Urwah Admin

flydubai

<div>MAIN OBJECTIVE OF ROLE: To desgin and deliver enterprise-grade solutions, hands-on experience with airline-specific systems, and the ability to manage business stakeholder expectations effectively ensuring seamless collaboration between technical teams and business units. KEY RESPONSIBILITIES:
<ul><li>Leads the architecture, design, development, and deployment of enterprise applications using the .NET framework and .NET Core.</li><li>
Provide technical mentorship and guidance to junior engineers, ensuring adherence to best practices and coding standards.</li><li>
Leverages expertise in the airline domain, including systems like Passenger Service Systems (PSS), reservation, ticketing, and loyalty management. Ensure technical solutions are compliant with IATA standards and tailored to airline-specific workflows.</li><li>
Collaborates with business stakeholders to understand requirements, define technical specifications, and ensure alignment with business goals.</li><li>
Designs and implements scalable, high-performance applications using C#, ASP.NET, .NET Core, and related technologies. Develop and optimize RESTful APIs, microservices, and serverless architectures.</li><li>
Identifies opportunities for leveraging advanced .NET features, tools, and frameworks to enhance airline systems.</li><li>
Manages technical projects, including planning, execution, and risk management, to ensure on-time delivery.</li><li>
Works collaboratively with cross-functional teams, including QA, DevOps, and product management.</li><li>
Troubleshoots and resolves complex technical issues, ensuring minimal disruption to operations.</li><li>
Communicates technical solutions effectively to non-technical stakeholders and manage expectations around project timelines and deliverables.</li><li>
Works on application modernization and cloud migration projects (e.g., Azure, AWS).</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Degree should be in Information Technology, Computer Science, or related field.</li><li>
Fluent in English</li><li>
7+ years of hands-on experience in .NET development, including ASP.NET, .NET Core, and C#. Strong understanding of object-oriented programming, design patterns, and SOLID principles. Hands-on experience with Azure or other cloud platforms for deployment and monitoring of .NET applications. Proven ability to engage with business stakeholders, gather and analyze requirements, and provide tailored technical solutions. Excellent communication skills to bridge the gap between technical teams and business units.</li><li>
Proficiency in modern front-end frameworks (e.g., Angular, React) is a plus. Extensive experience working with airline systems like PSS, reservation systems, fare filing, and inventory management. Proficiency in SQL/NoSQL databases (e.g., MS SQL Server, MongoDB). Experience with DevOps practices, including CI/CD pipelines, Git, and automated testing frameworks. Familiarity with containerization technologies like Docker and Kubernetes. Familiarity with airline-specific processes, loyalty programs, and integration with GDS systems.</li><li>
Years with qualifications: 7 - 9 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Team work</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience and Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Technical Engineer - IT (Full Stack)

<div>MAIN OBJECTIVE OF ROLE:
<div>
To develop and use best practice towards talent acquisition activities and support flydubai to achieve their required staffing levels.</div>
KEY RESPONSIBILITIES:
<ul><li>Advises department heads on staffing strategy, hiring and sourcing trends to meet organizational needs effectively.</li><li>
Provides extensive breadth of market knowledge and expertise of talent acquisition process and strategies.</li><li>
Works towards achieving recruitment targets and staying within budget and maintaining the highest standards of governance.</li><li>
Organizes and facilitates recruitment meetings with relevant stakeholders.</li><li>
Provides input and implements recruitment strategies to achieve required staffing levels in a multi-site organization.</li><li>
Supports in managing the recruiting process to meet the various staffing goals across all levels within multiple departments.</li><li>
Works with hiring managers and assessor teams to ensure job requirements and expectations are clearly understood and candidates are assessed against appropriate criteria.</li><li>
Tracks and reports key metrics designed to measure and predict staffing activity.</li><li>
Ensures the use of best practice and maintains consistency in the recruitment process.</li><li>
Coaches and supports to the team to achieve their KPI&rsquo;s, while mentoring and developing skills.</li><li>
Negotiates terms and conditions with candidates with company&rsquo;s best interest.</li><li>
Provides weekly updates on recruitment activity to track progress and developments.</li><li>
Identifies global talent pools to attract and source top candidates while strengthening the Employer brand and Employer Value Proposition to position the company as a preferred employer.</li><li>
Assists in developing an employee-oriented company culture that emphasizes quality, continuous improvement and high performance with the aim of becoming and remaining an &ldquo;Employer of Choice&rdquo;.</li><li>
Implements Employment Marketing Strategies to attract passive job seekers; Introduces new sourcing techniques to hiring managers and colleagues.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Degree in HR</li><li>
Fluent in English (other languages an advantage)</li><li>
A minimum of 6 years in-depth experience and a successful track record in talent acquisition: commercial experience (in-house or search firm) of retained search and selection, or contingency and multi-channel recruitment, with a successful track record in management level job filling within a complex recruitment model / environment</li><li>
Social recruiting experience (LinkedIn, Indeed). Knowledge of ATS (e.g. Taleo / Smart Recruiter/ ICIMS)</li><li>
Years with qualifications: 8 years</li><li>
CIPD or SHRM (preferred)</li><li>
BPS Level A &amp; B (preferred)</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Inspiring &amp; Developing Others</li><li>
Decision Making</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements:
<div>
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div></div>

