Qureos Mentor

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><b>About Foundever&trade;</b></div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for more than 750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter.</div></div></div><div><div><div><b>
Business Unit Summary</b></div>
</div><div><div>
At Foundever, we are revolutionizing customer experience with cutting-edge digital solutions. As we continue to grow, we are building a pioneering Digital Services organization and seeking exceptional talent to join our Professional Services &ndash; CAI team.</div>
<div>
This is your chance to be part of a dynamic, forward-thinking group working on high-impact projects that drive innovation in the Conversational AI space. If you&rsquo;re passionate about end-to-end solution implementations, top-tier CX technology, and customer success, this role is for you.</div></div></div><div><div><div><b>
Job Summary</b></div>
</div><div><div>
The <b>Professional Services Manager &ndash; CAI</b> leads Conversational AI solution implementations and ensures the success of client projects from initiation through continuous improvement. This role is responsible for planning, execution, and delivery of CAI projects, including defining goals, scope, timelines, and resources.</div>
<div>
You will partner with senior management, clients, end-users, and technical teams to keep stakeholders aligned and informed. Responsibilities include monitoring progress, controlling budgets, resolving risks, and ensuring timely, high-quality delivery of chatbot and voicebot solutions.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul>
<li><div>Plan and manage CAI implementation projects with clear objectives and detailed work plans.</div>
</li>
<li><div>Lead and mentor project teams, assigning tasks and ensuring accountability.</div>
</li>
<li><div>Monitor all project stages, resolving issues, and mitigating risks with contingency strategies.</div>
</li>
<li><div>Collect and document client requirements, maintaining strong communication throughout the project.</div>
</li>
<li><div>Manage scope and timelines to ensure on-time, client-approved delivery.</div>
</li>
<li><div>Facilitate client-facing meetings (kick-offs, weekly check-ins, retrospectives) and track outcomes.</div>
</li>
<li><div>Ensure compliance with internal processes, SLAs, and QA checkpoints.</div>
</li>
<li><div>Consolidate and act on client feedback, coordinating iterations with design and development teams.</div>
</li>
<li><div>Track and present project performance, delivery health, and optimization opportunities.</div>
</li>
<li><div>Identify new opportunities for improvement or expansion, collaborating with designers and consultants.</div>
</li>
<li><div>Support backlog prioritization and sprint planning.</div>
</li>
<li><div>Provide project visibility and stakeholder alignment through reporting and dashboards.</div>
</li>
</ul></div></div><div><div><div><b>Why You&rsquo;ll Love This Role</b></div>
</div><div><ul>
<li><div>Be at the forefront of CX transformation, working with leading BOT/AI technologies, especially Genesys.</div>
</li>
<li><div>Work with global clients across the U.S. and EMEA in a dynamic environment.</div>
</li>
<li><div>Collaborate with a team of experts in AI, automation, performance, and agent tools.</div>
</li>
<li><div>Manage multiple projects simultaneously with opportunities to showcase leadership and problem-solving.</div>
</li>
<li><div>Grow professionally by working on complex, high-visibility projects while developing technical, project management, and client relationship skills.</div>
</li>
</ul></div></div><div><div><div><b>Qualifications &ndash; Experience</b></div>
</div><div><div><b>
Must Have:</b></div>
<ul>
<li><div>Strong leadership and interpersonal skills.</div>
</li>
<li><div>Excellent communication and presentation abilities.</div>
</li>
<li><div>Proficiency in project management tools and methodologies (Agile, Scrum).</div>
</li>
<li><div>Knowledge of AI technologies, including chatbots, voicebots, and conversational interfaces.</div>
</li>
<li><div>Experience in client-facing roles and managing teams.</div>
</li>
<li><div>Ability to meet tight deadlines under pressure.</div>
</li>
<li><div>Strong organizational and time management skills.</div>
</li>
<li><div>Proficiency in Excel and PowerPoint with a data-driven mindset.</div>
</li>
<li><div>Fluent English and French (C1 minimum).</div>
</li>
</ul><div><b>Nice to Have:</b></div>
<ul>
<li><div>Proficiency in Portuguese, Spanish, German, French, or other EU languages.</div>
</li>
<li><div>Proactive, continuous learner with a passion for CX and technology.</div>
</li>
<li><div>Familiarity with Jira, Trello, or similar project management tools.</div>
</li>
<li><div>Strong collaboration skills with the ability to work independently when needed.</div>
</li>
</ul></div></div></div></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

Professional Services Manager - Conversational AI (French & English)

