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Flavaroma Flavours & Fragrances Pvt Ltd

Job Title: Customer Support ExecutiveCustomer Inquiries and Support:<ul><li>Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.</li><li>Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.</li></ul>Sales Order Processing Assistance:<ul><li>Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.</li><li>Develop and maintain order status forms to track order progress from placement to delivery.</li></ul>Documentation Handling and Accuracy:<ul><li>Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.</li><li>Maintain organized records of all sales documentation for easy retrieval and reference.</li></ul>Account and Item Master Creation:<ul><li>Create and maintain account master records for new customers and vendors.</li><li>Establish item master records for new products, ensuring accuracy and completeness.</li></ul>Sample Invoice Generation:<ul><li>Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.</li></ul>Team Coordination and Support:<ul><li>Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.</li><li>Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹18,000.61 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

Customer Support Executive

Join Flavaroma Flavours & Fragrances Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Flavaroma Flavours & Fragrances Pvt Ltd

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Customer Support Executive