Qureos Mentor

Freshpoint

JOB SUMMARYThis is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.RESPONSIBILITIESAs the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.<ul><li>Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.</li><li>Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.</li><li>Develops a comprehensive understanding of the organizations products and services and utilizes this knowledge to support customer needs.</li><li>Participates in ongoing training and development opportunities to build customer service skills and enhance performance.</li><li>Embraces training and development opportunities to build skills and enhance performance.</li><li>Stays adaptable in a dynamic, customer-focused environment to meet changing demands.</li><li>Performs other duties as directed by management.</li></ul>EDUCATIONHigh school diploma or equivalent.EXPERIENCE1 year prior outside foodservice sales coordination or customer support experiencePreferred: Previous call center experienceSKILLSStrong verbal and written communication skills and the ability to present information clearly and professionally.Able to work in a fast pace environmentProblem solving proficiency: Resourcefulness in finding solutions and managing challengesAttention to detail and ability to manage multiple tasks simultaneously.Resilience in handling changing priorities or unexpected situationsAbility to sit and work at a PC for extended periodsBasic computer skills, including proficiency in common office applications.Proactive in contributing to personal growth and organizational success. Required <ul></ul> Preferred <ul></ul> Job Industries <ul><li> Customer Service </li></ul><img src="https://www.jobg8.com/Tracking.aspx?y8xlsI%2fheHz2AhDz%2fMWNMi2FwCbHeifAk" width="0" height="0" />

Customer Service Representative I

<div>JOB SUMMARY
A bid coordinator creates and maintains customer bid files. Maintaining bid files includes, but not limited to accurately keying pricing into multiple bid files per customer contract, adding or deleting items on the bid, matching items on customer bids to their order guides, and attaching customers to correct bids. 
RESPONSIBILITIES<ul><li>
Key updated pricing into bids for the following week and printing Bid Order Guides for record-keeping.</li><li>
Go through bids to make sure all items on bids are accurately marked on contract or bid header.</li><li>
Run Bid Order Guides, Customer Order Guides and usages per MUA or individual customers to make sure order guides and bids are inclusive of all items customers are ordering.</li><li>
Create new bids and customer order guides as needed.</li></ul> 
QUALIFICATIONS 
Education<ul><li>
High School Diploma</li></ul>
Experience<ul><li>
1-year experience preferred</li></ul>
Professional Skills<ul><li>
Microsoft Office, 10 Key</li></ul></div>

Cruise/Export Bid Coordinator

<div>JOB SUMMARY
Purchase quality products, on time, at a competitive price, in the correct quantities so the company can grow and maintain sales and margins. Using only fully approved (Corporate) vendors and following corporate contracts. 
 
RESPONSIBILITIES<ul><li>
Review item movement to determine purchase needs, cut PO&rsquo;s (purchase order), review PO (purchase order) confirmations.</li><li>
Physically review inventory daily with a larger focus on more critical/sensitive items</li><li>
Handle all credits and returns promptly to minimize shrink</li><li>
Work with pricing department, vendors and corporate to ensure all PO&rsquo;s (purchase order) priced correctly</li><li>
Plan and source logistics to support customers and maximize profitability.</li><li>
Coordinate with Sales to maximize the timely utilization of all inventories, maximize inventory turns and reduce inventory shrink</li><li>
Maintain the accuracy and stay up to date on all item maintenance, including COO (country of origin), local, etc.</li></ul> 
QUALIFICATIONS 
Education<ul><li>
High School diploma or equivalent.</li><li>
College degree preferred.</li></ul> 
Experience<ul><li>
3 to 5 years purchasing in like field and/or working within a retail, wholesale, or distribution environment</li></ul> 
Professional Skills<ul><li>
Fluent in Excel, Word, outlook, and basic PC navigation.</li><li>
10 key and typing at a minimum of 30 words per minute.</li><li>
Determination of how much of any given item to have on hand which can carry a great dollar value.</li><li>
Rejection of product, protection on the troubled product, inability to recover shrink, substitute items when short of stock item.</li><li>
Effective and timely verbal and written communications.</li><li>
Able to prioritize and execute multiple short and long terms tasks simultaneously.</li></ul>
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Buyer

Join Freshpoint and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Freshpoint

ABOUT_COMPANY

Customer Service Representative I

Cruise/Export Bid Coordinator

Buyer

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