Urwah Admin

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 foodpanda is seeking a
 
 Manager, Logistics Admin
 
 to serve as the operational backbone of our rider supply chain infrastructure. This role is critical in ensuring the seamless management of our stock backend, maintaining high-precision inventory accuracy across regions, and orchestrating financial approvals through SAP Ariba.
 
 
 You will sit at the intersection of Operations, Finance, and Procurement, shaping how we manage product lifecycles, vendor relationships, and warehouse efficiency. The objective is to create a scalable, data-driven logistics framework that ensures our supply hubs are always optimized and our digital storefront is perfectly aligned with physical stock.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee the end-to-end inventory backend ecosystem, ensuring data security through robust access protocols and maintaining a high-fidelity alignment between digital catalogs and physical inventory.
 </li>
 <li>
 Lead cross-functional coordination with regional, Finance and Procurement teams to ensure logistical requirements are met timely and accurately according to forecasted demand.
 </li>
 <li>
 Architect comprehensive inventory movement plans and vendor delivery schedules to ensure balanced stock distribution and zero operational downtime across all regions.
 </li>
 <li>
 Utilize historical city-level consumption trends to project future demand for core assets, ensuring high availability of high-turnover items while minimizing obsolescence.
 </li>
 <li>
 Champion the accuracy of the master Inventory Tracker by implementing audit mechanisms to identify and rectify data entry discrepancies, ensuring 100% system hygiene.
 </li>
 <li>
 Drive cost-effectiveness by analyzing price fluctuations and negotiating competitive quotations with the Procurement team to maximize budget efficiency and ROI.
 </li>
 <li>
 Govern the SAP Ariba workflow to ensure all Procurement Requests (PRs) are validated against market benchmarks and processed for timely executive approval.
 </li>
 <li>
 Manage the strategic lifecycle of supply hub agreements, monitoring rental increments and expirations to ensure uninterrupted facility operations across the network.
 </li>
 <li>
 Lead the lease renewal process in coordination with internal stakeholders to maintain a legally compliant and organized regional contract repository.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business Administration, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in Logistics, Supply Chain Administration, or E-commerce Operations.
 </li>
 <li>
 Hands-on proficiency with Shopify Backend and SAP Ariba (or similar ERP/Procurement tools).
 </li>
 <li>
 Strong analytical skills with the ability to manage complex trackers in Excel/Google Sheets.
 </li>
 <li>
 Experience in the gig economy, Q-commerce, or fast-paced logistics environments is highly preferred.
 </li>
 </ul>
</div>

Manager, Logistics Admin

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for a highly-driven and motivated
 
 Manager, Facility
 
 in our team. If you thrive on speed, love solving problems, and have an ownership mindset, this is the environment for you.
 
 
 The ideal candidate will have experience in delivering infrastructural projects, personally involved in acquisitions and expansions, competent in managing asset health, adept at people management and comfortable in diving deep and getting things done.
 
 
 This role will be based in Islamabad and will report to the Network Development Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage real estate, facilities, asset maintenance, issue identification and resolution, and performance KPIs for the local market
 </li>
 <li>
 Oversee building and facilities maintenance, asset management, and audits of 3rd-party maintenance contracts
 </li>
 <li>
 Manage the launch, relocation, and revamp of dark stores, including site scouting, execution, and handover
 </li>
 <li>
 Supervise contractors on budgets, specialties, and project execution; conduct site visits to ensure quality and timeliness
 </li>
 <li>
 Handle and maintain permits, licenses, and municipal approvals in the system; ensure compliance with zoning, safety, and environmental regulations
 </li>
 <li>
 Plan and manage repair and maintenance schedules; maintain strong relationships with service providers to ensure cost-effective and prompt issue resolution
 </li>
 <li>
 Identify and assess potential sites for stores and warehouses to meet operational requirements
 </li>
 <li>
 Negotiate leases and contracts for cost-effectiveness and alignment with company goals
 </li>
 <li>
 Identify process improvements, stay updated on industry trends, and adopt advancements in facility management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Candidate must have at least a Bachelor&rsquo;s Degree, Engineering would be preferred
 </li>
 <li>
 Must have at least 5 years of experience in real estate and facility management
 </li>
 <li>
 Previous experience within project management
 </li>
 <li>
 Technical experience relevant to equipment and installations in facilities is an advantage
 </li>
 <li>
 Proficient with Google Workplace
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills
 </li>
 <li>
 Have a good understanding of store operations and logistics
 </li>
 <li>
 Have the structure to handle several tasks simultaneously
 </li>
 <li>
 You communicate fluently verbally and in writing in both Urdu and English
 </li>
 </ul>
</div>

Manager, Facility (North)

<div>
 
 Senior Executive, Telesales &ndash; Future Talent Pipeline (Pakistan) - We&rsquo;re proactively pipelining high-performing talent for upcoming roles. Shortlisted candidates would be prioritized as opportunities arise.
 
 
 
 
 Are you a fit?
 
 
 
 <ul>
 <li>
 Proven Track Record: Experience in telesales with a history of hitting commercial targets.
 </li>
 <li>
 Environment: You thrive in fast-paced, high-accountability settings.
 
 
 </li>
 </ul>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Overview:
 
 As a Telesales Representative, you will be responsible for identifying and onboarding new restaurants and home chefs to join our platform. You will play a crucial role in growing our business and ensuring the best dining experiences for our customers. In addition to sales activities, you will oversee the incubation and account management process for newly acquired vendors for a period of one month to ensure a smooth onboarding experience and sustained business growth.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Inbound Leads: Handle incoming inquiries from potential restaurant owners and home chefs interested in joining our platform.
 </li>
 <li>
 Offline Search: Research and identify potential restaurant partners and home chefs through offline channels such as local directories, industry events, and referrals.
 </li>
 <li>
 Build Relationships: Establish and maintain strong relationships with potential partners, providing them with information about our services, benefits, and pricing.
 </li>
 <li>
 Qualify Leads: Assess the suitability of potential partners based on our criteria, ensuring they meet our quality standards.
 </li>
 <li>
 Sales Presentations: Conduct persuasive sales presentations over the phone, demonstrating the value of joining our platform.
 </li>
 <li>
 Negotiation: Negotiate terms and agreements with potential partners, addressing their concerns and objections effectively.
 </li>
 <li>
 Onboarding: Assist in onboarding, ensuring partners have all the necessary information and resources to get started.
 </li>
 <li>
 Meet Targets: Meet or exceed monthly and quarterly acquisition targets and KPIs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 MBA, BBA, B.Com from a recognized University
 </li>
 <li>
 Proven experience in telesales, Sales, or a similar sales role.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Strong interpersonal skills and the ability to build rapport.
 </li>
 <li>
 Self-motivated and goal-oriented.
 </li>
 <li>
 Familiarity with the restaurant industry and home chef community is a plus.
 </li>
 <li>
 Proficiency in using CRM software and the Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 A dynamic and challenging working environment, with an extra steep learning curve.
 </li>
 <li>
 The chance to excel and influence in a company and team where decisions are taken based on data insights.
 </li>
 <li>
 Being part of a fast growing and global company.
 </li>
 <li>
 A vibrant and international team with diverse backgrounds
 </li>
 <li>
 Growth opportunities based on your performance.
 </li>
 <li>
 Flexible working environment.
 
 
 </li>
 </ul>
 Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
</div>

Senior Executive, Telesales

<div>
 
 Assistant Manager, Account Management &ndash; Future Talent Pipeline (Pakistan) -
 
 We&rsquo;re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.
 
 
 
 Are you a fit?
 
 
 
 <ul>
 <li>
 Proven Track Record: Experience in Account Management with a history of hitting commercial targets.
 </li>
 <li>
 Environment: You thrive in fast-paced, high-accountability settings.
 </li>
 <li>
 Location: We hire across major cities in Pakistan; please enter your localtion for discussion during shortlisting.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 We are looking for an
 
 Assistant Manager, Account Management
 
 position. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.
 
 
 
 Responsibilities:
 
 
 
 
 Responsibilities include, but are not limited to:
 
 
 
 <ul>
 <li>
 Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
 </li>
 <li>
 Monitor accounts and identifying upsell and cross-sell opportunities
 </li>
 <li>
 Develop sound strategic marketing plans and ensure consistent growth for the client&rsquo;s business
 </li>
 <li>
 Monitor each account&rsquo;s performance metrics and ensure compliance with foodpanda&rsquo;s operational standards function.
 </li>
 <li>
 Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
 
 
 </li>
 </ul>
 
 Collaboration:
 
 
 
