Urwah Admin

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 Sales Manager is responsible for business generation as it relates to prospecting and securing individual Leisure accounts on behalf of the hotel in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with WSO effort. Position is also responsible for soliciting and securing business from key travel industry sources. TISMs are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel&rsquo;s success. This position requires a high degree on independent judgement and discretion on decision making
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Solicit, confirm and service travel agent, wholesale and transient accounts including negotiating rates and confirming contracts that ensure targeted budget achievement.
 </li>
 <li>
 Identify and create target accounts or agencies that will generate business on behalf of hotel but not conflict with WSO efforts.
 </li>
 <li>
 Utilize arrival reports, Hotelligence, Opera business intelligence, Book of Lists, Hoover&rsquo;s Lists, etc, to solicit and secure business on behalf of hotel.
 </li>
 <li>
 Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for individual business development.
 </li>
 <li>
 Follow up on all business inquiries and leads and qualify business to generate room nights and impact RevPar performance.
 </li>
 <li>
 Impact corporate sales production to ensure maximum account penetration.
 </li>
 <li>
 Create and execute account plans for top 20 accounts and make recommendations re: pricing, yield management, room night production, sales activities, etc.
 </li>
 <li>
 Achieve monthly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
 </li>
 <li>
 Uncover potential P2P leads on behalf of sister properties and the company. Meet and hopefully exceed hotel&rsquo;s annual budgeted revenue for Transient/Rack, Package, Corporate, and Wholesale segments. Achieve maximum RevPar index to ensure market domination and fair share obtained or exceeded. Increase lead revenue opportunities to other FS properties through business development and solicitation. Collaboration and communication with WSOs ensures no duplication of efforts and best return on resources. Prioritizing &amp; Time Management:
 </li>
 <li>
 Treat active selling, solicitation and business development as #1 job priority.
 </li>
 <li>
 Protect the Golden-Selling Hours. Allocate time and resources as appropriate for account potential.
 </li>
 <li>
 Schedule activities effectively and meet deadlines.
 </li>
 <li>
 Handle sales calls and trips in a cost and time-efficient manner.
 </li>
 <li>
 Ability to plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned. Optimum productivity to be realized and positive results delivered with strong focus on prioritizing and managing time effectively. Community Connectivity:
 </li>
 <li>
 Participate in local business travel organizations or travel agent organizations as needed.
 </li>
 <li>
 Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities. Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community. Expand customer reach and gain exposure and credibility within marketplace. Increase lead production and maintain positive image for hotel and brand.
 </li>
 <li>
 Maintain thorough and complete product knowledge of FS hotel property and in-depth understanding of comp set&rsquo;s Features/Advantages/Benefits.
 </li>
 <li>
 Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.
 </li>
 <li>
 Create VIP or Group resumes identifying and communicating traveller&rsquo;s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met.
 </li>
 <li>
 Understand and utilize the sales tools the company provides and to follow and support all sales and marketing MOS. Ability to sell all hotel products and services. Increase lead conversion and impact customer/guest satisfaction by being able to provide solutions to their needs. Sales Effectiveness:
 </li>
 <li>
 Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved.
 </li>
 <li>
 Write clear and effective sales correspondence.
 </li>
 <li>
 Make a strong and positive impression on clients in individual and group setting.
 </li>
 <li>
 Contact customers in-house to promote good will and foster additional business or repeat business to property or sister property.
 </li>
 <li>
 Develop and utilize sales skills in all sales interactions.
 </li>
 <li>
 Score 90% or higher in sales MCA shop calls to ensure standards are met and sales skills are used to maximum effort.
 </li>
 <li>
 Cross-sell with catering and group managers and team -sell also where appropriate.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 College Degree &ndash; 4 years or equivalent experience
 </li>
 <li>
 Luxury hotel Sales preferred (minimum of 3 years) or 3 &ndash; 5 or operational hotel experience Proven sales track record a plus
 </li>
 <li>
 Reading, writing and oral proficiency in the required language. Good personal &amp; professional references. Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Golden Sales &amp; Catering, Internet and Opera.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 Full time (8hrs)
 </li>
 </ul>
</div>

Sales Manager

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Austin&rsquo;s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown&mdash; on the banks of Lady Bird Lake&mdash;the Hotel offers a convenient escape for those looking to explore Austin&rsquo;s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin&rsquo;s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Austin is seeking a
 
 Sales Administrative Assistant
 
 with experience delivery exceptional service to join our dynamic Sales &amp; Marketing Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other&rsquo;s contribution and importance.
 
