Urwah Admin

flydubai

<div>MAIN OBJECTIVE OF ROLE: To ensure regulatory compliance, governance, oversight, and coordination of the Multi-Crew Pilot License (MPL) program in accordance with GCAA regulations, approved training manuals, operator requirements, and applicable international aviation standards, while supporting the development, implementation, monitoring, and continuous improvement of MPL training compliance and regulatory activities. KEY RESPONSIBILITIES:
<ul><li>Ensures MPL program compliance with GCAA CAR-FCL, CAR-OPS, and IOSA requirements and approved training frameworks.</li><li>
Monitors regulatory updates and assess operational impact on MPL training, manuals, procedures, and approvals.</li><li>
Maintains regulatory compliance tracking for MPL program activities, records, approvals, deviations, and corrective actions.</li><li>
Coordinates preparation and submission of regulatory documentation, approvals, exemptions, and revisions related to MPL operations and training.</li><li>
Supports regulatory audits, inspections, and authority reviews related to MPL activities by coordinating evidence, responses, and required follow-up actions.</li><li>
Maintains MPL training manuals, policies, procedures, syllabi, and associated controlled documentation.</li><li>
Ensures training records, instructor qualifications, assessments, and competency documentation remain compliant and audit ready.</li><li>
Monitors validity and alignment of simulator approvals, training devices, courseware, and training standards.</li><li>
Supports implementation and governance of competency-based training and assessment methodologies.</li><li>
Acts as focal point between Flight Operations Training, Safety, Compliance Monitoring, Quality Assurance, and regulatory authorities on MPL-related matters.</li><li>
Coordinates with internal departments and external training providers to ensure compliance alignment and timely resolution of findings.</li><li>
Supports management reviews, governance meetings, and compliance reporting related to MPL program performance.</li><li>
Tracks audit findings, observations, corrective action plans, and closure status for MPL-related compliance activities.</li><li>
Supports safety investigations, occurrence reviews, and risk assessments impacting MPL training operations.</li><li>
Prepares regulatory reports, compliance dashboards, KPI tracking, and management summaries to support visibility of approvals, instructor currency, trainee progression, authority correspondence, trends, and potential compliance risks.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 1 year experience in corporate.</li><li>
Years with qualifications: 3 - 5 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - MPL Policies & Regulations

<div>MAIN OBJECTIVE OF ROLE: To transform modeled customer data into clear, actionable insights that enhance customer experience, informed business decisions, and support personalization initiatives. KEY RESPONSIBILITIES:
<ul><li>Analyses customer behavior, lifecycle trends, digital interactions, and transaction patterns to generate actionable insights that support customer engagement and business performance.</li><li>
Builds and maintains dashboards, scorecards, and reports to track customer KPIs (e.g., engagement, retention, NPS, and loyalty metrics).</li><li>
Develops and refines customer segments and personas using behavioral, demographic, and value‑based attributes.</li><li>
Provides insights from customer KPI driven insights to enhance segmentation, offers, and channel effectiveness.</li><li>
Supports the design, execution, and analysis of experiments across marketing and digital channels from customer Lense.</li><li>
Provides recommendations to communicate with customers at different stages of customer journey for better customer experience.</li><li>
Translates analytical findings into clear and compelling insights to support stakeholder understanding and decision-making.</li><li>
Conducts deep-dive analyses to identify opportunities, pain points, and business drivers.</li><li>
Provides analytical support for targeted campaigns and personalized customer experiences.</li><li>
Builds frameworks to measure the impact of customer journeys on retention and customer value.</li><li>
Applies statistical rigor and ensures clear interpretation of analytical outputs to support accurate and reliable insights.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
A minimum of 3 years of experience in analytics or business intelligence, ideally in customer‑focused industries (retail, e‑commerce, travel, telecom, loyalty).</li><li>
Strong proficiency in SQL and Excel. Experience with data visualization tools (Tableau, Looker, etc.). Understanding of CX analytics, customer datasets, and digital behavior metrics.</li><li>
Years with qualifications: 5 - 7 years, Years without qualifications (if applicable): 7 - 9 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Officer - Customer Insights & Personalisation

