Qureos Mentor

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is seeking a
 
 Guest Experience Agent
 
 to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
 </li>
 <li>
 The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Being able to maintain attention to detail and accuracy in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 <li>
 Medical, dental, and vision insurance
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.
 </li>
 </ul>
</div>

Guest Experience Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Communications Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.
 
 
 
 
 
 The Role Of Communications Agent
 
 
 
 We are currently seeking the creative talent a Full-time
 
 Communications Agent
 
 that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function etc while also having the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.
 
 
 
 Our Ideal Communications Agent
 
 
 
 A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
 
 We look forward to receiving your application
 
 
 !
 
</div>

Communication Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in curating unforgettable guest experiences. This role serves as a trusted resource for guests, providing tailored recommendations and seamless arrangements to ensure an exceptional stay.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Greet guests warmly and provide personalized assistance throughout their stay.
 </li>
 <li>
 Offer recommendations and make arrangements for dining, transportation, tours, and activities.
 </li>
 <li>
 Coordinate with internal departments to fulfil guest requests efficiently.
 </li>
 <li>
 Handle guest inquiries, complaints, and special needs with professionalism and discretion.
 </li>
 <li>
 Maintain up-to-date knowledge of local attractions, restaurants, and events.
 </li>
 <li>
 Assist with bookings for tickets, spa services, and other guest experiences.
 </li>
 <li>
 Ensure smooth communication between guests and external vendors.
 </li>
 <li>
 Uphold brand standards and contribute to the hotel's overall guest satisfaction scores.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Previous experience in a Concierge, Front Office, or Guest Services role is preferred.
 </li>
 <li>
 Strong knowledge of the local area, attractions, and services.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask and remain calm under pressure.
 </li>
 <li>
 A passion for delivering luxury service and creating memorable experiences.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Employee Discount for stays at any Four Seasons worldwide
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full Time (8 hrs)
</div>

Concierge Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What Will You Do
 
 
 
 <ul>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
 <li>
 The ability to handle guest problems or complaints.
 
 
 </li>
 </ul>
 
 What Will You Bring
 
 
 
 <ul>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Hotel experience preferred.
 </li>
 <li>
 Knowledge of Front Desk tasks.
 </li>
 <li>
 Opera knowledge is an advantage.
 </li>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to understand and comply with upscale luxuries Hotel operation standards.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 </ul>
</div>

Front Desk Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent