Qureos Mentor

Forward Air

<div>Position: Supervisor, Contract Logistics Operations
Compensation: $90,000 - $105,000 Annually
Job Description:
The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.
Responsibilities:<ul><li>
Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.</li><li>
Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.</li><li>
Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.</li><li>
Monitor workflow and labor utilization to support efficient operations.</li><li>
Ensure compliance with all safety, environmental, and operational policies and procedures.</li><li>
Promote and enforce safe work practices and actively support safety initiatives within the facility.</li><li>
Ensure adherence to standard work instructions and proper change control processes.</li><li>
Support audits and compliance activities related to quality and safety standards.</li><li>
Lead and support problem-solving activities related to service issues, quality defects, and process gaps.</li><li>
Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.</li><li>
Identify opportunities to improve efficiency, accuracy, cost control, and service performance.</li><li>
Ensure standard operating procedures are current and consistently applied.</li><li>
Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.</li><li>
Escalate issues appropriately and collaborate with internal teams to ensure resolution.</li><li>
Support overall customer satisfaction through consistent, reliable operational execution.</li><li>
Provide day-to-day leadership, coaching, and direction to warehouse associates.</li><li>
Support training, onboarding, and skill development for team members.</li><li>
Reinforce performance expectations, accountability, and teamwork on the floor.</li><li>
All other duties as assigned to meet evolving business needs.</li></ul>
Qualifications:<ul><li>
Education: High School Diploma or General Education Development (GED)/equivalent required; Associate&rsquo;s degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.</li><li>
Experience: 3+ years&rsquo; warehouse or distribution experience, including supervisory or team lead responsibilities.</li><li>
Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.</li><li>
Ability to communicate effectively in English (verbal and written).</li><li>
Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.</li><li>
Familiarity with inventory management, order fulfillment, and warehouse processes.</li><li>
Experience with Lean, Six Sigma, or continuous improvement methodologies.</li><li>
Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).</li><li>
Demonstrated discretion and confidentiality in handling and protecting sensitive information.</li><li>
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)</li><li>
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.</li></ul> 
#LI-KB1 #LI-Onsite 
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Supervisor, Contract Logistics Operations

<div>Position: Site Manager, Contract Logistics Operations 
Compensation: $105,000 - $125,000 Annually 
Job Description: 
The Site Manager, Contract Logistics Operations is responsible for operational oversight of a single contract logistics site, with full accountability for safety, service, financial performance, and employee engagement. They ensure delivery of contractual obligations while driving operational excellence aligned with agreed upon performance metrics and customer expectations. They coach site supervisors and frontline teams, execute operational strategies, and lead continuous improvement initiatives that drive productivity, quality, cost, and service outcomes. They build strong relationships with customers, employees, and internal partners to support business stability and growth. 
Responsibilities:<ul><li>
Lead all site operations from inbound receipt through final delivery, ensuring contractual, service, financial, safety, quality, and regulatory commitments are met.</li><li>
Coach operations and support teams to drive consistent execution and operational discipline.</li><li>
Execute operational plans aligned with customer requirements and organizational strategy.</li><li>
Ensure facilities operate in a clean, organized, safe, and compliant manner, including adherence to 5S principles.</li><li>
Own site-level Profit and Loss (P&amp;L) responsibility, including labor, variable costs, and period expenses.</li><li>
Lead workforce planning, volume forecasting, and capacity management to align resources with demand.</li><li>
Monitor operational and financial performance, identify variances, and implement corrective actions.</li><li>
Manage site capital expenditure related to approved investment and improvement initiatives.</li><li>
Sponsor and lead projects to improve productivity, quality, velocity, and cost performance.</li><li>
Establish and manage site performance metrics aligned with safety, quality, delivery, cost, and productivity objectives.</li><li>
Lead regular operational and performance reviews to assess results and identify improvement opportunities.</li><li>
Drive adherence to standard work, operating procedures, and quality plans.</li><li>
Lead customer-facing operational reviews, including planning and performance discussions.</li><li>
Partner with customers to identify process improvements and operational enhancement opportunities.</li><li>
Act as the primary site-level liaison between customers and internal support functions.</li><li>
Lead, coach, and develop site leadership and supervisory teams; Manage performance and develop succession plans and workforce capability aligned with site needs.</li><li>
Proactively manage employee relations through clear communication, coaching, and development.</li><li>
Lead initiatives that promote the highest standards of safety performance and regulatory compliance; Maintain accountability for compliance and incident prevention.</li><li>
All other duties as assigned to meet evolving business needs.</li></ul> 
Qualifications:<ul><li>
Education: Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred; High School Diploma or General Education Development (GED)/equivalent required.</li><li>
Experience: 5+ years&rsquo; leadership experience in a third-party logistics (3PL) or contract logistics, manufacturing, or similar operations environment.</li><li>
Demonstrated experience managing site-level operations with financial accountability.</li><li>
Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.</li><li>
 Experience managing customer-facing operations in a contract or service-based environment.</li><li>
Strong working knowledge of operational KPIs, labor planning, and cost management.</li><li>
Working knowledge of LEAN, Six Sigma, or structured continuous improvement methodologies, with experience applying tools in live operations.</li><li>
Experience developing and using performance dashboards, scorecards, and KPI reports to manage site performance.</li><li>
Ability to create, track, and analyze operational metrics related to safety, quality, delivery, cost, and productivity.</li><li>
Experience supporting or leading continuous improvement initiatives using data and structured problem-solving approaches.</li><li>
Demonstrated discretion and confidentiality in handling and protecting sensitive information.</li><li>
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)</li><li>
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings, events, and client engagements (up to 30%).</li></ul> 
#LI-KB1 #LI-Onsite
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Site Manager, Contract Logistics Operations

