Qureos Mentor

Francesca's

<div>Location: 8760 Clay Road Houston, Texas 77080<div></div>
Employee Type: Regular<div></div><div>
We offer a creative and friendly environment with plenty of opportunity for advancement.</div><div></div><div>
Be part of our next chapter.</div><div>
francesca&rsquo;s is writing a new story&mdash;one of reinvention, relevance, and bold growth. With 410 boutiques in 45 states, a fast-growing e-commerce business, and a powerful brand, we&rsquo;re building something fresh in the world of accessible fashion. Following some hard but necessary chapters, we&rsquo;re now on the rise&mdash;and we&rsquo;re calling in strategic thinkers, boundary-pushers, and builders to shape what comes next.</div><div></div><div>
This is a unique opportunity to bring vendor relationships, operational accuracy, and problem-solving together to drive compliance and efficiency at francesca&rsquo;s. We&rsquo;re not looking for someone to just track chargebacks&mdash;we want a teammate who thrives in the details, partners with vendors and cross-functional teams, and helps us elevate processes while protecting the business.</div><div></div><div>
This position will be based in Houston, TX.</div><div></div><div>
What You&rsquo;ll Own:</div><ul><li>
Vendor Accountability: Partner with vendors to ensure compliance with francesca&rsquo;s Vendor Compliance Guide (VCG), enforcing penalties when needed while maintaining strong, collaborative relationships.</li><li>
Dispute Resolution: Identify, engage, and resolve vendor disputes with clear documentation, escalating as appropriate.</li><li>
Process Documentation &amp; Communication: Streamline and document VCG requirements, ensuring clarity with Accounting, Operations/Logistics, Merchandising, and vendor partners.</li><li>
Compliance Reporting: Manage vendor compliance violations/chargebacks and report key findings to senior leaders monthly; present quarterly trends and improvement plans to leadership.</li><li>
Scorecards &amp; Performance Tracking: Lead regular vendor scorecard reviews to track performance, drive accountability, and support continuous improvement.</li><li>
Data &amp; Analysis: Use advanced Excel and other tools to analyze chargeback data, identify trends, and recommend process improvements.</li><li>
Cross-Functional Collaboration: Serve as a key liaison with internal teams (Accounting, Logistics, Merchandising) to ensure alignment and transparency on compliance processes.</li></ul><div></div><div>
What You Bring:</div><ul><li>
3&ndash;5 years of vendor compliance management experience (retail or consumer brands preferred).</li><li>
Strong understanding of routing guides, vendor compliance, chargebacks, and disputes.</li><li>
Familiarity with EDI transactions and logistics/transportation basics.</li><li>
Advanced Excel skills (pivot tables, formulas, macros).</li><li>
Proven ability to influence and collaborate across all levels of the organization.</li><li>
Strong written, verbal, and interpersonal communication skills.</li><li>
Detail-oriented, solution-driven, and comfortable making objective decisions.</li><li>
Supply chain knowledge a plus.</li></ul><div></div><div>
You&rsquo;ll Thrive Here If You:</div><ul><li>
Love the build: You&rsquo;re energized by change and see whitespace as possibility, not chaos.</li><li>
See beyond the numbers: You know that storytelling and timing matter just as much as accuracy.</li><li>
Believe retail isn&rsquo;t dead&mdash;just different: You&rsquo;re curious about consumer behavior, digital shifts, and how finance fuels relevance.</li><li>
Lead with humility and high standards: You expect a lot of yourself and your team, and you roll up your sleeves to help them get there.</li></ul><div></div><div>
Why Now? Why francesca&rsquo;s?<br>
We&rsquo;re not starting over&mdash;we&rsquo;re evolving. Building on the strength of our heritage, customer love, and unique brand personality, we&rsquo;re making bold moves to become even more relevant to the women we serve today. With a clear growth strategy, a re-energized leadership team, and the backing of a passionate community, francesca&rsquo;s is entering a new chapter&mdash;and it&rsquo;s one you&rsquo;ll want to help write.</div><div></div><div>
Our Culture + Perks</div><ul><li>
Unlimited Paid Time Off</li><li>
Paid Parental Leave</li><li>
Medical, Dental, Vision, and Life Insurance</li><li>
Opportunity to participate in our 401(K) Plan</li><li>
Associate Discount + Merchandise Credit</li><li>
A culture of curiosity, inclusion, and continuous learning</li></ul><div></div><div>
francesca&rsquo;s is proud to be an equal opportunity employer. We&rsquo;re committed to creating an inclusive environment for all voices, identities, and perspectives.</div><div></div><div>
This description is intended to outline the general nature of the role. It is not a contract or guarantee of employment and may be updated as our business evolves.</div></div>

Vendor Compliance Specialist (Houston, TX)

Join Francesca's and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Francesca's

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Vendor Compliance Specialist (Houston, TX)