Urwah Admin

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pipeline Generation &amp; Territory Ownership
 
 
 
 
 <ul>
 <li>
 Own and grow an assigned territory across ANZ and select ASEAN markets; develop and execute a strategic plan to achieve and exceed quota.
 </li>
 <li>
 Drive 100% outbound-led growth through cold calling, personalized outreach, partner collaboration, and events.
 </li>
 <li>
 Leverage account intelligence tools (LinkedIn Sales Navigator, ZoomInfo, etc.) to identify and engage key decision-makers.
 </li>
 <li>
 Run the entire sales cycle - from discovery and solution demos (alongside solution engineers) to proposal, negotiation, and close.
 </li>
 <li>
 Collaborate closely with Presales, Marketing, and Customer Success teams to deliver seamless customer experiences.
 </li>
 <li>
 Partner with a dedicated BDR to plan, prospect, and grow your patch strategically.
 </li>
 <li>
 Work closely with channel partners, distributors, and resellers to co-create pipeline and expand reach across ANZ and ASEAN.
 </li>
 <li>
 Maintain accurate CRM hygiene in Salesforce - tracking outreach, pipeline progression, and deal insights.
 </li>
 <li>
 Consistently meet and exceed monthly and quarterly sales and pipeline targets.
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 3-8 years of SaaS sales experience, with at least 2 years selling into the ANZ and/or ASEAN market.
 </li>
 <li>
 Proven success in outbound-led, full-cycle sales environments.
 </li>
 <li>
 Strong command of cold calling, discovery, and consultative selling techniques. Must be familiar with BANT and MEDDPICC frameworks.
 </li>
 <li>
 Familiarity with sales tools such as Sales Navigator, ZoomInfo, Lusha, and CRM systems (preferably Salesforce).
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to engage C-level stakeholders.
 </li>
 <li>
 Self-starter with strong time management, resilience, and ownership mindset.
 </li>
 <li>
 Comfortable working in-office and aligned to ANZ hours (4:00 AM &ndash; 1:00 PM IST).
 </li>
 <li>
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 What&rsquo;s in it for You
 
 
 
 
 <ul>
 <li>
 Run your territory end-to-end &mdash; complete ownership to plan, execute, and grow your book of business.
 </li>
 <li>
 Sell products customers love &mdash; Freshworks solutions offer fast time-to-value, high adoption, and proven ROI.
 </li>
 <li>
 Collaborative ecosystem &mdash; a dedicated BDR and partner network to accelerate pipeline growth.
 </li>
 <li>
 Market opportunity &mdash; ANZ and ASEAN are high-growth regions with strong brand momentum and whitespace to capture.
 </li>
 <li>
 Performance-driven rewards &mdash; competitive compensation and uncapped commissions.
 </li>
 <li>
 Transparent, empowering culture &mdash; where consistency, curiosity, and accountability are celebrated.
 </li>
 <li>
 Leadership visibility and career growth &mdash; your performance is recognized and your voice matters.
 </li>
 </ul>
 
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Account Executive - Inside Sales - Outbound (ANZ)

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We&rsquo;re looking for a Lead, Product Marketing to develop and execute marketing strategies to increase awareness and drive widespread adoption of our product. Our ideal candidate is an enthusiastic and seasoned B2B product marketer with a track record of success in navigating emerging products and driving effective go-to-market strategies.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Product messaging and positioning &ndash; Develop product positioning and messaging that resonates with customers and differentiates our organization in the market
 </li>
 <li>
 Content Development &ndash; Conceptualize and create educational product and solution content for a variety of platforms
 </li>
 <li>
 Sales enablement &ndash; Communicate value proposition and provide high-value sales tools, training, and collateral
 </li>
 <li>
 Product and feature adoption &mdash; Drive adoption of the product and features amongst the customer base
 </li>
 <li>
 Marketing enablement - Work with growth teams across the company to convey strategic vision and partner in campaign execution
 </li>
 <li>
 Be the voice of the customer - Enable product teams by being the internal voice of the customer
 </li>
 <li>
 Evangelism &ndash; Serve as a company spokesperson and go-to thought leader for the product
 </li>
 <li>
 Project management -- Drive projects forward through effective cross-functional collaboration
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Any graduate degree with 7-9 years of product marketing experience with proven experience working in B2B SaaS marketing in global technology companies (preferred)
 </li>
 <li>
 An ability to understand tech and business software, including buyer behavior and ideal customer profiles, and translate tech content into marketing material
 </li>
 <li>
 Ability to effectively lead, inspire, and mentor teammates and indirect reports
 </li>
 <li>
 Proven experience creating marketing plans encompassing strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc.
 </li>
 <li>
 Excellent English written, verbal, and presentation skills, with an eye for quality and attention to detail
 </li>
 <li>
 Strength in collaborating with cross-functional teams across geographies, including executive management, product management, operations, sales, and marketing
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead - Product Marketing

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Overview
 
 
 
 Freshworks is seeking a hands-on, sharp, and experienced IP &amp; Product Counsel to join our legal team to provide practical and strategic legal advice on intellectual property, product development, commercialization, open-source compliance, data privacy, and regulatory matters. You will work closely with Product, Engineering, Marketing, and Commercial teams to protect and advance Freshworks innovation agenda while enabling business growth. We seek a thoughtful, creative, and collaborative individual who thrives in a fast-paced, dynamic, and intellectually challenging work environment.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Intellectual Property Management
 
 
 
 
 <ul>
 <li>
 
 Patent Strategy &amp; Portfolio Management:
 
 Work closely with Product and Engineering teams to identify, capture, and strategize patentable innovations. Conduct brainstorming sessions to identify IP arising from product roadmaps and new features.
 </li>
 <li>
 
 Patent Prosecution:
 
 Serve as the primary liaison between external patent counsel and internal technical experts. Draft, review, and coordinate patent applications and claims with the United States Patent and Trademark Office (prior USPTO experience required). Maintain invention disclosure policies and procedures.
 </li>
 <li>
 
 Patent Review Board:
 
 Act as a key member of Freshworks' