Qureos Mentor

Franchise Tax Board State of California Sacramento

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p><b>The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. </b><b>http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113</b><br>
<br>
Under the general direction of the Administrator I, the incumbents responsibilities include performing complex activities necessary to provide technical assistance orally and in writing to the tax practitioner community through the <b>Tax Practitioner Hotline call center</b>. The incumbent is required to have an understanding of the section&rsquo;s operational goals and an extensive knowledge of Personal Income Tax and Business Entities tax laws and systems and the department&rsquo;s processing procedures. The incumbent will possess efficient and effective work habits, including effective time management practices and set an example for fellow employees by being courteous and professional to internal and external customers and co-workers.</p><div><br>
Positions are currently available in:<br>
Taxpayer Service Center Section (Practitioner Hotline Team PFT)</div><div><p><b><br>
Additional positions may become available (Various RPAs).</b><br>
<br>
<b>Please complete this optional survey letting us know how you heard about this position by </b><b>clicking here.</b></p></div><p>
You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p><b>Visa Sponsorship</b>
<br>
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future.
<br>
<br>
This position <b>is</b> eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.
</p></div></div><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
CUSTOMER SERVICE SPECIALIST, FRANCHISE TAX BOARD</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-491230
</div></div><div><div><b>Position #(s):</b>
</div><div><div>564-725-1009-XXX</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Customer Service Specialist</b>
</div></div></div><div><div><b>Classification:</b> </div><div>CUSTOMER SERVICE SPECIALIST, FRANCHISE TAX BOARD
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>Multiple
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><p>Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.</p><p>
FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.</p>
</div><p>Department Website: http://www.ftb.ca.gov
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div><ul><li>The position(s) require(s) a Background Investigation be cleared prior to being hired.</li>
</ul></div><div><p><b>This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to </b><b>www.dhs.gov/e-verify</b><b>.</b></p><p><b>
CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.</b></p><p>
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.</p>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 9/26/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Franchise Tax Board
</div><div>Classification and Hiring Unit
</div><div>Attn: Alajandro Reyes / FDHT
</div><div>P.O. Box 550
</div><div></div><div>Sacramento, CA 95812-0550
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Franchise Tax Board
</div><div>Classification and Hiring Unit
</div><div>Attn: Alejandro Reyes / FDHT
</div><div>9646 Butterfield Way
</div><div></div><div>Sacramento, CA 95827
</div><div>Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
</div><div>07:00 AM - 06:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s):
<br>
<br>
Tell us about a situation when you were faced with competing priorities.
<ul><li>What was the situation?</li><li>
What steps did you take to determine your priorities?</li><li>
What was the outcome?</li></ul></li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><div>All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate&rsquo;s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under &quot;Minimum Requirements&rdquo;.</div><div>
</div><ul><li>Ability to interpret and accurately explain complex provisions of the California Revenue and Taxation Code, the Internal - Revenue Code, tax policy memorandum, public service bulletins, and other operating procedures</li><li>
In-depth knowledge of: personal income tax law, business entity income tax law, filing requirements and procedures (including electronic filing options), filing enforcement practices, audit requirements, collection activities, and taxpayer privacy and data confidentiality requirements</li><li>
Understanding of the full range of taxpayer requirements and services and the ability to explain these to taxpayers and tax preparation professionals, in a manner that is explicit, professional, courteous, and responsive to the customer's needs</li><li>
Completed Filing Services Bureau Official 10 to 12 week Personal Income Tax (PIT) and 6 to 8 week Business Entity (BE) Training courses, or comparable PIT and BE training courses</li><li>
Extensive knowledge and experience in BE tax and PIT laws and procedures</li><li>
Working knowledge and experience with Business Entities Tax System (BETS), Taxpayer Information (TI) System, PIT - Accounts Receivable Collection System (ARCS), BE ARCS, Taxpayer Folder, Case Management (CM), and dependent systems, or comparable tax accounting software and systems</li><li>
Working experience performing transactions in the following Franchise Tax Board (FTB) PIT systems: TI, PIT ARCS, PIT INC, or comparable tax accounting systems</li><li>
Working experience performing transactions in the following FTB BE systems: BETS, BE ARCS, BE INC, or comparable tax accounting software/systems</li><li>
Knowledge and experience with Qfiniti, or a comparable phone call monitoring and evaluation system</li><li>
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)</li><li>
Experience working in a contact center (telephone, correspondence, and/or chat)</li><li>
Ability to lead, mentor, and train others</li><li>
Energetic with a positive attitude</li><li>
Excellent verbal and written communication skills</li><li>
Excellent customer service skills</li><li>
Effective interpersonal skills</li><li>
Strong analytical and problem solving skills</li><li>
Ability to effectively deal with the public and establish and maintain positive working relationships</li><li>
Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability</li></ul>
</div></div><div><p>Benefits</p>
<div>Benefit information can be found on the CalHR website and the CalPERS website.<p><br>
In addition, Franchise Tax Board offers the following:</p><ul>
<li>Convenient transportation and commuting options include<b>:</b> Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities</li></ul>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
</p><p><b>Department Website:</b> http://www.ftb.ca.gov
</p><p><b>Human Resources Contact:
</b><br>
Classification &amp; Hiring Unit<br>
(916) 845-3608<br>
</p><p><b>Hiring Unit Contact:
</b><br>
Alejandro Reyes<br>
(916) 845-3941<br>
Alejandro.Reyes@ftb.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Office<br>
(916) 845-2860<br>
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Additional Application Instructions</p>
<p></p><p><b>A complete application package must be received in the Classification &amp; Hiring Unit or postmarked by the final filing date and must include:
</b></p><ul><li><b>Completed employment information on the STD. 678, including the &ldquo;From&rdquo; and &ldquo;To&rdquo; dates, &ldquo;Hours Per Week,&rdquo; and &ldquo;Duties Performed&quot; fields for all jobs listed in the &ldquo;Employment History&rdquo; fields (resumes do not take the place of these fields on the STD. 678)</b></li><li><b>
All of the required documents listed in the &ldquo;Required Application Package Documents&rdquo; section
</b></li><li><b>The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)</b></li><li><b>
A signature, if submitting a paper application package</b></li></ul>
<p><b>Candidates who do not follow all of the listed application instructions may be eliminated from the selection process.</b> All submitted information will be screened and the most qualified candidates will be invited to an interview.
</p><p><b><i>Electronic applications submitted through your CalCareer Account are highly recommended.</i></b> If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the &ldquo;Application Instructions&rdquo; section.</p><p>
Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.</p>
</div><p></p><div><p>Examination Information</p>
<p></p><div><b>Candidates who have taken the most recent Customer Service Specialist exam are encouraged to apply.</b></div><br>
<div></div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

