Qureos Mentor

Fresha

<div><h4 class="jobSectionHeader"><b>The AI-powered OS for beauty, wellness and self-care</b></h4><p><b><br>
About Fresha</b><br>
<br>
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br>
<br>
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br>
<br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</p><div><p>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</p></div><p></p><div><p>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</p></div><p></p><div><p>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</p></div><p></p><div><p><b>
Role overview</b></p></div><p></p><div><p>
Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable.</p></div><p></p><div><p>
As a Senior Platform Engineer, you will take end-to-end ownership of how our platform and services are built, deployed, and operated. Your focus is clear: remove friction for engineers, reduce operational risk, and ensure the platform scales alongside the business.</p></div><p></p><div><p>
Your mission is to ensure engineers always have the right tools, patterns, and infrastructure so they can deliver faster, safer, and with confidence.</p></div><p></p><div><p>
We care deeply about customer impact, even when the work is internal &mdash; platform improvements ultimately exist to help Fresha deliver better experiences to customers.</p></div><p></p><div><p>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from <b>our dog-friendly office</b> 4 days per week, with the option to work from home on Wednesday. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR</p></div><div><div><h3 class="jobSectionHeader"><b>
Our Tech Stack:</b></h3><div><div><ul><li><p>
Docker</p></li><li><p>
AWS EKS</p></li><li><p>
Kafka / AutoMQ for asynchronous messaging</p></li><li><p>
Elixir &amp; Ruby for core services</p></li><li><p>
gRPC for inter-service communication</p></li><li><p>
GraphQL for API ingress</p></li><li><p>
Next.js / TypeScript for frontend</p></li><li><p>
PostgreSQL (RDS) for persistent storage</p></li><li><p>
GitHub Actions (primary CI), with Jenkins &amp; Argo Workflows for legacy pipelines</p></li><li><p>
Redis for key/value storage</p></li><li><p>
Terraform for infrastructure as code</p></li><li><p>
Python and GoLang for our Platform tools</p></li><li><p>
Datadog, Sentry for observability and incident response</p></li></ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
What you will be doing:</b></h3><div><div><div><p><b>
Platform Architecture &amp; Scale</b></p></div><ul><li><p>
Define and evolve infrastructure architecture to support multi-region deployments</p></li><li><p>
Design systems for resilience, scalability, and operational simplicity</p></li><li><p>
Explore and apply AI-assisted approaches to reduce operational toil, improve reliability, and support platform decision-making where it creates clear value</p></li></ul><p></p><div><p><b>
Observability &amp; Operations</b></p></div><ul><li><p>
Extend monitoring and observability capabilities across services</p></li><li><p>
Make operational data easy to access, understand, and act on</p></li><li><p>
Build tooling for safe deployments, fast rollbacks, and reduced operational toil using software methodologies and approaches</p></li><li><p>
Experiment with AI-assisted detection, triage, or automation to improve signal quality and reduce manual effort</p></li></ul><p></p><div><p><b>
Ownership &amp; Leadership</b></p></div><ul><li><p>
Scope, lead, and deliver platform initiatives autonomously</p></li><li><p>
Drive cross-team projects with clear outcomes and accountability</p></li></ul><p></p><div><p><b>
Enablement &amp; Knowledge Sharing</b></p></div><ul><li><p>
Raise the bar through documentation, runbooks, and internal knowledge sharing</p></li><li><p>
Help teams learn, align, and operate more effectively together</p></li></ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
We&rsquo;d love to hear from you if you:</b></h3><div><div><ul><li><p>
Have 5+ years of experience building, operating, and troubleshooting production-grade systems, with a strong focus on reliability, observability, and scalability</p></li><li><p>
Bring hands-on experience with AI/ML or LLM-based tools in a platform or operational context (e.g. automation, observability, developer experience, or incident response)</p></li><li><p>
Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems</p></li><li><p>
Have experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure</p></li><li><p>
Are comfortable working close to the system with solid Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)</p></li><li><p>
Have practical experience designing or improving observability (metrics, logs, traces) using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenie</p></li><li><p>
Take ownership of complex technical problems, form clear opinions backed by data, and drive solutions through implementation and collaboration</p></li><li><p>
