Urwah Admin

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Role Overview: As a Telesales Representative for Restaurant and Homechef Acquisition, you will be responsible for identifying and onboarding new restaurants and home chefs to join our platform. You will play a crucial role in growing our business and ensuring the best dining experiences for our customers. In addition to sales activities, you will oversee the incubation and account management process for newly acquired vendors for a period of one month to ensure a smooth onboarding experience and sustained business growth.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Inbound Leads: Handle incoming inquiries from potential restaurant owners and home chefs interested in joining our platform.
 </li>
 <li>
 Offline Search: Research and identify potential restaurant partners and home chefs through offline channels such as local directories, industry events, and referrals.
 </li>
 <li>
 Build Relationships: Establish and maintain strong relationships with potential partners, providing them with information about our services, benefits, and pricing.
 </li>
 <li>
 Qualify Leads: Assess the suitability of potential partners based on our criteria, ensuring they meet our quality standards.
 </li>
 <li>
 Sales Presentations: Conduct persuasive sales presentations over the phone, demonstrating the value of joining our platform.
 </li>
 <li>
 Negotiation: Negotiate terms and agreements with potential partners, addressing their concerns and objections effectively.
 </li>
 <li>
 Onboarding: Assist in onboarding, ensuring partners have all the necessary information and resources to get started.
 </li>
 <li>
 Meet Targets: Meet or exceed monthly and quarterly acquisition targets and KPIs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 MBA, BBA, B.Com from a recognized University
 </li>
 <li>
 Proven experience in telesales, Sales, or a similar sales role.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Strong interpersonal skills and the ability to build rapport.
 </li>
 <li>
 Self-motivated and goal-oriented.
 </li>
 <li>
 Familiarity with the restaurant industry and home chef community is a plus.
 </li>
 <li>
 Proficiency in using CRM software and the Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 A little About Us:
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Senior Executive, Telesales

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Perform analysis to understand Risk / Fraud behaviours, contribute to fraud detection features and models
 </li>
 <li>
 Build and maintain fraud rules in response to evolving fraud behaviours
 </li>
 <li>
 Extract insights from the large volumes of data and come up with new strategies to mitigate/stop fraudulent activities
 </li>
 <li>
 Work independently on fraud analytics, and the analysis of large datasets to ensure appropriate feedback is given to the model.
 </li>
 <li>
 Participate in monthly, quarterly, and annual business reviews for the Fraud team
 </li>
 <li>
 Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders.
 </li>
 <li>
 Own multiple projects to enhance and optimise fraud strategy, policies, processes, systems, and tools.
 </li>
 <li>
 Build cross-functional partnerships with Product, Policy, Legal, Engineering teams and other teams within foodpanda to execute exceptional solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience
 </li>
 <li>
 4 to 5 years of experience working with analytical tools and/or data analysis (e.g., SQL, Python, Business Intelligence/dashboards)
 </li>
 <li>
 4 to 5 years of experience in a data-focused role such as product analytics, business analytics, business operations, or data science
 </li>
 <li>
 Excellence in project management, structured and logical thinking, process optimization, interpersonal communication and influencing skills
 </li>
 <li>
 Ability to present clear solutions with excellent attention to detail and clearly communicate technical concepts with multiple cross-regional and cross-functional stakeholders
 </li>
 <li>
 Ability to work through ambiguity and thrive in a rapidly changing environment
 </li>
 <li>
 Managed data projects from start to finish successfully independently
 </li>
 <li>
 Being an integral member of the Fraud team through working independently
 </li>
 <li>
 Building effective relationships across the business
 </li>
 <li>
 Ability to thrive in a fast paced environment while balancing multiple tasks/projects simultaneously
 </li>
 <li>
 Owning projects from start to finish based on imminent fraud behaviours
 </li>
 </ul>
</div>

Manager, Risk and Fraud

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 (based in Lahore, Pakistan)
 
 
 
 <ul>
 <li>
 The assigned individual will be responsible for managing the 24-hour operational Darkstore and will be based on-site. A minimum presence of 6-8 hours at the Darkstore is expected daily, with continued virtual coordination with the team beyond on-ground hours.
 </li>
 <li>
 Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
 </li>
 <li>
 Responsible for steering the warehouse operations to the agreed SLAs and KPIs
 </li>
 <li>
 Proactively recommend and implement operational goals, objectives, and process improvements
 </li>
 <li>
 Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment
 </li>
 <li>
 Allocate resources to ensure optimal efficiency (scheduling)
 </li>
 <li>
 Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
 </li>
 <li>
 Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
 </li>
 <li>
 Effectively ensure that the implementation of policies, procedures and work standards are met
 </li>
 <li>
 Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
 </li>
 <li>
 Ensure warehouse housekeeping and workplace safety
 </li>
 <li>
 Ensure timely dispatch of orders with 100% accuracy.
 </li>
 <li>
 Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
 </li>
 <li>
 Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s from a reputable university
 </li>
 <li>
 Min 1 year working experience, management trainees are welcome to apply
 </li>
 <li>
 In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
 </li>
 <li>
 Knowledge of industry&rsquo;s local legislation
 </li>
 <li>
 Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community
 </li>
 <li>
 Working knowledge of performance/operation metrics
 </li>
 <li>
 Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
 </li>
 <li>
 Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
 </li>
 <li>
 Self-motivated and able to work independently
 </li>
 <li>
 Outstanding communication and people skill
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We work in a flexible but fast-paced environment.
 </li>
 <li>
 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until our targets are achieved..So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Associate, Business Manager

