Qureos Mentor

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div>
<div>Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
We are looking for a proactive and results-driven <b>Sourcing Specialist</b> to join our Recruitment team. The ideal candidate will play a key role in identifying, attracting, and engaging top talent to meet our ongoing hiring demands in a fast-paced, high-volume BPO environment. You will act as the first point of contact between our company and potential candidates, ensuring a positive candidate experience while driving innovative sourcing strategies. This role requires creativity, strong communication skills, and the ability to manage multiple priorities while achieving ambitious recruitment goals.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><div><b>
Job Requirements:</b></div>
<div>
<ul><li>1&ndash;3 years of sourcing/recruitment experience, in a BPO or high-volume hiring environment.</li></ul>
<ul><li>Familiarity with sourcing tools (LinkedIn, Social media platforms, etc..).</li></ul>
<ul><li>Ability to thrive in fast-paced, target-driven environments.</li></ul>
<ul><li>Strong communication and networking skills.</li></ul>
<ul><li>Ability to meet daily/weekly targets in a high-pressure environment.</li></ul>
<ul><li>C1 English level .</li></ul></div></div></div></div><br>
<div></div>
<div><b>
Job Requirements:</b></div>
<div>
<ul><li>1&ndash;3 years of sourcing/recruitment experience, in a BPO or high-volume hiring environment.</li></ul>
<ul><li>Familiarity with sourcing tools (LinkedIn, Social media platforms, etc..).</li></ul>
<ul><li>Ability to thrive in fast-paced, target-driven environments.</li></ul>
<ul><li>Strong communication and networking skills.</li></ul>
<ul><li>Ability to meet daily/weekly targets in a high-pressure environment.</li></ul>
</div>
<div>We are looking for a proactive and results-driven <b>Sourcing Specialist</b> to join our Recruitment team. The ideal candidate will play a key role in identifying, attracting, and engaging top talent to meet our ongoing hiring demands in a fast-paced, high-volume BPO environment. You will act as the first point of contact between our company and potential candidates, ensuring a positive candidate experience while driving innovative sourcing strategies. This role requires creativity, strong communication skills, and the ability to manage multiple priorities while achieving ambitious recruitment goals.</div>
<div><b>
Main Responsibilities:</b></div>
<div>
<ul><li>Work hand-in-hand with the Marketing and Employee experiences for needed sourcing events.<br>
I.e. Job fairs, open days, etc..</li></ul>
<ul><li>Organize BAF events and make sure of the utilization.</li></ul>
<ul><li>Monitor the leads' conversion rate.</li></ul>
<ul><li>Build and maintain talent pipelines for recurring hiring needs.</li></ul>
<ul><li>Deliver high volumes of qualified candidates weekly to support recruitment targets.</li></ul>
<ul><li>Partner with recruitment marketing to run campaigns that increase applicant flow.</li></ul>
<ul><li>Maintaining a hiring target per month.</li></ul>
<ul><li><b>Sourcing Mix:</b> Balance between job boards, referrals, and alternative channels.</li></ul></div></div></div></div></div></div><div></div>

