Collaborate with internal stakeholders to resolve complex customer issues, escalating when necessary.</li><li>Meet or exceed customer satisfaction targets, metrics, and performance goals.</li></ul>Requirements:<ul><li>3+ years of experience in customer support, preferably in a leadership role.</li><li>Proven track record of delivering high-quality customer service in a fast-paced environment.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Ability to work a night shift (7:00 PM to 4:30 AM) and adapt to a dynamic work environment.</li><li>Strong knowledge of logistics services and operations (an asset)</li></ul>Immediate Joiner are preferred...Job Types: Full-time, PermanentPay: &#8377;19,999.00 - &#8377;49,999.00 per monthWork Location: In person

Senior Customer Support Executive

Join FlashAI IT Solutions Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FlashAI IT Solutions Private Limited

ABOUT_COMPANY

Senior Customer Support Executive