Urwah Admin

FlyAkeed

<div>
 
 About FlyAkeed:
 
 
 
 FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
 
 
 
 Highlights:
 
 
 
 Current funding stage: Series A
 
 
 FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
 
 
 We're looking for
 
 Customer Success Manager
 
 , will proactively engage with clients to understand their unique travel needs and guide them in leveraging our platform effectively. Your commitment to understanding the complexities of client requirements combined with your ability to deliver tailored solutions will ensure their success with FlyAkeed.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives
 </li>
 <li>
 Monitor customer health metrics and adopt strategies to improve customer satisfaction and retention
 </li>
 <li>
 Deliver exceptional onboarding and training experiences, ensuring clients are well-equipped to use the FlyAkeed platform
 </li>
 <li>
 Analyze feedback from clients and share insights with internal teams to drive continuous improvement of services
 </li>
 <li>
 Identify and cultivate opportunities for upselling additional products and features based on client needs
 </li>
 <li>
 Facilitate regular check-ins and business reviews with clients to assess their progress and align on goals
 </li>
 <li>
 Collaborate with cross-functional teams to ensure a smooth customer experience and resolution of any issues
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 3-5 years of experience in customer success, account management, or a related field, preferably in the tech or travel industry
 </li>
 <li>
 Strong verbal and written communication skills with the ability to engage clients effectively
 </li>
 <li>
 Proven track record of managing multiple customer accounts and achieving customer satisfaction
 </li>
 <li>
 Familiarity with CRM software and customer support tools
 </li>
 <li>
 Analytical skills to assess customer data and improve service delivery
 </li>
 <li>
 Excellent organizational skills and the ability to manage time effectively
 </li>
 <li>
 A customer-centric approach with a passion for fostering long-term relationships
 </li>
 </ul>
</div>

Customer Success Manager

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:
Current funding stage: Series A
FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners. 
We're looking for Customer Success Manager, will proactively engage with clients to understand their unique travel needs and guide them in leveraging our platform effectively. Your commitment to understanding the complexities of client requirements combined with your ability to deliver tailored solutions will ensure their success with FlyAkeed.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Act as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives.</li>
<li>Monitor customer health metrics and adopt strategies to improve customer satisfaction and retention.</li>
<li>Deliver exceptional onboarding and training experiences, ensuring clients are well-equipped to use the FlyAkeed platform.</li>
<li>Analyze feedback from clients and share insights with internal teams to drive continuous improvement of services.</li>
<li>Identify and cultivate opportunities for upselling additional products and features based on client needs.</li>
<li>Facilitate regular check-ins and business reviews with clients to assess their progress and align on goals.</li>
<li>Collaborate with cross-functional teams to ensure a smooth customer experience and resolution of any issues.</li>
</ul>
Requirements<ul>
<li>Bachelor's degree in Business, Marketing, or a related field.</li>
<li>3-5 years of experience in customer success, account management, or a related field, preferably in the tech or travel industry.</li>
<li>Strong verbal and written communication skills with the ability to engage clients effectively.</li>
<li>Proven track record of managing multiple customer accounts and achieving customer satisfaction.</li>
<li>Familiarity with CRM software and customer support tools.</li>
<li>Analytical skills to assess customer data and improve service delivery.</li>
<li>Excellent organizational skills and the ability to manage time effectively.</li>
<li>A customer-centric approach with a passion for fostering long-term relationships.</li></ul></div>

