Urwah Admin

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 The pandas have embarked on an inspiring journey to serve &ldquo;Meal for Every Table.&rdquo; This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food &amp; more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.
 
 
 
 Job Description
 
 
 
 Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a
 
 Rider Engagement Manager
 
 and play your part in the &ldquo;Logistics&rdquo; domain.
 
 
 On this journey, you will report to
 
 Lead Rider Engagement &amp; Communications
 
 
 
 
 Your Responsibilities will include:
 
 
 
 <ul>
 <li>
 Manage the full rider lifecycle, from acquisition to reactivation.
 </li>
 <li>
 Define the strategy, create activation campaigns, do deep dive analysis, create content, and invent innovative bonuses.
 </li>
 <li>
 Responsible for the acquisition strategy, to improve conversion over our onboarding funnels with the aim of maximizing applicant conversion
 </li>
 <li>
 Build partnerships and collaborations that support rider well-being and enhance the overall rider experience.
 </li>
 <li>
 Oversee the lifecycle strategy; set-up and execute campaigns that improve the rider lifecycle (ex: improving performance, minimizing churn, reactivating lapsed riders, ...etc)
 </li>
 <li>
 Project Management - take ownership of high-leverage projects and drive them forward to completion using team members to help in execution
 </li>
 <li>
 Responsible for the Campaign Management; set-up and execute activation campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns
 </li>
 <li>
 Conduct engagement surveys and align with operations on actions to improve Riders experience
 </li>
 <li>
 Work continuously to enhance the process of enrolment, onboarding and payment in alignment with other Logistics sub-functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your role in this journey requires the following:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Marketing/Business or equivalent
 </li>
 <li>
 3-4 years of work experience
 </li>
 <li>
 Strong leadership and communication skills, able to work independently and reliable
 </li>
 <li>
 Proactive and could lead independent projects
 </li>
 <li>
 Ability to communicate effectively and confidently at all levels
 </li>
 <li>
 Process-oriented and data-driven
 </li>
 <li>
 Well versed with G-Suite
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What does your playfield look like?
 
 
 
 <ul>
 <li>
 We work in a flexible but fast paced environment.
 </li>
 <li>
 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Manager, Rider Engagement

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Design and implement integrated communication strategies in line with company goals.
 </li>
 <li>
 Define key messaging and tactics to strengthen corporate reputation.
 </li>
 <li>
 Build and nurture strong relationships with media, bloggers, vloggers, and influencers.
 </li>
 <li>
 Partner with internal communications to foster employee engagement across the organization.
 </li>
 <li>
 Oversee the creation of compelling, high-quality content for traditional and digital platforms.
 </li>
 <li>
 Ensure all content adheres to brand guidelines, maintaining consistency in style, tone, and quality.
 </li>
 <li>
 Develop and execute crisis communication plans to safeguard brand credibility.
 </li>
 <li>
 Track social media trends and competitor activities to refine strategies.
 </li>
 <li>
 Deliver communication reports and insights to senior management and regional teams.
 </li>
 <li>
 Plan, manage, and execute corporate events and promotional activities as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Public Relations, Communications, Journalism, Marketing, or related field.
 </li>
 <li>
 Demonstrated experience in communications, PR, or a related role.
 </li>
 <li>
 Strong expertise in media relations, social media management, and content development.
 </li>
 <li>
 Exceptional written and verbal communication skills.
 </li>
 <li>
 Strong organizational, planning, and project management abilities.
 </li>
 <li>
 Ability to work under pressure and manage multiple projects simultaneously.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So, if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So, if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Lead, Corporate Communications & PR

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Develop strategic business partnerships with existing customers to be in line with department's direction and customer strategy to deliver business objectives (Sales &amp; Market Share).
 </li>
 <li>
 Cultivate relationships and manage new and recurring clients - you&rsquo;ll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base.
 </li>
 <li>
 Ensure timely support to corporate customers in invoicing, operations and order related queries.
 </li>
 <li>
 Cross-sell different foodpanda for business offering to existing customers, gift cards, allowances &amp; panda pro for business.
 </li>
 <li>
 Take lead and coordinate with cross functions on customer projects: i.e. marketing &amp; retention campaign development, etc.
 </li>
 <li>
 Ensure effectiveness of monthly campaign and ROI for every promotions/activities implemented in responsible account(s) and timely customer payment.
 </li>
 <li>
 Regular business review and analysis internally and externally to identify gaps and opportunities.
 </li>
 <li>
 Implementing new business strategies to expand existing customer base and to secure targets by searching and screening for new customers such as corporate projects etc.
 </li>
 <li>
 Provide quality follow up with customer inquiries, pre-sales to post-sales service and technical support to customers to maintain relationships with all potential and existing clients.
 </li>
 <li>
 Generate new ideas and implement right tactics for Account Growth.
 </li>
 <li>
 Achieve the set target by focusing on the development of Active Users and Active Corporates.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree or higher in any relating field.
 </li>
 <li>
 2-3 years&rsquo; experience within a client/account management role preferable -B2B account management experience would be an advantage.
 </li>
 <li>
 Direct knowledge of key account management or sales skills is advantageous.
 </li>
 <li>
 Excellent analytical and presentational skills.
 </li>
 <li>
 Experience managing large account portfolios.
 </li>
 <li>
 Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Having a good negotiation skills and budget management experience.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 A little About Us:
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Senior Executive, Account Management

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Function as the main contact person for accounts in Karachi.
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all assigned accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned accounts.
 </li>
 <li>
 Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics &amp; Product Mix
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant.
 </li>
 <li>
 At least 2+ years of work experience in a similar role.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 A little About Us:
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Assistant Manager, Account Management

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Perform analysis to understand Risk / Fraud behaviours, contribute to fraud detection features and models
 </li>
 <li>
 Build and maintain fraud rules in response to evolving fraud behaviours
 </li>
 <li>
 Extract insights from the large volumes of data and come up with new strategies to mitigate/stop fraudulent activities
 </li>
 <li>
 Work independently on fraud analytics, and the analysis of large datasets to ensure appropriate feedback is given to the model.
 </li>
 <li>
 Participate in monthly, quarterly, and annual business reviews for the Fraud team
 </li>
 <li>
 Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders.
 </li>
 <li>
 Own multiple projects to enhance and optimise fraud strategy, policies, processes, systems, and tools.
 </li>
 <li>
 Build cross-functional partnerships with Product, Policy, Legal, Engineering teams and other teams within foodpanda to execute exceptional solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience
 </li>
 <li>
 4 to 5 years of experience working with analytical tools and/or data analysis (e.g., SQL, Python, Business Intelligence/dashboards)
 </li>
 <li>
 4 to 5 years of experience in a data-focused role such as product analytics, business analytics, business operations, or data science
 </li>
 <li>
 Excellence in project management, structured and logical thinking, process optimization, interpersonal communication and influencing skills
 </li>
 <li>
 Ability to present clear solutions with excellent attention to detail and clearly communicate technical concepts with multiple cross-regional and cross-functional stakeholders
 </li>
 <li>
 Ability to work through ambiguity and thrive in a rapidly changing environment
 </li>
 <li>
 Managed data projects from start to finish successfully independently
 </li>
 <li>
 Being an integral member of the Fraud team through working independently
 </li>
 <li>
 Building effective relationships across the business
 </li>
 <li>
 Ability to thrive in a fast paced environment while balancing multiple tasks/projects simultaneously
 </li>
 <li>
 Owning projects from start to finish based on imminent fraud behaviours
 </li>
 </ul>
</div>

Manager, Risk and Fraud

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the performance analysis, optimization, and process improvement suggestions for customer experience.
 </li>
 <li>
 Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to the country leadership.
 </li>
 <li>
 Help identify areas for operational improvement, applying best practices to enhance customer experiences and streamline internal processes.
 </li>
 <li>
 Own the implementation of service functions to address customer pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.
 </li>
 <li>
 Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis, organizing and recommending process improvements to enhance customer experience.
 </li>
 <li>
 Manage internal stakeholders to set expectations and influence decisions
 </li>
 <li>
 Work with the Shared Service Centre to implement regional and global best practices for customer experience management.
 </li>
 <li>
 Work with product rollout teams to ensure seamless rollouts of new vendor products
 </li>
 <li>
 Monitor and identify potential forces that impact customer satisfaction, actively working to leverage positive factors and mitigate negative ones.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in analytical roles, particularly in customer experience, support and operations management.
 </li>
 <li>
 Hands-on experience delivering projects
 </li>
 <li>
 Ability to analyse data and use insights to drive decision-making and process improvement
 </li>
 <li>
 Proficiency in Excel and Google Workspace
 </li>
 </ul>
</div>

Manager, Customer Experience

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The assigned individual will be responsible for managing the 24-hour operational Darkstore and will be based on-site. A minimum presence of 6-8 hours at the Darkstore is expected daily, with continued virtual coordination with the team beyond on-ground hours.
 </li>
 <li>
 Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
 </li>
 <li>
 Responsible for steering the warehouse operations to the agreed SLAs and KPIs
 </li>
 <li>
 Proactively recommend and implement operational goals, objectives, and process improvements
 </li>
 <li>
 Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment
 </li>
 <li>
 Allocate resources to ensure optimal efficiency (scheduling)
 </li>
 <li>
 Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
 </li>
 <li>
 Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
 </li>
 <li>
 Effectively ensure that the implementation of policies, procedures and work standards are met
 </li>
 <li>
 Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
 </li>
 <li>
 Ensure warehouse housekeeping and workplace safety
 </li>
 <li>
 Ensure timely dispatch of orders with 100% accuracy.
 </li>
 <li>
 Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
 </li>
 <li>
 Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s from a reputable university
 </li>
 <li>
 In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
 </li>
 <li>
 Knowledge of industry&rsquo;s local legislation
 </li>
 <li>
 Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community
 </li>
 <li>
 Working knowledge of performance/operation metrics
 </li>
 <li>
 Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
 </li>
 <li>
 Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
 </li>
 <li>
 Self-motivated and able to work independently
 </li>
 <li>
 Outstanding communication and people skill
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We work in a flexible but fast-paced environment.
 </li>
 <li>
 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Associate, Business Manager

Join foodpanda and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.