Urwah Admin

Fresh Prints

<div><p><b>Location: Remote | Full-Time</b></p>
<h3 class="jobSectionHeader"><b>
About Terminal49</b></h3>
<p>
Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements. Our mission is to simplify international logistics by helping freight forwarders, shippers, and supply chain teams track cargo, prevent delays, avoid demurrage, and improve decision-making.</p>
<h2 class="jobSectionHeader"><b>
Role Overview</b></h2>
<p>
We are seeking a <b>Senior Customer Success Executive</b> who has worked in startup environments, and knows how to elevate customer experience from onboarding through renewal.</p>
<p>
This role requires someone who can think strategically while owning execution &mdash; you will guide customers through platform adoption, influence product direction through feedback, and develop processes that allow us to scale customer operations globally.</p>
<p>
You will partner cross-functionally with Product, Engineering, Sales, and Operations to drive activation, retention, and expansion.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>Customer Ownership &amp; Relationship Management</b></h3>
<ul><li>Own the end-to-end post-sales customer lifecycle for a book of business (proactive and reactive), ensuring customer satisfaction across onboarding, EBRs, and renewals.</li>
<li>Build strong relationships with key stakeholders and act as a trusted advisor to understand customer goals and workflows.</li>
<li>Become a trusted advisor to clients &mdash; understanding their workflows, pain points, and strategic priorities.</li>
</ul><h3 class="jobSectionHeader"><b>Onboarding, Activation &amp; Operational Execution</b></h3>
<ul><li>Lead onboarding for new customers, including platform configuration, user setup, data access, integrations, and training.</li>
<li>Contribute to scalable onboarding playbooks and repeatable processes by documenting learnings, improving workflows, and scale processes.</li>
</ul><h3 class="jobSectionHeader"><b>Retention, Insights &amp; Value Delivery</b></h3>
<ul><li>Monitor adoption and health metrics &mdash; and risk using usage data; turn insights into clear action plans that improve outcomes and prevent churn.</li>
<li>Run regular business reviews to demonstrate value, gather feedback, and identify opportunities.</li>
<li>Drive retention and renewals, including aligning on pricing/terms and negotiating contracts.</li>
</ul><h3 class="jobSectionHeader"><b>Growth &amp; Customer Advocacy</b></h3>
<ul><li>Identify expansion opportunities throughout the relationship and guide customers to the right plan/features with a clear ROI story</li>
<li>Use strong negotiation skills to drive account growth through expansion conversations during EBRs and renewals.</li>
</ul><h3 class="jobSectionHeader"><b>Product Partnership &amp; Domain Expertise</b></h3>
<ul><li>Serve as the voice of the customer, providing structured feedback and logistics expertise to help Product prioritize improvements that elevate the customer experience.</li>
<li>Develop deep logistics and supply chain expertise to translate operational needs into practical solutions and customer guidance</li>
</ul><h2 class="jobSectionHeader"><b>What We're Looking For</b></h2>
<h3 class="jobSectionHeader"><b>Required Experience &amp; Skills</b></h3>
<ul><li>3&ndash;6+ years in Customer Success, Operations, Account Management or Logistics account management</li>
<li>Experience working in startups or high-growth environments</li>
<li>Logistics, freight forwarding, supply chain or SaaS execution background</li>
<li>Proven track record of owning relationships, driving adoption,expansion,retention and improving customer outcomes</li>
<li>Excellent written,verbal and presentation skills; follow-through, and ability to manage cross-functional initiatives</li>
<li>Highly proactive &mdash; comfortable solving problems when processes are evolving or undefined</li>
</ul><h3 class="jobSectionHeader"><b>Strong Plus</b></h3>
<ul><li>Experience building SOPs/playbooks</li>
<li>Understanding of container tracking, supply chain visibility, port/terminal workflows, or TMS visibility tools</li>
<li>Experience managing mid-market or enterprise accounts</li>
<li>Experience in logistics or supply chain</li></ul></div><p></p>

