Urwah Admin

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Function as the main contact person for the city-wide Client Accounts.
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all Key Accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned Accounts.
 </li>
 <li>
 Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
 </li>
 <li>
 Forecast and track key account Metrics (e.g. monthly &amp; quarterly sales results and annual forecasts).
 </li>
 <li>
 Responsible for designing exclusive marketing campaigns, partnerships &amp; co branding activities.
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant degree.
 </li>
 <li>
 Has an acute sense of responsibility and can take full ownership of the function.
 </li>
 <li>
 At least 2 years&rsquo; experience in the relevant field.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents
 </li>
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 Your knowledge of the internet and e-commerce sector is solid
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 You are driven and ambitious.
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 You are very proactive and could lead independent projects.
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 You have the ability to perform root cause analysis and build process flows.
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 You&rsquo;re very detail oriented and pay attention to all the steps in the process
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 <li>
 You are process oriented and data driven
 </li>
 </ul>
</div>

Assistant Manager, Account Management

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
 </li>
 <li>
 Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
 </li>
 <li>
 Responsible for steering the warehouse operations to the agreed SLAs and KPIs
 </li>
 <li>
 Proactively recommend and implement operational goals, objectives, and process improvements
 </li>
 <li>
 Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment
 </li>
 <li>
 Allocate resources to ensure optimal efficiency (scheduling)
 </li>
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 Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
 </li>
 <li>
 Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
 </li>
 <li>
 Effectively ensure that the implementation of policies, procedures and work standards are met
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 Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
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 <li>
 Ensure warehouse housekeeping and workplace safety
 </li>
 <li>
 Ensure timely dispatch of orders with 100% accuracy.
 </li>
 <li>
 Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
 </li>
 <li>
 Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s from a reputable university
 </li>
 <li>
 In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
 </li>
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 Knowledge of industry&rsquo;s local legislation
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 Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community
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 Working knowledge of performance/operation metrics
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 Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
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 Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
 </li>
 <li>
 Self-motivated and able to work independently
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 Outstanding communication and people skill
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What does your playfield look like?
 
 
 
 <ul>
 <li>
 We work in a flexible but fast paced environment.
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 We start and end with customers to deliver exceptional service.
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 We love to innovate, prioritize, decide, and deliver.
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 We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Business Manager

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a highly analytical and results-driven individual to join our regional logistics team as a Senior Specialist, Performance (Courier Pricing).
 
 
 In this role, you will play a critical part in designing, analyzing, and optimizing rider payment and incentive strategies across our 16 diverse markets. Acting as the bridge between high-level business goals and on-the-ground operational reality, you will treat rider incentives as a key operational lever. You will use data-driven insights to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance while ensuring financial sustainability.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Incentive Strategy &amp; Governance: Define and optimize rider payment and incentive models. Develop frameworks to harmonize incentive strategies across diverse markets while allowing for necessary local adaptations, maintaining consistency and financial discipline. Ensure payment models align with broader business goals, logistics performance KPIs (e.g., delivery time), and rider satisfaction.
 </li>
 <li>
 Financial Impact &amp; Cost Efficiency: Continuously evaluate the financial impact of payment models and monitor cost-per-order (CPO) trends. Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention.
 </li>
 <li>
 Data Analysis &amp; Insights: Dive deep into large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations. Translate complex data into actionable strategic recommendations.
 </li>
 <li>
 Rollout of Models &amp; Automation: Execute and drive the regional implementation of advanced data science models and automated tools tailored to rider payments and operational efficiency.
 </li>
 <li>
 Initiative Rollout &amp; Innovation: Challenge the status quo by introducing innovative techniques to enhance rider payment systems. Support the testing and rollout of strategic initiatives and new pay components (e.g., dynamic pricing, surge models, quest incentives) aimed at improving logistics performance and order acceptance rates.
 </li>
 <li>
 Product Collaboration: Partner with the Delivery Hero&rsquo;s Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region.
 </li>
 <li>
 Stakeholder Management &amp; Market Partnership: Work closely with operations, finance, product, and local logistics stakeholders. Build strong relationships with market teams to understand their unique challenges, implement refined incentive structures, and drive scalable solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: 3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in the gig-economy, marketplace dynamics, or logistics is a strong plus.
 </li>
 <li>
 Education: University degree in STEM, Economics, Business, or a related quantitative field.
 </li>
 <li>
 Technical Fluency: Proficiency in Excel, SQL, and Looker is required to independently dive into the data, uncover insights, and build robust models.
 </li>
 <li>
 Communication: Exceptional English communication skills, both written and spoken. You are comfortable effectively challenging the status quo, and negotiating with senior stakeholders and leadership.
 </li>
 </ul>
</div>