<div>
 <ul>
  <li>
   Candidates should be from BPO/BPM Background
  </li>
  <li>
   <strong>
    <u>
     Only Diversity candidates can apply
    </u>
   </strong>
  </li>
  <li>
   Telecom background experience is Preferred
  </li>
  <li>
   Total Experience - 10+yrs
  </li>
  <li>
   Relevant Experience - 1+ yrs (Manager on paper)
  </li>
  <li>
   Education - Any Graduate or 4 years Diploma
  </li>
  <li>
   Shifts - US (24x7)
  </li>
  <li>
   5 days working
  </li>
  <li>
   Handling AM's &amp; TL's
  </li>
  <li>
   <strong>
    Location: Airoli, Navi Mumbai
   </strong>
  </li>
  <li>
   College degree in Business Management/Administration or equivalent combination of education and directly related experience
  </li>
  <li>
   4 or more years of directly related experience, including 2 or more years of supervisory experience.
  </li>
  <li>
   Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
  </li>
  <li>
   International Voice Experience; having Outbound experience will have an added advantage
  </li>
  <li>
   Shall operate in US shift timings, and would be required to stretch as and when required
  </li>
  <li>
   manager level into Telecom Domain for International contact center, US
  </li>
  <li>
   Appropriate communication and escalation of client issues to multiple levels of site and Operations management
  </li>
  <li>
   Client strategies to meet client/corporate goals and objective
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Manager

<div></div><div><div><div><div><div><b>Job Description:
   </b><div><div><div><div>About Us</div></div><div><div><br>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. To cope with our current DevOps needs, we are looking for a Mid/Senior experienced DevOps Engineer to join our team and play a critical role in designing, deploying, and maintaining our cloud infrastructure and CI/CD pipelines, ensuring system scalability, security, high availability, and performance.</div><br>
<div></div>
<div>
   Location<br>
This role offer fully Remote or Hybrid working in any of the following 3 locations: Poland, Colombia or India (travel maybe required to meet the team at our office when needed).</div></div></div><div><div><div>
The way that we work</div>
</div><div><div>
   How we work</div>
<div>
The DevOps team works transversally to support and build hosting infrastructure for the AI and Product teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend &amp; backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.</div><br>
<div></div>
<div>
   Missions</div>
<ul>
<li>Design, develop and automate process to deliver client infrastructure on our cloud platform (mainly hosted on AWS).</li>
<li>Manage platforms through automation, tooling, tuning and new solutions.</li>
<li>Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.</li>
<li>Provide support and collaborate with the AI and Product teams.</li>
<li>Create and update all documentation related to the items above.</li></ul><br>
<div></div>
<div>
   Tech Stack<br>
Linux Systems (Debian) &ndash; AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) &ndash; Kubernetes &ndash; Web Services &ndash; Terraform &ndash; Ansible &ndash; Docker &ndash; Git.</div></div></div><div><div><div>
   What you need in order to be successful</div>
</div><div><ul><li>At least 5 years of experience working in a production or system management team for critical services and applications.</li>
<li>Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.</li>
<li>Good expertise managing Linux Systems (Debian).</li>
<li>Knowledge about networking: TCP/IP, Web Services, tiered application services.</li>
<li>Scripting experience in shell, python, etc.</li>
<li>Experience working in a normalized environment and knowledge of Agile DevOps processes.</li>
<li>English fluency is required both spoken and written</li>
</ul></div></div><div><div><ul><li>&#65039; The Recruitment Process</li></ul>
</div><div><div><ul><li>Meet our Global TA team to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)</li></ul>
<ul><li>Meet our DevOps Managers to assess your skills and problem solving mindset. (45 min)</li></ul>
<ul><li>Meet our Director of AI Engineering for a final stage interview (30 mins)</li></ul>
</div></div></div><div><div><div>   What we offer</div>
</div><div><ul><li><b>Impactful work</b>. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.</li>
<li><b>Professional growth</b>. Continuous learning and development opportunities in a dynamic, remote work environment.</li>
<li><b>Competitive compensation</b>. Attractive salary and benefits package.</li>
<li><b>Collaborative environment</b>. A supportive team culture with opportunities for occasional travel for training and industry events.</li>
</ul>
<div></div><div>#LIKH</div></div></div></div></div></div></div></div></div><div></div>