Sourcing Specialist

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><b>About Foundever&trade;</b></div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for more than 750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter.</div></div></div><div><div><div><b>
Business Unit Summary</b></div>
</div><div><div>
At Foundever, we are revolutionizing customer experience with cutting-edge digital solutions. As we continue to grow, we are building a pioneering Digital Services organization and seeking exceptional talent to join our Professional Services &ndash; CAI team.</div>
<div>
This is your chance to be part of a dynamic, forward-thinking group working on high-impact projects that drive innovation in the Conversational AI space. If you&rsquo;re passionate about end-to-end solution implementations, top-tier CX technology, and customer success, this role is for you.</div></div></div><div><div><div><b>
Job Summary</b></div>
</div><div><div>
The <b>Professional Services Manager &ndash; CAI</b> leads Conversational AI solution implementations and ensures the success of client projects from initiation through continuous improvement. This role is responsible for planning, execution, and delivery of CAI projects, including defining goals, scope, timelines, and resources.</div>
<div>
You will partner with senior management, clients, end-users, and technical teams to keep stakeholders aligned and informed. Responsibilities include monitoring progress, controlling budgets, resolving risks, and ensuring timely, high-quality delivery of chatbot and voicebot solutions.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul>
<li><div>Plan and manage CAI implementation projects with clear objectives and detailed work plans.</div>
</li>
<li><div>Lead and mentor project teams, assigning tasks and ensuring accountability.</div>
</li>
<li><div>Monitor all project stages, resolving issues, and mitigating risks with contingency strategies.</div>
</li>
<li><div>Collect and document client requirements, maintaining strong communication throughout the project.</div>
</li>
<li><div>Manage scope and timelines to ensure on-time, client-approved delivery.</div>
</li>
<li><div>Facilitate client-facing meetings (kick-offs, weekly check-ins, retrospectives) and track outcomes.</div>
</li>
<li><div>Ensure compliance with internal processes, SLAs, and QA checkpoints.</div>
</li>
<li><div>Consolidate and act on client feedback, coordinating iterations with design and development teams.</div>
</li>
<li><div>Track and present project performance, delivery health, and optimization opportunities.</div>
</li>
<li><div>Identify new opportunities for improvement or expansion, collaborating with designers and consultants.</div>
</li>
<li><div>Support backlog prioritization and sprint planning.</div>
</li>
<li><div>Provide project visibility and stakeholder alignment through reporting and dashboards.</div>
</li>
</ul></div></div><div><div><div><b>Why You&rsquo;ll Love This Role</b></div>
</div><div><ul>
<li><div>Be at the forefront of CX transformation, working with leading BOT/AI technologies, especially Genesys.</div>
</li>
<li><div>Work with global clients across the U.S. and EMEA in a dynamic environment.</div>
</li>
<li><div>Collaborate with a team of experts in AI, automation, performance, and agent tools.</div>
</li>
<li><div>Manage multiple projects simultaneously with opportunities to showcase leadership and problem-solving.</div>
</li>
<li><div>Grow professionally by working on complex, high-visibility projects while developing technical, project management, and client relationship skills.</div>
</li>
</ul></div></div><div><div><div><b>Qualifications &ndash; Experience</b></div>
</div><div><div><b>
Must Have:</b></div>
<ul>
<li><div>Strong leadership and interpersonal skills.</div>
</li>
<li><div>Excellent communication and presentation abilities.</div>
</li>
<li><div>Proficiency in project management tools and methodologies (Agile, Scrum).</div>
</li>
<li><div>Knowledge of AI technologies, including chatbots, voicebots, and conversational interfaces.</div>
</li>
<li><div>Experience in client-facing roles and managing teams.</div>
</li>
<li><div>Ability to meet tight deadlines under pressure.</div>
</li>
<li><div>Strong organizational and time management skills.</div>
</li>
<li><div>Proficiency in Excel and PowerPoint with a data-driven mindset.</div>
</li>
<li><div>Fluent English and French (C1 minimum).</div>
</li>
</ul><div><b>Nice to Have:</b></div>
<ul>
<li><div>Proficiency in Portuguese, Spanish, German, French, or other EU languages.</div>
</li>
<li><div>Proactive, continuous learner with a passion for CX and technology.</div>
</li>
<li><div>Familiarity with Jira, Trello, or similar project management tools.</div>
</li>
<li><div>Strong collaboration skills with the ability to work independently when needed.</div></li></ul><br>
<div>
</div><div>#LI-MB2<br>
#LI-Remote</div></div></div></div>
</div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

Professional Services Manager - Conversational AI (French & English)

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div></div><div></div><div><br>
<div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
As a English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li>Using candidate databases to match the right person to the client's vacancy</li>
<li>Managing the pool and keeping positive contact with candidates</li>
<li>Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.</li>
<li>Conduct phone, online, headhunt, and in-person interviews.</li>
<li>Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requested</li>
<li>Informing candidates about the results of their interviews</li>
<li>Working towards and exceeding targets</li>
<li>Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback</li>
<li>Complete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document</li></ul><br>
<div></div>
<div><b>
Qualifications:</b></div>
<ul>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years as recruitment expert</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of French(at least C1), both verbal and written</b></li>
</ul></div></div></div><div>
 About Us Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
<div><b>
Job Summary</b></div>
<div>
As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).</div>
<div>
 You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria</div>
<div>
You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.</div>
<div>
You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div><br>
<div></div>
<div><b>
Primary Job Responsibilities</b></div>
<ul>
<li>Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document<b>Qualifications:</b></li>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of German (at least C1), both verbal and written</b></li>
<li><b>Advanced level of English(B2), both verbal and written</b></li>
</ul></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

