Qureos Mentor

<div><div>Role Overview</div><div></div><div>
The Production Support Lead Analyst is the operational leader and primary accountability owner for platform stability across one or more FNZ platforms. This role provides day‑to‑day leadership for the Production Support team, ensures consistent operational standards, and leads incident response and stability improvements.</div><div>
This is a player‑coach role: the Lead Analyst is expected to provide strong people leadership and operational governance, while remaining hands‑on during major incidents, complex investigations, and critical decision points.</div><div>
The role works closely with Analysts, Senior Analysts, Developers, and global operational teams to ensure high‑quality service outcomes, effective incident management, and continuous improvement of platform reliability.</div><div></div><div>
Team Responsibilities:</div><ul><li>
Oversee daily checks, recoveries, and platform reliability activities, ensuring consistency and quality across the Analyst team.</li><li>
Lead and coordinate incident response, ensuring correct triage, timely escalations, and alignment with operational playbooks.</li><li>
Ensure SOPs, runbooks, monitoring rules, and KB articles across all supported platforms remain current and high‑quality.</li><li>
Review and validate RCAs, ensuring they are accurate, complete, and delivered within required timelines.</li><li>
Drive preventive actions, stability improvements, and operational maturity uplift across supported platforms.</li><li>
Act as the primary liaison between Analysts, Senior Analysts, Developers, and global operational teams.</li><li>
Lead operational reporting, SLA/KPI tracking, and present key insights in operational reviews.</li><li>
Coach Analysts and Senior Analysts, building investigation discipline, platform knowledge, and operational excellence.</li></ul><div></div><div>
Specific Role Responsibilities:</div><ul><li>
Proven experience managing and leading teams of 8&ndash;10+ members, including workload planning, performance oversight, coaching, and capability development.</li><li>
Provide day‑to‑day leadership to Analysts and Senior Analysts, managing task allocation, priority handling, and operational workload.</li><li>
Oversee all daily platform checks, validations, and recovery tasks performed by the team, ensuring accuracy and timely completion.</li><li>
Lead incident bridges when required, ensuring structured investigation, evidence capture, technical analysis, and clear communication.</li><li>
Validate and sign off RCAs for assigned platforms, ensuring actionable follow‑ups, accuracy, and alignment with Problem Management standards.</li><li>
Proactively identify patterns, recurring incidents, and operational inefficiencies; drive corrective actions with Developers and platform owners.</li><li>
Maintain high‑quality SOPs, runbooks, and operational artifacts, ensuring consistency across regions and teams.</li><li>
Provide escalation support to Analysts during complex investigations and decision‑making scenarios.</li><li>
Support client‑facing communications by reviewing technical details and ensuring accuracy and clarity.</li><li>
Represent Production Support in cross‑functional forums, including change reviews, operational meetings, and platform discussions.</li><li>
Maintain strong oversight of SLAs, KPIs, and risk controls, ensuring timely reporting and highlighting risks proactively.</li><li>
Facilitate continuous learning and capability uplift within the team through structured coaching, feedback, and knowledge sharing.</li></ul><div></div><div>
Leadership &amp; Development:</div><ul><li>
Lead, mentor, and guide a dedicated application support team.</li><li>
Monitor team performance and continuously seek improvement opportunities for skills and processes.</li><li>
Develop, maintain, and ensure adherence to comprehensive documentation on team activities.</li><li>
Collaborate with internal stakeholders to ensure that business objectives and needs are met.</li><li>
Contribute to audit and effectiveness requests.</li></ul><div></div><div>
Experience required</div><div>
What we are looking for:</div><ul><li>
8+ years of experience in Production Support, Application Support, Platform Operations, or similar roles.</li><li>
Strong leadership experience in coordinating investigations, task allocation, and operational workflows.</li><li>
Excellent SQL and diagnostic capability with hands‑on experience analyzing logs, workflows, and platform behavior.</li><li>
Proven track record of managing major incidents, leading bridges, and driving structured investigations.</li><li>
Strong grounding in ITIL practices, especially Incident, Problem, and Change Management.</li><li>
Demonstrated experience in delivering or overseeing platform checks, recoveries, and reliability governance.</li><li>
Ability to mentor Analysts/Senior Analysts and lead team capability uplift.</li><li>
Strong communication skills for stakeholder coordination, documentation, RCA review, and operational reporting.</li><li>
Experience with monitoring and operational tooling (Splunk, ServiceNow, PagerDuty, New Relic, etc.).</li><li>
Experience in driving automation initiatives and operational efficiency programs.</li><li>
Prior experience establishing operational processes, frameworks, or cross‑team collaboration practices.</li></ul><div></div><div>
Experience preferred</div><div>
Beneficial but not essential.</div><ul><li>
Exposure to financial domain, investment workflows, or complex multi‑system architectures.</li><li>
Familiarity with .NET, SQL Server, APIs, or microservice architectures.</li></ul><div></div><div>
For advertising: Opportunities</div><div>
What do we offer:</div><ul><li>
We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you&rsquo;ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.</li><li>
Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.</li><li>
Market leading technology - Build, create and evolve innovative solutions for the world&rsquo;s most trusted brands using the latest technologies to help change the face of investing for the future</li><li>
Learning &amp; development &ndash; Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.</li></ul><div></div><div><i>
About FNZ</i></div><div></div><div><i>
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.</i></div><div></div><div><i>
We created wealth&rsquo;s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.</i></div><div></div><div><i>
We partner with the world&rsquo;s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).</i><br>
<br>
<i>Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.</i></div></div><div></div>

