Qureos Mentor

Flight Centre Travel Group

<div><div>Job no: 527888 
Brand: Finance, Procurement, Legal, Privacy, Property 
Work type: Full time 
Location: Mumbai, India 
Categories: Operations &amp; Professional Services 
</div>
<div>Job Title: Back Office Support &ndash; Ticketing Executive

Location: Mumbai

Experience Required: 2&ndash;3 years in Air Ticketing / Travel - Backoffice

Key Responsibilities:
<ul>
<li>Air Ticket Issuance &amp; Reissuance</li>
<ul><li>Handle BSP ticket issuance and reissuance on Amadeus.</li>
<li>Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites.</li>
<li>Manage Group ticket bookings with accuracy and timeliness.</li>
</ul><li>Ancillary &amp; NDC Services</li>
<ul><li>Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings.</li>
</ul><li>Rail &amp; Bus Bookings</li>
<ul><li>Manage issuance of Eurail, bus, and train tickets as per customer/travel request.</li>
</ul><li>Quality &amp; Compliance</li>
<ul><li>Ensure 100% compliance with standard operating procedures and fare rules.</li>
<li>Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo).</li>
<li>Support back-office processes for ticketing with a focus on error-free delivery.</li>
</ul>
</ul>Desired Candidate Profile: #LI-JM1#FCMIN#LI-Onsite
<ul>
<li>Experience: 2&ndash;3 years in travel back-office operations, ticketing, or related functions.</li>
<li>Systems Knowledge: Hands-on experience with Amadeus GDS and direct airline portals for LCC.</li>
<li>Familiarity with group bookings, ancillary services, EMD issuance, and NDC preferred.</li>
<li>Exposure to handling rail and bus bookings (Eurail, domestic/international bus &amp; train).</li>
<li>Strong attention to detail, problem-solving ability, and adherence to timelines.</li>
<li>Good communication skills (email handling &amp; internal coordination).</li>
<li>Flexible to work in a process-oriented environment with high accuracy standards.</li>
</ul>
Qualification:
<ul>
<li>Graduate / Diploma in Travel &amp; Tourism preferred.</li>
<li>IATA certification will be an added advantage.</li>
</ul>
</div>Applications close: 30 Oct 2025 India Standard Time</div>

Back Office Support – Ticketing Executive

<div>
 The Executive (HR Operations) team will be key contributors within the Global HR Operations (HRO) team, providing comprehensive HR administrative and operational support across a diverse range of regions including Australia, Asia, the UK &amp; EMEA, New Zealand, and the Americas.
 
 
 In this focused role, you will support a dynamic workforce requiring rotational shifts to ensure seamless coverage across time zones. Your role will involve managing a wide spectrum of HR processes throughout the employee lifecycle, from onboarding to offboarding. Success in this role hinges on strong collaboration with internal stakeholders and HR teams worldwide, as well as advanced proficiency in Workday to efficiently manage HRIS transactions, maintain accurate data, and generate insightful reports.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage the end-to-end employee lifecycle, including onboarding, confirmation, transfers, data changes, and offboarding, ensuring accuracy and compliance across all regions
 </li>
 <li>
 Coordinate pre-joining activities, such as document collection, background verification, IT provisioning, and Day-1 readiness, ensuring a smooth onboarding experience for new hires
 </li>
 <li>
 Facilitate virtual inductions and onboarding touchpoints to enhance employee engagement from Day One
 </li>
 <li>
 Oversee exit processes, including notice tracking, system deactivation, full and final settlement coordination, and exit documentation in compliance with regional regulations
 </li>
 <li>
 Maintain accurate organization structures, position management, and reporting hierarchies within Workday
 </li>
 <li>
 Support the monthly payroll cycle by consolidating and validating payroll inputs and responding to employee payroll and benefits-related queries
 </li>
 <li>
 Handle HR-related queries from global employees through ticketing systems, chat, and email, ensuring timely resolution aligned with service-level agreements (SLAs)
 </li>
 <li>
 Collaborate closely with HR Business Partners, Talent Acquisition, Payroll, and Compliance teams to ensure process alignment and consistency
 </li>
 <li>
 Ensure data accuracy and system integrity by updating employee records in Workday in real-time and maintaining audit trails
 </li>
 <li>
 Adhere to global policies and procedures while being sensitive to regional HR compliance requirements
 
 
 
 </li>
 </ul>
 
 You&rsquo;ll be perfect for the role if you have:
 
 
 
 <ul>
 <li>
 Minimum post graduate degree/ master&rsquo;s in business administration in human resources, or a related field
 </li>
 <li>
 2&ndash;4 years of experience in HR operations or related functions
 </li>
 <li>
 Exposure to working in a shift-based model and multicultural team environments
 </li>
 <li>
 Proficiency in Workday is mandatory
 </li>
 <li>
 Proficiency in MS office for HR analytics
 </li>
 <li>
 Attention to detail and accuracy in data processing
 </li>
 <li>
 Strong knowledge of HR processes across the employee lifecycle
 </li>
 <li>
 Ability to handle confidential data with high integrity and discretion
 
 
 
 </li>
 </ul>
 
 Work Perks! - What&rsquo;s in it for you:
 
 
 
 FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It&rsquo;s also why we offer some great employee benefits and perks outside of the norm.
 
 
 You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
 
 
 
 Market Aligned remuneration structure
 
 and a highly competitive salary
 
 
 
 Fun and Energetic culture
 
 : At the heart of everything we do at FCM is a desire to have fun and be yourself
 
 
 
 Work life Balance
 
 : We believe in &ldquo;No Leave = No Life&rdquo; So have your own travel adventures with paid annual leave
 
 
 
 Great place to work
 
 - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
 
 
 
 Wellbeing Focus
 
 - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the wellbeing of our people.
 
 
 
 Paternity Leave:
 
 We ensure that you can spend quality time with your growing family
 
 
 
 Travel perks
 
 : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
 
 
 
 A career, not a job
 
 : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
 
 
 
 Reward &amp; Recognition
 
 : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
 
 
 
 Love for travel
 
 : We were founded by people who wanted to travel and want others to do the same. That passion is something you can&rsquo;t miss in our people or service.
 
 
 Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
 
 
</div>

Executive (HR Operations) - Noida, India

<div>
 
 We&rsquo;re looking for a seasoned HR Operations Team Leader to inspire and lead a high-performing team dedicated to delivering exceptional HR support across the employee lifecycle.
 
 
 
 In this pivotal role, you&rsquo;ll ensure the smooth execution of end-to-end HR processes while maintaining compliance across global regions. As the primary escalation point for complex queries, you&rsquo;ll provide expert guidance, drive team performance, and foster a culture of service excellence. Collaboration with global HR stakeholders is key, as you work to align processes and continuously enhance the employee experience. Please be aware that this role will require someone who is able to cover rotational shifts to cover global business hours for Australia, Asia, UK/EMEA, New Zealand and the Americas.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage a team of HR Operations specialists, work assignment, overseeing day-to-day service delivery, performance, and development
 </li>
 <li>
 Demonstrate hands-on expertise in end-to-end employee lifecycle management, including onboarding, transfers, data management, payroll inputs, and offboarding
 </li>
 <li>
 Act as the escalation point for complex employee queries and team queries, providing guidance, direction, and resolution
 </li>
 <li>
 Oversee and ensure accuracy in HR systems management, including organisation structures, reporting hierarchies, and position management within Workday
 </li>
 <li>
 Ensure data accuracy, compliance, and audit readiness through real-time updates and controls
 </li>
 <li>
 Manage employee and team queries through ticketing systems, chat, and email, ensuring SLA adherence
 </li>
 <li>
 Partner with HR Business Partners, Talent Acquisition, Payroll, and Compliance teams to drive process alignment and consistency
 </li>
 <li>
 Collaborate with global teams to balance standardization with local compliance requirements
 </li>
 <li>
 Provide reporting and analytics on HR metrics, team performance, and process effectiveness
 </li>
 <li>
 Drive continuous improvement, automation, and process optimization initiatives to enhance efficiency and employee experience
 
 
 
 </li>
 </ul>
 
 You&rsquo;ll be perfect for the role if you have:
 
 
 
 <ul>
 <li>
 Postgraduate degree / MBA in Human Resources or related field
 </li>
 <li>
 6&ndash;8 years of HR Operations experience, with proven hands-on delivery across the employee lifecycle
 </li>
 <li>
 Minimum 2&ndash;3 years of experience managing teams in a global/shared services or shift-based environment
 </li>
 <li>
 Proficiency in Workday is mandatory
 </li>
 <li>
 Proficiency in MS office for HR analytics
 </li>
 <li>
 Strong knowledge of HR processes across the employee lifecycle
 </li>
 <li>
 Ability to handle confidential data with high integrity and discretion
 
 
 
 </li>
 </ul>
 
 Work Perks! - What&rsquo;s in it for you:
 
 
 
 FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It&rsquo;s also why we offer some great employee benefits and perks outside of the norm.
 
 
 You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
 
 
 
 Market Aligned remuneration structure
 
 and a highly competitive salary
 
 
 
 Fun and Energetic culture
 
 : At the heart of everything we do at FCM is a desire to have fun and be yourself
 
 
 
 Work life Balance
 
 : We believe in &ldquo;No Leave = No Life&rdquo; So have your own travel adventures with paid annual leave
 
 
 
 Great place to work
 
 - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
 
 
 
 Wellbeing Focus
 
 - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the wellbeing of our people.
 
 
 
 Paternity Leave:
 
 We ensure that you can spend quality time with your growing family
 
 
 
 Travel perks
 
 : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
 
 
 
 A career, not a job
 
 : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
 
 
 
 Reward &amp; Recognition
 
 : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
 
 
 
 Love for travel
 
 : We were founded by people who wanted to travel and want others to do the same. That passion is something you can&rsquo;t miss in our people or service
 
 
 Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
 
 
</div>

Team Leader (HR Operations) - Noida, India

Join Flight Centre Travel Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Flight Centre Travel Group

ABOUT_COMPANY

Back Office Support – Ticketing Executive

Executive (HR Operations) - Noida, India

Team Leader (HR Operations) - Noida, India