 <ul>
 <li>
 Collaborate with other departments &amp; stakeholders and provide feedback and identifying industry trends
 </li>
 <li>
 Account Manager will be the main point of contact in all matters relating to client&rsquo;s concerns &amp; needs
 </li>
 <li>
 Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
 </li>
 <li>
 Collaborate with various stakeholders to ensure project delivered timely
 </li>
 <li>
 Collaborate with internal departments to facilitate client need fulfillment
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-3 years&rsquo; experience within a client management role preferable
 </li>
 <li>
 Proven B2B sales experience would be an advantage, preferably within the areas of F&amp;B, media, advertising, FMCG and e-commerce
 </li>
 <li>
 Exceptional verbal and written communication skills.
 </li>
 <li>
 Ability to collect, track, and analyze large amounts of data.
 </li>
 <li>
 Adaptability and strong problem-solving skills.
 </li>
 <li>
 Outstanding knowledge of MS Office
 </li>
 <li>
 Knowledge in Salesforce is a plus
 </li>
 <li>
 Ability to speak in other languages would be an added advantage
 
 
 </li>
 </ul>
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Account Management
 </li>
 <li>
 Client Relationship Building
 </li>
 <li>
 Upselling/Cross-Selling
 </li>
 <li>
 E-Commerce
 </li>
 <li>
 Revenue Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Critical Thinking/Problem Solving/Negotiation
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 A dynamic and challenging working environment with a steep learning curve
 </li>
 <li>
 Responsibility from day one in the leading food delivery company in the world
 </li>
 <li>
 The opportunity to be part of a happy, high functioning and smart team
 </li>
 <li>
 Periodic fun, engaging company events &amp; team activities
 </li>
 <li>
 A company committed to developing you personally and professionally.
 </li>
 <li>
 A vibrant and international team with diverse backgrounds from all over the world
 </li>
 <li>
 A culture that empowers you to take full ownership of your work and career
 </li>
 </ul>
</div>

Assistant Manager, Account Management

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Location: Karachi
 
 
 
 foodpanda is the leading, on-demand food and grocery delivery company in Pakistan, bringing thousands of your best loved restaurants, favourite shops and quality products from our marts into your home or office - fast! We&rsquo;re all about bringing on the smartest yet humble and authentic folks, as we continue to grow with an &ldquo;all hands on deck&rdquo; environment.
 
 
 We are looking for an experienced
 
 Head of DMart Operations
 
 to establish very strong foundation for excellence in operations and delivery of superior customer experience, consistently. This is a high-visibility role and the right person will demonstrate exceptional command on retail principles with a track record of consistently exceeding against top quartile performance benchmarks in a multi store retail format. You will co-create the strategy for the business in collaboration with key stakeholders locally and regionally. You will define and select operational model to grow the business despite internal and external shocks and challenges. You set high standards, role model collaborative behaviors and provide support and guidance to the team to learn, adopt and excel against industry best practices. You will set ambitious targets and build a high-performing organization to achieve strong business results.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ownership of P&amp;L: drive top line revenues while optimizing bottom line expenses
 </li>
 <li>
 Ruthless elimination of non productive costs, leakages and drive down shrinkage to best in class levels
 </li>
 <li>
 Complete accountability of operating the marts business
 </li>
 <li>
 Organize operational teams to maximize productivity while delivering against demanding service standards
 </li>
 <li>
 Recruit, on-board and coach a high-performing team to achieve ambitious targets
 </li>
 <li>
 Plan and manage successful campaigns to deliver business objectives and out perform on customer expectations
 </li>
 <li>
 Maintain close liaison with external agencies/govt departments to ensure uninterrupted operations, resolve any challenges to business continuity
 </li>
 <li>
 Ensure regular feedback and exchange of information with rider operations team to improve productivity, reduce customer complaints, enhance customer experience
 </li>
 <li>
 Inspire a large team to deliver against high standards despite adversity.
 </li>
 <li>
 Manage growth and retention of team.
 </li>
 <li>
 Drive the Operational team to ensure compliance with operational standards
 </li>
 <li>
 Balance high-level strategic thinking with hands-on execution
 </li>
 <li>
 Be an authority on commercial, operational and financial KPIs
 </li>
 <li>
 Liaise closely with regional teams and with other countries to understand best practices and tailor it to local needs
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Hands on Retail management experience is a must- understanding the basics of all functions, especially operations and commercials
 </li>
 <li>
 Very high level of ownership and astute commercial acumen
 </li>
 <li>
 Ability to lead with purpose, ethics and integrity and set high standards across the operations.
 </li>
 <li>
 Stakeholder Management - work with local &amp; regional leadership to align on priorities and resolve bottlenecks
 </li>
 <li>
 Excellent organizational and leadership abilities
 </li>
 <li>
 Outstanding communication and people skills.
 </li>
 <li>
 Prior experience in FMCG/Groceries not a must, but highly preferred
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What we offer
 
 
 
 <ul>
 <li>
 A dynamic and challenging work environment.
 </li>
 <li>
 A company committed to developing you personally and professionally.
 </li>
 <li>
 A great working atmosphere with regular company and team events.
 </li>
 <li>
 A vibrant and international team committed to diversity and inclusion.
 </li>
 <li>
 Responsibility from day one in a fast growing and global company.
 </li>
 <li>
 Other benefits include free food, health and dental insurance, and learning and development opportunities!
 
