Qureos Mentor

Forbes Media

<div>Company Description 
Forbes Marketplace, a dynamic and fully remote company with approximately 600 
employees globally, is seeking a Senior IT Associate. This role will support employees, 
act as an escalation point to first line support, and will assist senior team members with 
project work. This position necessitates a versatile individual who can learn and 
administer an evolving and diverse technology suite, ensure compliance with security 
standards, and embrace industry best practices. We are fully cloud based, with no 
physical infrastructure and no non-SaaS systems. 
As a dedicated and resourceful individual contributor within our lean IT team, you will 
assist with our entire IT landscape, including end user support escalations, Microsoft 
365 and SaaS administration, security compliance, and more. 
Please note that this role will work during UK business hours. This allows overlap with 
both the India and US based IT team members and global employee base. 
Job Description<div> 
Key Responsibilities: 
<ul><li>Tech Support &amp; Escalation</li><li>Triage, categorize, assign, and resolve a broad range of incoming IT</li></ul>
Support requests via channels like Slack, email, and web form. 
<ul><li>Act as an escalation point for IT Associates to meet internal OLAs. This</li></ul>
requires strong troubleshooting skills and resourcefulness. 
<ul><li>Execute onboarding and offboarding tasks, including provisioning and</li></ul>
deprovisioning accounts, hardware, and system access. 
<ul><li>Document solutions for IT team and employee reference.</li><li>Infrastructure support like DNS, bulk email platforms, cloud backups, and</li></ul>
email security (SPF, DMARC, DKIM). 
<ul><li>Proactively identify recurring issues, identify solutions, and document</li></ul>
playbooks for L1s to improve FCR 
<ul><li>Microsoft 365 Administration and Migration</li><li>Assist with ongoing migration from Google Workspace to Microsoft 365.</li><li>Administration and maintenance of the Microsoft 365 environment,</li></ul>
including but not limited to Entra, Intune, Defender, SharePoint, and 
Exchange. 
<ul><li>Third-Party SaaS Products:</li><li>Administer and configure a variety SaaS products.</li></ul></div><ul><li> 
Support efforts to deduplicate our SaaS suite, creating a single consistent</li></ul>
tool set across all business areas. 
<ul><li>Support the standardization of account provisioning within third party</li></ul>
systems with SAML SSO and SCIM provisioning. 
<ul><li>Assist with identification and reconciliation of shadow IT systems.</li><li>Device Management:</li><li>Administer corporate macOS and Windows devices, software, and</li></ul>
configurations using Intune Mobile Device Management (MDM). 
<ul><li>Administer personal BYOD mobile devices, software, and configurations</li></ul>
using Intune Mobile Application Management (MAM). 
<ul><li>Vendor Relationships:</li><li>Interact with and maintain relationships with assigned vendors.</li><li>Participate in software renewal processes.</li><li>Automation:</li><li>Seek out opportunities to automate standard processes across the</li></ul>
technology suite including onboarding and offboarding tasks, which are in 
many cases still quite manual. 
<ul><li>Recommend technology, tool, or process changes to improve efficiency.</li><li>Leadership</li><li>Serve as a utility player for junior team members by mentoring and</li></ul>
training as needed. 
<ul><li>Serve as a utility player for senior team members by assisting with project</li></ul>
execution, system maintenance, and documentation. 
<ul><li>Build trust and relationships with internal stakeholders through excellent</li></ul>
customer service. 
Qualifications: 
<ul><li>Strong administrative experience with the Microsoft 365 suite including Entra,</li></ul>
Intune, Defender, SharePoint, and Exchange 
<ul><li>Strong experience in IT Operations and troubleshooting, ideally in a remote and</li></ul>
international environment of similar size 
<ul><li>Strong experience administering SaaS platforms</li><li>Experience managing third party M365 backup platforms</li><li>Experience working with ITSM platforms</li><li>Proficiency in troubleshooting an evolving variety of technologies</li><li>Critical thinking, decision-making, and prioritization skills</li><li>Self-driven, resourceful, and able to work independently at pace</li><li>Ability to build and maintain relationships with internal and external stakeholders</li></ul> 
Qualifications<div> 
Qualifications: 
<ul><li>Strong administrative experience with the Microsoft 365 suite including Entra,</li></ul>
Intune, Defender, SharePoint, and Exchange 
<ul><li>Strong experience in IT Operations and troubleshooting, ideally in a remote and</li></ul>
international environment of similar size 
<ul><li>Strong experience administering SaaS platforms</li><li>Experience managing third party M365 backup platforms</li><li>Experience working with ITSM platforms</li><li>Proficiency in troubleshooting an evolving variety of technologies</li><li>Critical thinking, decision-making, and prioritization skills</li><li>Self-driven, resourceful, and able to work independently at pace</li><li>Ability to build and maintain relationships with internal and external stakeholders</li></ul></div></div>