<div>Position: Senior Site Manager, Contract Logistics Operations 
Compensation: $165,000 - $190,000 Annually 
Job Description: 
The Senior Site Manager, Contract Logistics Operations is responsible for operational oversight of a large/complex contract logistics site, or group of closely related sites, with full accountability for safety, service, financial performance, and employee engagement. They ensure delivery of contractual obligations while driving operational excellence scalability, and sustained performance. They coach site leaders and frontline teams, execute operational strategies, and lead continuous improvement initiatives that drive productivity, quality, cost, and service outcomes. They build strong relationships with customers, employees, and internal partners to support stability, growth, and long-term value creation. 
Responsibilities:<ul><li>
Provide overall leadership for site operations, ensuring contractual, financial, safety, and service commitments are achieved.</li><li>
Lead and align site leadership teams to drive consistent execution and operational discipline.</li><li>
Translate strategic objectives into executable site-level operating plans.</li><li>
Ensure facilities operate in a clean, organized, safe, and compliant manner, including adherence to 5S principles.</li><li>
Own site-level Profit and Loss (P&amp;L) responsibility, including labor, operating expenses, and cost optimization initiatives.</li><li>
Lead workforce planning, volume forecasting, and capacity management to align resources with demand.</li><li>
Monitor financial and operational performance, identify trends and variances, and implement corrective actions.</li><li>
Sponsor and govern site-level capital investment and improvement initiatives.</li><li>
Establish and govern site performance management systems aligned to safety, quality, delivery, cost, and productivity.</li><li>
Lead data-driven operational reviews and ensure consistent use of dashboards and KPIs.</li><li>
Sponsor and prioritize continuous improvement initiatives using LEAN, Six Sigma, and structured problem-solving methodologies.</li><li>
Ensure improvements are sustained through standard work, training, and operating discipline.</li><li>
Serve as the senior operational leader for customer relationships at the site level.</li><li>
Lead executive-level customer reviews, performance discussions, and strategic planning sessions.</li><li>
Partner with customers to identify operational enhancements, scalability opportunities, and long-term improvements.</li><li>
Lead, coach, and develop site leadership teams and high-potential talent.</li><li>
Establish succession plans and leadership development pathways.</li><li>
Drive a culture of accountability, engagement, and continuous improvement.</li><li>
Ensure consistent application of performance management, coaching, and employee relations practices.</li><li>
Champion a strong safety culture and ensure compliance with all regulatory and company requirements. Maintain accountability for safety performance, quality standards, and risk mitigation.</li><li>
Ensure audits, corrective actions, and compliance activities are executed and sustained.</li><li>
All other duties as assigned to meet evolving business needs.</li></ul> 
Qualifications:<ul><li>
Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.</li><li>
Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred.</li><li>
Experience: 7+ years&rsquo; progressive experience leading third-party logistics (3PL) or contract logistics operations for large/enterprise customers.</li><li>
Proven ability to lead large, diverse, and distributed teams and manage complex logistics operations in a high-volume, preferably multi-site environment.</li><li>
Prior experience engaging with customers directly to conduct business reviews, resolve escalations/conflicts, and participate in the contract renewal/negotiation process.</li><li>
Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and reporting/data tools.</li><li>
Excellent team leadership, development, and coaching/performance management skills.</li><li>
Excellent analytical, problem-solving, and decision-making skills.</li><li>
Demonstrated discretion and confidentiality in handling and protecting sensitive information.</li><li>
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)</li><li>
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings, events, and client engagements (up to 30%).</li></ul> 
#LI-KB1 #LI-Onsite
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Senior Site Manager, Contract Logistics Operations

