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Fortuity Calling

Senior Human Resources Generalist At Fortuity, our people are at the center of everything we do. We are seeking an experienced, attentive, employee-focused Sr. HR Generalist to provide hands-on support across core HR functions. This role supports the day-to-day HR needs of our growing BPO contact center workforce, ensuring HR processes are handled accurately, consistently, and with care. You will manage and support a variety of HR activities, including employee engagement, employee relations, recruiting, payroll coordination, benefits administration, and compliance. If you are a people-oriented professional who values strong communication and enjoys supporting a positive workplace culture, we encourage you to apply. Key responsibilities: Employee Relations &amp; HR Advisory Serve as the first point of contact for employee questions related to policies, attendance, pay, benefits, and HR processes Independently manage routine and moderately complex employee relations matters, including performance management, attendance issues, workplace conflicts, and corrective action. Conduct employee relations investigations, including fact-finding, documentation review, interviews, and preparation of findings and recommendations. Advise managers on appropriate corrective actions, performance improvement strategies, and termination decisions in alignment with policy, legal requirements, and business risk considerations. Escalate highly complex or high-risk matters as appropriate, while maintaining ownership of case management and follow-through. Policy Interpretation &amp; Compliance Oversight Interpret and apply company policies, procedures, and employment laws to employee situations, ensuring consistent and compliant outcomes. Serve as a compliance resource regarding federal, state, and local employment laws, including wage and hour, leave administration, and employee classifications. Identify compliance gaps or risk areas and recommend corrective actions or process improvements. Support audits, regulatory inquiries, and internal reviews by preparing documentation, summaries, and recommendations. Recruiting &amp; Onboarding Support Partner with hiring managers to support recruiting and staffing needs for assigned roles and departments. Post job openings, coordinate interviews, and conduct initial resume screening. Conduct background checks, employment eligibility verification, and license verification. Launch onboarding workflows, track required paperwork, and conduct new hire orientation. Maintain accurate onboarding and credentialing documentation. Payroll &amp; Timekeeping Coordination Review and audit timekeeping, PTO, and attendance records for accuracy. Coordinate payroll submissions, corrections, and retroactive adjustments. Respond to employee payroll questions and resolve routine issues. Benefits &amp; Leave Support Assist employees with benefit enrollments, qualifying life events, and general plan questions. Oversee leave administration (FMLA, ADA, state leave) following established procedures. Track documentation and communicate timelines with employees and supervisors. HR Records &amp; Compliance Maintain accurate HRIS records and personnel files. Prepare standard HR documentation, including employment verifications and acknowledgments. Track required training, certifications, and compliance documentation. Support audits and reporting requests as assigned. Qualifications 3&ndash;5 years of HR generalist or HR operations experience including employee relations and compliance. Experience managing payroll and timekeeping processes. Working knowledge of basic federal and state employment laws. Strong attention to detail and follow-through. Strong communication and advisory skills with the ability to influence and guide managers. Ability to handle sensitive information with discretion. Comfortable using HRIS and timekeeping systems (Paycor or Paylocity a plus). Proficient with Microsoft Office. At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with opportunities to develop your skills and grow your career. We are easily accessible in Franklinton at 775 West Broad, just west of downtown, with a stop for a major COTA bus route and free off-street parking next to the building. Other on-site benefits are also available to our team members. Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Our employees enjoy: Paid Time Off and 6 Paid Holidays per year Company Paid Life Insurance and STD/LTD Medical, Dental, Vision and 401K Free Mental Wellness care Emergency transportation assistance, emergency child-friendly workspaces Job Type: Salary, exempt Full-time (40 hours/week) Fully in-office Pay rate: $55,000 - $65,000 annually depending on experience. Candidates who currently reside in a Small Business Administration (SBA) designated HubZone area are strongly encouraged to apply. HubZone residency is not required for this position but is considered a preferred qualification due to our participation in the SBA HubZone program. Applicants can verify their address using the SBA HubZone map:

Senior HR Generalist

Join Fortuity Calling and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fortuity Calling

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Senior HR Generalist