Qureos Mentor

Fontainebleau Las Vegas

<div><div>POSITION OVERVIEW
The Spa Concierge is a vital part of our spa's team, responsible for welcoming and assisting guests to create a memorable and relaxing spa experience. This role involves coordinating appointments, providing information about spa services, and ensuring guests have a seamless visit from start to finish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:<ul><li>
Greet guests warmly, offering a friendly and welcoming atmosphere upon their arrival</li><li>
Provide information about spa services, treatment options, packages, and facilities to assist clients in making informed choices</li><li>
Assist guests in scheduling appointments based on their preferences and availability</li><li>
Manage the spa's appointment calendar, ensuring efficient scheduling and optimal use of resources</li><li>
Handle guest check-in and check-out processes, ensuring accurate booking details and a smooth transition for clients</li><li>
Address guest inquiries, concerns, and special requests promptly and professionally</li><li>
Offer personalized recommendations based on client preferences and needs</li><li>
Promote retail products available at the spa and provide information about their benefits</li><li>
Assist guests in making purchases and recommendations for at-home care</li><li>
Maintain the spa's serene atmosphere by ensuring cleanliness, tidiness, and a soothing environment in the reception area</li><li>
Process payments for spa services, ensuring accuracy and maintaining guest confidentiality</li><li>
Confirm appointments with clients, provide reminders, and ensure any special requirements are communicated to the spa team</li><li>
Assist with administrative tasks such as maintaining guest records, organizing files, and managing paperwork</li><li>
Coordinate with other spa staff, including therapists and technicians, to ensure the seamless flow of guest services</li><li>
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li></ul>
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.<ul><li>
High School diploma or equivalent required</li><li>
Experience in a similar role for a high-luxury salon and spa preferred</li><li>
Experience in high-volume luxury spa or resort preferred</li><li>
Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)</li><li>
Polished appearance and demeanor</li><li>
Excellent guest and Member skills</li><li>
Effective time management skills and ability to multi-task in a fast-paced environment</li><li>
Extraordinary attention to detail, while working under tight deadlines</li><li>
Ability to resolve problems to the satisfaction of both the guest and the company</li><li>
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business</li><li>
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends</li><li>
Work in a fast-paced, busy, and somewhat stressful environment</li></ul>
SUPERVISORY RESPONSIBILITIES
This position does not have any supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$18 per hour</div></div>

Spa Concierge

<div><div>POSITION OVERVIEW
The Female Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:<ul><li>
Welcome and interact with guests as they enter and exit the facility</li><li>
Provide a luxury experience while engaging conversations with guests and members</li><li>
Ensure that all spa facilities are neat, clean, and well stocked</li><li>
Maintain up-to-date knowledge of facility products, features, and amenities</li><li>
Provide all guests with tours of the facilities and lay out the features and benefits of facilities</li><li>
Issue all guests with a locker, robe, and spa slippers</li><li>
Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments</li><li>
Be able to assist guests with all questions and booking requests while they are in the spa</li><li>
Be able to assist in other areas of the spa as needed without being prompted to do so</li><li>
Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction</li><li>
Attend and participate in support training and staff meetings</li><li>
Ensure all Fontainebleau core values, property and department standards are implemented and applied</li><li>
Attend and participate in support training and staff meetings</li><li>
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li></ul>
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.<ul><li>
High School diploma or equivalent required</li><li>
Experience in a similar role for a high-luxury salon and spa preferred</li><li>
Experience in high-volume luxury spa or resort preferred</li><li>
Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)</li><li>
Polished appearance and demeanor</li><li>
Excellent guest and Member skills</li><li>
Effective time management skills and ability to multi-task in a fast-paced environment</li><li>
Extraordinary attention to detail, while working under tight deadlines</li><li>
Ability to resolve problems to the satisfaction of both the guest and the company</li><li>
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business</li><li>
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends</li><li>
Work in a fast-paced, busy, and somewhat stressful environment</li></ul>
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$15.00 per hour</div></div>

Spa Host (Female)

