Qureos Mentor

Fox Valley Technical College

<div><div>Specialist - Communications (Student Finance Services) 
 
Fox Valley Technical College</div> 

Job Category 
Regular Support Staff 
FVTC Worksite 
Appleton Main Campus 
Hours Per Week 
40 
 
Job Description Summary 
The Student Finance Services (SFS) Communications Specialist is responsible for developing, coordinating, and delivering all student-facing communications related to financial aid, billing, and payments. This role serves both Financial Aid and Student Finance ensuring that students receive timely, accurate, and clear information about their financial responsibilities, aid eligibility, and available resources. 
 
The Communications Specialist creates and manages a unified communications strategy across multiple channels - email, text messaging, phone outreach, student portal, web content, and print - to support student success, reduce confusion, and maintain compliance with federal, state, and institutional requirements. 
 
Job Description 
Essential Functions and Responsibilities 
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned. 
<ul><li>
Develop and maintain a comprehensive, year-round communication calendar aligned with the financial aid cycle, billing calendar, academic deadlines, and regulatory requirements.</li><li>
Serve as the central point of coordination for all outgoing SFS communications, ensuring consistency of tone, branding, and content across all platforms.</li><li>
Collaborate with Financial Aid, Student Finance, IT, Marketing, and Enrollment Services to align messaging and optimize delivery strategies.</li><li>
Create targeted campaigns for: FAFSA reminders, verification, award notifications, SAP, special circumstances, COA adjustments, loans, and R2T4.</li><li>
Ensure all federally required notifications are compliant, accurate, and delivered within the appropriate timelines.</li><li>
Develop and distribute messages related to billing, payment plans, refunds, registration holds, collections, and 1098-T tax form availability.</li><li>
Coordinate student communications related to Veterans Education Benefits, including eligibility, certification, next steps, and compliance notifications.</li><li>
Draft and deliver content through email, text, phone scripts, student portal, web content, and print.</li><li>
Utilize SIS and communication software to segment audiences and automate delivery where appropriate.</li><li>
Ensure all communications adhere to FERPA, Title IV, and other applicable federal/state regulations.</li><li>
Maintain records of required notices and outreach for audit and internal documentation.</li><li>
Track engagement metrics, collect feedback, and continuously improve communication effectiveness.</li></ul> 

Minimum Qualifications 
Education and/or Experience Requirements: 
<ul><li>
Associate's in Communications, Marketing, Higher Education, Business, or a related field.</li><li>
Two to three years relevant experience.</li></ul> 

Licenses, Certifications, and Other Requirements: 
<ul><li>
Strong writing and editing skills, with the ability to convey complex financial and regulatory information in plain language.</li><li>
Familiarity with federal financial aid regulations, billing procedures, and student account practices.</li><li>
Experience managing multi-channel communications across a large audience.</li><li>
Excellent organizational and project management skills with attention to detail.</li><li>
Comfort using SIS tools and analyzing engagement data</li><li>
Experience in a higher education setting, preferably within Financial Aid, Bursar, or Enrollment Services.</li><li>
Knowledge of Title IV regulations, FERPA, and financial aid compliance standards.</li><li>
Basic working knowledge in communication platforms such as Mail Chimp, Mongoose, Workday, or similar.</li><li>
Demonstrated commitment to student equity, access, and customer service excellence.</li></ul> 

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
 
 
Work Environment 
<ul><li>
Full-time position with occasional evening or weekend work during peak times (e.g., aid disbursement, registration, or billing deadlines).</li><li>
May be eligible for hybrid or remote work in accordance with institutional policy.</li><li>
Regular collaboration with cross-functional teams and service departments.</li></ul> 

Work environment may change based upon college needs. 
 
Physical Requirements 
<ul><li>
Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
</li><li>Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
</li>Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means. 
<li>
</li></ul> 
 
EOE/ADA Statement 
 
Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. 
 
Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change. 
 
Additional Information 
 
Starting Range: $24.53 - $28.86 per hour.
 
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.
 
Note: Internal applicants' wage will be based upon the applicable compensation guidelines.
 
 
At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, cafe, printing services, Trilogy Salon &amp; Spa, and more. 
 
Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities. 
For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination). 
 