Global DevOps Engineer

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div></div><div></div><div><br>
<div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
As a English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li>Using candidate databases to match the right person to the client's vacancy</li>
<li>Managing the pool and keeping positive contact with candidates</li>
<li>Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.</li>
<li>Conduct phone, online, headhunt, and in-person interviews.</li>
<li>Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requested</li>
<li>Informing candidates about the results of their interviews</li>
<li>Working towards and exceeding targets</li>
<li>Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback</li>
<li>Complete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document</li></ul><br>
<div></div>
<div><b>
Qualifications:</b></div>
<ul>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years as recruitment expert</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of French(at least C1), both verbal and written</b></li>
</ul></div></div></div><div>
 About Us Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
<div><b>
Job Summary</b></div>
<div>
As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).</div>
<div>
 You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria</div>
<div>
You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.</div>
<div>
You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div><br>
<div></div>
<div><b>
Primary Job Responsibilities</b></div>
<ul>
<li>Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document<b>Qualifications:</b></li>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of German (at least C1), both verbal and written</b></li>
<li><b>Advanced level of English(B2), both verbal and written</b></li>
</ul></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

German Recruitment Specialist

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div></div><div></div><div><br>
<div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
As a English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li>Using candidate databases to match the right person to the client's vacancy</li>
<li>Managing the pool and keeping positive contact with candidates</li>
<li>Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.</li>
<li>Conduct phone, online, headhunt, and in-person interviews.</li>
<li>Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requested</li>
<li>Informing candidates about the results of their interviews</li>
<li>Working towards and exceeding targets</li>
<li>Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback</li>
<li>Complete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document</li></ul><br>
<div></div>
<div><b>
Qualifications:</b></div>
<ul>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years as recruitment expert</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of French(at least C1), both verbal and written</b></li>
</ul></div></div></div><div>
 About Us Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
<div><b>
Job Summary</b></div>
<div>
As an English Recruitment Specialist , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs).</div>
<div>
 You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria</div>
<div>
You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals.</div>
<div>
You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.</div><br>
<div></div>
<div><b>
Primary Job Responsibilities</b></div>
<ul>
<li>Using candidate databases to match the right person to the client's vacancyManaging the pool and keeping positive contact with candidatesReceiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates</li>
<li>Conduct end-to-end recruitment process and registration.Conduct phone, online, headhunt, and in-person interviews.Briefing the candidate about the responsibilities, salary, and benefits of the job in question</li>
<li>Organizing interviews for candidates as requestedInforming candidates about the results of their interviewsWorking towards and exceeding targetsProvide suggestions and solutions to increase recruitment capacity, based on candidate feedbackComplete and update recruitment tools/database with candidate statuses</li>
<li>Provide the accepted candidate with an appropriate job offer and request all hiring document<b>Qualifications:</b></li>
<li>Customer Support Industry experience is a must</li>
<li>Relevant proven experience for 2-3 years</li>
<li>A college degree in Human Resources Management or a relevant field is preferred</li>
<li><b>Advanced level of English (at least C1), both verbal and written</b></li>
</ul></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