Customer Success Manager

<div><h2 class="jobSectionHeader"><b>Hiring For A QA Engineer Who Will Shape Our Quality Future</b></h2>
<p>
We are not looking for someone who just &quot;executes tests and writes some automation.&quot; We are looking for a teammate who thinks about quality the same way great engineers think about architecture: holistically, long-term, and with pride in craft, because quality matters to you. When you build automation, you treat it like a first-class citizen: clean, readable, maintainable. You know that a well-designed test suite is a service to the entire engineering team. Bad automation slows everyone down; good automation becomes leverage.</p>
<p>
We are looking for a person with boundless curiosity. Someone who wants to know how the product behaves, how the code is structured, and where the risks truly are. Someone who pokes, experiments, digs, and explores. Not a button-pusher. Not a checkbox-tester. A genuine problem solver. And your curiosity doesn't stop at testing. You play with new AI tools because you're genuinely interested in what they can unlock. You tinker with side projects, not because someone asked, but because building things is fun for you. That creative energy matters here.</p>
<p>
You've probably built frameworks before, maybe multiple. You understand<b> patterns, abstractions, when to add complexity</b>, and when simplicity is the smarter path. You can tell the difference between something that needs engineering effort and something that requires strong processes, planning, and good judgment.</p>
<p>
You are technical, but you are also grounded.<br>
You don't talk down to people.<br>
You don't use jargon as a shield.<br>
You don't hoard knowledge or ego-trip on being &quot;the automation expert.&quot;<br>
Instead, you lift people up. You give clear, honest feedback. You accept feedback with humility.<br>
You're the kind of engineer others naturally come to when they need clarity, not because of your title, but because of your mindset.</p>
<p>
We want someone who doesn't wait for instructions.<br>
When something needs to be done, you do it.<br>
When something is unclear, you clarify it.<br>
When the quality bar can be higher, you raise it.<br>
You don't wait for permission to lead: you lead through influence, consistency, transparency, and<br>
solid engineering.</p>
<p>
On a normal day here, you might:</p>
<ul>
<li>Rewrite a brittle Playwright utility because the team deserves better building blocks.</li>
<li>Run a bunch of exploratory and planned tests, trying to break the system.</li>
<li>Tune a GitHub Actions workflow because slow CI slows everyone down.</li>
<li>Dive into error logs to understand a production issue and find ways to recreate it in the test environment because your ownership extends beyond &quot;my tests passed.&quot;</li>
<li>Guide a conversation after a failure and help the team learn from it without blame.</li>
</ul>
<p>Sure, the stack matters: Java, Python, or JavaScript, Playwright/Selenium/Cypress, TestNG/JUnit, UI plus API testing, CI/CD, AWS/Azure; but that's not the defining trait. What matters is <b>how you think.</b></p>
<p>
The teammate we are searching for:</p>
<ul>
<li>asks &quot;why&quot; far more often than &quot;what,&quot;</li>
<li>sees quality as everyone's job, not a QA silo,</li>
<li>believes curiosity is a discipline, not a personality trait,</li>
<li>cares about the team winning, not about looking smart,</li>
<li>treats failures as data points, not personal flaws,</li>
<li>builds systems that outlive them, not hacks that &quot;just work this sprint.&quot;</li></ul><br>
<p><br>
If you're reading this and thinking, <i>&quot;Yes! This is how I already operate,&quot;</i> then you're probably the person we want on this team. If not, no problem. This role isn't for everyone. We are looking for someone very specific, and if it's you, you'll know.<br>
<br>
<b>Responsibilities</b></p>
<div>
<ul><li>Build and ship high-quality, AI-assisted test automation