 
 
 What You Will Do
 
 
 
 Are you excited about delivering the best Sales experience to our guests? This position may be the perfect fit for you! You will be responsible for assisting the Sales Managers with administrative duties. The Sales Administrative Assistant follows up on leads, coordinates the planning of amenity arrangements, confirms reservations and upgrades. We are looking for someone who is organized, has the ability to multi-task and has strong communication skills.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Knowledge of Opera and Delphi preferred
 </li>
 <li>
 Solid working knowledge of all Microsoft applications: Word, PowerPoint, Excel, and Publisher required
 </li>
 <li>
 One to two years&rsquo; experience working in Sales or Hospitality preferred
 </li>
 <li>
 Work authorization in the United States
 
 
 </li>
 </ul>
 
 What we offer:
 
 
 
 
 COMPLIMENTARY
 
 
 
 <ul>
 <li>
 FREE Medical, Dental and Vision Insurance after 30 days!!!
 </li>
 <li>
 Room night stays at Four Seasons Worldwide
 </li>
 <li>
 Employee meals prepared by the Four Seasons Culinary Team
 </li>
 <li>
 Dry cleaning and alteration of employee uniforms
 </li>
 <li>
 Parking in Downtown Austin during work shifts
 
 
 </li>
 </ul>
 
 DISCOUNTED
 
 
 
 <ul>
 <li>
 Discounted public transportation options
 </li>
 <li>
 Four Seasons beds and bedding
 </li>
 <li>
 Gold&rsquo;s Gym membership
 
 
 </li>
 </ul>
 
 Additional
 
 
 
 <ul>
 <li>
 Vacation, Sick, Twelve (12) Paid Holidays
 </li>
 <li>
 401k participation with a company matching program
 </li>
 <li>
 100% Company-Paid Parental Leave
 </li>
 <li>
 Growth opportunities within Four Seasons
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 As our hotel is open 24/7, 365 days a year, we expect our Administrative Assistants to be flexible in working mornings, evenings, weekends, and holidays.
 
 
 The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Sales Administrative Assistant

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
 
 
 ⸻
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
 </li>
 <li>
 Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
 </li>
 <li>
 Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
 </li>
 <li>
 Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
 </li>
 <li>
 Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
 </li>
 <li>
 Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
 </li>
 <li>
 Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
 </li>
 <li>
 Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
 </li>
 <li>
 Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
 </li>
 <li>
 Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
 </li>
 <li>
 Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
 </li>
 <li>
 Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
 </li>
 <li>
 Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
 
 
 </li>
 </ul>
 ⸻
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills.
 </li>
 <li>
 Previous experience working with Opera or a similar reservations system preferred.
 </li>
 <li>
 Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
 </li>
 <li>
 Proficiency in Microsoft Excel and PowerPoint.
 </li>
 <li>
 Strong attention to detail, accuracy, and guest service mindset.
 
 
 </li>
 </ul>
 ⸻
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent training and development opportunities
 </li>
 <li>
 Complimentary stays at other Four Seasons Hotels and Resorts
 </li>
 <li>
 Complimentary dry cleaning for employee uniforms
 </li>
 <li>
 Complimentary employee meals
 
 
 </li>
 </ul>
 ⸻
 
 
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 Full-time
 </li>
 </ul>
</div>

Reservations Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
 
 
 
 House Attendant
 
 
 
 
 About The Role
 
 
 
 The House Attendant is an integral part of the housekeeping team and is responsible for the stocking and inventory of linen storage closets, moving heavy furniture and delivering guest items to rooms to assist Room Attendants. They will assist the housekeeping team with preparing rooms and with removing dirty linen from guest rooms. They will clean patios on checkout rooms and any assigned cleaning projects as required.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Stocks linen rooms and storage areas with clean linens
 </li>
 <li>
 Picks up and delivers guest request items
 </li>
 <li>
 Gives assistance to Guest Room Attendants as required; keeps all guest corridors, elevator landings, stairwells and linen storage rooms clean at all times
 </li>
 <li>
 Interacts with guests making them feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality, accommodating any special requests
 </li>
 <li>
 Moves racks of clean Rooms linen to Guest Room floors.  Stocks Linen Storage Rooms and Armoires daily with supplies and amenities.  Empties trash and dirty linen from guest room floors
 </li>
 <li>
 Assists Housekeepers as required. Assists in moving beds and furniture, turns mattresses, removes, or hangs sheers and drapes.
 </li>
 <li>
 Picks up and delivers guest request items on a timely basis such as Irons, Ironing boards, Cribs and Roll-aways
 </li>
 <li>
 Responsible for all snow removal and debris from guest room patios
 </li>
 <li>
 To keep linen rooms tidy and correctly stocked and closed when not in use. Must ensure working equipment is always clean, tidy and in good working order
 </li>
 <li>
 To report to your managers anything or anyone suspicious and a Health and Safety hazard
 </li>
 <li>
 To carry out any other cleaning duties as specified by your manager.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Minimum 1 + year previous experience required in related position; in a luxury hotel setting preferred.
 </li>
 <li>
 Must be able to lift a minimum of 50 lbs and stand for 8 hours.
 </li>
 <li>
 Knowledge and the ability to operate cleaning equipment.
 </li>
 <li>
 Have a high level of attention to detail.
 </li>
 <li>
 Ability to understand and working knowledge of English required and this job requires applicants to have current work authorization in the in the United States.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Wage is $21.32per hour
 </li>
 <li>
 Winter Season Lifestyle Benefit
 </li>
 <li>
 Merchant Pass Available
 </li>
 <li>
 401k participation with company matching program
 </li>
 <li>
 Competitive Benefits: Medical, Dental and Life Insurance
 </li>
 <li>
 Discounted travel with discounted F&amp;B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
 </li>
 <li>
 Employee Cafeteria available for meals
 </li>
 <li>
 Be yourself and become a member of a work family that cares about you and invests in your development.
 </li>
 <li>
 Elevate your craft here and abroad!
 </li>
 <li>
 Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 This is a full-time position.
 </li>
 <li>
 A successful candidate will have a flexible schedule with the ability to work morning, afternoon and evening shifts, weekends and holidays.
 
 
 </li>
 </ul>
 Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:
 
 
 <ul>
 <li>
 http://fourseasons.com/vail/phots-and-videos//
 </li>
 <li>
 We Are Four Seasons Video
 </li>
 <li>
 http://jobs.fourseasons.com/
 </li>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 </li>
 <li>
 https://twitter.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 
 We look forward to receiving your application!
 
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Housekeeping House Attendant

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue &ndash; find the best of both big city adventure and a tropical getaway &ndash; arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It&rsquo;s all set against the Miami skyline overlooking the city&rsquo;s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
 
 
 Four Seasons Hotel Miami is looking for
 
 Front Desk Manager
 
 who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
 
 
 
 Four Seasons Hotel Miami
 
 
 
 Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami&rsquo;s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center &amp; Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak &amp; Bar, and connects guests to Miami&rsquo;s most alluring and vibrant destinations recommended by in-house experts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.
 </li>
 <li>
 The ability to ensure a smooth operation of registration and cashiering functions of the Front Office.
 </li>
 <li>
 The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
 </li>
 <li>
 The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required.
 </li>
 <li>
 The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
 </li>
 <li>
 The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
 </li>
 <li>
 The ability to escort VIP and return guests to their rooms.
 </li>
 <li>
 The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments.
 </li>
 <li>
 The ability to handle guest complaints and keep management informed as necessary.
 </li>
 <li>
 The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
 </li>
 <li>
 The ability to work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
 </li>
 <li>
 The ability to keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
 </li>
 <li>
 The ability to ensure maximization of revenues and control of expenses in all areas under control.
 </li>
 <li>
 The ability to assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.
 </li>
 <li>
 The ability to respond properly in any hotel emergency or safety situation.
 </li>
 <li>
 The ability to perform other tasks or projects as assigned by hotel management and staff.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 College degree.
 </li>
 <li>
 Five years hotel experience including rooms and food and beverage.
 </li>
 <li>
 Computer experience.
 </li>
 <li>
 Reading, writing and oral proficiency in the English language.
 </li>
 <li>
 Three years department head in Rooms Division.
 </li>
 <li>
 Strong supervisory and managerial skills.
 
