Abrar Admin

Forward Air Corporation

<div>
 
 Job Description
 
 
 
 The
 
 Dispatcher
 
 -
 
 Intermodal
 
 oversees the planning, scheduling, and strategic coordination of customer freight to ensure optimal operational efficiency and service performance. This role exercises independent judgment to manage relationships, resolve service issues, allocate resources, and proactively identify improvements that drive fleet performance. They serve as a trusted partner to Independent Contractors and customers, balancing operational capabilities with service expectations. The position requires advanced decision ‑ making , discretion, and the ability to manage competing priorities in a fast ‑ moving environment.
 
 
 Compensation: $62,000 annually, can be discussed based on experience
 
 
 Schedule: Monday- Friday 7:30am-4:30pm
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements
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 Serve as the primary operational decision ‑ maker and point of contact for assigned Independent Contractors
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 Monitor containers to prevent demurrage and storage fees
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 <li>
 Providing detailed instruction to various personnel via email and phone
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 <li>
 Accepting &amp; scheduling loads and providing excellent customer service
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 Make routing decisions that satisfy customer expectations and company financial decisions
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 Develop strong, influential relationships with drivers to support retention and performance
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 Analyze shipment data and proactively adjust plans to maintain service levels
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 Resolve operational challenges by identifying root causes and implementing corrective actions
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 Manage customer expectations by communicating capacity constraints and service solutions
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 Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations
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 Collaborate with sales and customer service to design service solutions and support customer needs
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 Recommend process improvements to enhance fleet performance and operational reliability
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 Provide guidance, mentoring, and training support to less experienced dispatch personnel
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 Prepare performance insights and trends for leadership review
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 All other duties as assigned to meet evolving business needs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Undergraduate degree from an accredited college or university preferred; equivalent experience considered
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 Strong analytical and operational decision ‑ making skills
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 Proven ability to exercise independent judgment and discretion in day ‑ to ‑ day operations
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 Advanced written and verbal communication abilities
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 Demonstrated success in building and managing professional driver relationships
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 Proficiency in dispatch systems; AS400 experience a plus
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 Transportation industry or load ‑ planning experience strongly preferred
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 Demonstrated discretion and confidentiality in handling sensitive information
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 Technical: Proficient with Microsoft O365 and common office technologies
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 Environment: Ability to work on ‑ site and travel as needed for operational or customer meetings
 </li>
 </ul>
</div>

Dispatcher - Intermodal

<div>
 
 Job Description
 
 
 
 
 Position: Intermodal Dispatcher
 
 
 
 
 Job Description
 
 
 
 The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
 
 
 
 Core Responsibilities &amp; Duties
 
 
 
 <ul>
 <li>
 Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
 </li>
 <li>
 Communicate with drivers to prioritize loads, define routes, and set schedules
 </li>
 <li>
 Monitor containers to prevent demurrage and storage fees
 </li>
 <li>
 Providing detailed instruction to various personnel via email and phone
 </li>
 <li>
 Accepting &amp; scheduling loads and providing excellent customer service
 </li>
 <li>
 Make routing decisions that satisfy customer expectations and company financial decisions
 </li>
 <li>
 Ensure that shipping data is entered into the system timely and accurately
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Intermodal transportation experience strongly preferred
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 <li>
 Self-motivated problem-solver with fervent desire to meet customer needs
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 Strong verbal and written communication skills
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 Desire for a long-term career with an industry leading company
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 Ability to present and maintain a positive corporate image in a fast-paced environment
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 Proactively establish and maintain effective working team relationships with all support departments
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 Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
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 Must be willing to work a flexible schedule
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 The ideal candidate will possess a &ldquo;can do&rdquo; attitude with a &ldquo;will do&rdquo; work ethic
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 Must have the ability to work in a fast-paced environment
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 Ability to communicate effectively with all levels of operations
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 General computer skills - Microsoft Office, Outlook, AS400
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 Excellent communication and problem-solving skills
 
 
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 </ul>
 
 Forward Air is an Equal Opportunity employer.
 
 
 
</div>

Join Forward Air Corporation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Forward Air Corporation

About Company

Dispatcher - Intermodal

Dispatcher - Intermodal