Qureos Mentor

Florida Cancer Specialists & Research Institute

<div>Date Posted:
2026-07-10
Country:
United States of America
Location:
Daytona Cancer Center
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
<h1 class="jobSectionHeader">RESPONSIBILITIES
</h1><ul><li>The IT Technical Support Engineer position is one that provides rotational support for our clinics with &ldquo;Hands On&rdquo; technical support and training.
</li><li>This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.
</li><li>Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.
</li><li>This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.
</li><li>This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction)
</li></ul><h1 class="jobSectionHeader">QUALIFICATIONS
</h1><ul><li>Education : Bachelor&rsquo;s degree in computer science preferred
</li><li>Previous Experience : 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.
</li><li>Certifications/Licenses : ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).
</li><li>Valid state Driver&rsquo;s License for travel to satellite offices and offsite meetings.
</li><li>Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
</li></ul><h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

IT Technical Support Engineer

<div>Date Posted:
2026-07-10
Country:
United States of America
Location:
Sebring Office
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
PRIMARY TASKS AND RESPONSIBILITIES:
<ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul>EDUCATION/CERTIFICATIONS &amp; LICENSES:
<ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul>EXPERIENCE:
<ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
<ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul>KNOWLEDGE AND SKILLS PREFERRED:
<ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul>VALUES:
<ul><li>Patient First &ndash; Keeping the patient at the center of everything we do.
</li><li>Accountability &ndash; Taking responsibility for our actions.
</li><li>Commitment &amp; Care &ndash; Upholding FCS vision through every action
</li><li>Team &ndash; Working together, one team, one mission.
</li></ul>Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Contact Center Representative - In Office

<div>Date Posted:
2026-06-11
Country:
United States of America
Location:
Davenport Office
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
<h1 class="jobSectionHeader">RESPONSIBILITIES
</h1><ul><li>The primary duties for the medical scribe are to accompany the physician into the exam room in order to document each patient's interaction with the doctor.
</li><li>Scribes will use the Electronic Health Record (EHR) system in real-time to document dictation from the physician.
</li><li>Scribes are clerical in nature and are not patient care providers.
</li></ul><h1 class="jobSectionHeader">QUALIFICATIONS
</h1><ul><li>A minimum of one year in the healthcare field required. -
</li><li>Experience in a direct patient care environment highly preferred. -
</li><li>Strong knowledge of medical terminology required. -
</li><li>High school diploma, GED or equivalent education is required. -
</li><li>Valid Florida driver's license required for travel between clinics.
</li></ul><h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Scribe