Work effectively across teams, communicate technical concepts clearly, and apply systems thinking to make platforms easier to use, safer to operate, and simpler to scale</p></li><li><p>
Have experience with Claude code</p></li></ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Interview Process</b></h3><div><div><ul><li><p><b>
Screen Call</b> - Video call with a member from the Talent Team - 45-60 minutes</p></li><li><p><b>
1st Stage</b><b> </b>- Technical Video call/In-person interview with our Engineers - 90 minutes</p></li><li><p><b>
2nd Stage</b><b> </b>- Technical Video call/In-person interview with Engineers - Up to 2 hours</p></li><li><p><b>
Final Stage -</b><b> </b>Video call/In-person meet with CTO - 60 minutes</p></li></ul><p></p><div><p><i>
We aim to finalise the entire interview process and deliver feedback within</i><i> </i><b><i>4 weeks.</i></b></p></div><p></p><ul><li><p>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe</p></li></ul></div></div></div></div><div><div><p><b>
Inclusive workforce</b></p></div><p></p><div><p>
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</p></div><p></p><div><p>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</p></div><p></p><div><p>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</p></div><p></p><div><p>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</p></div></div><div><div><p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div></div></div>

Senior Platform Engineer (Infrastructure)

<div><h4 class="jobSectionHeader"><b>The AI-powered OS for beauty, wellness and self-care</b></h4><div><p><b><br>
About Fresha</b><br>
<br>
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br>
<br>
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br>
<br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</p></div><div><p>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</p></div><p></p><div><p>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</p></div><p></p><div><p>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</p></div><p></p><div><div><div><div><div><div><div><div><div><p><b>
About the role</b></p></div></div><div><p><b>
Reports to: </b>VP of Security, IT and Compliance<br>
<br>
We're looking for someone to own security end-to-end at Fresha. You'll shape the security strategy alongside the VP, build and run the controls that protect the business, and be the person everyone &mdash; engineers, execs, auditors, customers &mdash; looks to regarding security questions.</p></div><div><p><br>
You'll work alongside the Head of Compliance (who sits under the same VP) as a peer. They own the frameworks, the audits, and the evidence. You own the actual security posture, the tooling, and the response. The two roles need each other to succeed, and we expect you to work closely together rather than carve out territory.</p></div><p></p><div><p>
We're a payments business operating in a regulated space, with HIPAA and ISO 27001 behind us and PCI DSS, GDPR, and SOC 2 Type II ahead of us this year. The security bar is not theoretical.
<br>
<br>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London: The Bower, 207-122, Old Street, London EC1V 9NR.</p></div><p></p><div><div><p><b>
What you'll own:
</b></p></div><div><p><b>Security strategy and roadmap</b></p></div><ul><li><p>
Shape the security strategy together with the VP &mdash; the VP sets direction at the exec level, you bring the ground truth, the technical depth, and the detailed plan that turns that direction into something real</p></li><li><p>
Own the security roadmap that falls out of it: what we're building, what we're retiring, what we're deferring, and why</p></li><li><p>
Make the call on where to invest day-to-day: tooling, headcount, external services, automation &mdash; within the strategic envelope agreed with the VP</p></li><li><p>
Translate that roadmap into something the exec team can actually read and fund</p></li></ul><div><p><b>
Controls and protections</b></p></div><ul><li><p>
Deploy and run the security controls across the estate &mdash; endpoint, network, cloud, identity, application</p></li><li><p>
Make sure controls are actually working, not just deployed &mdash; continuous validation, not annual tick-boxing</p></li><li><p>
Partner with Engineering and IT to get controls in early, rather than bolted on after the fact</p></li></ul><div><p><b>
Penetration testing and vulnerability management</b></p></div><ul><li><p>
Run the regular external pentest cadence &mdash; application, infrastructure &mdash; and make sure findings are triaged and closed</p></li><li><p>
Own the vulnerability management programme: scanning, prioritisation, SLAs, and closure</p></li><li><p>
Work with the Head of Compliance on the evidence side &mdash; they need clean data for audits, you need clean closure on the underlying issues. Same data, different purposes</p></li></ul><div><p><b>
Incident response</b></p></div><ul><li><p>
Own the IR process end-to-end: detection, triage, containment, eradication, recovery, and post-incident review</p></li><li><p>
