Urwah Admin

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and detail-oriented Senior Deals Desk Analyst to join our Business Desk team. As our channel business continues to grow rapidly, following the recent relaunch of our Channel Partner Program, the Business Desk team plays a critical role as a strategic enabler of this expansion.
 
 
 
 
 In this role, you will be a key business partner to our channel sales organization, supporting deal execution and operational excellence across our global indirect sales motion, including transactions involving distributors and resellers. You will work at the intersection of Sales, Partner Operations, Legal, and Finance to facilitate accurate and efficient quoting, deal structuring, and closure of partner-led opportunities.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Partner Transaction Support: Serve as a trusted advisor to channel managers and sales reps, supporting complex deals involving two-tier distribution (distributors and indirect resellers).
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 <li>
 Quote Creation &amp; Management: Prepare accurate, compliant, and partner-ready quotes for distributors, which are then used to build downstream quotes with indirect resellers. Ensure all necessary approvals and documentation are in place.
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 <li>
 Deal Structuring: Advise on pricing, discounting, and commercial terms for partner transactions. Apply deep understanding of channel economics to support strategic deal structuring while maintaining margin discipline.
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 <li>
 Renewals Support: Partner with the renewals and customer success teams to ensure smooth, timely, and accurate renewals through the channel, supporting co-termed or upsell opportunities as needed.
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 Successful Deal Closure: Drive deals to closure by managing operational steps, aligning internal teams, and ensuring all aspects of the transaction, from quote to booking, are completed correctly and on time.
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 <li>
 Compliance &amp; Policy Enforcement: Ensure all channel deals comply with internal policies, pricing guidelines, and program rules. Enforce deal governance and escalate exceptions as necessary.
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 <li>
 Cross-Functional Collaboration: Liaise with Legal, Finance, Order Management, and Channel Operations to resolve deal blockers, expedite approvals, and ensure smooth downstream processing.
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 Reporting &amp; Insights: Track deal metrics and partner transaction trends to identify process bottlenecks, provide actionable insights, and recommend continuous improvements.
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 <li>
 Channel Program Support: Support the operational execution of relevant partner-related programs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field.
 </li>
 <li>
 5+ years of experience in Deal Desk, Sales Operations, or Revenue Operations, preferably in a SaaS or software environment.
 </li>
 <li>
 Demonstrated understanding of channel sales, including distributor and indirect reseller ecosystems.
 </li>
 <li>
 Strong skills in Salesforce, CPQ systems, and Excel/Google Sheets.
 </li>
 <li>
 High attention to detail with excellent problem-solving skills.
 </li>
 <li>
 Ability to manage multiple priorities under tight deadlines.
 </li>
 <li>
 Excellent communication (verbal and written), strong interpersonal skills and should be comfortable working across geographies
 </li>
 <li>
 Experience preparing and managing partner-facing quotes and complex discount structures.
 </li>
 <li>
 Familiarity with partner renewals motions and co-terminations.
 </li>
 <li>
 Knowledge of enterprise SaaS pricing, licensing, and partner programs.
 </li>
 <li>
 Be willing to work shift patterns that align with either European or US sales teams
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Senior Analyst - Deals Desk

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.
 
 
 
 
 The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
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 <li>
 Identify and pursue new business opportunities within existing accounts.
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 Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
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 Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
 </li>
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 Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
 </li>
 <li>
 Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
 </li>
 <li>
 Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks' products.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-6 years of experience in a customer-facing sales or account management role.
 </li>
 <li>
 Proven experience in building and maintaining strategic client relationships.
 </li>
 <li>
 Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
 </li>
 <li>
 Experience managing both large and small accounts independently.
 </li>
 <li>
 Strong track record of meeting or exceeding revenue and retention targets.
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field (preferred).
 </li>
 </ul>
 
 
 Skills Inventory
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
 </li>
 <li>
 Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
 </li>
 <li>
 Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
 </li>
 <li>
 Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
 </li>
 <li>
 Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
 </li>
 <li>
 Initiative &amp; Ownership: Self-starter capable of independently managing customer success and retention.
 </li>
 <li>
 Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Senior Account Manager - EU / UK

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the North America market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Inbound Lead Management &amp; Qualification:
 
 
 
 
 <ul>
 <li>
 Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.
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 <li>
 Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.
 </li>
 <li>
 Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.
 </li>
 </ul>
 