<div>Date Posted:
2026-06-22
Country:
United States of America
Location:
Florida - Remote
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
<div><h1 class="jobSectionHeader">SUMMARY:
</h1></div><div>A Triage Nurse i s a professional registered nurse with oncology-specific clinical knowledge that offer s individualized care and clinical guidance to patients, families, and caregivers to assist with ongoing healthcare needs . 
</div><div><div><h1 class="jobSectionHeader">PRIMARY TASKS AND RESPONSIBILITIES:
</h1></div><div><ul><li>Under general supervision, following established policies, procedures, and professional guidelines, provides care to patients by triaging oncology patient calls regarding treatment, surgery, and appointment information.
</li><li>Monitor and provide patient symptom management.
</li><li>Manage high risk , complex patient care with the goal of minimizing emergency department and inpatient readmission .
</li></ul></div></div><div><div><ul><li>Assess barriers to care to address patient, care giver, or family needs to achieve optimal patient outcome .
</li><li>Provide patient-centered individualized ongoing education, resources, and referrals to internal and external resources to patient and caregivers.
</li><li>A ssist the physician and PA-C/ARNP with specific patient/family interaction needed to resolve clinical issues .
</li><li>C omplete requested clinical documentation as needed.
</li><li>Establish and maintain professional role boundaries with patients, caregivers, and the multidisciplinary care team in collaboration with manager as defined by job description
</li></ul></div></div><div><div><ul><li>Facilitate communication among members of the multidisciplinary cancer care team to prevent fragmented or delayed care that could adversely affect patient outcomes.
</li><li>Reviews, evaluates, and reports diagnostic tests to assess patient's condition .
</li></ul></div><div><ul><li>Provides patient education and clinical direction by answering questions following chemotherapy, radiation, and i nfusion treatments and post-surgery
</li><li>Work as an integral team player and is expected to adhere to and abide by the rules and regulations set forth by the Florida State Board of Nursing. 
</li></ul></div></div><div><div><h1 class="jobSectionHeader">EDUCATION/CERTIFICATIONS &amp; LICENSES:
</h1></div><div><ul><li>Registered Nurse multistate or Florida single state licensure required
</li><li>Minimum of Associate Degree in Nursing , Bachelor&rsquo;s Degree preferred.
</li><li>Certification as an Oncology Certified Nurse ( OCN&reg;) preferred
</li></ul></div></div><div><div><h1 class="jobSectionHeader">EXPERIENCE:
</h1></div><div><ul><li>T hree ( 3 ) years or more of experience as an RN
</li><li>T wo (2) years or more of oncology experience required
</li></ul><div><h1 class="jobSectionHeader">CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
</h1></div><div><div><ul><li>Strong organizational skills
</li><li>Ability to prioritize and reprioritize quickly
</li><li>Ability to develop collaborative relationships both internally and externally
</li><li>Strong written communication skills
</li><li>Strong telephonic assessment and communication skills
</li></ul></div></div><div><div><ul><li>Ability to work autonomously and with a virtual team in a remote work environment
</li><li>Strong oncology side effect/ triage management
</li><li>Proficient in Microsoft Word, Excel, Outlook
</li><li>Possess high level critical-thinking skills
</li></ul></div></div><div><div><h1 class="jobSectionHeader">VALUES:
</h1></div><div><ul><li>P atient First &ndash; Keeping the patient at the center of everything we do
</li><li>A ccountability &ndash; T aking responsibility for our actions
</li><li>C ommitment &amp; Care &ndash; Upholding FCS vision through every action
</li></ul></div></div><div><div><ul><li>T eam &ndash; Working together, one team, one mission 
</li></ul></div><div><h1 class="jobSectionHeader">Expectations for all Employees
</h1></div><div>Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department .
</div></div></div></div><h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Remote Triage Nurse

<div>Date Posted:
2026-06-09
Country:
United States of America
Location:
Florida - Remote
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
PRIMARY TASKS AND RESPONSIBILITIES:
<ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul>EDUCATION/CERTIFICATIONS &amp; LICENSES:
<ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul>EXPERIENCE:
<ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
<ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul>KNOWLEDGE AND SKILLS PREFERRED:
<ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul>VALUES:
<ul><li>Patient First &ndash; Keeping the patient at the center of everything we do.
</li><li>Accountability &ndash; Taking responsibility for our actions.
</li><li>Commitment &amp; Care &ndash; Upholding FCS vision through every action
</li><li>Team &ndash; Working together, one team, one mission.
</li></ul>Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Contact Center Representative

