Qureos Mentor

Flipkart

<div>
 
 Role - Customer Communication Strategist - Assistant Manager
 
 
 Location - Bangalore, ETV
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 What you&rsquo;ll do:
 
 
 ● Develop Customer Experience Content: Create clear, non-promotional, and audience-specific
 
 
 content for customer-facing channels, including voice scripts, email templates, chat
 
 
 responses, and social media replies, applying nuances of customer psychology to drive
 
 
 desired behavioral outcomes.
 
 
 ● Leverage AI: Design, test, and refine effective AI prompts to generate or enhance
 
 
 communication drafts, build chat/voice bot interaction flows while ensuring speed and scale
 
 
 while maintaining brand voice, marketplace guidelines and accuracy.
 
 
 ● Conduct Research &amp; Analysis: Design and execute external customer surveys to derive
 
 
 actionable insights, and research industry trends and best practices from the e-commerce
 
 
 ecosystem to inform content strategy.
 
 
 ● Ensure Compliance &amp; Quality: Ensure all content is easy to comprehend, clear, accurate,
 
 
 concise, and strictly aligned with the brand&amp;#39;s tone of voice, legal, and marketplace guidelines.
 
 
 ● Drive Optimization &amp; Strategy: Proactively identify areas for communication improvement,
 
 
 recommend changes based on best practices, and optimize content for cost-efficiency,
 
 
 readability and improve customer experience metrics.
 
 
 ● Consult &amp; Collaborate: Act as a content consultant to stakeholders, deciphering complex
 
 
 requests, advising on appropriate communication channels, and integrating feedback to
 
 
 meet functional objectives.
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 ● Bachelor&rsquo;s degree, preferably in Media/Communication or Journalism.
 
 
 ● 5-6 years of proven experience in content writing within the customer service or e-commerce
 
 
 domain.
 
 
 ● Demonstrated ability and comfort with using Generative AI tools (e.g., LLMs) for content
 
 
 creation and refinement, specifically in crafting effective prompts.
 
 
 ● Excellent writing, proofreading, and editing skills with a deep understanding of grammar
 
 
 nuances and the ability to adapt different styles/tones.
 
 
 ● Strong command over both spoken and written English and Hindi.
 
 
 ● A self-starter with the ability to manage tight deadlines with minimum supervision, coupled
 
 
 with strong interpersonal and stakeholder management skills.
 
</div>

Customer Communication Strategist

<div>
 
 Flipkart Commerce Cloud is Flipkart's externalization arm, with the purpose of opening a SaaS business. FCC is laser-focused on retail intelligence with the mission of helping the client grow their business with deep tech integration. The core idea is to provide strong tech capabilities that Flipkart has built over more than a decade to the clients.
 
 
 
 
 
 Flipkart Commerce Cloud is hiring for UI &amp; SDE 2's
 
 
 **UI Roles**:
 
 
 - UI 1: 1-3 years of experience (excluding internship)
 
 
 - UI 2: 2.5 to 5 years of experience
 
 
 - UI 3: 5 to 8 years of experience
 
 
 
 
 
 **SDE 2**: 2 to 5 years of experience
 
 
 If you are interested, please apply using the links below:
 
 
 
 
 
 - UI Role: https://lnkd.in/gWv7JdDi
 
 
 - SDE 2: https://lnkd.in/gfxS6qvF
 
 
 
</div>

Software Engineer

<div>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Onboard high-quality sellers in the Programs, with potential to grow exponentially with the platform..
 </li>
 <li>
 Build a strong pipeline of potential seller, using the existing lead leads or by generating new leads, in the high growth categories identified for the quarter
 </li>
 <li>
 Develop a thorough understanding of the internal processes and Program guidelines
 </li>
 <li>
 Fix appointments with the sellers, convince them to come onto the Flipkart programs and assist at every stage of the process till the time of completion of services.
 </li>
 <li>
 Collaborating effectively with internal teams, cross-functional teams to solve any seller issues.
 </li>
 <li>
 Complete ownership of Sales targets and delivering at daily/weekly/monthly level.
 </li>
 </ul>
</div>

Sr. Sales Executive

<div>
 
 Campaign Creation
 
 
 
 
 You are Responsible for:
 
 
 
 <ul>
 <li>
 Develop, strategize, and execute marketing campaigns tailored to meet predefined objectives and targets
 </li>
 <li>
 Collaborate closely with cross-functional teams to ensure flawless execution of campaigns within specified timelines
 
 
 </li>
 </ul>
 
 Content And Creative Support
 
 
 
 <ul>
 <li>
 Assist in crafting and refining campaign content in collaboration with the creative team to maximize impact and engagement
 
 
 </li>
 </ul>
 
 Operational Support
 
 
 
 <ul>
 <li>
 Optimize operational workflows to boost productivity and efficiency across various departments
 </li>
 <li>
 Manage internal communications and documentation pertaining to operational processes
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Conduct in-depth analysis of campaign data to derive actionable insights for performance enhancement
 </li>
 <li>
 Contribute to the preparation of comprehensive reports and dashboards to communicate campaign outcomes to stakeholders effectively
 
 
 </li>
 </ul>
 
 Administrative Tasks
 
 
 
 <ul>
 <li>
 Handle administrative tasks including scheduling meetings, managing calendars, and coordinating events related to campaigns and operations
 
 
 </li>
 </ul>
 
 To succeed in this role &ndash; you should have the following
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Meticulous attention to detail and ability to thrive in a fast-paced environment
 </li>
 <li>
 Demonstrated sense of ownership and a relentless pursuit of targets while prioritizing customer experience
 </li>
 <li>
 Willingness to learn new skills basis the requirement of the team
 </li>
 </ul>
</div>

Executive - Campaign and Operations (Contract Role)

Join Flipkart and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Flipkart

About Company

Customer Communication Strategist

Software Engineer

Sr. Sales Executive

Executive - Campaign and Operations (Contract Role)