Senior Specialist, Performance (Courier Pricing)

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a
 
 Marketing Data Analyst
 
 to be part of our mission to drive impactful decisions and incremental marketing value across our 16 markets. Working within our Marketing Analytics team, you'll support the team by providing high-quality insights, maintaining data consistency, conducting deep-dive analyses, evaluating A/B experiments, and providing strategic insights that drive decisions on key marketing levers from campaigns constructs to customer communications. This is a foundational role offering the opportunity to grow technical skills, gain exposure to high-impact projects, and learn from experienced data professionals who work on big problems at a global scale, leveraging the latest AI tools and analytical techniques.
 
 
 
 Key responsibilities:
 
 
 
 <ul>
 <li>
 Strategic Marketing Analysis: Utilize analytical methodologies ranging from Experimentation to Data modeling to Descriptive/Predictive/Prescriptive analytics in order to measure incremental impact and make actionable recommendations regarding marketing lever utilization, customer funnel, spend optimization, and tactical execution of marketing initiatives
 </li>
 <li>
 Data Modeling &amp; Measurement: Build and refine measurement frameworks and metric definitions for key marketing initiatives; Lead the development of SQL models to implement frameworks and transform massive datasets into actionable insights using tools like BigQuery (SQL), Excel, and dbt.
 </li>
 <li>
 Strategic Reporting &amp; Visualization: Build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business operators and leaders.
 </li>
 <li>
 Collaboration &amp; Stakeholder partnership: Collaborate with marketing partners to understand strategic objectives, recommend analytics solutions, and present insights effectively. Also, work closely with senior analysts and team leads, learning from their approach to data modeling, visualization, and storytelling.
 </li>
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 Data Quality &amp; Tracking: Monitoring data quality and participating in QA processes to ensure consistency across all reporting metrics.
 </li>
 <li>
 AI-Driven Analytics &amp; Automation: Evaluate and implement AI-powered solutions that transform how marketing analytics operates &mdash; including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst workflows into scalable AI tools, and share knowledge across the team.
 
 
 </li>
 </ul>
 
 Find out more about our Data Analytics team here:
 
 
 
 <ul>
 <li>
 Turn insights into impact!
 </li>
 <li>
 Looking for a career in data analytics? This could be the opportunity for you!
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Statistics, Mathematics, Economics, Computer Science, or a related field.
 </li>
 <li>
 Overall 2-4 years of experience in data analytics. Experience supporting Marketing, Growth, Brand, or similar teams is an advantage.
 </li>
 <li>
 2+ years of proficiency in SQL and experience with at least one data visualization tool (e.g., Looker, Tableau).
 </li>
 <li>
 Strong communication skills, with an ability to present findings in a clear and concise way to various levels of business partners.
 </li>
 <li>
 A team-oriented mindset with a willingness to learn and take on new challenges.
 </li>
 <li>
 Solid background in statistical analysis, including A/B testing and data modeling is an advantage.
 </li>
 <li>
 Interest in AI solutions and their applications in analytics is an advantage.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 A dynamic and challenging work environment.
 </li>
 <li>
 A company committed to developing you personally and professionally.
 </li>
 <li>
 A great working atmosphere with regular company and team events.
 </li>
 <li>
 A vibrant and international team committed to diversity and inclusion.
 </li>
 <li>
 Responsibility from day one in a fast growing and global company.
 </li>
 <li>
 Other benefits include free food, health and dental insurance, and learning and development opportunities!
 
 
 </li>
 </ul>
 foodpanda is operated by Delivery Hero Group (&ldquo;DH Group&rdquo;) - the world&rsquo;s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
 
 
 In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 16 markets in both regions.
</div>

Data Analyst (Marketing)

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As a
 
 Senior Finance Data Analyst,
 
 you will leverage your expertise to directly impact the strategy, growth, and financial operations of our 16 markets by delivering actionable insights and advanced analytics and reporting solutions. In this role, you&rsquo;ll work as a critical thought partner with senior Finance and FinTech leaders to influence strategy, mentor junior analysts, and leverage AI to build the future of finance analytics. This is a high-visibility position that plays a pivotal role in data-driven decision-making.
 
