Qureos Mentor

Foundation Supportworks of Idaho

Overview We are seeking a detail-oriented and organized Scheduler to join our growing construction business. This position plays a key role in coordinating customer appointments, managing annual maintenance/service schedules, and ensuring smooth daily operations for our Design Specialists. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is committed to providing exceptional customer service. Experience helps, but the right personality is just as important.Schedule&middot; 4 x 10&rsquo;s with Tuesday, Saturday, and Sunday off. Saturday overtime as needed.&middot; 8am-7pm with one hour lunch or two 30-minute lunches.Responsibilities<ul><li>Schedule and confirm appointments for inspections, repairs, and follow-ups.</li><li>Make a minimum of 60 outbound calls each day to warm leads who have canceled or not yet booked an appointment, with regular follow-up efforts for up to one year.</li><li>Work to overcome objections by providing at least two thoughtful rebuttals in an effort to secure or reschedule the appointment.</li><li>Communicate with customers via inbound and outbound phone calls, emails, and texts to set and confirm appointments, provide updates, and handle reschedules or cancellation requests.</li><li>Manage and optimize daily routes and calendars for service and sales representatives across the entire state of Idaho as well as Alaska, including several out-of-town trips that must be strategically planned and well organized to ensure timely arrivals and maximum efficiency.</li><li>Maintain precise records in the company&rsquo;s CRM (Salesforce / i360) and ensure all information is current and every phone call is logged.</li><li>Represent the company with integrity and deliver outstanding customer service.</li></ul>Qualifications<ul><li>Previous experience in scheduling, dispatching, or customer service (construction industry preferred).</li><li>Comfortable with high-volume outbound calling and long-term lead nurturing.</li><li>Strong communication, multitasking, and organizational skills.</li><li>Proficiency with CRM and scheduling software (Salesforce, i360) and Microsoft Office (Outlook, Excel).</li><li>Familiarity with construction terminology is a plus.</li><li>Bilingual abilities are highly desirable.</li><li>High school diploma or equivalent; Associate&rsquo;s degree preferred.</li></ul>Benefits<ul><li>401(k) with company match</li><li>Health, dental, and vision insurance</li><li>Paid time off</li><li>Employee discounts and referral program</li></ul>Job Type: Full-timePay: $18.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Scheduler / Appointment Setter

Join Foundation Supportworks of Idaho and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Foundation Supportworks of Idaho

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Scheduler / Appointment Setter