Qureos Mentor

FMOL Health

<div><p>Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.</p></div>
<br><div><p>1. Customer Service
</p><p>a. Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year.
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b. All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints.
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c. Questions &amp; concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints.
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d. Patients are informed of their rights and Advance Directives upon request.
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e. Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times.
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f. Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
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g. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
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h. Assists patients with access to government and community resources to enhance their access to health care services.
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i. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
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j. Facilitates the patient's access to information including but not limited to MyChart access.
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k. Accurately updates patient records as needed.
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l. Accurately enters patient charges as necessary.
</p><p>2. Patient Flow
</p><p>a. Documentation related to patient referrals is accurately processed at all times.
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b. Patient appointments are scheduled and rescheduled appropriately as evidenced by effective patient flow through the clinic at all times.
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c. A variety of clerical duties (answer telephone calls, retrieve medical records, records data, type memorandums, etc.) are efficiently completed in a timely and efficient manner at all times.
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d. Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process.
</p><p>3. Payor Regulations
</p><p>a. Claim edits and denials are researched and discrepancies resolved within 2 days of notification.
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b. All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt.
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c. Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts.
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d. Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times.
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e. Patient payments for services rendered are verified and collected from patient 100% of the time.
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f. Account balances are verified, and the outstanding balance collected from patients and the daily cash fund reconciled daily.
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g. A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times.
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h. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
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i. Meets site collection goals.<br>
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4. Other Duties as Assigned:
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a. Act as a backup for others in the clinic as needed.
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b. Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
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c. May provides training and orientation for other Team Members when assigned.
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d. Other duties as assigned.</p></div>
<br><div><p>Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
</p><p>Education: High School Diploma or Equivalent
</p><p>Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.</p></div>

Patient Access Representative - Adult Primary Care - Hennessy

<div><p>The Clinical Laboratory Scientist Generalist is accountable to the Administrative Director of the laboratory or a laboratory supervisor. The CLS-G will work cooperatively in conjunction with the Laboratory Director, Lab Supervisors, Pathologists and fellow employees in order to assure high quality laboratory services for all age groups from infants to geriatric.</p></div>
<br><div><div><ul><li>TECHNICAL TASKS
<div><ul><li>Performs all high complexity procedures in all areas of the clinical laboratory that require the exercise of independent judgement and con assist in the blood bank
</li></ul><ul><li>Completes all work according to policy and procedure
</li></ul><ul><li>Able to operate all laboratory equipment in a safe and efficient manner.
</li></ul><ul><li>Assures that all specimens are properly identified and of acceptable condition for accurate results.
</li></ul><ul><li>Able to handle routine and stat specimens efficiently to meet the required turn around times for each.
</li></ul><ul><li>Able to perform all procedures in the laboratory regardless of difficulty.
</li></ul><ul><li>Assist the Clinical Support Assistants with phlebotomy, specimen accessioning, phone requests and customer inquiries.
</li></ul><ul><li>Maintains appropriate levels of inventory and capable of taking the annual inventory
</li></ul><ul><li>Demonstrates a complete understanding of all policies and procedures.
</li></ul><ul><li>Capable of assessing and correlating new procedures that are to be implemented in the laboratory. Prepares procedure/policy drafts for the new procedure.
</li></ul><ul><li>Capable of assisting with certification inspections (CAP, JCAH, etc).
</li></ul><ul><li>Capable of being trained as an LCDM (laboratory information system analyst).
</li></ul><ul><li>Capable of taking call for the laboratory/blood bank if necessary. Can be called on to act in the absence of the Lab Director or Supervisor.
</li></ul></div></li></ul><ul><li>CRITICAL THINKING
<div><ul><li>Anticipates, organizes and prioritizes the department/laboratory work, in accordance with policy and procedure, in order to satisfy customer expectations (TAT, accuracy, criticals, fax requests, etc).
</li></ul><ul><li>Capable of reviewing QC data and initiate corrective action with the QC Officer as necessary
</li></ul><ul><li>Capable of supervising the overall training of new CLS and MLT personnel
</li></ul><ul><li>Demonstrates good judgement in handling situations not covered by written instructions
</li></ul><ul><li>Has the organization and foresight to reconcile department logs efficiently, completely and with the frequency required for efficient turn around.
</li></ul><ul><li>Regularly consults with other laboratory personnel or supervisors in areas of uncertainty to assure accuracy and efficiency.
</li></ul><ul><li>Willing and able to convey information/instructions accurately, positively and effectively to other laboratory personnel to assure accurate and timely outcomes
</li></ul><ul><li>Promptly reports to the supervisor/director any dangerous work condition or non-compliance with the department/hospital policy which may endanger the health/lives of the laboratory personnel or, affect the continuance of service to our customers
</li></ul><ul><li>Exercises exemplary professional and independent judgement in evaluating specimen integrity, required specimen types, result accuracy and result validity and, initiates or carries out the corrective action that assures valid and accurate results.
</li></ul><ul><li>Capable of being sent for off site instrument training and assist in preparing this instrument for use in the laboratory/blood bank.
</li></ul><ul><li>Able to make positive critiques and useful suggestions of the work practices that contribute to the productivity, efficiency and accuracy of the laboratories performance.
</li></ul><ul><li>Able to correlate laboratory methods and patient test results with age specific population criteria (i.e. neonates, pediatrics, adults, geriatric).
</li></ul></div></li></ul><ul><li>Other
<div><ul><li>Consistently performs 12 organizational Service Standards focused on Values, Service and Quality.</li></ul></div></li></ul></div></div>
<br><div><p>Education: Bachelor's degree in science or a degree from a Medical Technology Program
</p><p>License and Certification: LSBME Licensed as Clinical Lab Scientists, CLS-G or CLS-S</p></div>