Run the on-call model, the playbooks, the tabletop exercises, and the tooling behind them</p></li><li><p>
Be the person in the room when something real happens, and the person writing the honest post-mortem afterwards</p></li></ul><div><p><b>
Threat intelligence and threat modelling</b></p></div><ul><li><p>
Stand up a threat intelligence capability &mdash; somewhere past incidents, near-misses, industry reports, and internal telemetry get captured, tagged, and made useful</p></li><li><p>
Build this into a threat intel data warehouse that actually informs decisions: future threat modelling, control design, roadmap prioritisation, and tabletop scenarios. Not a dashboard nobody reads</p></li><li><p>
Run threat modelling as a routine practice, not a one-off &mdash; including automated threat modelling using AI against designs, code, and infrastructure changes</p></li></ul><div><p><b>
Emerging threats</b></p></div><ul><li><p>
Keep a forward view on where the threat landscape is heading, especially around LLMs: prompt injection, model abuse, AI-augmented vulnerability scanning by attackers, and exposure of sensitive data through AI tooling</p></li><li><p>
Don't just react to what's hitting us today &mdash; make sure we're not blindsided by what's hitting everyone in 12 months</p></li><li><p>
Feed that view into the strategy conversation with the VP, and turn it into concrete roadmap items rather than slide decks</p></li></ul><div><p><b>
Security training and awareness</b></p></div><ul><li><p>
Own the security-specific training content: phishing simulations, secure coding for engineers, threat modelling training, IR tabletop participation, and role-based training for anyone handling cardholder data, PHI, or other sensitive material</p></li><li><p>
Partner with the Head of Compliance &mdash; they run the overall training programme, cadence, and evidence; you bring the security substance and keep it current with the threat landscape</p></li><li><p>
Make the training actually useful. Engineers should walk away knowing something they didn't before, not clicking through slides to get a completion tick</p></li></ul><div><p><b><br>
Automation and AI</b></p></div><ul><li><p>
Look at every recurring task in this function and ask &quot;why is a human still doing this?&quot; &mdash; triage, alert enrichment, vulnerability prioritisation, evidence gathering, threat modelling, IR runbooks</p></li><li><p>
Push existing tooling as far as it'll go, and fill the gaps with scripts, workflows, or AI where it makes sense</p></li><li><p>
Use LLMs sensibly for drafting, review, analysis, and automation &mdash; while being clear-eyed about where they introduce new risks we have to manage ourselves</p></li><li><p>
Treat the function's operating model as a product: fewer manual rituals each quarter, better coverage, faster response</p></li></ul><div><p><b>
Security advisory</b></p></div><ul><li><p>
Be the go-to person for security questions across the business &mdash; architecture reviews, vendor assessments, new products, acquisitions, anything risky</p></li><li><p>
Give engineers a straight answer and a path forward, not a ticket queue and a policy link</p></li></ul></div></div></div><p></p><div><p><b>
What we're looking for</b></p></div></div><ul><li><p>
You've led security at a company operating under real regulatory pressure &mdash; payments, healthcare, financial services, or similar</p></li><li><p>
You've run incident response for real incidents, not just exercises, and you've written the post-mortems</p></li><li><p>
You understand modern attack surfaces: cloud, SaaS, identity, supply chain, application &mdash; and you don't reduce security to any one of them</p></li><li><p>
You've built or meaningfully improved a threat intel or threat modelling capability, not just consumed vendor feeds<br>
You're fluent with AI tools and comfortable building automation. &quot;I'll wait for someone to build it for me&quot; isn't the right mindset &mdash; but neither is &quot;let's put an LLM on everything.&quot;You know the difference</p></li><li><p>
You're comfortable co-owning strategy with a VP &mdash; bringing strong opinions, challenging when it matters, and aligning once a direction is set</p></li><li><p>
You can hold your own with engineers on technical depth and with execs on business framing</p></li><li><p>
Bonus: experience with payments/PCI environments, offensive security background, or a track record of measurably reducing manual security work through automation</p></li></ul><p><b>
How you'll work</b></p><p>
You'll have a team to lead from day one, with scope to grow it as the roadmap demands. You'll work closely with the VP on strategy, and with the Head of Compliance, IT, Engineering, Infrastructure, and Product on execution. You'll be in front of customers and auditors often enough that polish matters. Expect to spend real time hands-on &mdash; in tooling, in incidents, in design reviews &mdash; not just managing.</p></div></div></div></div><p></p><p><b>