To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Specialist-Communications-Student-Finance-Services-_JR2025-1501 
 
Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace. 
 
jeid-744061dc4f57ac418372bf1da6f150c9</div>

Specialist - Communications (Student Finance Services)

<div><div>Lead - Financial Aid 
 
Fox Valley Technical College</div> 

Job Category 
Regular Support Staff 
FVTC Worksite 
Appleton Main Campus 
Hours Per Week 
40 
 
Job Description Summary 
The -Lead - Financial Aid supports the frontline delivery of financial aid services by acting as a key resource for staff, students, and campus partners. This role focuses on student-facing processes such as verification, SAP evaluation, and professional judgment requests, while also serving as a leader in ensuring consistent, compliant, and student-centered operations. The Lead supports the day-to-day work of the Financial Aid Specialists, assists with escalation and troubleshooting of complex cases, and partners with analysts and leadership on student facing process improvements and workflow updates. This position is central to advancing accuracy, responsiveness, and high-quality service in financial aid delivery. 
 
Job Description 
Essential Functions and Responsibilities
 
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.
 
 
Frontline Financial Aid Support:
 
<ul><li>Assists with complex or escalated financial aid cases including verification, SAP appeals, dependency overrides and professional judgement requests.
</li><li>Provides direct support to students and families to resolve questions, clarify eligibility, and ensure accurate completion of financial aid processes.
</li>Model and reinforce a high standard of student service, ensuring accuracy, empathy, and compliance in all interactions. 
<li>
</li></ul> 
 
Team Support and Training:
 
<ul><li>Serve as a lead resource for the Financial Aid Specialists, offering guidance on policies, procedures, and case resolutions.
</li><li>Lead training and onboarding for new staff and provide ongoing cross-training opportunities to strengthen consistency across the team
</li>Maintain and update procedural documentation, training materials, and process guides for staff reference. 
<li>
</li></ul> 
 
Process and Workflow Coordination:
 
<ul><li>Oversee the flow of frontline financial aid processes, such as verification, SAP, and professional judgment to ensure accuracy, consistency, and a positive student experience.
</li><li>Identify and address workflow issues or barriers that impact students or staff, recommending improvements that enhance efficiency and clarity.
</li>Partner with analysts and leadership to align day-to-day operations with system updates and regulatory changes while maintaining a student-centered approach. 
<li>
</li></ul> 
 
Compliance and Continuous Improvement:
 
<ul><li>Ensure frontline financial aid processes comply with federal, state, and institutional regulations while maintaining a clear and student-friendly experience.
</li><li>Support quality assurance efforts by reviewing completed work for accuracy, consistency, and alignment with established procedures.
</li>Collaborate with analysts and leadership to identify opportunities to simplify or improve processes, enhance customer service, and strengthen compliance. 
<li>
</li></ul> 
 
Non-Essential Functions and Responsibilities
 
<ul><li>Participate in professional development activities to stay informed of financial aid regulations and best practices.
</li>Support cross-departmental initiatives related to student success and financial wellness. 
<li>
</li></ul> 
 
Minimum Qualifications
 
Education and/or Experience Requirements:
 
<ul><li>Bachelor's degree in Business, Finance, Education, Student Services, or a related field required.
</li><li>Minimum of two to three years of progressively responsible experience in financial aid or higher education student services.
</li><li>Strong understanding of federal and state financial aid regulations, including verification, SAP, and professional judgment
</li><li>Demonstrated experience providing staff training, procedural documentation, or process improvement leadership.
</li><li>Experience with Workday Student or similar student information systems preferred. 
 
</li></ul> 
 
In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
 
 
Work Environment
 
Work will be completed in a hybrid environment, both in person and virtually. 
<ul><li>
</li></ul> 
 
Work environment may change based upon college needs.
 
 
Physical Requirements
 
<ul><li>Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
</li><li>Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
</li><li>Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
</li>Communication: Clear verbal and written communication skills are essential for interacting with employees, students, and stakeholders, both in-person and through electronic means. 
<li>
</li></ul> 
 
EOE/ADA Statement
 
 
Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
 
 
Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
 
 
Additional Information 
 
Starting Range: $30.72 - $36.14 per hour 
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.
 
Note: Internal applicants' wage will be based upon the applicable compensation guidelines.
 
 
At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, cafe, printing services, Trilogy Salon &amp; Spa, and more. 
 
Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities. 
For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination). 
 
To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Lead-Financial-Aid_JR2025-1503 
 
Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace. 
 
jeid-236d19b0824dbc49adf341b935c60abb</div>

Lead - Financial Aid

Join Fox Valley Technical College and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fox Valley Technical College

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Specialist - Communications (Student Finance Services)

Lead - Financial Aid