Qureos Mentor

Flipdish

<div><h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real-life problems &mdash; we give them a way to compete with the big chains, grow on their own terms, and fall back in love with what they do.

.

<h3 class="jobSectionHeader">About this Role</h3>

We are looking for an experienced Senior Software Engineer (6+ years) with deep expertise in backend systems, DevOps practices, and Azure cloud services to join our engineering team. This is a hands-on role that blends robust backend engineering with modern DevOps practices to build, deploy, monitor, and scale distributed systems in a cloud-native environment.

You will work closely with product, architecture, and engineering teams to drive technical excellence across backend services and infrastructure automation. This role is ideal for engineers who enjoy building resilient backend systems and owning the end-to-end delivery pipeline - from code to cloud.

 Key Responsibilities
<ul>
<li>Design, implement, and maintain scalable backend services and APIs using Node.js or similar technologies.</li>
<li>Own the infrastructure and DevOps lifecycle using Azure DevOps, GitHub Actions, Terraform/Bicep, and ARM templates.</li>
<li>Architect and manage cloud-native deployments on Microsoft Azure, including services like Azure Functions, App Services, Event Bridge, Azure Storage, and Amazon Dynamo DB.</li>
<li>Implement and maintain robust CI/CD pipelines, release automation, and deployment strategies across multiple environments.</li>
<li>Drive monitoring, logging, and observability best practices using tools like Datadog, Azure Monitor, or Application Insights.</li>
<li>Ensure systems are secure, highly available, and cost-optimized by following best practices in cloud security and performance.</li>
<li>Lead architectural discussions, technical designs, and code reviews with a focus on scalability, reliability, and maintainability.</li>
<li>Mentor and support junior engineers, sharing best practices in backend development and DevOps.</li>
<li>Ensure secure, testable, and maintainable code with strong documentation.</li>
</ul><h3 class="jobSectionHeader">Required Skills &amp; Experience</h3>
<ul><li>6+ years of experience in backend engineering with strong programming skills in Node.js, .NET, or similar languages.</li>
<li>Hands-on experience with DevOps practices, including CI/CD, infrastructure as code, monitoring, and automated testing.</li>
<li>Deep experience with Azure cloud services, particularly in deploying and managing microservices, serverless, and container-based architectures.</li>
<li>Proven experience managing cloud infrastructure using tools like Terraform, Bicep, or ARM templates.</li>
<li>Strong knowledge of observability tools (e.g., Datadog, Azure Monitor, Application Insights).</li>
<li>Solid understanding of cloud networking, identity and access management, and security best practices.</li>
<li>Familiarity with event-driven architectures, message queues (e.g., Azure Service Bus, Event Grid, or Kafka).</li>
<li>Excellent problem-solving, debugging, and analytical skills.</li>
<li>Strong communication and leadership abilities, with experience mentoring engineers or leading technical initiatives.</li>
</ul><h3 class="jobSectionHeader">Nice to Have</h3>
<ul><li>Experience with frontend frameworks like React.js or Next.js, especially in integrating with backend APIs and microservices.</li>
<li>Understanding of micro-frontend architectures and how backend services support modular frontend deployments.</li>
<li>Familiarity with component-driven development, state management, and frontend CI/CD practices.</li>
<li>Exposure to feature flagging, A/B testing, or analytics pipelines that integrate frontend and backend data flows.</li>
<li>Experience with containerization and orchestration (e.g., Docker, Kubernetes/AKS) across full-stack applications.</li>
<li>Knowledge of design systems, API contracts, and managing frontend-backend collaboration workflows (e.g., via OpenAPI/Swagger)</li>
</ul><h3 class="jobSectionHeader">Why Join Flipdish?</h3>
<ul>
<li>Be part of a high-growth, globally recognised company at the forefront of the food-tech industry
</li>
<li>Collaborate with a talented and diverse team from around the world
</li>
<li>Opportunity to make a meaningful impact on Flipdish's growth and success
</li>
<li>Competitive salary and benefits package
</li>
<li>A supportive and inclusive work environment
</li>
</ul> <h3 class="jobSectionHeader">Our Culture</h3>

At this point, you might expect the usual spiel about how great Flipdish is to work at (and it is!). But that all depends on our people &mdash; because we trust our employees to define what kind of employer Flipdish is.
<ul>
<li>Transparency is hugely important to us
</li>
<li>We listen to one another
</li>
<li>We collaborate and support growth
</li>
<li>We focus on output and team energy, not attendance tracking
</li>
</ul>If you're looking to join a genuinely friendly team, take a look at our current openings &mdash; and even if you don't see something right now, feel free to register your interest. We'll be in touch when something suitable comes up.

<h3 class="jobSectionHeader"> Don't Be Shy. Apply.</h3>

We know imposter syndrome can be real. Don't let it hold you back. We want enthusiastic people from all backgrounds to feel welcome here. If you're up for working with us, get in touch.

Need assistance with the application? No problem at all &mdash; just reach out, we'd love to hear from you.
<ul>
<li>Be part of a high-growth, globally recognised company at the forefront of the food-tech industry
</li>
<li>Collaborate with a talented and diverse team from around the world
</li>
<li>Opportunity to make a meaningful impact on Flipdish's growth and success
</li>
<li>Competitive salary and benefits package
</li>
<li>A supportive and inclusive work environment</li></ul></div>

Senior Software Engineer

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Support Agent

Join Flipdish and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Flipdish

ABOUT_COMPANY

Senior Software Engineer

Customer Support Agent