 
 <ul>
 <li>
 Financial Reporting and Analytics: Design robust internal and external reporting and measurement solutions for financial operations and FinTech initiatives ranging from projecting and/or evaluating the impact of campaigns to measuring the value of key FinTech partnerships.
 </li>
 <li>
 Advanced Data Modeling &amp; Measurement: Define measurement frameworks and metric definitions for key financial operations; Lead the development of complex SQL models to implement as well as transform massive datasets into actionable insights using tools like BigQuery and dbt.
 </li>
 <li>
 Stakeholder Engagement &amp; Influence: Collaborate closely with senior finance partners to understand strategic objectives, recommend analytics solutions, negotiate priorities, and present insights effectively.
 </li>
 <li>
 Strategic Reporting &amp; Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders.
 </li>
 <li>
 Mentorship &amp; Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
 </li>
 <li>
 AI-Driven Analytics &amp; Automation: Identify, design, and implement AI-powered solutions that transform how finance analytics operates &mdash; including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst and financial workflows into scalable AI tools. Act as a driver of AI adoption within the team, setting standards and upskilling junior analysts.
 
 
 </li>
 </ul>
 Find out more about our Data Analytics folks here:
 
 
 <ul>
 <li>
 Turn insights into impact!
 </li>
 <li>
 Looking for a career in data analytics? This could be the opportunity for you!
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or advanced degree in Finance, Statistics, Data Science, Analytics, Mathematics, Economics, Computer Science, or related field.
 </li>
 <li>
 5+ years of experience in data analytics with a strong focus on SQL,python, data modeling, and data visualization.
 </li>
 <li>
 3+ years of experience supporting Finance or similar teams, with a track record of influencing leadership and driving financial operations, reporting, or FinTech optimizations via actionable, data-backed recommendations.
 </li>
 <li>
 Experience with Payments and/or Financial Products a strong asset.
 </li>
 <li>
 Proficiency with advanced SQL (preferably with BigQuery or similar DWH) and experience in Looker or Tableau. Familiarity with dbt/Airflow is a plus.
 </li>
 <li>
 Solid background in statistical analysis, including experimentation and data modeling.
 </li>
 <li>
 Experience leading or mentoring other analysts, with an ability to foster teamwork and collaboration.
 </li>
 <li>
 Strong business acumen with excellent communication and presentation skills.
 </li>
 <li>
 Ability to work independently on complex projects and deliver high-impact results in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 A dynamic and challenging work environment.
 </li>
 <li>
 A company committed to developing you personally and professionally.
 </li>
 <li>
 A great working atmosphere with regular company and team events.
 </li>
 <li>
 A vibrant and international team committed to diversity and inclusion.
 </li>
 <li>
 Responsibility from day one in a fast growing and global company.
 
 
 </li>
 </ul>
 foodpanda is operated by Delivery Hero Group (&ldquo;DH Group&rdquo;) - the world&rsquo;s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
 
 
 In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 17 markets in both regions.
</div>

Senior Data Analyst (Finance)