Team Leader - Talent Acquisition

<div>MAIN OBJECTIVE OF ROLE: To design, develop and support robust and cost-effective Customer Relationship Management (CRM) and Customer Engagement solutions, encompassing technical design, configuration, deployment, cost estimations, and the development and approval of business cases. KEY RESPONSIBILITIES:
<ul><li>Leads the technical design and development for customizing CRM platforms such as Salesforce, Microsoft Dynamics and HubSpot, as well as tailoring branding and communications solutions such as Campaign Manager and notification engines.</li><li>
Translates functional and non-functional requirements from CRM, Customer Data, Customer Engagement and Experience systems to technical specifications and coordinates with solution architects to design robust, scalable, and high-quality solutions in accordance with IT standards.</li><li>
Formulates and executes strategies for integrating data between CRM systems and other business applications, ensuring the integrity and accuracy of the data.</li><li>
Ensures optimal usage of system licenses with clearly defined security controls including user access control.</li><li>
Oversees and mentors software engineering teams to ensure the application of appropriate architectural patterns, while also generating, reviewing, and approving technical designs in alignment with these patterns.</li><li>
Develops and maintains comprehensive technical documentation for design, deployment, configuration, customization, and integration of all customer experience related solutions.</li><li>
Leads the discovery phase for medium to large projects involving Customer Data, CRM, and Customer Engagement systems, aiming to formulate high-level designs, initiate proof-of-concepts, and execute prototypes to validate conceptual ideas.</li><li>
Advocates for the automation and lean principles in software development, conducts timely root cause analyses and incident 'lessons learned' sessions, contributing to the definition and refinement of software and data engineering playbooks for the benefit of relevant stakeholders.</li><li>
Investigates, debugs, and resolves complex issues, encompassing corner cases and rare conditions, while actively fostering driving built-in quality within software engineering teams in collaboration with end-to-end quality assurance.</li><li>
Develops and practices an accelerator framework with the aim to improve the quality of technology solutions and productivity of software engineers. .</li><li>
Provides coaching and mentoring to software development team members, emphasizing the adoption of best practices in software engineering, ensuring code quality, and implementing suitable algorithms as needed.</li><li>
Measures and monitors software engineering metrics that enable agility, scalability, data quality and reliability of technology solutions across the enterprise.</li><li>
Provides critical input into the technical debt remediation strategy and execution with support from.</li><li>
environment management, service management, infrastructure management and cyber security.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Information Technology, Computer Science, or related field 5+ years of experience in designing, implementing, and supporting CRM systems Process Airline Experience and working in multi culture environment is preferred</li><li>
Fluent in English</li><li>
Years with qualifications: 8 - 10 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Technical Engineer - IT (CRM & Customer Engagement)

