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Freedom Spas, LLC

Are you a people person who thrives on creating exceptional guest experiences over the phone? Do you love helping people feel their best while also driving results? Freedom Spas is looking for a polished, service-driven Call Center Specialist to be the welcoming voice of our brand.In this role, you&rsquo;ll support multiple spa locations by assisting guests with bookings, answering questions, recommending services, and ensuring every interaction feels warm, professional, and seamless. If you enjoy fast-paced environments, sales through service, and making someone&rsquo;s day better with one phone call&mdash;this could be the perfect fit.What You&rsquo;ll Do<ul><li>Answer inbound calls promptly with professionalism and warmth</li><li>Schedule, modify, and cancel spa appointments accurately</li><li>Provide guests with information on services, pricing, promotions, and policies</li><li>Recommend enhancements, upgrades, and add-ons to elevate the guest experience</li><li>Make outbound calls to confirm appointments and follow up after visits</li><li>Maintain accurate guest notes and records in booking systems</li><li>Coordinate with spa teams regarding schedules, preferences, and special requests</li><li>Resolve guest concerns with empathy and professionalism</li><li>Meet performance goals including booking conversion, quality, and accuracy</li></ul>What We&rsquo;re Looking For<ul><li>High school diploma or equivalent</li><li>1&ndash;2 years of experience in customer service, hospitality, reservations, or call center environments</li><li>Strong communication skills with a confident, friendly phone presence</li><li>Comfortable using computers, booking software, and multitasking between systems</li><li>Detail-oriented with strong follow-through</li><li>Reliable, punctual, and able to work evenings, weekends, and holidays</li></ul>Bonus Points For<ul><li>Spa, wellness, hotel, or resort experience</li><li>Upselling or sales experience in a service environment</li><li>Experience using appointment scheduling software</li></ul>Why Join Freedom Spas?At Freedom Spas, we believe wellness starts with how people are treated. That includes our guests and our team members. You&rsquo;ll join a supportive, growth-focused company where your contributions matter and your success is recognized.Compensation &amp; Perks<ul><li>Competitive hourly pay</li><li>Performance-based incentive opportunities</li><li>Growth opportunities within a growing wellness company</li><li>Positive, team-oriented culture</li><li>Be part of helping people feel better every day</li></ul>Apply TodayIf you&rsquo;re passionate about hospitality, love connecting with people, and know how to turn a phone call into a five-star experience, we&rsquo;d love to meet you.Pay: $18.00 - $21.00 per hourLocation:<ul><li>Lihue, HI 96766 (Required)</li></ul>Work Location: In person

Call Center Specialist

Join Freedom Spas, LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Freedom Spas, LLC

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Call Center Specialist