<div>Date Posted:
2026-06-16
Country:
United States of America
Location:
Gladiolus Office
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
Assists physician in the care and teaching of patients. 
PRIMARY TASKS AND RESPONSIBILITIES:
o Assess the physical and psychosocial status of patients by means of interview, health history, physical examination, and diagnostic studies.
o Write prescriptions for: medication, blood products based upon laboratory results, routine diagnostic and follow-up studies, therapeutic measures, and care post-discharge in accordance with written practice protocols.
o Based on findings, determine eligibility of patients for entry into clinical trials.
o Interpret and evaluates findings of studies / tests.
o Relay appropriate information regarding patient care to the collaborating physician.
o Administer therapeutic measures / obtains specimens as prescribed.
o Dictate follow-up letters to referring physicians with summaries of treatment, response and plan.
o Dictate or writes patient history, admissions, progress notes, and discharge notes in a timely manner.
o Assist in the management of family dynamics and coping mechanisms during acute and chronic phases of patients&rsquo; care.
o Conduct or participate in daily multi-disciplinary rounds for assigned patients to ensure patients are receiving appropriate and quality care.
o Provide on-call coverage and performs hospital rounds as needed.
o Triage patients to determine urgency of physician evaluation.
o Document and reports care in an accurate, timely manner using appropriate forms and records.
o Demonstrate a willingness to learn and to remain flexible in the changing health care environment.
o Assist staff in times of crisis or emergency.
o Meet with the public outside the institution and efficiently market and promote cancer treatment.
o Determine work priorities, assign work and insure proper completion of work assignments.
o Comply with all federal and state laws and regulations pertaining to patient privacy, patient&rsquo;s rights, personnel law, safety, labor, and employment law. Adheres to FCS and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
o Other duties as requested.
o Keep work area and records in a neat and orderly manner.
o Maintain all company equipment in a safe and working manner.
o Maintain and ensure the confidentiality of all patient and employee information at all times as required by the HIPAA regulations.
o Assist in training new employees to related job duties.
o Will be expected to work at any FCS location to help meet FCS business needs as directed by collaborating physician.
o Will be expected to work overtime when given sufficient notice of required overtime. 
EDUCATION/CERTIFICATIONS &amp; LICENSES:
o Graduate from an accredited Nurse Practitioner program, master&rsquo;s degree in nursing or post-masters nurse practitioner certificate program
o 0 - 3 Years Licensed as Nurse Practitioner or Physician Assistant
o Current license/registration to practice in the state of Florida, prescriptive privileges or eligible to apply
o Certification from American Academy of Nurse Practitioners (AANP), American Nurses Credentialing Center (ANCC), or the Oncology Nurses Certification Corporation (ONCC).
o BLS certified 
EXPERIENCE:
o Leadership skills necessary to direct others toward objectives that contribute to the successful treatment of patients. Analytical skills necessary to evaluate patients&rsquo; status, health care procedure / techniques and to monitor quality of patient care. Fiscal skills to monitor and control costs and revenue. Ability to exercise sound judgment and discretion while performing duties is essential. 
CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Essential competencies and KSAs targeted to successfully performing in role:
o Analysis &amp; Critical Thinking
o Strong interpersonal skills to include effective verbal and written communication
o Solid time management with the ability to prioritize multiple tasks
o Ability to collaborate across various levels of management, departments and teams
o Comfortable negotiating problems and exploring solutions with physician population 
VALUES:
o Patient First &ndash; Keeping the patient at the center of everything we do
o Accountability &ndash; Taking responsibility for our actions
o Commitment &amp; Care &ndash; Upholding FCS vision through every action
o Team &ndash; Working together, one team, one mission 
Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination, or other potential improprieties to the attention of their management or the human resources department.
#FCS-APP
#LI-HG1 
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

APRN/ PA Clinic (Fort Myers)

<div>Date Posted:
2026-06-04
Country:
United States of America
Location:
Palatka Office
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
<h1 class="jobSectionHeader">Job Description Summary:
</h1>Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance.
<h1 class="jobSectionHeader">Job Qualifications and Requirements
</h1><h1 class="jobSectionHeader">Education :
</h1><ul><li>High School or GED
</li><li>BLS required upon hire or must be obtained within 30 days of employment (FCS will provide BLS course within first 30 days).
</li></ul><h1 class="jobSectionHeader">Previous Experience (including minimum years of experience) :
</h1><ul><li>One year experience as a medical assistant in clinic or physician&rsquo;s office with ability to perform venipuncture preferred.
</li></ul><h1 class="jobSectionHeader">Core Capabilities :
</h1><ul><li>Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
</li><li>Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
</li><li>Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
</li><li>Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
</li><li><h2 class="jobSectionHeader">Self-Management:
</h2><ul><li>Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision.
</li><li>Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
</li></ul></li><li><h2 class="jobSectionHeader">Computer Skills:
</h2><ul><li>Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
</li><li>EMR
</li></ul></li></ul>Standard Core Workdays/Hours : Monday - Thursday 730am - 530pm
Address : 600 Zeagler Dr, Palatka, FL 32177-3811
#LI-AH1
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Medical Assistant

Join Florida Cancer Specialists & Research Institute and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.