German Recruitment Specialist

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div></div><div></div><div><br>
<div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
As a English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li>Using candidate databases to match the right person to the client's vacancy</li>
<li>Managing the pool and keeping positive contact with candidates</li>
<li>Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.</li>
<li>Conduct phone, online, headhunt, and in-person interviews.</li>
<li>Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requested</li>
<li>Informing candidates about the results of their interviews</li>
<li>Working towards and exceeding targets</li>
<li>Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback</li>
<li>Complete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document</li></ul><br>
<div></div>
<div><b>
Qualifications:</b></div>
<ul>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years as recruitment expert</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of French(at least C1), both verbal and written</b></li>
</ul></div></div></div><div>
 About Us Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
<div><b>
Job Summary</b></div>
<div>
As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).</div>
<div>
 You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria</div>
<div>
You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.</div>
<div>
You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div><br>
<div></div>
<div><b>
Primary Job Responsibilities</b></div>
<ul>
<li>Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document<b>Qualifications:</b></li>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of French(at least C1), both verbal and written</b></li>
<li><b>Advanced level of French(B2), both verbal and written</b></li>
</ul></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

French Recruitment Specialist

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div></div><div></div><div><br>
<div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
As a English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li>Using candidate databases to match the right person to the client's vacancy</li>
<li>Managing the pool and keeping positive contact with candidates</li>
<li>Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.</li>
<li>Conduct phone, online, headhunt, and in-person interviews.</li>
<li>Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requested</li>
<li>Informing candidates about the results of their interviews</li>
<li>Working towards and exceeding targets</li>
<li>Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback</li>
<li>Complete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document</li></ul><br>
<div></div>
<div><b>
Qualifications:</b></div>
<ul>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years as recruitment expert</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of French(at least C1), both verbal and written</b></li>
</ul></div></div></div><div>
 About Us Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
<div><b>
Job Summary</b></div>
<div>
As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).</div>
<div>
 You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria</div>
<div>
You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.</div>
<div>
You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div><br>
<div></div>
<div><b>
Primary Job Responsibilities</b></div>
<ul>
<li>Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document<b>Qualifications:</b></li>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of English (at least C1), both verbal and written</b></li>
</ul></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

English Recruitment Specialist

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><b>About Foundever &trade;
</b></div></div><div><div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div></div></div><div><div><div><b>
Job Summary</b></div>
</div><div><div>
A Conversational Designer for Chatbots and Voicebots is responsible for creating, designing, and optimizing the user interaction experience with AI-driven conversational interfaces. Their role involves understanding client issues and expected outcomes (efficiency, automation, reduction of AHT) and user needs. He/She is in charge of designing the conversation flow, scripting dialogues, and ensuring that the bot can understand and respond to user queries effectively and naturally. They work to make the interaction as human-like as possible, often employing principles of psychology, linguistics, and user-centered design. Additionally, they analyze conversation data to identify patterns, improve responses, and enhance overall resolution, user satisfaction and KPIs.</div></div></div><div><div><div><b>
Duties and Responsibilities
</b></div></div><div><div><div>Collaborate with the team (and in particular Tech/Dev and project manager) to establish the best customer experience to reach the outcomes</div>
</div>
<div><div>Realize the assessment and conversational AI strategy</div>
</div>
<div><div>Balance choices of technology (CAI/GEN AI, translation) to achieve CX outcomes in collaboration with project manager for alignment with budget validated by the client.</div>
</div>
<div><div>Responsible for building conversational scenarios and flows</div>
</div>
<div><div>Build proto persona, bot persona and tone of voice and make voice proposal fitting with the brand expectation for Voicebots</div>
</div>
<div><div>Copywriting of the bot prompts</div>
</div>
<div><div>Integration of flows on Cognigy in partnership with developer</div>
</div>
<div><div>Elaborate bot testing phases, UX improvement, and bot training</div>
</div>
<div><div>Participate actively in the KPI analysis, roadmap and continuous improvement of the bot</div>
</div>
<div><div>The conversational designer is also in charge of the bot training and gen AI knowledge base reinforcement</div>
</div>
<div><div>Enable the AI trainer to handle intent matching, lexicons, training questions and helps with the analytics evaluations. They should be in direct communication with the conversation designers or developers as they need to understand how the architecture of the agent works to improve the NLU. And they should also be able to detect when users are dropping off and evaluate options if anything needs to be adjusted within the conversation design</div>
</div>
<div><div>Elaborate and maintain in time conversational flows architecture (Miro / X mind)</div>
</div>
<div><div>Elaborate and integrate conversational content based on text</div>
</div></div></div><div><div><div>
.</div>
</div><div><div>
<div>Brief the Creative Lead in case of visual content needs for Chatbots and ensure creative production is fully aligned with the brief</div>
</div>
<div><div>Interact with tech/dev when integration and/or code is required to deliver the experience targeted</div>
</div>
<div><div>Manage testing: adjust testing protocol model to the project, realize on-going testing of the experience built, identify testers, brief and coordinates testing with the project manager. Consolidate testing feed-back and integrate iterations with tech/dev.</div>
</div>
<div><div>Adjust the testing material for client tests</div>
</div>
<div><div>Consolidate test feedback under the supervision of Project Manager</div>
</div>
<div><div>Integrate iterations asked by the client</div>
</div>
<div><div>Contribute to the KPI analysis and make recommendations for improvement in run phase</div>
</div>
<div><div>Integrate changes or evolutions validated by the client during the run</div>
</div>
<div><div>Make the continuous training of the NLU / Reinforcement of the Knowledge AI or prompt engineering when using Gen AI.</div>
</div></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><div>
<div>Must have:</div></div><div><br>
<div>
</div></div><div><div>Experience in technical Team and Project Management&mdash;with a proven track record of delivering multi-national medium/ large-scale BOT/ Conversational AI solutions with a minimum of 3-5 years of experience.</div>
</div>
<div><div>Strong understanding of conversational UX and specificities of each channel: chat or voice.</div>
</div>
<div><div>Strong understanding of Natural Language Processing</div>
</div>
<div><div>Ability to take advantage of Gen AI capabilities and integrate it in conversational design when required</div>
</div>
<div><div>Understanding of LLM functioning and RAG to optimize content for Knowledge AI content preparation for Generative AI = prompt engineering capabilities</div>
</div>
<div><div>Deep understanding and analysis of CAI KPIs</div>
</div>
<div><div>Perfect written and verbal communication</div>
</div>
<div><div>Fluent in written and spoken English and German (C1 level minimum).</div></div><div><br>
<div>
</div></div><div><div>Nice to have:</div></div><div><br>
<div>
</div></div><div><div>A master's degree in UX design / conversational design or equivalent work experience</div>
</div>
<div><div>Proficiency in Portuguese, Spanish, German, French or any other EU language.</div></div><div><br>
<div>
</div><div>#LI-MB2<br>
#LI-Remote</div>
</div></div></div></div>
</div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