Interview Process</b></p><ul><li><p><b>
Screen Stage </b>- Video-call with a member from the Talent Team (45-60min)</p></li><li><p><b>
1st Stage</b> - Interview with the VP of Security, IT &amp; Compliance (60min)</p></li><li><p><b>
Final Stage - </b>Video interview with CTO (60min) and Head of Talent (30min)</p></li></ul><p></p><div><p><i>
We aim to finalise the entire interview process and deliver feedback within 4 weeks.</i></p></div><p></p><div><p>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe</p><p></p><p><b>
Inclusive workforce</b></p></div><p></p><div><p>
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</p></div><p></p><div><p>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</p></div><p></p><div><p>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</p></div><p></p><div><p>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</p></div></div>

Head of Security

<div><h4 class="jobSectionHeader"><b>The AI-powered OS for beauty, wellness and self-care</b></h4><p></p><p><b>
About Fresha</b><br>
<br>
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br>
<br>
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br>
<br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</p><div><p>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</p></div><p></p><div><p>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</p></div><p></p><div><p>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</p></div><p></p><div><div><div><div><div><div><div><div><div><p>
We process millions of transactions and generate rich behavioural data across consumers and partners. Despite this, data science is still early at Fresha. That's the opportunity.</p></div></div></div></div><p></p><p><b>
About the Role</b></p><p>
We're hiring a Head of Data Science to build DS into a core function at Fresha, not manage what already exists. Today the team is small but technically strong. We have production ML models in fraud detection, text moderation, and taxonomy classification, running on SageMaker with a dbt/Snowflake data stack. But we're operating reactively, and we know there's significantly more value DS can unlock across the marketplace.</p><div><div><div><div><p>
You'll have a clear mandate, leadership buy-in, and a technically strong team already in place. Your job is to set the direction, grow the team, and make data science visible and indispensable to how Fresha makes decisions and builds products.</p><p>
This role is right for you if you've done this before - taken a small DS team at a scaling company and turned it into something the business can't operate without.</p><p>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London: The Bower, 207-122, Old Street, London EC1V 9NR.</p></div></div><p></p><div><p><b>
What You'll Do</b></p></div></div></div></div><div><p><b>
Strategy &amp; Influence</b></p><ul><li><p>
Define the DS roadmap and align it to Fresha's business priorities across marketplace, payments, and partner growth</p></li><li><p>
Shift DS from reactive (responding to product requests) to proactive (identifying opportunities, building POCs, running demos)</p></li><li><p>
Build DS credibility with leadership - make the function visible, understood, and sought out</p></li><li><p>
Partner with Product, Engineering, and Commercial teams to embed DS into decisions</p></li></ul><div><p><b>
Delivery &amp; Technical Leadership</b></p><ul><li><p>
Ship ML products that drive measurable business impact - not just models, but outcomes</p></li><li><p>
Establish experimentation as a discipline: A/B testing infrastructure, causal inference, automated experimentation for optimisations</p></li><li><p>
Build foundational DS infrastructure: feature store, model governance, monitoring, CI/CD for ML</p></li><li><p>
Stay hands-on enough to evaluate technical decisions and architecture trade-offs</p></li><li><p>
Contribute directly to high-impact projects when needed</p></li></ul><p><b>
Visibility &amp; Advocacy</b></p><ul><li><p>
Champion DS internally through demos, stakeholder education, and proactive engagement with PMs</p></li><li><p>
Drive external visibility: engineering blog posts, conference talks, thought leadership</p></li><li><p>
Help Fresha attract top DS talent by making the function known</p></li></ul><p><b>
Team Building</b></p><ul><li><p>
Scale the team in line with what the roadmap demands - hiring across ML engineering, data science, and MLOps</p></li><li><p>
Develop the existing team, create career paths, and set technical and cultural standards</p></li></ul></div></div></div></div></div></div><p></p><p><b>
What the First Year Looks Like</b><br>
3 months: DS roadmap defined cross-functionally and signed off. New high-impact use cases on the table that the business hadn't previously identified. First POCs or MVPs in flight. DS is visibly present in product planning &mdash; already shifting from reactive to proactive.</p><p>
