Qureos Mentor

Freight Systems India Pvt Ltd

Job Summary:This role focuses on managing sales enquiries, preparing accurate and timely quotations, maintaining enquiry logs, and supporting conversion efforts. The ideal candidate should have a strong understanding of logistics pricing, excellent coordination skills, and the ability to thrive in a fast-paced environment.Key ResponsibilitiesQuotation &amp; Enquiry Management<ul><li>Log all received enquiries with proper referencing and attachments.</li><li>Perform regular audits to ensure enquiries are accurately tracked.</li><li>Provide cost quotations within defined timelines:</li><li>FOB enquiries &ndash; within 1 hour</li><li>EXW enquiries &ndash; within 3 hours</li><li>Ensure quotes reflect current rates, surcharges, and correct routing.</li><li>Deliver a minimum of 20 quotations per day.</li><li>Maintain a minimum weekly conversion rate of 40&ndash;50%.</li><li>Use internal tracking tools (e.g., Script 2998) to monitor performance.</li><li>Follow up and close enquiries with feedback within 1&ndash;2 days (and no later than 10 days).</li></ul>Customer Service &amp; Relationship Management<ul><li>Act as a link between customers and internal departments to ensure service efficiency.</li><li>Handle customer complaints and queries proactively through to resolution.</li><li>Maintain and grow long-term relationships with existing accounts via calls, emails, and service follow-ups.</li><li>Upsell services and manage both new and existing accounts.</li><li>Provide daily updates to key accounts regarding pending shipments.</li><li>Use E-Freight Suite to track customer transactions and interactions.</li><li>Cross-check and raise invoices within agreed timelines.</li><li>Identify and escalate recurring system issues.</li><li>Assist with special projects and provide backup to the team manager as needed.</li><li>Timely and accurate information distribution to customers.</li><li>Efficient order handling and short-term selling aligned with company guidelines.</li><li>Strong relationship management with internal and external stakeholders.</li><li>Professional complaint and claim handling, including document coordination.</li><li>Advising customers on optimal transportation modes and applying appropriate rate markups.</li></ul>Education and/or Experience:<ul><li>Bachelor&rsquo;s Degree in Business</li></ul><ul><li>Certifications or Diploma in Customer Service is an advantage</li></ul><ul><li>Minimum 2 years Customer Service experience in Air or Sea products</li></ul>Language Skills:<ul><li>Ability to communicate fluently in English. Knowledge of Arabic and Hindi is an advantage.</li></ul><ul><li>Ability to create routine reports and communicate clearly and informatively.</li></ul>Computer Skills<ul><li>Knowledge of EDP software</li></ul><ul><li>MS Office Suite (Power Point, Excel and Word).</li></ul><ul><li>Ability to understand and use the FRESCON site</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Service Cum Sales Support

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Freight Systems India Pvt Ltd

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Customer Service Cum Sales Support