Production Support Lead Analyst

<div>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 We are looking for an exceptional commercial contracts lawyer to work within our Group Commercial Legal team. The role covers a variety of legal matters across multiple business areas but focusses particularly on FNZ&rsquo;s client and supplier contracts across the globe. As such there is a significant contract review, analysis and drafting component to this position. The right candidate is someone who has a passion for a delivering complex legal projects, has a detailed analytical brain, good organisational skills, can understand and navigate a complex multi-facetted business and can link in with multiple teams across the business to generate the best legal and commercial outcomes for FNZ.
 <br/>
 <br/>
 <strong>
  Organisational Design
  <br/>
  <br/>
 </strong>
 The Head of Group Commercial Legal reports directly into the Group General Counsel.
 <br/>
 <br/>
 <strong>
  Team Responsibilities
  <br/>
  <br/>
 </strong>
 To manage and monitor legal and contractual matters on behalf of the FNZ group.
 <br/>
 <br/>
 <strong>
  Specific Role Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Negotiating and drafting client and supplier contracts
  </li>
  <li>
   Providing general legal support to the business
  </li>
  <li>
   Contract analysis and reporting
  </li>
  <li>
   Monitoring and reporting on legal developments and how they might affect FNZ
  </li>
  <li>
   Contract management (including managing and maintaining FNZ&rsquo;s contracts register)
  </li>
  <li>
   Supporting strategic projects
  </li>
  <li>
   Producing MI for internal business reporting/tracking
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Commercial solicitor with a minimum of 5 years PQE
  </li>
  <li>
   Energetic commercial contracts specialist with strong contract analysis, negotiating and drafting skills essential
  </li>
  <li>
   Fintech/Financial Services sector experience desirable
  </li>
  <li>
   Current industry knowledge and an awareness and understanding of regulatory and industry related change events as they occur
  </li>
  <li>
   Excellent attention to detail and a methodological way of working
  </li>
  <li>
   Strong communication skills (verbally and in writing) and experience of influencing a broad range of decision makers and stakeholders
  </li>
  <li>
   Excellent business judgment and interpersonal skills
  </li>
  <li>
   Enthusiasm for taking on new responsibilities, even if outside areas of expertise
  </li>
  <li>
   Able to work in extremely fast-paced environment, collaboratively, and autonomously
  </li>
  <li>
   Independent, self-directing and delivery focused working style with superior analytical thinking and commercially aware
  </li>
  <li>
   An understanding of the platform market desirable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About FNZ
  <br/>
  <br/>
 </strong>
 <em>
  FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
  <br/>
  <br/>
 </em>
 <em>
  We created wealth&rsquo;s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
  <br/>
  <br/>
 </em>
 <em>
  We partner with the world&rsquo;s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).
  <br/>
  <br/>
  Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
 </em>
</div>