6 months: Multiple ML/AI use cases shipped or in live evaluation. Experimentation is active in at least one product area. DS achievements are visible internally - demos, showcases, early external presence.</p><p>
12 months: DS is a recognised, embedded function with a track record of delivery. Experimentation is a working discipline used beyond DS. MLOps maturity has stepped up. The team has grown in line with what was needed to get here.</p><p></p><p><b>
What You Bring</b></p><p><b>
Must-Haves</b></p><ul><li><p>
4-5 years in data science, ML engineering, or related technical fields</p></li><li><p>
3+ years directly managing and growing DS teams</p></li><li><p>
Track record of building a DS function - not just inheriting one. You've taken a team from small to meaningful and made DS matter to the business</p></li><li><p>
Shipped ML models to production at scale with real business outcomes</p></li><li><p>
Strong stakeholder management - comfortable influencing C-suite, product leaders, and commercial teams</p></li><li><p>
Technical depth to evaluate architecture decisions, review work, and call the right trade-offs</p></li><li><p>
Experience developing people - grown ICs into leads, created career ladders, built team culture</p></li></ul><p><b>
Nice-to-Haves</b></p><ul><li><p>
Experience in the marketplace, SaaS, or fintech businesses</p></li><li><p>
Familiarity with our stack: SageMaker, Snowflake, dbt, Docker</p></li><li><p>
Built or contributed to feature store, MLOps, or experimentation platform infrastructure</p></li><li><p>
Experience in establishing experimentation and A/B testing as an organisational practice</p></li><li><p>
Thought leadership - blog posts, talks, open-source contributions</p></li><li><p>
Experience making DS a &quot;core function&quot; at a company where it previously wasn't</p></li></ul><p></p><p><b>
Why This Role</b></p><ul><li><p><b>
Real data, real scale.</b> Millions of transactions, 120+ countries, rich behavioural signals across a two-sided marketplace. The data is there, and there's significantly more value to unlock.</p></li><li><p><b>
Strong technical foundation.</b> You're not starting from zero. There's a production ML stack, a team with deep context across the data and business, and working models in production. You're accelerating, not bootstrapping.</p></li><li><p><b>
Visible impact.</b> At Fresha's stage, DS improvements flow directly to business metrics. This isn't optimising the fifth decimal place - it's building capabilities that don't exist yet.</p></li></ul><p></p><p><b>
Interview Process</b></p><ul><li><p><b>
Screen Stage </b>- Video-call with a member from the Talent Team (30mins)</p></li><li><p><b>
1st Stage</b> - Google Hangout - soft skills &amp; technical skills (60 mins)</p></li><li><p><b>
2nd Stage</b> - In-person case study + live review with Team (60 minutes)</p></li><li><p><b>
Final Stage -</b> Stakeholder interview with Deputy Chief Product Officer OR Chief Technology Officer (60min)</p></li></ul><p></p><div><p><i>
We aim to finalise the entire interview process and deliver feedback within 4 weeks.</i></p></div><p></p><div><p>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.</p></div><p></p><p><b>
Inclusive workforce</b></p><p></p><div><p>
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</p></div><p></p><div><p>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</p></div><p></p><div><p>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</p></div><p></p><div><p>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</p></div></div>

Head of Data Science

<div><h4 class="jobSectionHeader"><b>The AI-powered OS for beauty, wellness and self-care</b></h4><div><p><b><br>
About Fresha</b><br>
<br>
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br>
<br>
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br>
<br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</p></div><div><p><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</p></div><p></p><div><p>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</p></div><p></p><div><p>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</p></div><p></p><div><p><b>
Role overview</b></p></div><p></p><div><p>
Given our exciting and progressive growth plans, we are looking for an exceptional <b>Staff Frontend Engineer</b> to come join our global business.</p></div><p></p><div><p>
Reporting directly into the <b>Head of Engineering</b> for a tribe, and working with <b>key stakeholders</b> you will be <b>accountable for technical vision, strategy and execution in your team and proactively manage technical risks at Fresha</b>.</p></div><p></p><div><p>
This is a great opportunity for someone looking to work in a <b>fast-paced</b><b> </b>and <b>changing environment</b>, who<b> </b><b>likes to work autonomously</b>,<b> </b><b>enjoys a challenge</b> and <b>wants to make an impact</b>.</p></div><p></p><div><p>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work in the office four days per week, with the flexibility to work remotely on Wednesdays. <b>London office:</b> The Bower, 207-211, Old St, Tower, London EC1V 9NR</p></div><p></p><div><div><p><b>
