Qureos Mentor

flynas

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 Position - Pool &amp; Repair Officer - Saudi's Only
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Assist Pool &amp;Repair Officer for processing and following up the repair&amp; refilling all unserviceable items which are owned by Flynas, and controlling movement of loaned (Pool &amp; Home Base Kit) serviceable &amp; unserviceable items.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Functional:
 
 
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 Ensure proper and up to date records of Purchase/Order documentations.
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 Assist Repair Officer to produce reports for management review.
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 Operational:
 
 
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 Assist on the efficiency and effective flow of unserviceable aircraft spares, tools and equipment through verification, coordination and handling between the Maintenance team, Logistics team, technical team, and other related parties involved in the unserviceable. This also include liaising and follow up with any vendors which providing services based on agreed terms or contract, and ensuring the services provided are within the agreed service level.
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 Locate and collect all off-core (removal from aircrafts) parts from maintenance office, wheel area, and also for those return from any hangar activities including special projects.
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 Prepare a list for all off-core parts and verify the accuracy of information compared to the physical unit. Escalate to appropriate parties on discrepancies.
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 Coordinate and ensure that all transactions are recorded in the system.
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 Coordinate with purchasing team to get the Exchange Order Number for Pool parts and coordinate with Pool &amp; Repair Supervisor to get the Repair Order No. for the other Ratable/Repairable parts.
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 Where required, request for quotations, evaluate and propose the most competitive cost/quotes, preparation of Requisition documents, Repair Order, Exchange Order, Exchange in Advance Order of all aircraft and commercial items required for repair, overhaul, re-certification, calibration, and test of engineering aircraft materials, tools and equipment.
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 Coordinate and liaise with vendors and other related parties (internal and external) with regards to items sent for repair, overhaul, calibration and exchange. This includes liaising and follow up with related parties for shipment, clearance and deliveries of all incoming engineering aircraft items; sent/received, to/from the repair center/MRO.
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 Assist and ensure completion of any tasks assigned by Superior/s.
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 Required Qualifications:
 
 
 
 
 Academic Qualifications and Professional Experience:
 
 
 
 Academic Qualifications - Bachelors in Engineering, Supply Chain, Business Studies, Statistics,
 
 
 Finance or related.
 
 
 Professional Experience - 1-2 Years of Experience as Pool &amp; Repair Officer
 
 
 
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Pool & Repair Officer - Saudi's Only

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 The Job Holder is responsible Diagnose and Resolve Service Desk Issues following all stages of Reporting, Investigation, Solution Development and Implementation to ensure achieving high level of Functionality and customer satisfaction.
 
 
 
 Operational:
 
 
 
 
 Service Desk
 
 
 
 - Provide 1st level 24/7 IT Support service to all flynas users assuring successful resolution of reported incidents and minimizing the business interruptions and outages as much as possible, and provide excellent customer service, ensuring a positive end-user experience.
 
 
 - Provides IT Support activities in a timely manner, based on criticality and importance and update HD system assigned Tasks.
 
 
 - To be responsible for hardware preparation, e.g. installing operating systems, hardware parts, configuring PCs, installing and configuring applications, etc.
 
 
 - To test, install, maintain, operate, and administer PCs, e.g. Desktops, Laptops, printers, peripheral devices.
 
 
 - Monitor and clean all unauthorized or not licensed software applications as per Flynas policies and standards.
 
 
 
 &bull; Problem Solving
 
 
 
 - Analyze the Service Incident Issues, diagnose the root-causes and propose &amp; implement the solutions to ensure that all immediate Issues are responded on timely manners to avoid business risks and delays.
 
 
 
 &bull; Continuous Improvement
 
 
 
 - Participate in projects to improve Help Desk processes and enhance end user support
 
 
 - Keeps up to date with emerging technologies, industry trends, and best practices in software development, applying new knowledge to enhance development processes and deliverables.
 
 
 - Maintains effective communication and collaboration within the team and across departments.
 
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IT End User Service Officer

Join flynas and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

flynas

ABOUT_COMPANY

Pool & Repair Officer - Saudi's Only

IT End User Service Officer