Qureos Mentor

Forward Air

<div>Position: Quality Compliance Analyst 
Compensation: $70,000 - 80,000 Annually 
Job Description: 
Forward Air is seeking a motivated individual to join our Quality team as a Quality Compliance Analyst. This role supports local terminal operations while helping ensure our customers receive a consistent, high-quality shipping experience. The position is responsible for upholding and improving established quality and compliance standards, while providing value-added support to both internal teams and customers. 
Core Responsibilities &amp; Duties: 
<ul><li>
Develop, analyze, monitor, and distribute operational metrics and KPIs to field teams, providing trend analysis to identify performance opportunities and areas for improvement</li><li>
Investigate operational issues to determine root causes, recommend corrective actions, and partner with managers to ensure timely and effective resolution</li><li>
Collaborate with team members to resolve shipment traces and support proactive efforts to prevent lost freight and reduce claims</li><li>
Support and participate in continuous process improvement initiatives while ensuring adherence to established company quality standards</li><li>
Review existing processes, procedures, and systems to identify opportunities for improvement and operational efficiency</li><li>
Partner with operations teams to observe and evaluate workflows, helping educate and support teams to enhance performance, increase productivity, maintain safety, and ensure compliance to mitigate claims exposure</li><li>
Travel as needed to support field operations and quality initiatives</li><li>
Provide regular updates and reporting on daily activities to field leadership</li><li>
Other duties as assigned</li></ul>
Qualifications:<ul><li>
High school diploma required; Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or a related field preferred, or equivalent work experience</li><li>
Strong analytical and problem-solving skills with the ability to interpret operational data, identify trends, and support root cause analysis</li><li>
2 &ndash; 4 years demonstrated experience with SQL, Power BI, and Excel</li><li>
Demonstrated ability to manage multiple tasks, follow through on assignments, and meet established deadlines</li><li>
Proficiency in Microsoft Office applications, with the ability to analyze data and generate reports; experience with Tableau, Oracle, or similar reporting systems is a plus</li><li>
Ability to collaborate effectively with cross-functional teams and build positive working relationships across field operations</li><li>
Prior experience in logistics, transportation, inventory management, or operational environments preferred</li><li>
Strong verbal and written communication skills with the ability to clearly present findings, recommendations, and updates to operational teams</li><li>
Continuous improvement mindset with a focus on quality, operational efficiency, and compliance with company standards</li></ul>
Skills:<ul><li>
Ideal candidate will possess a &ldquo;can do&rdquo; attitude with a &ldquo;will do&rdquo; work ethic</li><li>
Must have the ability to work in a fast-paced environment</li><li>
Strong interpersonal skills: ability to build trust and rapport and effectively communicate with co-workers, employees, and customers</li></ul>
Forward Air is an Equal Opportunity employer.
#LI-Onsite #LI-KB1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Quality Compliance Analyst

<div>Position: Dispatcher
Pay Rate: $22.15 per hour
Schedule: Mon - Fri 11am-7pm
Job Description:
The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Duties &amp; Responsibilities:<ul><li>
Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments</li><li>
Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail</li><li>
Develop a strong relationship with Independent Contractors within assigned fleet</li><li>
Offer exceptional support to drivers to ensure that their professional needs are being met</li><li>
Monitor shipments throughout transit in order to effectively meet delivery schedules</li><li>
Respond to customers efficiently, thoroughly, and professionally</li><li>
Manage customer and driver expectations to align with operational capabilities</li><li>
Monitor performance and available hours of Fleet Drivers</li><li>
Work cooperatively with customer service/sales to provide solutions for customers&rsquo; needs and resolve issues</li><li>
Other duties as assigned</li></ul>
Requirements:<ul><li>
Self-motivated problem-solver with strong desire to meet customer needs</li><li>
Strong verbal and written communication skills</li><li>
Desire for a long-term career with an industry leading company</li><li>
Ability to present and maintain a positive corporate image in a fast paced environment</li><li>
Proactively establish and maintain effective working team relationships with all support departments</li><li>
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.</li><li>
Must be willing to work a flexible schedule</li></ul>
Skills:<ul><li>
Ideal candidate will possess a &ldquo;can do&quot; attitude with a &ldquo;will do&quot; work ethic</li><li>
Must have the ability to work in a fast paced environment</li><li>
Experience with AS400 operating systems is a plus</li><li>
Transportation industry knowledge and experience is a plus</li><li>
Prior dispatch/load planning experience is a plus</li></ul>
Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Dispatcher