<ul><li>Design, develop, and maintain scalable, reliable, and secure test automation frameworks across UI, API, and integration layers.</li>
<li>Write clean, well-structured automation code that balances speed of delivery with long-term maintainability.</li>
<li>Proactively identify flaky tests, bottlenecks, architectural gaps, and opportunities to improve reliability, speed, or coverage.</li>
<li>Automate workflows that streamline QA and engineering productivity.</li>
</ul></li></ul><ul><li>Execute thoughtful, high-signal manual testing
<ul><li>Perform exploratory testing that goes beyond scripted checks: digging into edge cases, product behavior, and user flows with genuine curiosity.</li>
<li>Validate complex scenarios, new features, and ambiguous product areas where automation isn't yet the right tool.</li>
<li>Use insights from manual testing to guide automation priorities, architecture decisions, and risk assessment.</li>
<li>Treat manual testing as a strategic activity that uncovers unknowns, not a rote task to &quot;get through.&quot;</li>
</ul></li></ul><ul><li>Elevate the quality culture
<ul><li>Uphold high standards for test design, automation strategy, code quality, reliability, and documentation.</li>
<li>Mentor junior engineers through code reviews, pairing, and thoughtful guidance.</li>
<li>Understand the product deeply: its users, workflows, risks, and growth goals.</li>
<li>Translate business needs into robust testing strategies that uncover issues early and improve user experience.</li>
<li>Take ownership of outcomes, not just automation scripts.</li>
</ul>
</li></ul></div><p><b>Requirements</b></p>
<ul>
<li>4-6 years of professional QA engineering experience with strong programming ability in Java, Python, or JavaScript.</li>
<li>Deep hands-on expertise in UI and API automation using Playwright/Selenium and TestNG/JUnit, with a solid grasp of testing at multiple layers (UI, API, integration). Proven experience designing or evolving automation frameworks that are scalable, maintainable, and used comfortably by other engineers.</li>
<li>Strong understanding of CI/CD pipelines (GitHub Actions or Jenkins), how to integrate tests effectively, and how to improve reliability and speed.</li>
<li>Strong exploratory testing skills, especially in ambiguous or high-risk areas where automation alone won't uncover the real issues.</li>
<li>Ability to diagnose flaky tests, performance bottlenecks, and architecture gaps, and propose technical solutions, not band-aids.</li>
<li>Curiosity and hands-on experience with AI-assisted tools for test generation, debugging, and log analysis, with a desire to integrate AI into QA workflows.</li>
<li>Excellent cross-functional communication with Product, Design, and Engineering, especially for clarifying requirements and improving testability.</li>
</ul>
<p><b>Tech-stack and tools</b></p>
<ul>
<li>Automation: Java, Playwright, TestNG</li>
<li>API Testing: RestAssured, Postman, custom API test harnesses</li>
<li>CI/CD: GitHub Actions</li>
<li>Database: MySQL</li>
<li>Collaboration: Jira, Confluence, Slack</li>
<li>AI Tools: Cursor, CodeRabbit, Copilot, AI-assisted test generation/debugging tools</li>
</ul>
<p><b>WHY THIS ROLE MATTERS</b></p>
<p>
This is by no means an easy role, but for the right person, it will be an incredibly rewarding one. You'll be a key contributor to the many <i>integral</i> tech initiatives we're currently working on. The things we learn over the next few years will change everything about Tech not only at Fresh Prints, but globally. So let's get started.</p>
<p><b>
Compensation &amp; Benefits</b></p>
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>The opportunity to learn a lot rapidly</li>
<li>Working with a talented and engaged team dedicated to building a business together.</li>
<li>At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.</li>
</ul>
<p><b>Job Location</b></p>
<ul>
<li> This is 100% remote work.</li>
</ul>
<p><b>Working Hours</b></p>
<ul>
<li>1:30 PM IST - 11:30 PM IST</li>
</ul>
<p><b><i>Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.</i></b></p></div><p></p>

