Qureos Mentor

FMOL Health

<div><p>The Security Officer inspects, monitors, controls, and patrols work sites, an assigned facility, and/or people, and may be expected to collect and complete paperwork. Maintains security at all hospital outlets. The position relies on guidelines and some experience and judgment to complete job and works under general supervision.</p></div>
<br><div><p><b>1. TECHNICAL TASKS
</b></p><p>a. Keep daily reports accurate and neat.
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b. Checks equipment to ensure safety.
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c. Understands the access control system.
</p><p><b>2. CRITICAL THINKING
</b></p><p>a. Carries out assignments as directed.
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b. Demonstrates an understanding of policy and procedures.
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c. Treats confidential information appropriately.
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d. Regularly reports security incidents to supervisor.
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e. Handles emergency/crisis situations appropriately.
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f. Demonstrates correct behavior when dealing with violent or potentially violent circumstances.
</p><p><b>3. INTERPERSONAL RELATIONS
</b></p><p>a. Assists others when necessary.
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b. Demonstrates a consistent level of performance.
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c. Enforces rules of the organization with pleasant attitude.
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d. Supports the Mission and Values of OLOL.
</p><p><b>4. OTHER DUTIES AS ASSIGNED
</b></p><p>a. Demonstrates the knowledge, skills and abilities for all populations.
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b. Consistently performs 12 organizational Service Standards focused on Values, Service and Quality.</p></div>
<br><div><p><b>Requirements:
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<b>Experience:
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5 years of good driving experience: no more than 2 moving violations in the last 3 years and zero DUI convictions or reckless driving convictions; periodic motor vehicle/ driving record checks may be obtained throughout employment
</p><p><b>Education:
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High School Diploma or Equivalent
</p><p><b>Licensure:
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Valid LA driver's license (or must obtain one within probationary employment period if coming from out of state)</p></div>

Security Officer 1

<div><p>Under close supervision, fills routine orders for unit doses and prepackaged pharmaceuticals. The Pharmacy Technician counts, packages and labels unit doses for inspection by pharmacist and fills routine orders for non-prescription pharmaceuticals.</p></div>
<br><div><div><ul><li>General Duties
<div><ul><li>Understand the pharmacy workflow for medication returns and medication disposal. Interpretation and understanding of medical abbreviations. Identification and differentiation of different types of medication orders (Scheduled, PRN, Once, STAT, Now). Responsible for the accurate interpretation of EPIC pharmacy labels. Ensures all medication related work is reviewed by a Pharmacist.
</li></ul><ul><li>Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration. Ability to use available print and online references as appropriate. Ability to appropriately label all medication dosage forms including auxiliary labels for expiration and storage as required. Ability to troubleshoot Pyxis equipment (i.e. failed drawers, inventory, outdates, discrepancies). Ability to utilize technology in the pharmacy including, but not limited to Carousels, DoseEdge, Simplifi, Pyxis, Prepackaging Systems.
</li></ul><ul><li>Responsible for the preparation of non-sterile compounding and packaging. Ability to accurately draw up oral syringes, compound oral suspensions. Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging. May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents and agents causing reproductive risks.
</li></ul><ul><li>Responsible for answering phones, assisting caller with missing medication, responding to Pyxis stockouts in a timely manner, and responding to EPIC in-basket messages. Responsible for inventory, storage and supply maintenance of assigned areas. Processes patient charges (including narcotic charges) in an efficient and timely manner, credits and returns to stock any medication not used by patients.
</li></ul><ul><li>Responsible for exchanging emergency carts and completion of required documentation. Maintain cleanliness of all equipment and work areas. Observes and adheres to all departmental and hospital policies and procedures and follows all safety, quality assurance and infection control standards.
</li></ul><ul><li>Responsible for knowing the laws and regulations related to controlled substances and meeting expectations for handling controlled substances securely and completing all required documentation. Knowledge of departmental quality assurance processes. Actively participates in various departmental committees and educational activities as assigned. Responsible for understanding and upholding regulatory requirements as stated by LABP, USP, TJC, CMS, and any other governing/accrediting body for OLOL. Ability to use Microsoft Office products, fax and copy machines and other office equipment as necessary.
</li></ul><ul><li>Other duties as assigned.
</li></ul></div></li></ul><ul><li>Behavior and Leadership Responsibilities
<div><ul><li>Interacts professionally and appropriately with other healthcare professionals, OLOL team members, and external vendors or surveyors.
</li></ul><ul><li>Demonstrates ability to coach/train other technicians and pharmacy students.
</li></ul><ul><li>Demonstrates communication, professional knowledge and technical skill, continuous learning and exhibits a passion for the Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder Expectations.</li></ul></div></li></ul></div></div>
<br><div><p>Education - High School diploma or Equivalent (GED)
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Special Skills - Good communication, customer service, and computer skills.</p></div>