 
 </li>
 </ul>
 
 Benefits Four Season Employees Enjoy
 
 
 
 <ul>
 <li>
 Energizing Employee Culture where you are encouraged to be your true self!
 </li>
 <li>
 Comprehensive learning and development programs to help you master your craft.
 </li>
 <li>
 Inclusive and diverse employee engagement events all year-round.
 </li>
 <li>
 Exclusive discount and travel programs with Four Seasons
 </li>
 <li>
 Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 <ul>
 <li>
 https://www.youtube.com/watch?v=lzq78MIkT2s&amp;t=3s
 </li>
 <li>
 https://www.instagram.com/fsmiami/?hl=en
 </li>
 <li>
 https://www.instagram.com/edgemiami/?hl=en
 </li>
 <li>
 https://www.fourseasons.com/miami
 </li>
 <li>
 https://twitter.com/fsmiami?lang=en
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 
 
 US work authorization is required.
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Front Office Manager

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year&rsquo;s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
 
 
 
 About The Role
 
 
 
 Directs and controls the activities of the Front Desk team. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manages the staff at the Front Desk. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
 </li>
 <li>
 Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
 </li>
 <li>
 Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
 </li>
 <li>
 Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
 
 
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 What You Bring
 
 
 
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 3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel.
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 Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team.
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 Excellent communication skills and a genuine passion for guest service and personalized hospitality.
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 Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms).
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 Proven ability to handle guest concerns with professionalism and grace.
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 Degree or diploma in Hospitality Management or related field preferred.
 
 
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 What We Offer
 
 
 
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 Competitive Salary, wages, and a comprehensive benefits package
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 Excellent Training and Development opportunities
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 Complimentary Accommodation at other Four Seasons Hotels and Resort
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 Complimentary Dry Cleaning for Employee Uniforms
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 Complimentary Employee Meals
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 Complimentary Parking
 
 
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 Schedule &amp; Hours
 
 
 
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 Full-time schedule with the ability to work overnight shifts as needed.
 
 
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 US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Front Desk Manager

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 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite &mdash; and it&rsquo;s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
 
 
 
 Beverly Wilshire a Four Seasons Hotel
 
 
 
 
 Front Desk Agent
 
 
 
 
 Full-time
 
 
 
 The Beverly Wilshire a Four Seasons Hotel is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Front Desk Agent reports to the Assistant Director of Rooms. Work authorization for the location is required.
 
 
 
 Join Our Team
 
 
 
 Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.
 
 
 Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.
 
 
 Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine&rsquo;s 100 Best Companies to work for since 1998.
 
 
 
 Join a Diverse And Talented Team
 
 
 
 Beverly Wilshire, A Four Seasons Hotel, is one of a kind - unique in the city, and possibly the world.
 
 
 At the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe.
 
 
 Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room.
 
 
 
 Front Desk Receptionist
 
 
 
 Beverly Wilshire, A Four Seasons Hotel, is seeking a highly motivated and service-minded individual to join Front Office Team.
 
 
 The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 Candidate is preferred to have previous experience in a luxury, fast paced environment. Availability to work overnight shifts required. Candidate must have authorization to work in the United States.
 
 
 
 Preferred Qualifications And Skills
 
 
 
 We are looking for individuals with high organizational skills. Speaking, writing and reading English is required. This position requires an applicant with a flexible schedule and the ability to work different shifts including overnight, holidays and weekends.
 
 
 What to Expect: You Will&hellip;
 
 
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 Be part of a cohesive team with opportunities to build a successful career with global potential
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 Have access to a robust benefit plan
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 Have the opportunity to engage in diverse and challenging work
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 Derive a sense of pride in work well done
 
 
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 Hourly Rate
 
 
 
 First 9 months: $26.44 (80% of contract rate)
 
 
 Next 9 months: $29.74 (90% of contract rate)
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
 
 
 Learn more about what it is like to work at Four Seasons &ndash; visit us:
 
 
 http://jobs.fourseasons.com
 
 
 http://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Front Desk Agent

Join Four Seasons Hotels and Resorts and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.