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Function as the main contact person for all accounts in Sukkur &amp; Larkana
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all assigned accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned accounts.
 </li>
 <li>
 Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics &amp; Product Mix
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant.
 </li>
 <li>
 At least 1+ years of work experience in a similar role.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 A little About Us:
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Assistant Manager, Account Management

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Being responsible for driving incremental orders, ensuring Retention, Exclusivity &amp; Stronger Relationship with GMV Class A &amp; B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.
 </li>
 <li>
 Help drive better experience by training restaurant&rsquo;s staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.
 </li>
 <li>
 Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.
 </li>
 <li>
 Ensuring DL Photography of Top Key Accounts.
 </li>
 <li>
 Deal acquisition for monthly and event-based campaigns.
 </li>
 <li>
 Monitoring of logistics performance on a daily/weekly basis.
 </li>
 <li>
 Reducing Issue rate or fail rate.
 </li>
 <li>
 Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks &amp; issues, blockers &amp; actions
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Maintain visibility and communication across &amp; report on progress to the management team.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1.5 years of account directorship experience
 </li>
 <li>
 Negotiations and communications Skills
 </li>
 <li>
 Presentations and business reviews skills
 </li>
 <li>
 Knowledge of food and operational costings
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 A little About Us:
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 You will be responsible for the Darkstore which is 24 hours operational so you will be placed on-site at the darkstore.
 </li>
 <li>
 You will have to work at least 6-8 hours at the dark store but you will be virtually connected with your team even after office hours.
 </li>
 <li>
 Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
 </li>
 <li>
 Responsible for steering the warehouse operations to the agreed SLAs and KPIs
 </li>
 <li>
 Proactively recommend and implement operational goals, objectives, and process improvements
 </li>
 <li>
 Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment
 </li>
 <li>
 Allocate resources to ensure optimal efficiency (scheduling)
 </li>
 <li>
 Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
 </li>
 <li>
 Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
 </li>
 <li>
 Effectively ensure that the implementation of policies, procedures and work standards are met
 </li>
 <li>
 Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
 </li>
 <li>
 Ensure warehouse housekeeping and workplace safety
 </li>
 <li>
 Ensure timely dispatch of orders with 100% accuracy.
 </li>
 <li>
 Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
 </li>
 <li>
 Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2-3 years working experience
 </li>
 <li>
 In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
 </li>
 <li>
 Knowledge of industry&rsquo;s local legislation
 </li>
 <li>
 Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community
 </li>
 <li>
 Working knowledge of performance/operation metrics
 </li>
 <li>
 Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
 </li>
 <li>
 Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
 </li>
 <li>
 Self-motivated and able to work independently
 </li>
 <li>
 Outstanding communication and people skill
 </li>
 <li>
 Bachelor&rsquo;s from a reputable university
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We work in a flexible but fast paced environment.
 </li>
 <li>
 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 
 
 </li>
 </ul>
 We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us
</div>

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the performance analysis, optimization, and process improvement suggestions for customer experience.
 </li>
 <li>
 Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to the country leadership.
 </li>
 <li>
 Help identify areas for operational improvement, applying best practices to enhance customer experiences and streamline internal processes.
 </li>
 <li>
 Own the implementation of service functions to address customer pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.
 </li>
 <li>
 Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis, organizing and recommending process improvements to enhance customer experience.
 </li>
 <li>
 Manage internal stakeholders to set expectations and influence decisions
 </li>
 <li>
 Work with the Shared Service Centre to implement regional and global best practices for customer experience management.
 </li>
 <li>
 Work with product rollout teams to ensure seamless rollouts of new vendor products
 </li>
 <li>
 Monitor and identify potential forces that impact customer satisfaction, actively working to leverage positive factors and mitigate negative ones.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in analytical roles, particularly in customer experience, support and operations management.
 </li>
 <li>
 Hands-on experience delivering projects
 </li>
 <li>
 Ability to analyse data and use insights to drive decision-making and process improvement
 </li>
 <li>
 Proficiency in Excel and Google Workspace
 </li>
 </ul>
</div>

Manager, Customer Experience

Join foodpanda and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

foodpanda

ABOUT_COMPANY

Senior Executive, Telesales

Manager, Risk and Fraud

Associate, Business Manager

Assistant Manager, Account Management

Assistant Manager, Account Management

Associate, Business Manager

Manager, Customer Experience