Pharmacy Technician - Lourdes Main Campus (PRN)

<div><p>Performs a variety of activities related to the transportation of patients and equipment, greet and assist patients and visitors as directed.</p></div>
<br><div><p>Job Function:
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1. Transports patients to and from clinical, ancillary and support areas via wheelchair, stretcher or beds as requested to include transport of patients with oxygen tanks, intravenous pumps, drips and special equipment. With assistance, transfers patients to or from beds, wheelchairs or stretchers as needed. During discharge, assist patients in and out of vehicles and escorts or transports them to and from hospital lobby. Serves, as needed, as a member of the Hospital's Lift Team. Properly indicates patient locations during transports through the use of HEV. Responds to transport requests in a timely manner.
</p><p>2. Prolonged periods of standing, walking, or sitting while on duty. Lifting, pushing, and pulling up to 50 pounds with or without assistance. Transferring, repositioning patients. Reaching, stooping, bending, kneeing, and crouching for patient care functions. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required. Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties. Ability to perform effectively in a stressful and fast-paced environment. Ability to pass all required health and other screening tests. Physical conditions are clean, neat and well lit. Maybe subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions need to be taken is essential. Climate control and ambient temperature variances may be experienced. Exposure to limited amounts of hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty maybe irregular or unexpectedly extended due to emergency circumstances. Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn.</p></div>
<br><div><p>Education: High school diploma or equivalent
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Work Experience: Sufficient experience in health care or health agency setting preferred
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Skills Abilities: Must demonstrate ability to recognize patients' individual needs based on medical conditions, age (pediatrics, adolescents, young adults, middle aged, and geriatric), limitations and planned procedures</p></div>

Patient Transporter

<div><p>Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.</p></div>
<br><div><p>1. Customer Service
</p><p>a. Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year.
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b. All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints.
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c. Questions &amp; concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints.
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d. Patients are informed of their rights and Advance Directives upon request.
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e. Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times.
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f. Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
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g. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
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h. Assists patients with access to government and community resources to enhance their access to health care services.
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i. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
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j. Facilitates the patient's access to information including but not limited to MyChart access.
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k. Accurately updates patient records as needed.
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l. Accurately enters patient charges as necessary.
</p><p>2. Patient Flow
</p><p>a. Documentation related to patient referrals is accurately processed at all times.
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b. Patient appointments are scheduled and rescheduled appropriately as evidenced by effective patient flow through the clinic at all times.
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c. A variety of clerical duties (answer telephone calls, retrieve medical records, records data, type memorandums, etc.) are efficiently completed in a timely and efficient manner at all times.
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d. Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process.
</p><p>3. Payor Regulations
</p><p>a. Claim edits and denials are researched and discrepancies resolved within 2 days of notification.
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b. All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt.
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c. Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts.
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d. Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times.
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e. Patient payments for services rendered are verified and collected from patient 100% of the time.
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f. Account balances are verified, and the outstanding balance collected from patients and the daily cash fund reconciled daily.
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g. A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times.
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h. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
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i. Meets site collection goals.<br>
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4. Other Duties as Assigned:
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a. Act as a backup for others in the clinic as needed.
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b. Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
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c. May provides training and orientation for other Team Members when assigned.
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d. Other duties as assigned.</p></div>
<br><div><p>Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
</p><p>Education: High School Diploma or Equivalent
</p><p>Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.</p></div>

Patient Access Rep - Primary Care West Monroe

<div><p>The Medical Assistant assists in examination and treatment of patients under the direction of a physician. Interviews patients, obtains vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens or swabs obtained for laboratory analysis. Coordinates patient flow, schedules appointments, procedures, tests and referrals. May triage phone calls, &quot;call-in&quot; non-narcotic prescriptions as per provider's direction and frequently communications with patients and their families. Assists with regulatory and compliance needs of the clinic. Works under close supervision of the physician and clinic manager.</p></div>
<br><div><p>1. Patient Care
</p><p>a. Properly identifies patient by requesting patient name, DOB prior to any patient interactions.
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b. Ensures confidentiality of protected patient health information by utilizing safe business practices that support HIPAA regulations.
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c. Completes and documents patient visit notes accurately which may include but not limited to the chief complaint, past medical and surgical history, family history, vital signs, immunizations, allergies, medications, nutrition and health and wellness issues as directed by physician practice and organizational processes.
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d. Accurately and safely administers and documents waived testing under the direct supervision of physician.
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e. Prepares, stocks, and cleans exam rooms and maintains supplies and equipment for patient care.
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f. Prepares and administers medications according to physician/physician assistant orders and organizational policies and procedures.
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g. Assists the physician with minor surgical procedures and follows appropriate procedures for obtaining, handling, and processing specimens and cultures.
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h. Provides basic clinical care measures to all age groups per clinical skills checklist.<br>
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2. Coordination of Care
</p><p>a. Coordinates patient flow to ensure physician efficiency includes managing the patient schedule and wait times.
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b. Instructs patient and/or family regarding diagnostic procedures, medications, nutrition and health/wellness issues using pre-approved forms and information.
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c. Retrieves and sends requested patient health information to authorized individuals in a timely fashion in accordance with HIPAA regulations and organizational policies and procedures.
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d. Patients are notified of test results, changes in medications and other alteration in treatment plan as instructed by practitioner within 48 hours of test results.
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e. Medication prescriptions are called into the appropriate pharmacy as ordered by the physician/practitioner per organizational policies.
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f. Diagnostic testing as ordered by the physician/practitioner is effectively coordinated and communicated with other healthcare providers regarding patient care per organizational policies and procedures.
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g. Responds to questions and concerns from patients and/or family in an appropriate manner.<br>
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3. Quality
</p><p>a. Understands and adheres to corporate compliance procedures, accrediting bodies standards and the ethical and religious directives when providing care.
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b. Understands and aware of potential chemical hazards and how to access MSDS information. Understands the correct and prompt actions to take during emergency situations and able to document such events in the electronic safety system timely and effectively.
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c. Participates in quality improvement initiatives including but not limited to gathering and trending data and actively supporting process changes that foster improved quality of care and process.
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d. Observes and adheres to all policies and procedures and follow all safety, quality assurance, and infection control standards.
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e. Utilizes all equipment, supplies, facilities and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services
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f. Assumes personal responsibilities for continuing education and professional development.<br>
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4. Clinical excellence and regulatory compliance
</p><p>a. Works closely with other medical assistants to ensure compliance and competency in documentation standards.
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b. Assist with oversight of regulatory processes to include performing daily, weekly, and monthly monitoring of logs along with measuring compliance in clinic for such activities.
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c. Assist with counting and ordering: private and VFC vaccines and medications in addition to clinical supplies in clinic.
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d. Assists and performs medical record auditing of clinical documentation and works closely manager and/or supervisor to determine documentation improvement strategies when needed.
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e. May provide training and orientation to new team members on policy and procedures and workflow of clinic operations.
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f. Works closely with health information management department to provide any clinical documentation needed for auditing.<br>
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5. Other Duties as Assigned
</p><p>a. Uses initiative and actively seeks out ways to assist in the overall operations of the practice to include assisting in clerical duties as needed.
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b. Supports the practice efforts including but not limited to the annual Flu Clinic, job-site projects, community health events.
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c. May assist with clerical duties such as answering phones, filing and preparing charts, checking in/out referrals, maintaining referral database, verifying and confirming benefits, coordinating paperwork for patient needs such as FMLA or back to work/school messages.</p></div><p></p>
<br><div><p>Experience: Completion of a medical assistant program or 1 year experience in a clinical capacity
</p><p>Education: High School diploma or equivalent
</p><p>Special Skills - Computer literate; skilled in use of Microsoft outlook, electronic health records and other software programs.
</p><p>Licensure/Certification: BLS Required</p></div>

Medical Assistant - Urgent Care Clinic - Highland

Medical Assistant - Adult Otolaryngology - Lake Hospital

<div><p>Oversees the daily operations of a single primary care site focusing on physician and staff relationships, customer service, and financial management. Effectively coordinates the clinic operations by coordinating administrative policies, physician preferences, and patient needs. (Designed for OLOL Physician Group Model of Physician Practices with 5 or more providers or any specialty practice.)</p></div>
<br><div><div><ul><li>Leadership
<div><ul><li>Supervises all front and back office staff. Conducts staff meetings on a weekly basis. Acts as a liaison between support staff and physicians.
</li></ul><ul><li>Conducts all aspects of practice staff employment, i.e., interviewing, performance appraisals, disciplinary actions, etc. Maintains time cards and reports total hours worked to payroll. Maintains accurate employee files. Defines and assists with continuing education for all staff. Monitors physician contracts for compliance.
</li></ul><ul><li>Demonstrates a positive customer service attitude/behavior. Reacts in a timely manner to resolve patient complaints and/or employee conflict, promoting customer service. Maintains open communication with hospital departments, referring physicians, and staff physicians. Participates in and fosters an approach to continuously improving quality that includes both intradepartmental and interdepartmental activities.
</li></ul></div></li></ul><ul><li>Program Managment and Daily Operations
<div><ul><li>Maintains the authority to purchase daily operational supplies. Maintains inventory control of all general office and medical supplies. Orders and maintains adequate inventory levels. Practices effective cost containment.
</li></ul><ul><li>Prepares all operational, manpower and capital budgets. Prepares and submits various operational and financial reports as requested. Adheres to financial and operational budget. Maintains thorough working knowledge of CPT-4 and ICD-9 coding to legally maximize reimbursement.
</li></ul><ul><li>Oversees billing and collection function and ensures adherence to provider contracts and collection policies and procedures. Prepares and institutes policies and procedures, especially those associated with scheduling, billing and collections. Maintains a collection ratio of 95% of &quot;collectible monies.&quot; Places uncollectible accounts with collection agency via Central Billing and monitors bad debt recovery.
</li></ul><ul><li>Maintains acceptable accounts receivable aging (patient due balances), especially 90 and 120 days. Maintains days in accounts receivable at 55. Maintains a 20% point of service collection ratio. Maintains a new patient ratio at 10% or greater. Maintains industry standards in physician compensation and benefits, staff compensation and benefits, clinical supplies and building occupancy.
</li></ul></div></li></ul><ul><li>Performance Improvement and Quality
<div><ul><li>Ensures compliance with insurance policies and procedures. Ensures OSHA, CLIA and COLA standards as well as any other local, state and federal mandates. Maintains and updates OSHA, CLIA and COLA to ensure compliance.
</li></ul><ul><li>Administers and tracks the physician employment benefits, such as Allowed Time Off (ATO), professional development, etc.
</li></ul><ul><li>Takes universal precautions when tasks being performed present the possibility of exposure to blood and body fluids; this includes using the appropriate personal protective equipment and work practices.
</li></ul><ul><li>Participates in and coordinates with organizational process to collect and ensure information about hazards and safety practices that are used to identify management issues. Adheres to established policies and procedures, which may include the wearing of personal protective equipment.
</li></ul></div></li></ul><ul><li>Other Duties As Assigned
<div><ul><li>Performs other duties as assigned or requested.</li></ul></div></li></ul></div></div>
<br><div><ul><li>2 years nursing experience
</li><li>Bachelor's of Science in Nursing
</li><li>Current unrestricted Louisiana RN and BLS</li></ul></div>
<br><div><div><div><p>FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
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This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
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In the last fiscal year, FMOL Health had:
</p><ul><li>1,747 Licensed Beds
</li><li>65,322 Discharges
</li><li>44,592 OR Procedures
</li><li>10,827 Full Time Employees
</li><li>331,360 Inpatient Days
</li><li>1,915 Active Medical Staff
</li>229,296 Emergency Visits<br>
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As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
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Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana&rsquo;s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
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Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
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Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
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Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.<br>
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</p><p>As we look to the future of our healthcare ministry, we chart our course by &ldquo;going where we are called.&rdquo;</p></div></div></div><div></div>

Manager Nursing - Clinic

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