 
 </li>
 </ul>
 Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
</div>

Head, Dmart Operations

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Head / Lead, Country Fleet Health is responsible for managing the overall health, efficiency, and scalability of the rider fleet across Pakistan. This role plays a critical part in ensuring supply availability aligns with demand growth, while maintaining high standards of rider performance, compliance, and experience.
 
 
 The role requires a strong balance of strategic planning and operational execution, with a focus on optimizing the end-to-end rider lifecycle&mdash;from recruitment to retention and performance management.
 
 
 <ul>
 <li>
 Rider Lifecycle Management
 </li>
 <li>
 Recruitment Strategy &amp; Execution
 </li>
 <ul>
 <li>
 Design and execute data-driven rider recruitment strategies to meet fleet size targets aligned with order demand
 </li>
 <li>
 Optimize acquisition channels, conversion funnels, and cost efficiency
 </li>
 <li>
 Continuously monitor market dynamics and competitor benchmarks to stay ahead in supply acquisition
 </li>
 </ul>
 <li>
 Onboarding &amp; Training
 </li>
 <ul>
 <li>
 Oversee onboarding processes to ensure riders are fully equipped, compliant, and operationally ready
 </li>
 <li>
 Standardize training frameworks to drive consistency in rider performance and service quality
 </li>
 <li>
 Ensure strong first-week experience to improve early-stage retention
 </li>
 </ul>
 <li>
 Performance Management &amp; Compliance
 </li>
 <ul>
 <li>
 Implement and localize central performance frameworks, including KPIs, SLAs, and productivity benchmarks
 </li>
 <li>
 Monitor rider performance and take corrective actions to maintain a high-performing fleet
 </li>
 <li>
 Enforce compliance standards, policies, and safety protocols across the rider base
 </li>
 </ul>
 <li>
 Operational Support &amp; Rider Experience
 </li>
 <li>
 Rider Support
 </li>
 <ul>
 <li>
 Establish and manage effective rider support mechanisms outside active shifts
 </li>
 <li>
 Act as an escalation point for operational issues and ensure timely resolution
 </li>
 <li>
 Continuously improve rider experience through structured feedback loops and engagement initiatives
 </li>
 </ul>
 <li>
 Rider Payroll &amp; Payout Accuracy
 </li>
 <ul>
 <li>
 Oversee the preparation and validation of rider payroll files
 </li>
 <li>
 Ensure timely, accurate, and transparent payouts
 </li>
 <li>
 Partner with finance and product teams to improve payout systems and reduce discrepancies
 </li>
 </ul>
 <li>
 Fleet Health &amp; Optimization
 </li>
 <li>
 Drive key fleet health metrics including activation, utilization, retention, and reactivation
 </li>
 <li>
 Identify gaps in supply-demand balance and proactively deploy interventions (incentives, reactivation campaigns, etc.)
 </li>
 <li>
 Lead initiatives to improve rider engagement, loyalty, and long-term retention
 </li>
 <li>
 Analyze operational data to identify inefficiencies and implement scalable solutions
 </li>
 <li>
 Stakeholder Management &amp; Leadership
 </li>
 <li>
 Collaborate with regional and central teams to align on global fleet strategies and local execution
 </li>
 <li>
 Work closely with Product, Finance, and Operations teams to drive continuous improvements
 </li>
 <li>
 Lead and develop local fleet teams to ensure strong execution and accountability
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6&ndash;10+ years of experience in operations, logistics, marketplace, or gig economy businesses
 </li>
 <li>
 Proven track record of managing large-scale operations or supply-side platforms
 </li>
 <li>
 Strong analytical mindset with experience in data-driven decision-making
 </li>
 <li>
 Experience in rider/driver operations, fleet management, or last-mile logistics is highly preferred
 </li>
 <li>
 Strong leadership and stakeholder management skills
 </li>
 <li>
 Ability to operate in a fast-paced, high-growth environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Optimal fleet size aligned with demand across all cities
 </li>
 <li>
 Improved rider retention and reduced churn
 </li>
 <li>
 High compliance and performance standards across the fleet
 </li>
 <li>
 Seamless rider experience with minimal operational friction
 </li>
 <li>
 Accurate and timely rider payouts
 </li>
 </ul>
</div>

Lead, Country Fleet Health

Head, Country Fleet Health

Join foodpanda and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.