<div>MAIN OBJECTIVE OF ROLE: To maximize fleet value by optimizing Cost per Available Seat Kilometer (CASK), aircraft utilization, operational introduction and lifecycle performance across all operated fleets (737, 787), by managing key fleet cost drivers such as modification programs, BFE agreements, maintenance contracts, and utilization efficiency through structured SLA and KPI analysis, and ensures effective governance of contractual performance guarantees and deliverables across operational agreements, while leading operational project execution with strong cost control, disciplined oversight, operational performance and delivery within agreed timelines. KEY RESPONSIBILITIES:
<ul><li>Establishes processes for analyzing CASK at an aircraft level across all fleets, establishing a baseline cost per fleet.</li><li>
Evaluates changes to baseline costs resulting from modification programmes, system changes, network planning data and new contracts.</li><li>
Ensures that existing contracts for OEM, BFE &amp; Maintenance Services are performing in accordance with expectations, SLAs and performance guarantees.</li><li>
Establishes structured framework for contract management over the lifecycle in order to ensure compliance against scope, ensure that objectives are clearly understood and enforce contract adherence</li><li>
Identifies risks on the CASK, resulting from operational influences, engagement with stakeholders to ensure mitigation.</li><li>
Evaluates OEM &amp; 3rd Party changes and proposed changes to fleet and evaluate cost impact against financial expectation, ensuring that agreed business cases yield positive results.</li><li>
Provides strategic oversight for statistical analysis, data visualization, reports to stakeholders, make recommendations supported by data trends</li><li>
Oversees end-to-end ownership of operational fleet strategy across all fleet typesensuring alignment with network, operations, and commercial requirements</li><li>
Establishes definition and continuous optimization of fleet configuration strategies across all sub-fleets to support efficiency and standardization</li><li>
Ensures full lifecycle cost management including acquisition, operations, modification, and retirement cost driversin liaison with relevant stakeholders.</li><li>
Oversees management of fleet configuration complexity and retrofit and reduction of sub-fleet variation where commercially and operationally viable .</li><li>
Manages and oversight of CAPEX prioritization, benefits realization, and lifecycle value optimization across all major operational investments.</li><li>
Defines and translates fleet data into actionable decisions for strategy, investment, and operational optimization</li><li>
Consolidation of fleet governance forums, committees, and working groups into a single accountable structure</li><li>
Prioritizes and sequencing of fleet modification programs based on cost impact, operational disruption, and strategic value.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s Degree (3+ years)</li><li>
Bachelor&rsquo;s Degree in Aviation Management, Finance or Engineering with a Master&rsquo;s Degree preferable</li><li>
Fluent in English</li><li>
Extensive experience in airline operations, engineering, and fleet/technical programs, operational systems with exposure to both narrow-body and wide-body aircraft environments. Proven track record in delivering large-scale CAPEX and strategic transformation projects, including aircraft induction, retrofit programs, and IT/system implementations. Strong background in governance of multi-million-dollar portfolios, with focus on cost optimization, lifecycle value, and performance of key operational contracts. Demonstrated ability to lead cross-functional initiatives across COO, engineering, airport operations, and external partners to ensure disciplined, on-time project delivery and business impact.</li><li>
0</li><li>
Years with qualifications: 10 - 12 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Team work</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience and Flexibility (Can do attitude)</li><li>
Inspiring &amp; Developing Others</li><li>
Decision Making</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

VP - Fleet Performance & Optimization

<div>
 <strong>
  MAIN OBJECTIVE OF ROLE
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 </strong>
 To perform activities of procurement cycle while ensuring that procured products and services are cost-efficient, high in quality, procured in a timely manner and in line with the company&rsquo;s approved procurement and contract procedures.
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  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Prepares all RFPs (Requests for Proposals), RFQs (Request for Quotations), and issues &lsquo;Invitation to Bid/Tender&rsquo; letters and all related documents in coordination through appropriate sources including newspaper/commercial advertisement in cooperation with concerned business unit/department.
  </li>
  <li>
   Handles all incoming documentation concerning contract performance ensuring that all contract actions are being completed according to the regulation of flydubai and the Government.
  </li>
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   Conducts contract lifecycle performance management which involves vendor performance tracking/reviews and all necessary formalities related to contract amendments, renewals and extensions minimizing any impact on flydubai&rsquo;s operations.
  </li>
  <li>
   Negotiates with vendors on the submitted tenders to improve service offerings and/or reduce the associated fees or the project duration.
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   Coordinates with the relevant stakeholders to conduct a full evaluation of the shortlisted proposals.
  </li>
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   Ensures that all necessary award documentation (purchase orders, signed contracts etc.) are prepared to eliminate any risk of project delayed delivery.
  </li>
  <li>
   Maintains and grows flydubai&rsquo;s approved vendor list as well as enhances flydubai&rsquo;s Supplier Relationship Management (SRM) for both existing suppliers as well as potential suppliers.
  </li>
  <li>
   Provides input to and oversees the completion of prequalification process on all potential vendors ensuring that flydubai&rsquo;s approved vendor management policies are adhered to. This involves a detailed analysis of all provided documentation (licenses, company profiles, financial statements etc.).
  </li>
  <li>
   Analyses and prepares a full report highlighting key performance indicators and relevant metrics (spend statistics, savings etc.) on the portfolio handled.
  </li>
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   Conducts training sessions on the approved procurement systems and processes to end users.
  </li>
  <li>
   Maintains records &amp; relevant documentations related to all stages of the procurement cycle.
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  </li>
 </ul>
 <strong>
  Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree (3+ years)
  </li>
  <li>
   Fluent in English &amp; Arabic
  </li>
  <li>
   Procurement related ERP software
  </li>
  <li>
   Years with qualifications: 0-2 years
  </li>
  <li>
   Specialized training in: Procurement/Supply Chain Certification (CIPS or similar). CIPS Certification (preferred)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  COMPETENCIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Focus
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Effective Communication
  </li>
  <li>
   Personal Accountability &amp; Commitment to achieve
  </li>
  <li>
   Resilience &amp; Flexibility (Can do attitude)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Isr Requirements
  <br/>
  <br/>
 </strong>
 Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.
</div>


