Qureos Mentor

FNA Group

<div>SUMMARY:
FNA Group is a world-class manufacturer and industry leader in consumer and industrial pressure washers, as well as other outdoor power equipment. Our portfolio of highly regarded brands includes Simpson, Delco, and CRX. In addition, exclusive licensing partnerships with globally recognized names such as DeWalt, Stanley Black &amp; Decker, and Craftsman further enhance FNA's market presence and brand recognition.
FNA Group is a dynamic organization experiencing exceptional growth, driven in large part by its ability to attract, develop, and retain top talent. We are seeking a Customer Service and Product Support Manager to join our team. An energetic, results-driven professional with strong multitasking and problem-solving abilities and the motivation to learn and grow in a fast-paced environment will be successful. 
Primary Purpose:
The Customer Service and Product Support Manager is responsible for overseeing the order entry and sales support team, as well as all post-sale product support functions for FNA. This role manages internal customer service contact center, in addition to leading technical support, warranty, parts, and accessories teams.
The Customer Service and Product Support Manager is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service and Product Support Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation while meeting and exceeding customer expectations. 
Duties and Responsibilities:<ul><li>
Lead the sales support and order entry team supporting direct dealers, industrial customers, and international accounts.</li><li>
Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.</li><li>
Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.</li><li>
Direct the creation, maintenance, and ongoing updates of illustrated parts lists, including associated service parts and kits.</li><li>
Oversee customer- and channel-specific service parts pricing files to ensure accuracy and consistency.</li><li>
Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.</li></ul> 
Qualifications:<ul><li>
Minimum of five years of supervisory experience in product support.</li><li>
Strong critical thinking, decision-making, and problem-solving capabilities.</li><li>
Proven ability to manage multiple priorities effectively in a fast-paced environment.</li><li>
Experience analyzing data to drive process improvements and operational efficiencies.</li><li>
Experience in the Outdoor Power Equipment or Durable Goods industries is preferred but not required.</li></ul> 
Education/Certification:<ul><li>
Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.</li></ul> 
Management Responsibilities:
A team of 6 to 9 direct reports.</div>

Customer Service and Product Support Manager

<div>FNA Group is a world-class, leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black &amp; Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.
We have a challenging and exciting opportunity for Assemblers to work on electric hot water units in our newest facility in Mesquite, TX. 
Summary:
This position requires the ability to read electrical diagrams and be able to assemble complete machine electrical control boxes using common hand tools. Must also, understand detailed electrical wiring diagrams. Need to have a basic understanding of Power Switch Circuits and Relay Switch Circuits.
Candidate must be able to troubleshoot electrical assemblies and all electrical wiring on the machine. Need to gain understanding of machine operation and controls. Must be able to manually control machine functions and check the functionality of all related electrical assemblies.
Must understand hand tools including multimeter, wire stripping and crimping procedures. Other duties will include the assembly of mechanical components and sub-assemblies following detailed assembly drawings, bill of materials, and other written and verbal specifications. 
Duties/Responsibilities:<ul><li>
Cleans and maintains work area according to 5S program every day.</li><li>
Utilizes pneumatic and hand tools to assist with building product</li><li>
Responsible for quality of product produced in his/her work area</li><li>
Performs final assembly and testing of product against required specifications</li><li>
Keeps their supervisor apprised of issues related to daily performance</li><li>
Maintains discipline and a safe working environment</li></ul> 
Required Skills/Abilities:<ul><li>
Must possess the ability to read and understand electrical schematics/diagrams.</li><li>
Must possess the ability to use hand tools and power tools.</li><li>
Must maintain a high degree of accuracy and attention to detail.</li><li>
Must be able to work overtime as required
</li><li>Must be willing to be cross-trained in all areas of production</li><li>
Must be punctual, responsible, and reliable</li><li>
Must be able to lift 25-30 lbs. but up to 65 lbs. on an occasional basis.</li></ul> 
Education and Experience:<ul><li>
High School Diploma or equivalent combination of education and experience.
</li><li>Electrical Assembly: 1 year</li><li>
Mechanical and/or Electrical: 1 year</li><li>
Bilingual preferred (English/Spanish)</li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. 
<li>
</li></ul> 
Work Hours:
Flexible 10-hour shift, Monday - Thursday, with occasional need for overtime as required to complete production activities.</div>

Assembler - Electrical Hot Water Units

Join FNA Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FNA Group

About Company

Customer Service and Product Support Manager

Assembler - Electrical Hot Water Units