What you will be doing</b></p><div><div><ul><li><p><b>
Technical -</b><b> </b>This is a heavily technical role, hands-on coding skills are expected. It&rsquo;s not a management role</p></li><li><p><b>
Leadership -</b><b> </b>Own and deliver cross team and cross tribal technical initiatives</p></li><li><p><b>
Architectural -</b><b> </b>Take ownership of architecture for a tribe</p></li><li><p><b>
Guidance -</b><b> </b>Sought out for technical guidance; anticipating technical issues at the product level and making architectural and design decisions to avoid them</p></li><li><p><b>
Improvements -</b><b> </b>Create sweeping improvements in stability, performance and scalability across major business-critical systems</p></li><li><p><b>
Delivery -</b><b> </b>Ensure timely delivery of your teams&rsquo; projects, which will ultimately have a tangible impact on Fresha&rsquo;s success</p></li><li><p><b>
Lead-by-example -</b><b> </b>Make sure your team follows our engineering practices by leading from the front</p></li><li><p><b>
Collaboration -</b><b> </b>Work closely with diverse functions within the team across Product, Design, Data and QA and make sure that the team has clear goals and regularly delivers value to our users</p></li><li><p><b>
Learning -</b><b> </b>Facilitate continuous learning and improvement for your team</p></li><li><p><b>
Standards -</b><b> </b>Make sure that the systems your team owns meet Fresha quality, reliability and scalability standards</p></li><li><p><b>
Innovative -</b>You will be anticipating broad technical changes and ensuring Fresha is always ahead of the curve</p></li><li><p><b>
Strategic -</b><b> </b>Recognising and making trade-offs with respect to the whole system. You understand deeply the entire architecture for a major part of our business and you&rsquo;re able to articulate clearly the scaling and reliability limits of that area.</p></li><li><p><b>
Multiplier -</b><b> </b>Primarily acting as a multiplier by building systems, authoring tools or introducing policies or patterns that raise the level of productivity of the entire org</p></li><li><p><b>
Communication -</b><b> </b>Communicating the awesomeness of Fresha in different Tech communities externally via talks and blog posts, identifying areas that we can share effectively with the outside world, guiding the creation of content and communication around those areas. Leading conversations internally about the direction of major areas of technology, driving wide-team consensus to the adoption of this direction and using this direction to inspire engineers</p></li></ul><p></p><div><p><i>
This list is not exhaustive and there may be other activities you are required to deliver.</i></p></div></div></div></div></div><p></p><div><div><p><b>
What we are looking for</b></p><div><div><ul><li><p><b>
Delivery -</b><b> </b>You have consistently delivered large systems involving one or more teams&rsquo; contributions on time at a high level of quality</p></li><li><p><b>
Problem-solving -</b><b> </b>You&rsquo;ve had to quickly break down complex problems into potential solutions, knowns, and unknowns, in order to get a solid resolution faster</p></li><li><p><b>
Debugging -</b><b> </b>You&rsquo;re capable of debugging the hairiest problems that the team encounters</p></li><li><p><b>
Strategy -</b><b> </b>Played a key role in developing multi-year technology strategy for complete and critical areas of the business that encompass multiple systems and teams</p></li><li><p><b>
Adaptability -</b><b> </b>You have created an architecture that enables many potential futures without knowing exactly what the future is</p></li><li><p><b>
Relationships -</b><b> </b>Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards</p></li><li><p><b>
Facilitation -</b><b> </b>Listened and guided debates to help reach consensus; once a decision is made clearly communicate the decision(s) back</p></li><li><p><b>
Planning -</b><b> </b>Set short to medium-term strategic technical direction, able to look ahead 6-12 months identify areas of greatest need and create plans to improve them</p></li><li><p><b>
Mentorship -</b><b> </b>You&rsquo;re seen as a role model and mentor to every technical member of the team</p></li><li><p><b>
Contribution -</b><b> </b>Recognised as a prolific contributor to core and side projects</p></li><li><p><b>
Simplification -</b><b> </b>Consistently reduced the complexity of projects, services, and processes to get more done with less work</p></li><li><p><b>
Architecture -</b><b> </b>Shaped broad architecture; shipped multiple large services, complex libraries or major pieces of infrastructure</p></li><li><p><b>
Impact -</b><b> </b>Made obvious positive impact on an entire company&rsquo;s technical trajectory</p></li><li><p><b>
