Qureos Mentor

Flix SE

<p></p><div><div><div><div><div><b>City:</b> Delhi<br>
<b>Department:</b> Customer Service</div>
<div><b>Recruiter:</b> Tavleen Bindra</div></div><p></p><div><div><b><br>
</b></div></div></div><p></p><div><div><div><p>At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.</p>
<p>
We&rsquo;re looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in India. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations&mdash;ultimately enhancing the end-customer experience through efficient backend coordination. This role will play a key part in scaling our Traffic Control operations across India (both North &amp; South). This role is a mix of Customer support, Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch.</p>
<p>
This role will be based in Delhi (RK Ashram lounge) and you should be willing to work in 24/7 rotational shifts &amp; during weekends.</p>
<p><b>
About the Role</b></p>
<ul>
<li>Communicate with drivers and hosts via calls and messages for smooth operations.</li>
<li>Track and manage operational issues through Salesforce tickets.</li>
<li>Handle crisis situations swiftly to minimize impact.</li>
<li>Coordinate with Operations, Customer Support, and Global teams for issue resolution.</li>
<li>Collaborate via MS Teams and chat for seamless communication.</li>
<li>Maintain discipline, flexibility, and teamwork in a fast-paced environment.</li>
</ul>
<p><b>About You</b></p>
<ul>
<li>Graduate in any discipline (mandatory) with 2&ndash;3 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background.</li>
<li>Fluency in English (spoken and written) &amp; Hindi is a must and knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam will be preferred.</li>
<li>Proficient in handling email and phone-based support, with experience in ticketing tools like Salesforce is preferred.</li>
<li>Basic knowledge of Excel or spreadsheet management for data tracking and reporting.</li>
<li>Excellent communication and coordination skills to manage driver interactions and team collaboration effectively.</li>
<li>Multitasker ,proactive ,calm and confident under pressure during live incidents, demonstrating strong attention to detail and ownership.</li>
</ul><ul><li>Willingness to willing to work in 24/7 rotational shifts &amp; during weekends.</li>
</ul>
<p>NOTE :- We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!</p>
<p><b>
What We Offer</b></p>
<ul>
<li>Opportunity to work in a rapidly scaling start-up .</li>
<li>Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.</li>
<li>Hone your stakeholder management skills by interacting with international stakeholders.</li>
</ul>
<p><b>Why Join Flix</b><br>
<br>
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.<br>
<br>
If you&rsquo;re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!</p></div></div></div></div></div><p></p>

Customer Support Executive (Contractual) - Delhi

<p></p><div><div><div><div><div><b>City:</b> Bangalore<br>
<b>Department:</b> Operations</div>
<div><b>Recruiter:</b> Tavleen Bindra</div></div><p></p><div><div><b><br>
</b></div></div></div><div></div><div><div><div><p>At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.</p>
<p>
We&rsquo;re looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in India. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations&mdash;ultimately enhancing the end-customer experience through efficient backend coordination. This role will play a key part in scaling our Traffic Control operations across India (both North &amp; South). This role is a mix of Customer support, Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch.</p>
<p>
This role will be based in Bangalore (Madiwala lounge) and you should be willing to work in 24/7 rotational shifts &amp; during weekends.</p>
<p><b>
About the Role</b></p>
<ul>
<li>Communicate with drivers and hosts via calls and messages for smooth operations.</li>
<li>Track and manage operational issues through Salesforce tickets.</li>
<li>Handle crisis situations swiftly to minimize impact.</li>
<li>Coordinate with Operations, Customer Support, and Global teams for issue resolution.</li>
<li>Collaborate via MS Teams and chat for seamless communication.</li>
<li>Maintain discipline, flexibility, and teamwork in a fast-paced environment.</li>
</ul>
<p><b>About You</b></p>
<ul>
<li>Graduate in any discipline (mandatory) with 2&ndash;3 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background.</li>
<li>Fluency in English (spoken and written) &amp; Hindi is a must and knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam will be preferred.</li>
<li>Proficient in handling email and phone-based support, with experience in ticketing tools like Salesforce is preferred.</li>
<li>Basic knowledge of Excel or spreadsheet management for data tracking and reporting.</li>
<li>Excellent communication and coordination skills to manage driver interactions and team collaboration effectively.</li>
<li>Multitasker ,proactive ,calm and confident under pressure during live incidents, demonstrating strong attention to detail and ownership.</li>
</ul><ul><li>Willingness to willing to work in 24/7 rotational shifts &amp; during weekends.</li>
</ul>
<p>NOTE :- We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!</p>
<p><b>
What We Offer</b></p>
<ul>
<li>Opportunity to work in a rapidly scaling start-up .</li>
<li>Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.</li>
<li>Hone your stakeholder management skills by interacting with international stakeholders.</li>
</ul>
<p><b>Why Join Flix</b><br>
<br>
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.<br>
<br>
If you&rsquo;re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!</p></div></div></div></div></div>

Customer Support Executive (Contractual) - Bangalore

Analyst - Customer Support & Crisis Management (Contractual) - Delhi

Join Flix SE and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Flix SE

ABOUT_COMPANY

Customer Support Executive (Contractual) - Delhi

Customer Support Executive (Contractual) - Bangalore

Analyst - Customer Support & Crisis Management (Contractual) - Delhi