Senior IT Associate

<div>Company Description 
At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.
We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Marketplace&rsquo;s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel. 
Job Description 
Forbes Advisor is looking for a Paid Social Media Buyer to manage and optimize paid media campaigns across multiple verticals, including Health, Insurance, and Financial Services.
Reporting to the Director of Performance Marketing, the successful candidate will collaborate closely with the in-house media buying and publishing teams to ensure campaigns deliver high-quality traffic while maintaining profitability on advertising spend.
The ideal candidate will have strong expertise in Meta (Facebook and Instagram) and TikTok advertising platforms, with a proven track record of scaling campaigns in a performance-driven environment.
This role is essential to the business, playing a critical part in optimizing advertising strategies, maximizing return on investment, and driving revenue growth.
RESPONSIBILITIES:<ul><li>
Manage, monitor, and optimize paid social media campaigns on Meta and TikTok to meet performance marketing objectives.</li><li>
Analyze campaign performance metrics to identify growth opportunities and implement data-driven optimization strategies.</li><li>
Collaborate with creative teams to develop and iterate ad creatives that resonate with target audiences and align with platform best practices.</li><li>
Conduct A/B testing on ads, audiences, and bidding strategies to identify winning combinations.</li><li>
Maintain a deep understanding of the performance marketing landscape, including platform updates, trends, and emerging tools.</li><li>
Work closely with internal stakeholders and external partners to ensure campaign goals are met.</li><li>
Work with analytics team members to maintain detailed performance reports and insights for stakeholders, offering recommendations for scaling campaigns.</li><li>
Manage budgets effectively, ensuring profitable allocation of ad spend while meeting or exceeding performance KPIs.</li><li>
Stay up to date with platform policies and ensure compliance across all campaigns.</li></ul>
REQUIREMENTS:<ul><li>
Proven experience in media buying on Meta (Facebook and Instagram) and TikTok, with a strong understanding of platform-specific best practices.</li><li>
Demonstrated ability to optimize campaigns for ROAS, CPA, and other key performance metrics.</li><li>
Strong analytical skills with proficiency in tools such as Google Analytics, Meta Ads Manager, TikTok Ads Manager, and Excel.</li><li>
Experience managing performance marketing budgets at scale.</li><li>
Excellent communication and collaboration skills, with the ability to work effectively across teams.</li><li>
Familiarity with project management tools like Trello, Asana, or Airtable is a plus.</li><li>
A proactive and detail-oriented approach to problem-solving, with the ability to manage multiple campaigns simultaneously.</li><li>
Knowledge of the Health, Insurance, or Financial Services verticals is a strong advantage.</li><li>
Flexibility to work across global time zones and adapt to changing priorities.</li></ul>
If you&rsquo;re passionate about driving performance and growth through innovative paid social strategies, we&rsquo;d love to hear from you. 
Additional Information 
Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Paid Social Campaign Manager (Remote)

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Forbes Media

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Senior IT Associate

Paid Social Campaign Manager (Remote)