Officer - Procurement (National Development)

<div>MAIN OBJECTIVE OF ROLE:
<div>
To oversee the Procurement &amp; Technology portfolio, ensuring alignment with strategic priorities and compliance with governance standards, while monitoring initiative progress, validating business cases, and ensuring proper documentation and budget approvals.</div>
KEY RESPONSIBILITIES:
<ul><li>Provides strategic oversight and direction for the entire portfolio, ensuring alignment with departmental and flydubai&rsquo;s objectives.</li><li>
Leads the portfolio review process, ensuring timely and accurate reporting on key metrics such as budget, timelines, risks, and outcomes, while providing updates on portfolio status, performance, key milestones, potential roadblocks, and necessary corrective actions.</li><li>
Verifies and approves all relevant documents and ensure budget approvals are completed before submitting for the final sign-off.</li><li>
Acts as a liaison between the Chief and departments under their supervision, ensuring smooth communication and timely updates on critical updates.</li><li>
Collaborates with other departments to identify interdependencies, mitigate risks, and drive synergy across the flydubai portfolio.</li><li>
Validates all business cases and feasibility studies in coordination with department heads to ensure sound decision-making.</li><li>
Tracks and manages the overall budget within the portfolio, ensuring compliance with corporate financial governance and budgetary controls, while ensuring efficiency and alignment with organizational objectives.</li><li>
Supports decision-making by providing data-driven analysis and recommendations on key initiatives.</li><li>
Manages escalations from department heads and other key stakeholders to ensure swift resolution of issues.</li><li>
Coordinates governance activities between the portfolio and the corporate Project Management Office, ensuring alignment on processes and reporting.</li><li>
Leads cross-functional collaboration to ensure alignment on key initiatives across flydubai.</li><li>
Documents and administers corporate claims, ensuring proper record-keeping and communication with relevant departments.</li><li>
Coordinates and updates project statuses to the flydubai corporate office and explores new technologies and efficiency improvements, implementing projects within Technology and Supply chain</li><li>
Develops and implements measures and metrics tailored to support technology and supply chain improvement projects, analyzing Key Performance Indicators (KPIs) to identify key trends and makes recommendations for operational improvements.</li><li>
Liaises with external stakeholders during the investigation and implementation phases of business initiatives, while monitoring the progress and the efficiency improvement projects and provides updates to senior management.</li><li>
Identifies potential risks to the CTSC and develops strategies to mitigate these risks and ensures compliance with industry regulations and standards in all business improvement initiatives, ensuring all project initiatives align with flydubai's strategic objectives and corporate goals.</li></ul>
QUALIFICATIONS:
<ul><li>Master's Degree (2+ years)</li><li>
Aviation Business Management Specialization.</li><li>
Fluent in English</li><li>
Demonstrable experience in effectively managing projects, with a proven ability to plan, execute, and achieve desired outcomes within specified timelines. Experience in aviation within IT.</li><li>
7 - 9 years</li><li>
Project Management Professional (PMP) Certification</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Team work</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience and Flexibility (Can do attitude)</li></ul>
ISR Requirements:
<div>
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div></div>

Manager - Projects Management