Lead Contract Manager

<div>
 <strong>
  Job Title: Head of Legal, India
  <br/>
  <br/>
 </strong>
 Location: Gurugram, India
 <br/>
 <br/>
 Reports to: India Site Lead and General Counsel
 <br/>
 <br/>
 Supports: Group Head of APAC and Group Head of Technology
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Head of Legal, India will be a senior leadership role responsible for providing strategic and operational legal support to our India hub. This position will work closely with the India Site Lead and the Group General Counsel, and will collaborate with global leadership, including the Group Head of APAC and Group Head of Technology. This role will ensure there is legal compliance, effective management of legal risk, and will enable business growth while maintaining governance standards.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 The Head of Legal, India will serve as the senior legal leader for all India‑based legal activities and operations. Acting as a trusted advisor to the Site Lead and senior executive team, the role will support:
 <br/>
 <br/>
 <ul>
  <li>
   Legal Advisory &amp; Business Support
  </li>
  <ul>
   <li>
    Provide comprehensive legal support for business-as-usual operations across our India hub.
   </li>
   <li>
    Advise on commercial contracts, employment law matters, and regulatory compliance.
   </li>
   <li>
    Act as a trusted advisor to senior leadership on legal risk and strategic initiatives.
   </li>
  </ul>
  <li>
   Contract Management Hub
  </li>
  <ul>
   <li>
    Support the establishment of a contract management hub in India, including assisting with the recruitment and team design.
   </li>
   <li>
    Support the development of processes and frameworks for efficient contract lifecycle management.
   </li>
   <li>
    Partner with global commercial legal teams to ensure contract standards, templates, negotiation playbooks and clause libraries align with global expectations.
   </li>
   <li>
    Utilise legal technology and AI tools to ensure the contract management hub runs efficiently.
   </li>
  </ul>
  <li>
   Employment &amp; Labor Law
  </li>
  <ul>
   <li>
    Provide guidance on employment-related legal issues, including policies, disputes, and compliance with Indian labor laws.
   </li>
  </ul>
  <li>
   Cross-Border Legal Coordination
  </li>
  <ul>
   <li>
    Represent the Legal team in India leadership forums and cross‑functional initiatives.
   </li>
   <li>
    Support global projects with India execution requirements, ensuring regulatory compliance and risk mitigation.
   </li>
   <li>
    Provide leadership, coaching, and development to India‑based legal professionals and contract managers.
   </li>
   <li>
    Work closely with global legal teams to align India operations with FNZ&rsquo;s group standards.
   </li>
   <li>
    Ensure compliance for the business to operate as an outsourced service provider to various regulated FNZ subsidiaries around the globe.
   </li>
  </ul>
  <li>
   Governance &amp; Company Secretarial
  </li>
  <ul>
   <li>
    Ensure strong governance and company secretarial oversight for all India entities, including board processes, filings, compliance calendars, and subsidiary governance.
   </li>
  </ul>
  <li>
   Legal Risk Management and Governance
  </li>
  <ul>
   <li>
    Identify, assess, and mitigate legal risks associated with India operations and outsourced service models.
   </li>
   <li>
    Build strong relationships with external counsel, manage external legal spend, and ensure consistent quality of advice.
   </li>
   <li>
    Maintain alignment with group governance frameworks, internal controls, and audit expectations.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidate will bring deep experience supporting international organisations headquartered outside India.
  </li>
  <li>
   Senior Indian‑qualified lawyer with 12+ years PQE, with at least 5 years in a senior leadership role.
  </li>
  <li>
   Strong background in commercial contracting, employment law, governance, and company secretarial matters.
  </li>
  <li>
   Experience supporting outsourced or shared‑service centres in India delivering services to a global parent/subsidiary.
  </li>
  <li>
   Demonstrated ability to operate as a senior legal business partner, advising executive leadership.
  </li>
  <li>
   Experience managing or contributing to legal operations transformation.
  </li>
  <li>
   Excellent communication, leadership, and stakeholder‑management skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to financial services, technology, or regulated environments.
  </li>
  <li>
   Experience working with global legal teams and matrix reporting structures.
  </li>
  <li>
   Familiarity with contract lifecycle management systems, AI‑enabled legal tools, and legal operations best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Legal Advisory &ndash; Strategic thinking with strong business acumen and ability to influence senior leaders and drive decision‑making.
  </li>
  <li>
   Corporate Governance Expertise &ndash; Strong handling of governance, subsidiary management, and compliance frameworks.
  </li>
  <li>
   Leadership &amp; People Development &ndash; Capability to lead and build a local legal function.
  </li>
  <li>
   Commercial &amp; Operational Acumen &ndash; Understands outsourced‑service models, commercial risk, and customer/supplier dynamics.
  </li>
  <li>
   Process &amp; Technology Mindset &ndash; Comfortable designing scalable processes and leveraging legal tech tools.
  </li>
  <li>
   Growth Mindset - Ability to work in a fast-paced, dynamic environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About FNZ
  <br/>
  <br/>
 </strong>
 <em>
  FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
  <br/>
  <br/>
 </em>
 <em>
  We created wealth&rsquo;s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
  <br/>
  <br/>
 </em>
 <em>
  We partner with the world&rsquo;s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).
  <br/>
  <br/>
  Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
 </em>
</div>


Head of Legal, India

<div><div>Job Description: Delivery Manager</div><div></div><div>
This exciting opportunity is responsible for leading all aspects of assigned delivery projects within FNZ India Centre and actively drives projects to deliver to agreed time and quality commitments.</div><div>
The Delivery Manager has responsibility for managing the day-to-day activities of all the Solution Consultants, Analyst Developers, Analyst Testers and other assigned team members for the project. The Delivery Manager will liaise on a regular basis with the client engagement Project Managers.</div><div></div><div>
The Day-to-Day responsibilities are-</div><ul><li>Scope management: Maintaining an accurate understanding of project scope, deliverables and schedule and delivery expectations from Project Managers and Client Directors.</li></ul><div></div><ul><li>Estimation: Creating, owning and maintaining accurate and detailed estimates of project activities and determining the most efficient project approach and resource utilisation.</li></ul><div></div><ul><li>Planning and scheduling: Creating, owning and maintaining project schedules/plans, detailing all activities to be completed by the Solution Centre on a project.</li></ul><div></div><ul><li>Delivery focus: Ensuring the project team tracks and delivers against the milestones in the project schedule and being ultimately accountable for the success or failure of the work the team is responsible for delivering.</li></ul><div>
So, what about the successful candidate?</div><div></div><div>
You will have:</div><ul><li>Strong leadership ability and interpersonal skills</li><li>Experience in project management with a track record of successfully delivering complex projects</li><li>Significant experience of software development delivery preferably with the financial services industry</li><li>Strong background in software development, ideally with relevant technologies to FNZ.</li><li>Degree qualified or equivalent</li><li>An independent, self-directed and delivery-focused working style</li><li>Highly outcome focused, seeking the best outcome for FNZ and its clients</li><li>Excellent relationship and stakeholder engagement skills and experience</li><li>Confidently able to take the initiative in a client and delivery focused environment</li><li>Excellent planning, organising, time management and administration skills</li><li>Project management professional qualifications (e.g. PMP, PRINCE2, Agile project management)</li><li>Familiarity with the Agile project methodology desirable</li></ul><div></div><div>
Why join the FNZ journey?</div><ul><li>Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world&rsquo;s largest companies.</li><li>Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.</li><li>We provide significant financial rewards for high performing individuals; and</li><li>We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China</li></ul><div></div><div><i>
About FNZ</i></div><div></div><div><i>
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.</i></div><div></div><div><i>
We created wealth&rsquo;s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.</i></div><div></div><div><i>
We partner with the world&rsquo;s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).</i><br>
<br>
<i>Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.</i></div></div><div></div>

Delivery Manager

Join FNZ and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FNZ

About Company

Production Support Lead Analyst

Lead Contract Manager

Head of Legal, India

Delivery Manager