<div>Position: Logistics Coordinator
Available Schedule: Monday through Friday, 8:00 AM - 4:00 PM
Compensation: $29.00 per hour
Core Responsibilities &amp; Duties:<ul><li>
Assist in the continued development, implementation, and maintenance of a Quality System in the warehouse operation</li><li>
Support in the execution and presentation of weekly and quarterly key performance indicators (KPIs)</li><li>
Ensure compliance with relevant quality and regulatory standards</li><li>
Manage and execute the training and development of account personnel</li><li>
Conduct audits of distribution centers (DC) operational processes</li><li>
Lead a team of account dedicated staff members</li><li>
Work with operations management and account supervisors to ensure high quality performance, strict process &amp; safety adherence, and continuous improvement</li><li>
Support the execution of performance assessments, risk assessments, and quality investigations</li><li>
Perform customer facing functions including teleconference meetings, presentations, and email correspondence</li><li>
Other duties as assigned</li></ul>
Job Requirements &amp; Qualifications:<ul><li>
High School Diploma or General Education Degree (GED) required</li><li>
Associate&rsquo;s/bachelor&rsquo;s degree preferred</li><li>
Five (5) years of warehouse and/or distribution management experience</li><li>
Staff/personnel management within a distribution, warehouse, and/or 3PL facility</li><li>
Adequate knowledge, experience, and/or understanding of the supply chain industry</li><li>
KPI metric development</li><li>
Safety Compliance</li><li>
WMS Systems</li><li>
Adequate understanding of value-added services</li><li>
Multiple languages such as Spanish is required</li><li>
Proficient with administrative and reporting tools and applications such as Excel, Word, PowerPoint, Outlook etc.</li><li>
Forklift certification and/or license a plus</li><li>
5S, Lean, or similar training/certifications</li><li>
Hazardous Materials Storage and Shipping</li></ul>
What We Offer:<ul><li>
Competitive base salary</li><li>
Two weeks of paid time off within the first year of employment, sick time and holidays</li><li>
Company provided life insurance</li><li>
Health, vision, and dental insurance options</li><li>
Commuter benefit plan</li><li>
Optional supplemental life insurance</li><li>
401(k)</li><li>
Wellness program</li><li>
A great place to work with a terrific culture</li></ul>
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated &ldquo;time-definite&rdquo; basis, delivering cargo at a specific time, but under less time-sensitive situations &ndash; supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete&reg; Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 &quot;Americas Most Trustworthy Companies&quot; publication</div>

Logistics Coordinator

Join Forward Air and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Forward Air

ABOUT_COMPANY

Supervisor, Contract Logistics Operations

Site Manager, Contract Logistics Operations

Senior Site Manager, Contract Logistics Operations

Logistics Coordinator