<div>Director, Customs Surety &amp; In-transit Warehouse
Overview
The Director, Customs Surety &amp; In-transit Warehouse is responsible for ensuring full regulatory compliance across all Container Freight Station (CFS) activities and in‑bond movements. This role oversees in‑bond creation, maintenance, closure, and reconciliation; ensures adherence to CBP regulations; and maintains the accuracy and integrity of cargo control documentation. The director partners closely with brokerage, drayage, carriers, and internal operations teams to ensure compliant cargo flow and timely resolution of exceptions.
This position does not include warehouse labor or physical cargo handling.
Key Responsibilities
CFS Compliance Oversight<ul><li>
Ensure all CFS activities comply with 19 CFR Part 19 and CBP requirements.</li><li>
Maintain and update CFS SOPs, internal controls, and compliance documentation.</li><li>
Monitor cargo arrivals, holds, releases, and transfers for regulatory accuracy.</li><li>
Oversee timely and accurate reporting in CBP systems (e.g., ACE, AMS, ABI).</li></ul>
In‑Bond Management (QPs/QXs)<ul><li>
Create, update, and close in‑bond movements (IT, T&amp;E, IE) in compliance with CBP regulations.</li><li>
Monitor in‑bond aging, exceptions, and overdue movements; drive timely resolution.</li><li>
Reconcile in‑bond records against carrier, terminal, and internal system data.</li><li>
Coordinate with carriers, drayage providers, and brokers to ensure proper cargo control.</li></ul>
Audit, Controls &amp; Risk Management<ul><li>
Conduct internal audits of CFS records, in‑bond files, and cargo control documentation.</li><li>
Investigate discrepancies, initiate corrective actions, and maintain audit trails.</li><li>
Prepare for CBP reviews, compliance assessments, and focused assessments.</li><li>
Identify compliance risks and implement mitigation strategies.</li></ul>
Cross‑Functional Coordination<ul><li>
Partner with brokerage, transportation, and customer service teams to ensure compliant cargo flow.</li><li>
Serve as the internal subject‑matter expert on CFS regulations and in‑bond procedures.</li><li>
Communicate regulatory changes and ensure operational alignment.</li></ul>
Reporting &amp; Documentation<ul><li>
Maintain accurate logs, reports, and dashboards for CFS and in‑bond activity.</li><li>
Provide regular compliance updates to leadership.</li><li>
Ensure all documentation meets CBP retention and recordkeeping requirements.</li></ul>
Qualifications<ul><li>
3&ndash;5+ years of experience in customs compliance, CFS operations, or in‑bond management.</li><li>
Strong knowledge of CBP regulations, including 19 CFR Parts 18 and 19.</li><li>
Experience with ACE, ABI, AMS, and in‑bond processing systems.</li><li>
Excellent attention to detail, documentation skills, and regulatory discipline.</li><li>
Ability to manage high‑volume, time‑sensitive cargo control processes.</li><li>
Licensed Customs Broker (LCB) preferred but not required.</li></ul> 
#LI-Onsite #LI-KB1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Director, Customs Surety & In-transit Warehouse

<div>Position: Cargo Handler
Job Description:
Forward Air is seeking capable and career-oriented individuals to work in our fast-paced shipping/dock operation. Our Cargo Handlers are responsible for loading and unloading freight on our trailers in a safe and timely manner. Frequent lifting, pulling, pushing, and carrying of freight is required. All necessary training and materials for this position are provided.
Core Responsibilities &amp; Duties:
<ul><li>Responsible for the loading/unloading of 53 ft. commercial trailers and the operation of scanners</li>
<li>Use handheld scanners to efficiently track and maneuver freight through our distribution network</li>
<li>Accurately label boxes and prepare freight for shipment</li>
<li>Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts</li>
<li>Must be able to obtain certification and safely operate forklift and other machinery as required</li>
<li>Verify documentation and condition of freight to assure quality standards are achieved</li>
<li>Must be able to frequently lift and/or move up to fifty (50) pounds</li>
<li>Must be able to occasionally lift and/or move up to ninety (90) pounds</li>
<li>Maintain a clean and safe working environment</li>
<li>Other duties as assigned</li>
</ul>Job Requirements &amp; Qualifications:
<ul><li>Excellent communication and problem solving skills</li>
<li>Strong team player that thrives in a fast-paced environment</li>
<li>Must be flexible to work weekends and overtime as needed</li>
<li>Forklift and general freight handling knowledge is a plus</li>
<li>Must be 18 or older</li>
</ul>Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Cargo Handler/Forklift Operator-overnight