 
 Full Sales Cycle Management:
 
 
 
 
 <ul>
 <li>
 Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.
 </li>
 <li>
 Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.
 </li>
 </ul>
 
 
 Revenue Generation &amp; Quota Attainment:
 
 
 
 
 <ul>
 <li>
 Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.
 </li>
 <li>
 Forecast sales accurately and maintain a healthy pipeline coverage.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.
 </li>
 </ul>
 
 
 Strategic Account Engagement:
 
 
 
 
 <ul>
 <li>
 Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.
 </li>
 <li>
 Navigate complex organizational structures and identify all relevant decision-makers and influencers.
 </li>
 <li>
 Understand the competitive landscape and articulate our differentiating factors effectively.
 </li>
 </ul>
 
 
 Collaboration &amp; Communication:
 
 
 
 
 <ul>
 <li>
 Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.
 </li>
 <li>
 Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.
 </li>
 <li>
 Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).
 </li>
 </ul>
 
 
 Continuous Learning &amp; Improvement:
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.
 </li>
 <li>
 Continuously refine sales methodologies, product knowledge, and objection handling techniques.
 </li>
 <li>
 Actively participate in sales training, workshops, and coaching sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Proven Inbound Sales Success (3-7 years):
 
 Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.
 </li>
 <li>
 
 Inbound Lead Conversion Expertise:
 
 Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.
 </li>
 <li>
 
 Consultative Selling &amp; Discovery:
 
 Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.
 </li>
 <li>
 
 Compelling Presentation &amp; Demonstration:
 
 Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.
 </li>
 <li>
 
 Objection Handling &amp; Negotiation:
 
 Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.
 </li>
 <li>
 
 Pipeline Management &amp; Forecasting:
 
 Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.
 </li>
 <li>
 
 Communication Excellence:
 
 Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.
 </li>
 <li>
 
 Resilience &amp; Persistence:
 
 High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.
 </li>
 <li>
 
 Self-Motivation &amp; Autonomy:
 
 Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.
 </li>
 <li>
 
 Adaptability &amp; Learning Agility:
 
 Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.
 </li>
 <li>
 
 Tech Savvy:
 
 Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Experience selling within specific industries relevant to the North American market (e.g., FinTech, HR Tech, Healthcare).
 </li>
 <li>
 Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).
 </li>
 <li>
 Strong analytical skills to identify trends and opportunities from sales data.
 </li>
 <li>
 Experience working in shifts aligned with North American time zones.
 </li>
 </ul>
 
 
 Educational Background:
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Senior Account Executive - Inside Sales

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies &ndash; that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
 
 
 
 
 Our Team
 
 
 
 
 The Freshworks Human Resources team has been gaining significant momentum in adding value to our business. We have built - and are continuing to evolve - our HR team across a number of areas, from Learning &amp; Development, HR Operations and Talent Management to Total Rewards, and Talent Acquisition. The success of Freshworks depends on a rich array of products and services that meet, exceed and delight our customers&hellip;.and the Freshworks HR team is in the heart and center of all that we do.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 This HR Director role will focus on our Customer Experience Group (CXG), which is part of our Global Integrated Customer Growth organization. Today this is a nearly 700 person organization that spans across a portfolio of teams: Customer Support; Digital Sales (which includes Expansion and Support); Business Analytics; and the Digital Adoption (DAP) team. This role leads a team of two HR Business Partners.
 
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 <ul>
 <li>
 
 Lead enterprise-wide transformation efforts, including organization design, workforce planning, and capability-building strategies to enable growth and agility
 
 
 
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 Shape the group&rsquo;s - in alignment with Freshworks - approach to AI-enabled transformation, guiding leaders and teams through new ways of working and ensuring upskilling and reskilling programs prepare the workforce for the future
 
 
 
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 Drive pay competitiveness strategies by partnering with leaders on market benchmarking, career frameworks, and compensation design that support attraction and retention
 
 
 
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 Leading through Freshworks Culture and Values through language, actions, and the complete employee experience
 
 
 
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 <li>
 
 Consulting on, and improve, the organizational design, role structure, and communication flow to align to business strategy and priorities in the client group
 
 
 
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 Provide expertise and influence in organization development, including sales strategy and global workforce planning, as well as an understanding of how to participate in and impact Freshworks business growth strategy
 