Conversational Designer - Fluent in German & English

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div></div><div></div><div><br>
<div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div><b>
Position Title:</b> Analyst Compliance<br>
<b>Location:</b> LUX Virtual / Onsite<br>
<b>Department:</b> Legal</div><br>
<div></div>
<div><b>
Job Summary:</b><br>
Auditor performs entry to mid-level professional internal auditing work. Work involves conducting operational, regulatory, and compliance audit process; all with emphasis on Compliance Client Requirements to be able to assist management in the attainment of their Compliance objectives. Ensure that all organizational and professional ethical standards and internal audit activities are carried out in compliance with The IIA&rsquo;s International Standards for the Professional Practice of Internal Auditing</div>
<div><b>
Key Responsibilities:</b></div>
<ul><li>Conducts complete audit cycles ranging from simple to moderately complex processes&mdash;under the guidance of Audit Management, providing independent evaluations of financial and operational areas, in line with department methodology and internal audit standards.</li></ul>
<ul><li>Examines audit evidence, formulates actionable recommendations, and prepares reports summarizing audit outcomes and process documentation.</li></ul>
<ul><li>Evaluates operational and compliance procedures, and assesses the adequacy and efficiency of internal controls, applying critical thinking to identify risks and recommend improvements based on cost-benefit analysis.</li></ul>
<ul><li>Supports business units in implementing control enhancements and process improvements, offering practical, value-driven recommendations to resolve audit findings.</li></ul></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li>Monitors the timely resolution of audit issues and follows up regularly with stakeholders, including business units or regional management, to ensure the implementation of corrective action plans.</li></ul>
<ul><li>Keeps the Audit Supervisor or Lead informed on audit progress, key observations, emerging challenges, and potential delays&mdash;while proposing practical solutions.</li></ul>
<ul><li>Maintain professional relationships and open communication with auditees and key stakeholders throughout the audit process.</li></ul>
<ul><li>Prepares and shares daily, weekly, and monthly audit summary reports.</li></ul>
<ul><li>Participates in ongoing training, including Compliance onboarding for new hires and weekly compliance update sessions.</li></ul>
<ul><li>Reports incidents or non-compliance issues to relevant stakeholders promptly.</li></ul>
<ul><li>Audits call monitoring processes to verify adherence to client-specific compliance requirements.</li></ul>
<ul><li>Coordinates and verifies the remediation of all non-compliance issues identified.</li></ul>
<ul><li>Reviews and confirms that all contractual obligations are fully met.</li></ul>
<ul><li>Delivers compliance training sessions and periodic refreshers as needed.</li></ul>
<ul><li>Carries out other duties or assignments as requested by their immediate supervisor.</li></ul></div></div></div></div></div></div></div></div><div></div>

Analyst Compliance -Luxor Based

Join Foundever and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.