Team-player -</b><b> </b>Happy to roll sleeves up and assist the team when required (team player)</p></li><li><p><b>
Proactive -</b><b> </b>Self-starter and proactive approach</p></li><li><p><b>
Adaptive -</b><b> </b>Comfortable working in a fast-paced and changing environment</p></li><li><p><b>
SPA - </b>Proven experience in writing complex JavaScript SPA</p></li><li><p><b>
React/Redux - </b>Proven experience with React + Redux</p></li><li><p><b>
Toolchain - </b>Proven experience with a modern JS toolchain: NPM, Lerna, Webpack, ESLint,...</p></li><li><p><b>
Maintainability - </b>A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism</p></li></ul><p></p><div><p>
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</p></div></div></div></div></div><div><div><p><b><br>
Additional and ad-hoc duties</b></p><div><div><ul><li><p><b>
Integration - </b>Familiarity with continuous integration</p></li><li><p><b>
Tooling - </b>Familiarity with development aiding tools</p></li><li><p><b>
Database - </b>Able to create database schemas that represent and support business processes</p></li><li><p><b>
Technologies - </b>Familiarity with TypeScript, Cordova, Native development for Android and / or iOS, RAIL Performance, PWA, SSR, Node, Cypress and Jest</p></li><li><p><b>
Full Stack - </b>Full-stack experience (double bonus points if Ruby or Elixir!)</p></li></ul><p></p><div><p><i>
This list is not exhaustive and there may be other activities you are required to deliver.</i></p></div></div></div></div></div><p></p><div><div><p><b>
Interview Process</b></p><div><div><ul><li><p><b>
Screen call -</b> Video call with a member from the Talent Team - 30 - 60 minutes</p></li><li><p><b>
1st stage</b><b> </b>- Technical Video call/In-person interview with our Engineers- Up to 90 minutes</p></li><li><p><b>
Tech stage</b> - Technical Video call/In-person interview with our Engineers - up to 2 hours</p></li><li><p><b>
Final stage -</b><b> </b>Video call/In person meet with our CTO - up to 60 minutes</p></li></ul><p></p><div><p><i>
We aim to complete the entire interview process and deliver feedback within</i><i> </i><b><i>4 weeks</i></b><i>.</i></p></div><p></p><ul><li><p>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe</p></li></ul></div></div></div></div><p></p><div><div><p><b>
Inclusive workforce</b></p></div><p></p><div><p>
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</p></div><p></p><div><p>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</p></div><p></p><div><p>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</p></div><p></p><div><p>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</p></div></div><div><div><p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div></div></div><p></p>

Staff Frontend Engineer (London)

<div>
 <p>
  <strong>
   The AI-powered OS for beauty, wellness and self-care
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Fresha
  </strong>
 </p>
 <p>
  Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 </p>
 <p>
  To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KPIs
  </strong>
 </p>
 <ul>
  <li>
   Onboarding Lead time - average of 7 business days per Professional Services Specialist
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Partner Onboarding
  </strong>
 </p>
 <ul>
  <li>
   Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
  </li>
  <li>
   Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements
  </li>
  <li>
   Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
  </li>
  <li>
   Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
  </li>
  <li>
   Assist our partners in representing themselves in the best possible manner on our platform
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Marketplace
  </strong>
 </p>
 <ul>
  <li>
   Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
  </li>
  <li>
   Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Ad-Hoc
  </strong>
 </p>
 <ul>
  <li>
   Comfortable presenting information, and open to feedback
  </li>
  <li>
   Cover other team members Partner projects to ensure we win as a team
  </li>
  <li>
   Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
  </li>
  <li>
   Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
  </li>
  <li>
   This list is not exhaustive and there may be other activities you are required to deliver.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills, Experience &amp; Qualifications Required
  </strong>
 </p>
 <ul>
  <li>
   Commercially minded, understanding critical needs of Partners onboarding
  </li>
  <li>
   Managing expectations of Partner right from the start
  </li>
  <li>
   Exceptionally high organizational and time management skillsExcellent oral and written communication skills
  </li>
  <li>
   Proficient in Excel and data cleaning an asset
  </li>
  <li>
   Project coordination experience or certification highly desired
  </li>
  <li>
   Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset
  </li>
  <li>
   Ability to identify problems and opportunities as well as offer or implement actions and solutions