CUSTOMER SERVICE SPECIALIST, FRANCHISE TAX BOARD

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p><b>The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. </b><b>http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113</b><b>
</b></p><p>Under the general direction of the Section Manager, the incumbent serves as one of two Program Managers for the Personal Income Tax Manual Process (PIT MP) Collection Program in the Tax Account Resolution Section (TARS). Working through Administrator I&rsquo;s, plan and direct the activities of collection teams at the Compliance Representative and Senior Compliance Representative levels. The collection team's activities include proactively resolving delinquent accounts by locating and contacting the delinquent taxpayer and/or locating assets and taking involuntary collection actions. The activities may also include responding to taxpayers and third parties that call or write in response to automated collection notices. The incumbent is responsible for budget planning, measuring program performance, and setting operational goals and objectives.<br>
<br>
As part of the TARS Leadership Team, the incumbent is responsible for creating a positive and encouraging work environment for staff, promoting excellent customer service, identifying issues and trends, and making operational process improvement changes. The incumbent will represent the Accounts Receivable Management (ARM) Division on teams and special projects, as well as collaborate with their peers throughout the Division on issues and/or decisions that may impact on our program area(s).</p><p><b><br>
Additional positions may become available (eRPA 2425-00061)</b></p><p><b><br>
Position(s) may be located in any of the following office locations:</b></p><ul><li><b>
Sacramento (Central Office)</b></li></ul><div><div><b>
Please complete this optional survey letting us know how you heard about this position by </b><b>clicking here.</b></div></div><p><b><br>
</b></p><p></p><p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><div><p><b>This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future</b><b>.</b></p></div><ul><li>
This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.</li></ul>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
ADMINISTRATOR II, FRANCHISE TAX BOARD</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-492290
</div></div><div><div><b>Position #(s):</b>
</div><div><div>564-642-4357-XXX</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Program Manager</b>
</div></div></div><div><div><b>Classification:</b> </div><div>ADMINISTRATOR II, FRANCHISE TAX BOARD
<div>$8,452.00 - $11,114.00
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>Multiple
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><p>Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.</p><p>
FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.</p>
</div><p>Department Website: http://www.ftb.ca.gov
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div><ul><li>The position(s) require(s) a Background Investigation be cleared prior to being hired.</li>
</ul></div><div><p><b>This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to </b><b>www.dhs.gov/e-verify</b><b>.</b></p><p><b><br>
CALIFORNIA CODE OF REGULATION, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.</b></p><p>
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.</p><p><b>
</b></p></div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 9/26/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Franchise Tax Board
</div><div>Classification and Hiring Unit
</div><div>Attn: Jennifer Brookins
</div><div>P.O. Box 550
</div><div></div><div>Sacramento, CA 95812-0550
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Franchise Tax Board
</div><div>Classification and Hiring Unit
</div><div>Attn: Jennifer Brookins
</div><div>9646 Butterfield Way
</div><div></div><div>Sacramento, CA 95827
</div><div>Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
</div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Other -
<p><b>REQUIRED:</b> If you are basing your eligibility on educational requirements, you <b>MUST</b> provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under &ldquo;Minimum Requirements&rdquo; on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).</p></li>
<li>Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than 2 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement.<br>
<br>