Clinical Laboratory Scientist - Lourdes Main - PRN

<div><p>The Clinical Research Coordinator I (CRC I) is responsible for assisting with the day-to-day activities of clinical research studies under the supervision of the Principal Investigator (PI) or Clinical Research Nurse and in accordance with Good Clinical Practice (GCP) guidelines, FDA regulations, and institutional policies. The CRC I is responsible for assisting with study operations, participant recruitment, and data management contributing to the overall success of clinical trials. This is an entry-level role for individuals seeking to develop their career in clinical research.<br>
</p><p></p><p>#CB</p></div>
<br><div><p>Program Management
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1. Assist in the coordination of clinical research studies, including study start-up, execution, and close-out activities.
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2. Ensure all study activities are conducted in compliance with the study protocol, GCP, and relevant regulatory guidelines.
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3. Screen, recruit, and enroll study participants according to the inclusion/exclusion criteria outlined in study protocols and as instructed by the PI.
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4. Obtain informed consent from study participants and ensure their understanding of study procedures.
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5. Conduct basic clinical assessments such as taking vitals and or administering questionnaires.
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6. Provide information and support to participants throughout the study period.
</p><p>Job Quality
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1. Accurately collect, record, and maintain study data in case report forms (CRFs) or electronic systems.
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2. Collect and process biological samples, such as blood, urine, or tissue, following proper clinical and laboratory procedures.
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3. Monitor and report any adverse events, deviations, or protocol violations in a timely manner.
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4. Coordinate patient visits, follow-ups, and schedule necessary procedures and tests according to protocol.
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5. Ensure the safety of participants by following established safety protocols and guidelines.
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6. Conduct study visits and assessments according to study protocols.
</p><p>Collaboration and Partnership
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1. Maintain open communication with the PI, clinical research team, and external study sponsors.
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2. Provide regular updates to the research team regarding study progress, recruitment, and any issues encountered.
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3. Serve as the main point of contact between study participants and the research team, ensuring clear communication of study procedures and addressing participant concerns.
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4. Participate in study meetings with the research team and investigators and provide updates and contribute to problem solving discussions.
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5. Assist with the completion of study close-out activities, including final study visits and data reconciliation.
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6. In industry-sponsored trials, the CRC I may interact with study sponsors or Contract Research Organizations (CROs) and be required to participate in monitoring visits and data audits checks.<br>
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</p><p>Other duties as assigned.</p></div><p></p>
<br><div><ul><li>Education: Bachelor&rsquo;s Degree in a related field (biology, healthcare, nursing).
</li><li>Skills and Abilities: Effective communication, business writing, planning and organization, attention to detail, and Microsoft efficient.
</li><li>BLS</li></ul></div>
<br><div><p>Our Lady of the Lake Health provides care for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients. We are a nonprofit, Catholic healthcare ministry based in Baton Rouge with more than 7,500 employees and more than 2,900 active physicians, including more than 600 employed physicians.
</p><p>We are committed to building a healthy community through excellence in patient care and education. Being our best earns us the trust and loyalty of our community, and our culture of excellence is directly tied to our mission. We believe in the value of receiving a broad range of healthcare from one trusted provider, and we pursue and provide a comprehensive range of advanced programs, treatments and technologies.</p></div>

Clinical Research Coordinator 1 - OLOL

<div><p>The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.</p></div>
<br><div><div><ul><li>Customer Service
<div><ul><li>Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.
</li></ul><ul><li>Assists in providing quality training and orientation for assigned employees.
</li></ul></div></li></ul><ul><li>Payer Relations
<div><ul><li>Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department.
</li></ul><ul><li>Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.
</li></ul><ul><li>Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.
</li></ul><ul><li>Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures, and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.
</li></ul><ul><li>Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.
</li></ul><ul><li>Reviews claims to make sure that payer specific billing requirements are met.
</li></ul><ul><li>Follows up on claims, determines and applies appropriate adjustments.
</li></ul><ul><li>Updates accounts.
</li></ul></div></li></ul><ul><li>Receivables
<div><ul><li>Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.
</li></ul></div></li></ul><ul><li>Quality
<div><ul><li>Maintain a quality accuracy average of 95%
</li></ul><ul><li>Maintain a production set by management for specialty focus.
</li></ul><ul><li>Thoroughly completes assigned tasks with in the requested timeline.
</li></ul></div></li></ul><ul><li>Other Duties As Assigned
<div><ul><li>Performs other duties as assigned or requested.</li></ul></div></li></ul></div></div>
<br><div><ul><li>Must have 2 yrs experience of relevant experience. Bachelor's Degree substitutes 2 yrs exp. Associate's Degree, trade school, or certification substitutes 1 yr exp.
</li><li>Some examples of relevant experience include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
</li><li>High School or equivalent
</li><li>Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.</li></ul></div>