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:
Current funding stage: Series B
FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
As a GRC (Governance, Risk, and Compliance) Manager, you will be responsible for overseeing and enhancing FlyAkeed's governance framework, managing risk assessment processes, and ensuring compliance with regulatory requirements. This role demands a strategic thinker with a keen understanding of risk management, compliance structures, and governance frameworks within the travel technology industry.
Key Responsibilities:
Governance Framework Development:
<ul><li>Design, implement, and maintain a robust governance framework that aligns with organizational objectives and regulatory requirements.</li>
<li>Coordinate with senior management to align governance initiatives with business objectives.</li>
<li>Ensure adherence to corporate governance standards and best practices.</li>
</ul>Risk Management:<ul>
<li>Identify, assess, and prioritize risks across the organization.</li>
<li>Develop and implement risk mitigation strategies.</li>
<li>Monitor and report on risk exposures and mitigation effectiveness.</li>
<li>Conduct regular risk assessments and audits.</li>
</ul>Compliance Management:<ul>
<li>Ensure compliance with regulatory requirements, industry standards, and internal policies.</li>
<li>Develop and maintain a compliance program, including training and awareness initiatives.</li>
<li>Conduct compliance audits and investigations.</li>
<li>Prepare and submit compliance reports to regulatory authorities.</li>
</ul>Stakeholder Engagement:
<ul><li>Collaborate with senior leadership and cross-functional teams to communicate governance, risk, and compliance initiatives and foster a culture of compliance throughout the organization.</li></ul>
Internal Controls:
<ul><li>Design and implement internal control frameworks.</li>
<li>Monitor the effectiveness of internal controls and recommend improvements.</li>
<li>Conduct regular reviews and audits of internal controls.</li>
</ul>Reporting and Communication:<ul>
<li>Prepare and present reports on governance, risk, and compliance activities to senior management and the board.
</li><li>Foster a culture of compliance and risk awareness across the organization.</li>
<li>Communicate with regulatory bodies and external auditors as required.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Finance, Business Administration, Law, or a related field.</li>
<li>Minimum of 4-6 years of experience in governance, risk management, or compliance roles.</li>
<li>Big 4 Experience (EY &ndash; PWC &ndash; KPMG - Deloitte).</li>
<li>Strong knowledge of regulatory requirements and industry standards.</li>
<li>Excellent analytical, communication, and interpersonal skills.</li>
<li>Ability to work independently and manage multiple priorities.</li></ul></div>

GRC Manager

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:
Current funding stage: Series A
FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
Financial planning and controlling will be working on the planning, budgeting, forecasting, and management reporting cycle, ensure financial performance is tracked against plan, support cost control and business decision-making through accurate analysis, and maintain strong financial governance across reporting and performance management. 
Key Responsibilities:
1) Planning, Budgeting, Forecasting
Lead monthly forecast cycles (reforecast, latest estimate) including assumptions gathering and validation.
Prepare annual budget packs, templates, and guidelines, coordinate submissions, and consolidate outputs.
Build driver-based planning models for revenue, COGS, OPEX, and CAPEX.
Maintain planning calendars, enforce deadlines, and ensure stakeholder alignment.
2) Performance Reporting (Controlling)
Produce weekly and monthly performance dashboards (actual vs budget vs forecast).
Deliver variance analysis with clear root causes, business narrative, and actions.
Track KPIs and unit economics (as relevant), monitor trends, and flag risks early.
Support executive/board reporting with clean and defensible numbers.
3) Cost Control and Governance
Monitor cost centers, enforce budget controls, and support spend approvals and allocations.
Identify leakage, inefficiencies, and cost optimization opportunities.
Ensure proper expense classification, accruals discipline, and period cut-off integrity.
Maintain policies for budget ownership, cost allocation, and internal reporting standards.
4) Accounting Support (Link between books and performance)
Own month-end controlling activities: accruals, prepayments, provisions, allocations, and management adjustments.
Reconcile key P&amp;L lines and selected balance sheet accounts impacting reporting accuracy.
Coordinate with GL/AP/AR/treasury to ensure management reporting ties to accounting records.
Support auditors and internal control reviews for areas impacting planning and reporting.
5) Business Partnering
Partner with department heads to explain performance, challenge assumptions, and drive corrective actions.
Support pricing, margin, vendor, and contract profitability analysis (as applicable).
Prepare ad-hoc analysis for strategic initiatives, scenario planning, and sensitivity analysis.
6) Systems, Automation, and Data Quality
Own FP&amp;C reporting files/models and continuously improve structure, controls, and automation.
Ensure data integrity between ERP, BI, and planning models.
Maintain documentation for models, KPIs, assumptions, and change logs.
Improve reporting cycle time and reduce manual work through templates and standardization.
Requirements<ul>
<li>
Bachelor's degree in Finance, Accounting, or a related field.
</li><li>Relevant Financial Modelling and Valuation certificate (FM&amp;V).</li>
<li>3-5 years of Proven experience in revenue recognition, collections management, or a similar finance role.</li>
<li>Strong analytical skills with the ability to interpret complex financial data.</li>
<li>Proficiency in data analysis, financial software and systems.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Detail-oriented and highly organized.</li>
<li>Ability to work collaboratively with cross-functional teams.</li>
<li>Experience in the travel industry or related fields, including understanding of Travel and SaaS revenue recognition.</li>
<li>amiliarity with financial regulations and compliance standards.</li></ul></div>

Controlling FP&A Specialist

Join FlyAkeed and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FlyAkeed

ABOUT_COMPANY

Customer Success Manager

Customer Success Manager

GRC Manager

Controlling FP&A Specialist