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Manager, Corporate Operations will be responsible for overseeing end-to-end operational excellence across Pan Pakistan supply chain functions, including sourcing, warehousing, and last-mile logistics. This role requires a strategic thinker with strong execution capabilities to optimize costs, improve fulfillment rates, and ensure seamless coordination between internal teams, suppliers, and third-party partners. The ideal candidate will drive process improvements, maintain high service levels, and ensure operational KPIs are consistently achieved while supporting business growth and profitability.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Operations &amp; Supply Chain Management
 </li>
 <li>
 Lead and manage Pan Pakistan operations, including sourcing, warehousing, and last-mile logistics to ensure efficient and seamless execution.
 </li>
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 Monitor and maintain a fulfillment rate of 95% or higher across operations.
 </li>
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 Oversee timely creation and submission of purchase orders to ensure optimal stock availability.
 </li>
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 Act as the primary point of contact for resolving real-time operational challenges such as stock shortages, capacity constraints, and logistics disruptions.
 </li>
 <li>
 Partner &amp; Vendor Management
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 Onboard and manage warehouse partners to optimize operational costs and efficiency.
 </li>
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 Establish and align SOPs, payment terms, and best practices with third-party partners.
 </li>
 <li>
 Lead onboarding and performance management of third-party logistics (3PL) partners to ensure:
 </li>
 <li>
 99% customer satisfaction rate
 </li>
 <li>
 Operations costs maintained under 2% of GMV
 </li>
 <li>
 Conduct regular visits to suppliers to improve sourcing efficiency, pricing, and fulfillment reliability.
 </li>
 <li>
 Financial &amp; Cost Optimization
 </li>
 <li>
 Ensure operational costs are controlled and maintained below 2% of GMV.
 </li>
 <li>
 Optimize working capital to ensure liquidity and availability of funds for business investments.
 </li>
 <li>
 Collaborate with internal stakeholders to improve margins through:
 </li>
 <li>
 Strategic sourcing
 </li>
 <li>
 Supplier negotiations (including back margins)
 </li>
 <li>
 Monitoring account-level profitability
 </li>
 <li>
 Performance Monitoring &amp; Compliance
 </li>
 <li>
 Track and ensure adherence to all operational KPIs and benchmarks.
 </li>
 <li>
 Ensure strict compliance with Standard Operating Procedures (SOPs) across all operational functions.
 </li>
 <li>
 Conduct routine audits to ensure inventory accuracy and system alignment.
 </li>
 <li>
 Maintain oversight on recovery updates by coordinating with account managers and ensuring timely follow-ups.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and support the operations team to enhance productivity and efficiency.
 </li>
 <li>
 Ensure team members are equipped with the necessary tools, training, and resources.
 </li>
 <li>
 Develop and implement SOPs to streamline workflows and maintain work within operational hours.
 </li>
 <li>
 Process Improvement &amp; Automation
 </li>
 <li>
 Identify opportunities to improve and automate repetitive operational tasks, including:
 </li>
 <li>
 Drive continuous improvement initiatives to enhance efficiency and reduce manual workload.
 </li>
 <li>
 Client &amp; Stakeholder Engagement
 </li>
 <li>
 Conduct periodic client visits to understand service gaps and improve customer experience.
 </li>
 <li>
 Maintain strong relationships with suppliers and partners to ensure consistent service quality and competitive pricing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Operations, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 5+ years of experience in operations, supply chain, or logistics management.
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven approach.
 </li>
 <li>
 Proven ability to manage vendors, logistics partners, and cross-functional teams.
 </li>
 <li>
 Excellent negotiation, communication, and stakeholder management skills.
 </li>
 <li>
 Experience in cost optimization, KPI tracking, and process automation.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 </ul>
</div>

Manager, Corporate Operations

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Responsibilities
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes.
 </li>
 <li>
 Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness.
 </li>
 <li>
 Drive lead conversion performance by optimizing follow-ups, recruiter coordination, and applicant engagement throughout the hiring journey.
 </li>
 <li>
 Monitor and improve new rider retention by analyzing early lifecycle performance, onboarding effectiveness, and operational engagement.
 </li>
 <li>
 Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget.
 </li>
 <li>
 Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance.
 </li>
 <li>
 Analyze operational and recruitment data to identify trends, inefficiencies, and improvement opportunities.
 </li>
 <li>
 Collaborate closely with recruitment, operations, and hub teams to improve rider quality.
 </li>
 <li>
 Ensure process compliance and maintain data accuracy across recruitment and operational systems.
 </li>
 <li>
 Support process improvement initiatives focused on operational efficiency, hiring effectiveness, and rider experience.
 </li>
 <li>
 Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field.
 </li>
 <li>
 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management.
 </li>
 <li>
 Experience in logistics, mobility, delivery, or gig-economy operations is preferred.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Strong understanding of hiring funnels, lead management, conversion tracking, and rider quality metrics.
 </li>
 <li>
 Experience in KPI reporting, operational analysis, and performance monitoring.
 </li>
 <li>
 Proficiency in Microsoft Excel, Google Sheets, or data reporting tools for analysis and dashboard management.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to identify operational gaps and recommend actionable solutions.
 </li>
 <li>
 Ability to manage multiple stakeholders and coordinate effectively across recruitment and operations teams.
 </li>
 <li>
 Good communication and presentation skills.
 </li>
 <li>
 Experience in retention analysis, workforce planning, and operational performance management is preferred.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple priorities effectively.
 </li>
 <li>
 Proactive mindset with strong ownership and execution capabilities.
 </li>
 </ul>
</div>

Expert, Quality

Join foodpanda and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.