  </li>
  <li>
   Strong analytical and troubleshooting skills
  </li>
  <li>
   An ability to influence others through effective communication and negotiations
  </li>
  <li>
   Flexible and comfortable working in a fast-paced and changing environment
  </li>
  <li>
   Creative thinking and problem-solving mindset
  </li>
  <li>
   Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
  </li>
  <li>
   Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required
  </li>
  <li>
   Self-starter and highly proactive approach
  </li>
  <li>
   At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Interview Process
  </strong>
 </p>
 <ul>
  <li>
   Screen Call - Video-call with a member from the Talent Team (30m)
  </li>
  <li>
   Skills &amp; Experience - Video-call with PSS Hiring Team (30m)
  </li>
  <li>
   Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM
  </li>
  <li>
   We aim to finalise the entire interview process and deliver feedback within 2 weeks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Inclusive workforce
  </strong>
 </p>
 <p>
  At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 </p>
</div>


Professional Services Specialist (Dubai)

<div><div><div><b>The AI-powered OS </b><b>for beauty,
</b></div><div><b>wellness </b><b>and self-care</b></div>
<div><br>
<b>About Fresha</b><br>
<br>
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br>
<br>
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br>
<br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div>
</div><div>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div>
<div></div>
<div>Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div>
<div></div>
<div>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</div><div></div><div><b><br>
Role overview</b></div>
<div>We are seeking a detail-oriented and dynamic marketplace moderator to join our Professional Services Team in Riyadh. This role involves working closely with our partners to capture high-quality images of their businesses. The goal is to enhance their marketplace profiles with visually stunning photos that meet our standards for quality and branding. The ideal candidate will have excellent attention to detail, strong communication skills, and the ability to work independently.</div>
<h3 class="jobSectionHeader"><b>Key Accountabilities:</b></h3><ul>
<li>Collaborate with partners to schedule and plan photography sessions, ensuring alignment with their availability and business needs.</li>
<li>Travel to various partner locations to capture high-quality images that showcase the ambiance, services, and unique features of their businesses.</li>
<li>Ensure all photos are consistent with our branding guidelines and meet the quality standards required for marketplace profile updates.</li>
<li>Edit and retouch images as needed to achieve a professional and polished look.</li>
<li>Manage the process of uploading, categorizing, and updating images on partner profiles, ensuring they reach an approved status.</li>
<li>Communicate effectively with partners to provide guidance on photo shoots, setting expectations, and explaining the benefits of enhanced marketplace profiles.</li>
<li>Maintain accurate records of visits, sessions, and image uploads for internal tracking and reporting purposes.</li>
<li>Coordinate with internal teams to ensure timely updates of partner profiles and to address any issues related to image quality or approval.</li>
</ul><h3 class="jobSectionHeader"><b>Skills, experience &amp; qualifications required:</b></h3><ul>
<li>Attention to Detail: Exceptional attention to detail, especially in capturing, editing, and selecting images that meet specific guidelines.</li>
<li>Communication Skills: Strong interpersonal and communication skills to interact effectively with partners and internal teams.</li>
<li>Project Management: Ability to manage multiple partners and photography sessions concurrently, ensuring all tasks are completed within the agreed timelines.</li>
<li>Driving License and Car: A valid driving license and access to a car, as the role involves traveling to different partner locations.</li>
<li>Technical Skills: Proficiency in using professional photography equipment and editing software</li>
<li>Flexibility and Adaptability: Willingness to travel and work flexible hours to accommodate partner schedules and needs.</li>
<li>Self-Motivated: Ability to work independently, manage time effectively, and take initiative to achieve goals.</li>
</ul><div><b>Inclusive workforce
</b></div>
<div></div><div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div>
<div></div>
<div>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div>
<div></div>
<div>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div>
<div></div>
<div>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Fresha Marketplace Moderator | Professional Services Team

Join Fresha and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.