<div>MAIN OBJECTIVE OF ROLE: To desgin and deliver enterprise-grade solutions, hands-on experience with airline-specific systems, and the ability to manage business stakeholder expectations effectively ensuring seamless collaboration between technical teams and business units. KEY RESPONSIBILITIES:
<ul><li>Leads the architecture, design, development, and deployment of enterprise applications using the .NET framework and .NET Core.</li><li>
Provide technical mentorship and guidance to junior engineers, ensuring adherence to best practices and coding standards.</li><li>
Leverages expertise in the airline domain, including systems like Passenger Service Systems (PSS), reservation, ancillary and auxiliary systems, ensuring technical solutions are compliant with IATA standards and tailored to airline-specific workflows.</li><li>
Collaborates with business stakeholders to understand requirements, define technical specifications, and ensure alignment with business goals.</li><li>
Designs and implements scalable, high-performance applications using C#, ASP.NET, .NET Core, and related technologies. Develop and optimize RESTful APIs, microservices, and serverless architectures.</li><li>
Identifies opportunities for leveraging advanced .NET features, tools, and frameworks to enhance airline systems.</li><li>
Manages technical projects, including planning, execution, and risk management, to ensure on-time delivery.</li><li>
Works collaboratively with cross-functional teams, including QA, DevOps, and product management.</li><li>
Troubleshoots and resolves complex technical issues, ensuring minimal disruption to operations.</li><li>
Communicates technical solutions effectively to non-technical stakeholders and manage expectations around project timelines and deliverables.</li><li>
Works on application modernization and cloud migration projects (e.g., Azure, AWS).</li><li>
Manages B2B and B2C portal development, including customer onboarding, self-service functionalities, and integration with third-party &amp; internal APIs.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Degree should be in Information Technology, Computer Science, or related field.</li><li>
Fluent in English</li><li>
7+ years of hands-on experience in .NET development, including ASP.NET, .NET Core, and C#. Strong understanding of object-oriented programming, design patterns, and SOLID principles. Hands-on experience with AWS or other cloud platforms for deployment and monitoring of .NET applications. Proven ability to engage with business stakeholders, gather and analyze requirements, and provide tailored technical solutions. Excellent communication skills to bridge the gap between technical teams and business units.</li><li>
Proficiency in modern front-end frameworks (e.g., Angular, React) is a plus. Extensive experience working with airline systems like PSS, reservation systems, ancillary &amp; auxiliary services and online check-in flow. Proficiency in SQL/NoSQL databases (e.g. Couchbase or similar). Experience with DevOps practices, including CI/CD pipelines, Git, and automated testing frameworks. Familiarity with containerization technologies like Docker and Kubernetes. Familiarity with airline-specific API, Data, System integrations, and Data contracts. Knowledge of well architecture framework and standards. Experience in Agile/Scrum methodologies.</li><li>
Years with qualifications: 7 - 9 years</li><li>
Cloud Certifications from AWS/Azure/GCP</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Technical Engineer - IT (Dot Net) - Ecommerce

<div>MAIN OBJECTIVE OF ROLE: To design, develop, test, and maintain software applications with the help of AI based code generation tools, working closely with the Software Engineering Chapter to continuously optimize the development and unit testing process for greater efficiency, and with cross-functional teams to deliver high-quality software and streamline workflows with AI-driven automation, while overseeing and peer reviewing any completed works as part of release process. KEY RESPONSIBILITIES:
<ul><li>Designs, develops, and maintains scalable and high-performance software applications. This involves translating functional and non-functional requirements into fit for purpose technical designs and solutions.</li><li>
Develops solutions based on &lsquo;Microservice/Micro frontend&rsquo; architecture adopting functional programming styles and follows &lsquo;DevOps/GitOps&rsquo; practices.</li><li>
Designs and develops solutions for hybrid cloud, distributed, scalable and multi-region deployments ensuring that the solution is traceable and observable.</li><li>
Utilizes AI-powered tools for code generation, debugging, and unit testing automation.</li><li>
Translates business requirements into potential technical solutions based on technical design and best practice coding principles.</li><li>
Collaborates with relevant stake holders in the technical design process by contributing to the analysis of technical application requirements.</li><li>
Supports design and architecture components by observing solution development practices and collaborates with members of the cross functional team to identify areas of inefficiency and propose solutions.</li><li>
Ensures solution performance, business edge cases and security related considerations are mitigated and resolved while developing software and prior to release.</li><li>
Debugs complex code and identifies potential issues adhering to design documents to optimize the efficiency and performance. This involves analysis of data and evaluation of identifiable factors and potential solutions.</li><li>
Peers reviews all code with a focus on good coding principles and validating best practices.</li><li>
Automates unit tests and carry out testing independently. This involves troubleshooting issues and fixes defects that are considered moderate to high in complexity.</li><li>
Collaborates with the QA team to develop AI-driven testing frameworks for automated and intelligent test case generation.</li><li>
Stays updated with emerging AI technologies and integrate best practices into the development lifecycle.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Information Technology, Computer Science, or related field</li><li>
Fluent in English</li><li>
Years with qualifications: 5 - 7 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Team work</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience and Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Software Engineer - IT (Database)