 
 
 </li>
 <li>
 
 Deliver all HR programs such as performance assessments, promotions, succession planning, and employee engagement plans with excellence and global consistency
 
 
 
 </li>
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 Being a champion for data and metrics: leveraging analytics to influence business leaders and shaping direction and guidance
 
 
 
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 <li>
 
 Provide change management and leadership coaching to successfully embrace opportunities of scale and growth
 
 
 
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 <li>
 
 Interact across a global HR organization and COE&rsquo;s, from Learning &amp; Development and Talent Management to Total Rewards and Talent Acquisition
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 10+ years&rsquo; experience in senior HR leadership roles partnering with senior executives
 
 
 
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 <li>
 
 Experience in domestic and global sales environments
 
 
 
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 <li>
 
 Extensive experience partnering with executive leaders in a business line or function playing a key role in accelerating business results
 
 
 
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 <li>
 
 Proven experience leading large-scale organizational transformations, with deep expertise in org design principles and translating strategy into operating models
 
 
 
 </li>
 <li>
 
 Familiarity with emerging technologies, including AI, and a track record of enabling organizations to adapt through structured upskilling and reskilling initiatives
 
 
 
 </li>
 <li>
 
 Strong knowledge of compensation benchmarking practices and the ability to balance competitiveness, internal equity, and business needs in dynamic markets
 
 
 
 </li>
 <li>
 
 While interacting with executive leaders, being able to bend and flex to first and second line people leaders who seek HR engagement and consultation
 
 
 
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 <li>
 
 Software as a Service (SaaS) business and technology acumen&mdash;able to quickly learn the business and make talent and organization decisions that positively impact business outcomes
 
 
 
 </li>
 <li>
 
 Proven experience influencing and leading transformational change across an organization and building this capability in others
 
 
 
 </li>
 <li>
 
 Demonstrated ability to lead with data and insights to drive talent outcomes
 
 
 
 </li>
 <li>
 
 Experience building organization and talent plans to identify and execute against current and future talent needs
 
 
 
 </li>
 <li>
 
 Broad HR knowledge in key domain areas such as organizational design and development, executive coaching, talent acquisition, compensation, talent development, and planning
 
 
 
 </li>
 <li>
 
 Track record of a commitment and proven wins in Diversity, Equity, and Inclusion
 
 
 
 </li>
 </ul>
 
 How you will lead:
 
 
 
 <ul>
 <li>
 
 Executive Coach: Thought partner and coach to senior leadership teams to grow leadership capability at all levels. Build the rapport and trust required to lead courageous coaching conversations with senior vice presidents.
 
 
 
 </li>
 <li>
 
 High-Performing Team Builder: Create high-performing teams and as a result, highly engaged, high-performing organizations in service to delivering on our vision and strategy.
 
 
 
 </li>
 <li>
 
 Business Expert: Leverage deep understanding of the business strategy, plan, and value creation levers to provide insight and leadership into organizational effectiveness, talent planning, and talent development.
 
 
 
 </li>
 <li>
 
 Talent Steward: Partner with senior leaders and talent acquisition to identify, develop and hire the right senior level talent to support the business strategy and evolve the culture. Build capability for others to become talent stewards to attract, hire and retain top talent.
 
 
 
 </li>
 <li>
 
 Culture Advocate &amp; Role Model Raise the bar on our culture of diversity, belonging, inclusion, and engagement.
 
 
 
 </li>
 <li>
 
 Transformer: Drive People programs through a seamless partnership with HR centers of excellence and peer HR Business Partners to deliver on performance career growth, mobility, executive development, and total rewards.
 
 
 
 </li>
 <li>
 Develop Org Health: Deliver talent strategies, programs and mechanisms (performance, employee surveys, High Performing Org, and Talent Reviews) that enable the development and retention of top talent.
 </li>
 <li>
 Data Led: Partner with the senior leadership teams to drive analysis, insights, and improvement in key people metrics, including Employee Engagement, Internal Mobility and Top Talent Retention.
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Director - HR Business Partner

Join Freshworks and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Freshworks

ABOUT_COMPANY

Senior Analyst - Deals Desk

Senior Account Manager - EU / UK

Senior Account Executive - Inside Sales

Director - HR Business Partner