English Recruitment Specialist

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><b>About Foundever &trade;
</b></div></div><div><div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div></div></div><div><div><div><b>
Job Summary</b></div>
</div><div><div>
A Conversational Designer for Chatbots and Voicebots is responsible for creating, designing, and optimizing the user interaction experience with AI-driven conversational interfaces. Their role involves understanding client issues and expected outcomes (efficiency, automation, reduction of AHT) and user needs. He/She is in charge of designing the conversation flow, scripting dialogues, and ensuring that the bot can understand and respond to user queries effectively and naturally. They work to make the interaction as human-like as possible, often employing principles of psychology, linguistics, and user-centered design. Additionally, they analyze conversation data to identify patterns, improve responses, and enhance overall resolution, user satisfaction and KPIs.</div></div></div><div><div><div><b>
Duties and Responsibilities
</b></div></div><div><div><div>Collaborate with the team (and in particular Tech/Dev and project manager) to establish the best customer experience to reach the outcomes</div>
</div>
<div><div>Realize the assessment and conversational AI strategy</div>
</div>
<div><div>Balance choices of technology (CAI/GEN AI, translation) to achieve CX outcomes in collaboration with project manager for alignment with budget validated by the client.</div>
</div>
<div><div>Responsible for building conversational scenarios and flows</div>
</div>
<div><div>Build proto persona, bot persona and tone of voice and make voice proposal fitting with the brand expectation for Voicebots</div>
</div>
<div><div>Copywriting of the bot prompts</div>
</div>
<div><div>Integration of flows on Cognigy in partnership with developer</div>
</div>
<div><div>Elaborate bot testing phases, UX improvement, and bot training</div>
</div>
<div><div>Participate actively in the KPI analysis, roadmap and continuous improvement of the bot</div>
</div>
<div><div>The conversational designer is also in charge of the bot training and gen AI knowledge base reinforcement</div>
</div>
<div><div>Enable the AI trainer to handle intent matching, lexicons, training questions and helps with the analytics evaluations. They should be in direct communication with the conversation designers or developers as they need to understand how the architecture of the agent works to improve the NLU. And they should also be able to detect when users are dropping off and evaluate options if anything needs to be adjusted within the conversation design</div>
</div>
<div><div>Elaborate and maintain in time conversational flows architecture (Miro / X mind)</div>
</div>
<div><div>Elaborate and integrate conversational content based on text</div>
</div></div></div><div><div><div>
.</div>
</div><div><div>
<div>Brief the Creative Lead in case of visual content needs for Chatbots and ensure creative production is fully aligned with the brief</div>
</div>
<div><div>Interact with tech/dev when integration and/or code is required to deliver the experience targeted</div>
</div>
<div><div>Manage testing: adjust testing protocol model to the project, realize on-going testing of the experience built, identify testers, brief and coordinates testing with the project manager. Consolidate testing feed-back and integrate iterations with tech/dev.</div>
</div>
<div><div>Adjust the testing material for client tests</div>
</div>
<div><div>Consolidate test feedback under the supervision of Project Manager</div>
</div>
<div><div>Integrate iterations asked by the client</div>
</div>
<div><div>Contribute to the KPI analysis and make recommendations for improvement in run phase</div>
</div>
<div><div>Integrate changes or evolutions validated by the client during the run</div>
</div>
<div><div>Make the continuous training of the NLU / Reinforcement of the Knowledge AI or prompt engineering when using Gen AI.</div>
</div></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><div>
<div>Must have:</div></div><div><br>
<div>
</div></div><div><div>Experience in technical Team and Project Management&mdash;with a proven track record of delivering multi-national medium/ large-scale BOT/ Conversational AI solutions with a minimum of 3-5 years of experience.</div>
</div>
<div><div>Strong understanding of conversational UX and specificities of each channel: chat or voice.</div>
</div>
<div><div>Strong understanding of Natural Language Processing</div>
</div>
<div><div>Ability to take advantage of Gen AI capabilities and integrate it in conversational design when required</div>
</div>
<div><div>Understanding of LLM functioning and RAG to optimize content for Knowledge AI content preparation for Generative AI = prompt engineering capabilities</div>
</div>
<div><div>Deep understanding and analysis of CAI KPIs</div>
</div>
<div><div>Perfect written and verbal communication</div>
</div>
<div><div>Fluent in written and spoken English and German (C1 level minimum).</div></div><div><br>
<div>
</div></div><div><div>Nice to have:</div></div><div><br>
<div>
</div></div><div><div>A master's degree in UX design / conversational design or equivalent work experience</div>
</div>
<div><div>Proficiency in Portuguese, Spanish, German, French or any other EU language.</div></div><div><br>
<div>
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

Conversational Designer - Fluent in German & English

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div><br>
<div></div>
<div>
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div><br>
<div></div>
<div>
Winner of Comparably&rsquo;s Award for Best Global Culture in 2024, 2023, 2022 and 2021</div>
<div>
Gold Stevie Award Winner for Great Employers in 2024 and 2022</div>
<div>
We foster an exciting culture of creativity, connection, and commitment</div><br>
<div></div>
<div>
Read more about our culture: Foundever&reg; Stories.</div></div></div><div><div><div>
Job Summary</div>
</div><div><div>
Ensure calls are handled professionally. Provide direction and guidance to ensure consistent achievement of key performance metrics. Achieve, measure, report and communicate metric goal attainment for assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned including taking front line customer calls as required.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><div>
Supervise assigned team to meet or exceed client and corporate goals including Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.</div>
<div>
Hire and retain the best agents.</div>
<div>
Regular monitoring, coaching and development of agents with the team.</div>
<div>
Implement agent recognition programs under direction of Manager Site Operations.</div>
<div>
Share best practices across teams and build spirit of teamwork.</div></div></div><div><div><div>
Position Qualifications
</div></div><div><div>Minimum of 12 to 18 months of call center experience preferably as a product specialist.</div>
<div>
Demonstrated interpersonal, coaching, and supervisory skills.</div>
<div>
Demonstrated ability to set priorities and multi-task.</div>
<div>
Excellent verbal and written communication skills.</div>
<div>
Good computer skills (hardware, operating systems, Internet).</div>
<div>
Be Coach Talent+ or Coach Growth Point certified.</div></div></div><div><div><div>
Education</div>
</div><div><div>
Four-year college degree or directly related work experience.</div></div></div><div><div><div>
Salary Range
</div></div><div><div>The base pay range for this position is up to $40 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.</div></div></div><div><div><div>
Pre-employment Requirements</div>
</div><div><div>
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.</div><br>
<div></div>
<div>
Foundever&reg; is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</div></div></div></div></div></div></div></div></div><div></div>

Coach - Onsite in Orem, UT

Join Foundever and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.