Qureos Mentor

Fly Dubai

KEY RESPONSIBILITIES <ul> <li>Prepares all Requests for Proposal, Request for Quotation, Invitation to Bid, Tender and all related documents in coordination with the concerned business unit.</li> <li>Handles all incoming documentation concerning contract performance, ensuring all contract actions are being completed according to the policies and risk positions of flydubai and the Government of Dubai.</li> <li>Finalizes tender documents/bids summary and quotation and completes all the actions necessary for finalising a contract by soliciting, evaluating, negotiating, and following up with suppliers as per business unit requirements.</li> <li>Prepares and issues Purchase Orders/agreements for the suitable vendor based upon price, delivery and specification adherence criteria.</li> <li>Maintains ongoing relationships with -existing suppliers and sourcing new suppliers for future products and services.</li> <li>Coordinates with business units and technical evaluators to ensure structured, criteria-based assessment of shortlisted supplier proposals.</li> <li>Oversees the award finalization process, including contract execution and system entry, to ensure timely project mobilization and risk mitigation.</li> <li>Leads procurement system training and knowledge transfer initiatives, promoting compliance, consistency, and user adoption across business units.</li> <li>Drives process improvement initiatives by evaluating procurement workflows, identifying system inefficiencies, and coordinating with IT for resolution and enhancement.</li> <li>Manages end-to-end contract lifecycle processes for critical suppliers, ensuring proactive renewal, amendment, and compliance tracking to avoid service disruptions.</li> <li>Leads vendor due diligence reviews by assessing financial health, regulatory standing, and operational capability in line with flydubai s vendor management framework.</li> <li>Conducts advanced financial and commercial evaluations of supplier bids and provides strategic input into award recommendations presented to senior stakeholders.</li> </ul>

Specialist - Procurement

Leads the development and implementation of machine learning models, algorithms, and AI systems and explores innovative approaches to solving business problems using AI technologies.
Drives continuous process improvement and optimization. by staying informed about advancements in data engineering and AI, recommending new tools and technologies.
Builds, mentors, and leads a team of data and machine learning engineers, and AI specialists by providing guidance, support, and professional development opportunities to team members.
Develops and executes the organization s data science and AI vision, ensuring alignment with business objectives and measurable outcomes.
Identifies, designs, and implements AI and machine learning solutions that enhance products, services, and operational efficiency.
Establishes frameworks for responsible, explainable, and bias-free AI use in compliance with regulations and ethical standards.
Partners with product owners, business leaders, and data engineering teams to ensure AI initiatives are integrated, scalable, and business-driven.
Monitors advances in AI research, tools, and technologies, proactively applying them to maintain competitive advantage.
Defines KPIs and track ROI for AI initiatives to ensure value delivery and continuous improvement.
Acts as a data translator, bridging technical and business domains to convert complex challenges into actionable AI-driven outcomes.

Senior Manager - Data Science & AI

KEY RESPONSIBILITIES <ul> <li>Maintains the strategic product vision, ensuring alignment with business and technology objectives.</li> <li>Leads and mentors team members on backlog management, stakeholder engagement, and delivery excellence.</li> <li>Translates complex business requirements into clear technical deliverables, user stories, and acceptance criteria.</li> <li>Manages cross-functional dependencies, risks, and priorities across multiple product lines or initiatives.</li> <li>Collaborates with architects, engineering leads, and relevant stakeholders to ensure technical feasibility and scalability.</li> <li>Oversees the development and maintenance of product roadmaps for multiple streams or portfolios.</li> <li>Champions best practices in Agile/Scrum methodologies across product delivery teams.</li> <li>Drives innovation by identifying emerging technologies, market trends, and customer insights.</li> <li>Acts as the escalation point for critical delivery issues and cross-team challenges.</li> <li>Ensures product releases meet high standards of quality, security, and performance.</li> <li>Utilises KPIs, analytics, and customer feedback to guide strategic decision-making and continuous improvement.</li> <li>Supports budgeting, forecasting, and resource planning for assigned product portfolios.</li> <li>Leads change management efforts to ensure smooth adoption of new solutions and processes.</li> <li>Define and own the strategic product vision, ensuring alignment with business and technology objectives.</li> </ul> QUALIFICATIONS <ul> <li>Bachelor's Degree (3+ years)</li> <li>Bachelor s Degree or Honours in Computer Science, Information Systems, or related field</li> <li>Fluent in English</li> <li>6+ years of experience in product ownership, product management, or a related technical leadership role_x000D_ Proven experience managing large-scale, enterprise-level technology products or platforms_x000D_ Expertise in Agile/Scrum methodologies, backlog prioritization, and roadmap management</li> <li>Airline Industry knowledge and awareness of emerging technologies</li> </ul> COMPETENCIES <ul> </ul> ISR REQUIREMENTS Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Senior Product Owner - Oracle ERP Procurement

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on product knowledge. KEY RESPONSIBILITIES <ul> <li>Provides customers with timely and accurate responses for queries related to flight baggage allowance, schedules, rebooking procedures, destinations and flydubai s overall product etc. .</li> <li>Understands, interprets and resolves issues quickly and decisively and escalates to supervisor when necessary.</li> <li>Maintains accurate records of interactions and engagements in the appropriate systems.</li> <li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. .</li> <li>Listens to flydubai s customers and provide timely feedback on customer trends, issues and needs.</li> <li>Maintains customer confidentiality and builds a professional rapport with customers by carefully listening and responding to customer needs. .</li> <li>Responds to a high volume of telephone inquiries of customers following standard scripts and procedure. .</li> <li>Follows documented disruption processes &amp; operating procedures documenting the timeline of events and decisions taken and ensuring all relevant systems are updated.</li> </ul> QUALIFICATIONS <ul> <li>High School Diploma</li> <li>Fluent in English</li> <li>Years with qualifications: 1 - 3 years</li> </ul> COMPETENCIES <ul> <li>Customer Focus</li> <li>Teamwork</li> <li>Effective Communication</li> <li>Personal Accountability &amp; Commitment to achieve</li> <li>Resilience &amp; Flexibility (Can do attitude)</li> </ul> ISR REQUIREMENTS Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Agent - Contact Center

Join Fly Dubai and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fly Dubai

ABOUT_COMPANY

Specialist - Procurement

Senior Manager - Data Science & AI

Senior Product Owner - Oracle ERP Procurement

Agent - Contact Center