<div>Position: Cargo Handler
Available Schedule: Monday through Friday, 8:00 PM - 4:30 AM
Compensation: $19.95 per hour
Job Description:
Forward Air is seeking capable and career-oriented individuals to work in our fast-paced shipping/dock operation. Our Cargo Handlers are responsible for loading and unloading freight on our trailers in a safe and timely manner. Frequent lifting, pulling, pushing, and carrying of freight is required. All necessary training and materials for this position are provided.
Core Responsibilities &amp; Duties:<ul><li>
Responsible for the loading/unloading of 53 ft. commercial trailers and the operation of scanners</li><li>
Use handheld scanners to efficiently track and maneuver freight through our distribution network</li><li>
Accurately label boxes and prepare freight for shipment</li><li>
Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts</li><li>
Must be able to obtain certification and safely operate forklift and other machinery as required</li><li>
Verify documentation and condition of freight to assure quality standards are achieved</li><li>
Must be able to frequently lift and/or move up to fifty (50) pounds</li><li>
Must be able to occasionally lift and/or move up to ninety (90) pounds</li><li>
Maintain a clean and safe working environment</li><li>
Other duties as assigned</li></ul>
Job Requirements &amp; Qualifications:<ul><li>
Excellent communication and problem solving skills</li><li>
Strong team player that thrives in a fast-paced environment</li><li>
Must be flexible to work weekends and overtime as needed</li><li>
Forklift and general freight handling knowledge is a plus</li><li>
Must be 18 or older</li></ul>
Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Cargo Handler/Forklift Operator

<div>Position: Cargo Handler
Pay Rate: $18.15 per hour
Schedule: Tues - Fri 6am - 3pm, Saturday 8am - 12pm
Job Description:
Forward Air is seeking capable and career-oriented individuals to work in our fast-paced shipping/dock operation. Our Cargo Handlers are responsible for loading and unloading freight on our trailers in a safe and timely manner. Frequent lifting, pulling, pushing, and carrying of freight is required. All necessary training and materials for this position are provided.
Core Responsibilities &amp; Duties:<ul><li>
Responsible for the loading/unloading of 53 ft. commercial trailers and the operation of scanners</li><li>
Use handheld scanners to efficiently track and maneuver freight through our distribution network</li><li>
Accurately label boxes and prepare freight for shipment</li><li>
Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts</li><li>
Must be able to obtain certification and safely operate forklift and other machinery as required</li><li>
Verify documentation and condition of freight to assure quality standards are achieved</li><li>
Must be able to frequently lift and/or move up to fifty (50) pounds</li><li>
Must be able to occasionally lift and/or move up to ninety (90) pounds</li><li>
Maintain a clean and safe working environment</li><li>
Other duties as assigned</li></ul>
Job Requirements &amp; Qualifications:<ul><li>
Excellent communication and problem solving skills</li><li>
Strong team player that thrives in a fast-paced environment</li><li>
Must be flexible to work weekends and overtime as needed</li><li>
Forklift and general freight handling knowledge is a plus</li><li>
Must be 18 or older</li></ul>
Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

<div>Position: Cargo Handler
Job Description:
Forward Air is seeking capable and career-oriented individuals to work in our fast-paced shipping/dock operation. Our Cargo Handlers are responsible for loading and unloading freight on our trailers in a safe and timely manner. Frequent lifting, pulling, pushing, and carrying of freight is required. All necessary training and materials for this position are provided.
Core Responsibilities &amp; Duties:<ul><li>
Responsible for the loading/unloading of 53 ft. commercial trailers and the operation of scanners</li><li>
Use handheld scanners to efficiently track and maneuver freight through our distribution network</li><li>
Accurately label boxes and prepare freight for shipment</li><li>
Safely load and unload trailers by utilizing equipment such as hand trucks/pallets jack and forklifts</li><li>
Must be able to obtain certification and safely operate forklift and other machinery as required</li><li>
Verify documentation and condition of freight to assure quality standards are achieved</li><li>
Must be able to frequently lift and/or move up to fifty (50) pounds</li><li>
Must be able to occasionally lift and/or move up to ninety (90) pounds</li><li>
Maintain a clean and safe working environment</li><li>
Other duties as assigned</li></ul>
Job Requirements &amp; Qualifications:<ul><li>
Excellent communication and problem solving skills</li><li>
Strong team player that thrives in a fast-paced environment</li><li>
Must be flexible to work weekends and overtime as needed</li><li>
Forklift and general freight handling knowledge is a plus</li><li>
Must be 18 or older</li></ul>
Forward Air is an Equal Opportunity employer. 
#LI-KK1 
#LI-Onsite
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Cargo Handler

Join Forward Air and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Forward Air

About Company

Quality Compliance Analyst

Dispatcher

Director, Customs Surety & In-transit Warehouse

Cargo Handler/Forklift Operator-overnight

Cargo Handler/Forklift Operator

Cargo Handler/Forklift Operator

Cargo Handler