Describe a situation in which you were able to clearly formulate a problem, identify and collect the necessary data, and make recommendations for resolving the problem.<br>
<br>
<ul><li>What was the challenge?</li><li>Who was impacted by the problem?</li><li>What factors or variables did you consider?</li><li>How did you evaluate your options?
</li><li>What did you do?</li><li>What was the outcome?</li></ul></li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><ul><li>Creates and maintains a work environment that fosters learning and encourages growth.</li><li>
Establishes cooperative working relationships and gains support of key individuals to ensure goals are accomplished.</li><li>
Delegates decision making and other responsibilities to team members and promotes accountability.</li><li>
Encourages, understands, and effectively communicates the reasons for change to staff.</li><li>
Establishes and maintains relationships with business customers and stakeholders, and provides assistance with problems.</li><li>
Develops and applies the appropriate communication style to a wide range of situations.</li><li>
Manages team goals effectively, monitors team performance, and recognizes the impact of team activities on stakeholders.</li><li>
Regularly assesses staff&rsquo;s skills and knowledge to determine training and development needs.</li><li>
Breaks down specific tasks and problems and systematically gathers and analyzes relevant information to prioritize action items.</li><li>
Works with others to identify inefficiencies, generate new ideas and recommendations, develop innovative approaches, and streamline complex situations.</li><li>
Makes recommendations or changes to programs, policies, or procedures to improve effectiveness and efficiency when necessary.</li><li>
Ensures the delivery of the products or services to the customer.</li><li>
Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.</li><li>
Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.</li></ul>
</div></div><div><p>Benefits</p>
<div>Benefit information can be found on the CalHR website and the CalPERS website.<p><br>
In addition, Franchise Tax Board offers the following:</p><ul>
<li>Convenient transportation and commuting options include<b>:</b> Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities.</li></ul>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
</p><p><b>Department Website:</b> http://www.ftb.ca.gov
</p><p><b>Human Resources Contact:
</b><br>
Classification &amp; Hiring<br>
(916) 845-3608<br>
</p><p><b>Hiring Unit Contact:
</b><br>
Jennifer Brookins<br>
(916) 845-3739<br>
Jennifer.Brookins@ftb.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Office<br>
(916) 845-2860<br>
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Additional Application Instructions</p>
<p></p><p><b>A complete application package must be received in the Classification &amp; Hiring Unit or postmarked by the final filing date and must include:
</b></p><ul><li><b>Completed employment information on the STD. 678, including the &ldquo;From&rdquo; and &ldquo;To&rdquo; dates, &ldquo;Hours Per Week,&rdquo; and &ldquo;Duties Performed&quot; fields for all jobs listed in the &ldquo;Employment History&rdquo; fields (resumes do not take the place of these fields on the STD. 678)</b></li><li><b>
All of the required documents listed in the &ldquo;Required Application Package Documents&rdquo; section
</b></li><li><b>The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)</b></li><li><b>
A signature, if submitting a paper application package</b></li></ul>
<p><b>Candidates who do not follow all of the listed application instructions may be eliminated from the selection process.</b> All submitted information will be screened and the most qualified candidates will be invited to an interview.
</p><p><b><i>Electronic applications submitted through your CalCareer Account are highly recommended.</i></b> If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the &ldquo;Application Instructions&rdquo; section.</p><p>
Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.</p>
</div><p></p><div><p>Examination Information</p>
<p></p><div><b>Candidates who have taken the most recent Administrator II exam are encouraged to apply.</b></div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

ADMINISTRATOR II, FRANCHISE TAX BOARD

Join Franchise Tax Board State of California Sacramento and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Franchise Tax Board State of California Sacramento

ABOUT_COMPANY

CUSTOMER SERVICE SPECIALIST, FRANCHISE TAX BOARD

ADMINISTRATOR II, FRANCHISE TAX BOARD