<div><div>POSITION OVERVIEW
The Male Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:<ul><li>
Welcome and interact with guests as they enter and exit the facility</li><li>
Provide a luxury experience while engaging conversations with guests and members</li><li>
Ensure that all spa facilities are neat, clean, and well stocked</li><li>
Maintain up-to-date knowledge of facility products, features, and amenities</li><li>
Provide all guests with tours of the facilities and lay out the features and benefits of facilities</li><li>
Issue all guests with a locker, robe, and spa slippers</li><li>
Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments</li><li>
Be able to assist guests with all questions and booking requests while they are in the spa</li><li>
Be able to assist in other areas of the spa as needed without being prompted to do so</li><li>
Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction</li><li>
Attend and participate in support training and staff meetings</li><li>
Ensure all Fontainebleau core values, property and department standards are implemented and applied</li><li>
Attend and participate in support training and staff meetings</li><li>
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li></ul>
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.<ul><li>
High School diploma or equivalent required</li><li>
Experience in a similar role for a high-luxury salon and spa preferred</li><li>
Experience in high-volume luxury spa or resort preferred</li><li>
Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)</li><li>
Polished appearance and demeanor</li><li>
Excellent guest and Member skills</li><li>
Effective time management skills and ability to multi-task in a fast-paced environment</li><li>
Extraordinary attention to detail, while working under tight deadlines</li><li>
Ability to resolve problems to the satisfaction of both the guest and the company</li><li>
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business</li><li>
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends</li><li>
Work in a fast-paced, busy, and somewhat stressful environment</li></ul>
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$15.00 per hour</div></div>

Spa Host (Male)

<div>
 
 Position Overview
 
 
 
 Front Desk Agent position is responsible for providing exceptional customer service, handling guest check-in and check-out processes, and assisting guests with inquiries and requests. The Front Desk Agent plays a key role in creating an exceptional and welcoming experience for guests while ensuring efficient front desk operations.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 The following and other duties may be assigned as necessary:
 
 
 <ul>
 <li>
 Greet guests warmly and efficiently handle their check-in and check-out procedures
 </li>
 <li>
 Provide a personalized experience, ensuring their preferences and special requests are met
 </li>
 <li>
 Assist guests with inquiries, requests, and information about the hotel's facilities, services, and local attractions, striving to exceed guest expectations
 </li>
 <li>
 Respond promptly to guest inquiries, concerns, and complaints with empathy and professionalism
 </li>
 <li>
 Take ownership of any issues and follow through to ensure guest satisfaction
 </li>
 <li>
 Answer phone calls and respond to emails professionally, addressing guest inquiries and routing calls to the appropriate departments
 </li>
 <li>
 Manage cash transactions accurately and responsibly, including guest payments, room deposits, and cash float reconciliation
 </li>
 <li>
 Maintain the front desk area, ensuring it is organized, clean, and presentable at all times
 </li>
 <li>
 Handle guest complaints or issues promptly, taking ownership to resolve concerns and elevate matters to the Front Office Manager when necessary
 </li>
 <li>
 Maintain guest privacy and uphold hotel security procedures, verifying guest identification and providing secure access to guest rooms
 </li>
 <li>
 Foster positive guest relations by demonstrating a courteous and professional demeanor and anticipating guest needs
 </li>
 <li>
 Identify opportunities to upsell hotel services, room upgrades, and packages to enhance the guest experience
 </li>
 <li>
 Coordinate with other hotel departments, such as housekeeping, engineering, and reservations, to meet guest requirements and ensure seamless operations
 </li>
 <li>
 Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
 
 
 </li>
 </ul>
 
 Qualification Requirements
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
 
 
 <ul>
 <li>
 High school diploma or equivalent is required
 </li>
 <li>
 Previous experience in a front desk, guest services, or customer-facing role within the hotel or hospitality industry is preferred but not mandatory
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds and cultures
 </li>
 <li>
 Strong organizational and multitasking abilities to manage guest inquiries, check-ins, and other front desk responsibilities efficiently
 </li>
 <li>
 Proficiency in using hotel reservation systems, property management systems (PMS), and other front office software
 </li>
 <li>
 Customer-centric mindset with a passion for delivering exceptional guest experiences
 </li>
 <li>
 Attention to detail to ensure accurate guest information, reservations, and billing
 </li>
 <li>
 Professional appearance and conduct, with a warm and welcoming demeanor
 </li>
 <li>
 Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
 </li>
 <li>
 Work in a fast-paced, busy, and somewhat stressful environment
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 SUPERVISORY RESPONSIBILITIES
 
 
 
 This position does not have any supervisory responsibilities.
 
 
 
 DIVERSITY COMMITMENT
 
 
 
 Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
 
 
 
 CERTIFICATES, LICENSES, REGISTRATIONS
 
 
 
 Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
 
 
 
 Language Skills
 
 
 
 Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
 
 
 
 REASONING ABILITY
 
 
 
 Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 
 
 
 PHYSICAL DEMANDS
 
 
 
 The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
 
 
 The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
 
 
 
 WORK ENVIRONMENT
 
 
 
 The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
 
 
 Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
 
 
 
 PAY TRANSPARENCY
 
 
 
 Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
 
 
 In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
 
 
 
 SALARY
 
 
 
 $20.00 per hour
</div>

Front Desk Agent

Join Fontainebleau Las Vegas and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fontainebleau Las Vegas

About Company

Spa Concierge

Spa Host (Female)

Spa Host (Male)

Front Desk Agent