Patient Account Representative 2 - Hospital

<div><p>The Nursing Assistant performs various patient care activities and related nonprofessional services necessary in caring for the personal needs and comfort of patients. The Nursing Assistant assists with patient cleaning, feeding, and preparation for treatment, takes and records vital signs, changes bed linen, prepares treatment trays and other supplies, and assists nursing service personnel with a variety of other patient care duties. Relies on established guidelines to accomplish tasks. Works under close supervision. Performs patient phlebotomy following department and facility policies and procedures. Successfully obtains phlebotomy specimens with minimal discomfort to the patient.</p></div>
<br><div><div><ul><li><b>Patient Care
</b><div><ul><li>Assists in preparing unit and patient room and bed in an effort to ensure that patients are adequately and properly accommodated during their hospital stay. Assists and accompanies patients during admission, transfer, and discharge procedures in a manner that demonstrates compassion and understanding for each patient.
</li></ul><ul><li>Takes and records patient temperature, pulse, respiration, weight, height, blood pressure, and intake-output measurement as directed by appropriate personnel in a caring and efficient manner and documents information in CIS. Performs and records EKGs for patients being triaged and receiving care. Expediently reports any unusual incidents or observed changes in patient condition or behavior to appropriate personnel.
</li></ul><ul><li>Assists patients with daily living activities (e.g., bed bath, oral hygiene, shaving, dressing, back rubs, linen freshening), and provides general care (e.g., positioning patients, pre- and post-operative care, assisting with bed pan use) in a manner that demonstrates compassion and understanding for all patients.
</li></ul><ul><li>Prepares patients for meals, serves food, and feeds patients when needed in a manner that demonstrates compassion and respect for patient needs.
</li></ul><ul><li>Transports patients to and from designated areas of the hospital in a caring, considerate, expedient, and professional manner. Ensures that patients have identification bracelets before transportation and demonstrates compassion and respect in all contacts with patients, family members, and fellow employees.
</li></ul><ul><li>Retrieves medications from the pneumatic tube system and/or pharmacy and delivers the medications to the nurse and/or place medications in a secure location as determined by the nurse manager.
</li></ul><ul><li>Performs patient phlebotomy following department and facility policies and procedures. Successfully obtains phlebotomy specimens with minimal discomfort to the patient.
</li></ul></div></li></ul><ul><li><b>Quality
</b><div><ul><li>Expediently answers patient call lights, assists patients with personal hygiene and other activities of daily living (e.g., dressing, ambulation) in a caring and understanding manner, and efficiently maintains an attractive, comfortable, and safe environment for patients with special consideration to room cleanliness, ventilation, lighting, and patient safety.
</li></ul><ul><li>Maintains a safe, comfortable, and therapeutic health care environment by cleaning rooms and equipment, preparing for sterilization and disinfection, promptly reporting damaged equipment and other problems to appropriate personnel, and efficiently and properly handling linen and supplies.
</li></ul><ul><li>Provides input for end of shift reports and CIS documentation and participates in unit quality assurance programs in an effort to enhance the quality and efficiency of unit services.
</li></ul><ul><li>Utilizes all equipment, supplies, facilities, and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services.
</li></ul><ul><li>Strives to promote the quality and efficiency of his/her own performance through participation in staff educational programs, approved continuing education courses, and specialized skill training programs.
</li></ul></div></li></ul><ul><li><b>Collaboration &amp; Partnership
</b><div><ul><li>Assists physicians with examination, treatments, and special tests and procedures as directed by a Registered Nurse. Collects patient specimens in a caring manner and expediently transports specimens to the lab when necessary. Assists with patient rehabilitation under the supervision of a Registered Nurse and in accordance with the patient's care plan in an efficient and professional manner.
</li></ul><ul><li>Runs inter-departmental errands (e.g., transporting lab specimens, picking up patient medications from pharmacy) for nursing personnel in an expedient and professional manner.
</li></ul></div></li></ul><ul><li><b>Other Duties as Assigned
</b><div><ul><li>Performs other duties as assigned or requested are completed.
</li></ul><ul><li>Accurately and appropriately receives, places, and transfers phone calls, and records and communicates messages; efficiently and accurately uses phones, intercoms, and computer.</li></ul></div></li></ul></div></div>
<br><div><ul><li>High School Diploma
</li><li>Good Communication and Customer Service Skills.
</li><li>BLS certification required.</li></ul></div>
<br><div><div><div><p>FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
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This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
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In the last fiscal year, FMOL Health had:
</p><ul><li>1,747 Licensed Beds
</li><li>65,322 Discharges
</li><li>44,592 OR Procedures
</li><li>10,827 Full Time Employees
</li><li>331,360 Inpatient Days
</li><li>1,915 Active Medical Staff
</li>229,296 Emergency Visits<br>
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As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
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Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana&rsquo;s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
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Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
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Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
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Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.<br>
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</p><p>As we look to the future of our healthcare ministry, we chart our course by &ldquo;going where we are called.&rdquo;</p></div></div></div><div></div>

Nursing Assistant

Join FMOL Health and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FMOL Health

About Company

Patient Access Representative - Adult Primary Care - Hennessy

Clinical Laboratory Scientist - Lourdes Main - PRN

Clinical Research Coordinator 1 - OLOL

Patient Account Representative 2 - Hospital

Patient Account Representative 2 - Hospital

Nursing Assistant