Senior Test Automation Engineer

<div><h2 class="jobSectionHeader"><b>HIRING AI-FIRST PRODUCT DESIGNERS</b></h2>
<p>
Figma is out. Vibe coding is in. We're looking for Product Designers eager to leverage AI to actually code solutions instead of prototypes.</p>
<p>
Imagine how much faster you can learn, how much better you'll understand the user, and how much impact you can have when you're iterating on functionality that <i>actually</i> functions.</p>
<p>
As of Q3 of this year, our entire Product Design team has retrained to write and hand off code. And we're not talking about Loveable apps or independent POCs. We're designing and writing code that's ready to be integrated into our core applications on Production.</p>
<p>
So if you're a product designer who believes that:</p>
<div>
<ul><li>AI isn't taking your job, it's giving you superpowers if you learn how to use it</li></ul>
<ul><li>Good design starts with clarity, not complexity</li></ul>
<ul><li>The fastest way to learn is to actually build things</li></ul>
<ul><li>Great teammates share, collaborate, give feedback, and keep ego low</li></ul>
<ul><li>You grow by solving real problems, not by polishing pixels for weeks</li></ul>
<ul><li>Designers should be able to ship ideas, not just hand them off</li></ul>
</div>
<p>We'd love to talk to you.</p>
<h3 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h3>
<div><ul><li><b>Understand the problem</b><br>
Get clarity on the product or business problem before touching design. This includes understanding context, constraints, user workflows, and downstream impact.</li></ul>
<ul><li><b>Investigate and diagnose</b><br>
Dig into root causes, gather evidence, look at current behavior, edge cases, and technical limits. No guessing, no decorating, real investigation.</li></ul>
<ul><li><b>Propose a clear, logical solution</b><br>
Translate the problem into a structured solution. You should be able to articulate the reasoning, not just the UI.</li></ul>
<ul><li><b>Get buy-in for the solution</b><br>
Present your thinking to PMs, Engineers, or leadership. Align everyone on the problem  solution path before moving forward.</li></ul>
<ul><li><b>Design and build working prototypes (aka Vibe Code)</b><br>
Not just Figma screens. You'll create testable interfaces using Cursor or other AI agents</li></ul>
<ul><li><b>Translate solutions into product requirements</b><br>
Write clean, structured requirements that engineering can use</li></ul>
<ul><li><b>Collaborate closely with PMs and Engineers</b><br>
Work in real time, not long handoffs. Pair when needed, refine ideas quickly, and adjust based on technical feasibility.</li></ul>
</div><h3 class="jobSectionHeader"><b>YOU SHOULD APPLY IF</b></h3>
<div><ul><li><b>You have 4+ years of Product Design experience</b><br>
You've handled real product areas, not just visual design or agency work.</li></ul>
<ul><li><b>You carry strong design principles</b><br>
Clear understanding of:</li></ul>
<ul><li>Interaction patterns</li>
<li>Systems thinking</li>
<li>Information architecture</li>
<li>Product logic</li>
<li>Usability fundamentals</li>
</ul>
</div><p>You should be someone who thinks before they draw.</p>
<div>
<ul><li><b>You're comfortable giving and receiving direct feedback</b><br>
You can challenge ideas without ego, and take critique without getting defensive.</li></ul>
<ul><li><b>You're open to learning as design evolves with AI</b><br>
You're curious, adaptable, and willing to pick up new tools, workflows, and ways of thinking.</li></ul>
<ul><li><b>You're resilient when ideas get rejected</b><br>
You don't shut down at a 'no', you iterate, rethink, and come back with something stronger.</li></ul>
<ul><li><b>You've the ability to think in logic and flows, not just screens</b><br>
You should be comfortable breaking problems down into steps, states, and system behavior.</li></ul>
<ul><li><b>You've a systematic and clear communication style</b><br>
You can articulate tradeoffs, reasoning, and constraints without overcomplicating things.</li></ul>
</div><h3 class="jobSectionHeader"><b>WHY THIS ROLE MATTERS</b></h3>
<h4 class="jobSectionHeader"><b>Most designers spend years creating Figma screens that never reach production. This role is different. You will:</b></h4>
<ul><li>Work on real product areas that go live</li>
<li>See your work influence engineering, ops, sales, and customer experience</li>
<li>Design with real constraints, not imaginary ones</li>
<li>Understand how systems work end-to-end</li>
<li>Build skills that make you relevant in a world where engineering, design, product, are merging through AI-driven execution</li>
</ul>
<p>This role matters because it makes you a better product thinker, not just a better designer.</p>
<p><b>
Compensation &amp; Benefits</b></p>
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>The opportunity to learn a lot rapidly</li>
<li>Working with a talented and engaged team dedicated to building a business together.</li>
<li>At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.</li>
</ul>
<p><b>Job Location</b></p>
<ul>
<li> This is 100% remote work.</li>
</ul>
<p><b>Working Hours</b></p>
<ul>
<li>1:30 PM IST - 11:30 PM IST</li>
</ul>
<p><b><i>Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.</i></b></p></div>

Product Designer

Join Fresh Prints and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fresh Prints

ABOUT_COMPANY

Customer Success Manager

Senior Test Automation Engineer

Product Designer