<div>MAIN OBJECTIVE OF ROLE: To drive and deliver assigned projects (group of user stories, fixed scope or bucket of enhancement items) within the assigned Line-Of-Business (LOB) in accordance with approved time, cost and quality &amp; IT PMO governance guidelines. KEY RESPONSIBILITIES:
<ul><li>Delivers assigned projects, this includes handling all tasks that are involved in project initiation, execution and turn over to production.</li><li>
Ensures assigned projects follow the standard procedures that are used in the flydubai&rsquo;s project management governance framework in delivering and deployment of projects such as ensuring adherence to flydubai PMO standards.</li><li>
Undertakes and drives contingency planning and project risk mitigation across all projects assigned under the LOB.</li><li>
Plans and schedules project goals, milestones and deliverables to ensure the projects is delivered successfully within approved budgets, timelines and agreed scope to the project sponsor.</li><li>
Reports the project progress as well as the Risks, Issues with Mitigations and Resolutions to the project stakeholders on a regular basis as per IT PMO guidelines.</li><li>
Ensures project audit findings are addressed in a timely manner with agreed resolutions to the Non-Compliances &amp; Observation raised against the projects.</li><li>
Drives project categories of Package Acquisition, In-House Development, Fixed Bid &amp; Turnkey projects with a good understanding of the process related to each of these project categories.</li><li>
Ensures all resource demands are met for all projects managed in a timely manner to avoid any delays on projects due to resourcing challenges.</li><li>
Monitors and ensures all resources on projects book accurate timesheets to report accurate projects actuals as part of the reporting requirement guidelines of IT PMO.</li><li>
Ensures project closure process is completed within one month after the project(s) have been successfully delivered and all costs are accounted to the project accounts and project sign off is obtained.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
IT/Computer Science or Engineering or equivalent</li><li>
Fluent in English</li><li>
Years with qualifications: 5 - 7 years</li><li>
PMP or Prince 2 Certification
</li></ul>COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Project Manager - IT

<div>MAIN OBJECTIVE OF ROLE: To support the delivery of technology-driven products by bridging the gap between business needs and technical implementation through defining product requirements, prioritizing product backlog, ensuring technical feasibility, and collaborating closely with cross-functional teams to deliver high-quality solutions that meet customer and business objectives. KEY RESPONSIBILITIES:
<ul><li>Defines Product Vision &amp; Strategy, collaborating with stakeholders to develop and communicate a clear product vision aligned with business goals.</li><li>
Creates, maintains, and prioritises the product backlog, ensuring alignment with strategic objectives and customer needs.</li><li>
Defines business needs as detailed technical requirements, user stories, and acceptance criteria.</li><li>
Works with the development team to plan sprints, refines backlog items, and ensures timely delivery of product increments.</li><li>
Serves as the primary point of contact between business, development, and Quality Assurance (QA) teams, ensuring transparency and alignment.</li><li>
Collaborates closely with architects and engineers to ensure proposed solutions are technically viable and align with enterprise architecture.</li><li>
Develops, maintains, and communicates the product roadmap, adjusting priorities based on evolving business needs.</li><li>
Reviews acceptance criteria, review deliverables, and coordinate user acceptance testing to ensure product quality.</li><li>
Gathers and analyses feedback from end-users, stakeholders, and market trends to guide product improvements.</li><li>
Identifies product risks, dependencies, and constraints, and work with teams to mitigate them.</li><li>
Supports the definition of KPIs and use analytics to monitor product performance, drive improvements, and measure success.</li><li>
Facilitates smooth adoption of new features by working with change management teams and providing necessary documentation/training.</li><li>
Stays up to date with industry trends, emerging technologies, and agile best practices to enhance product delivery.</li><li>
Supports budgeting and resource allocation decisions related to the product roadmap.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Bachelor&rsquo;s Degree or Honours in Computer Science, Information Systems, or related field</li><li>
Fluent in English</li><li>
5 years&rsquo; experience as a Product Owner, Business Analyst, or Technical Lead in an Agile/Scrum environment Hands-on experience in translating business requirements into technical deliverables Proven ability to collaborate with software engineers, architects, QA, and DevOps teams Airline Industry knowledge</li><li>
Familiarity with Agile tools such as Jira, Confluence, or Azure DevOps Understanding of system architecture, APIs, and integrations</li><li>
Years with qualifications: 5 - 7 years</li><li>
Certification in Business Analysis</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Product Owner - IT

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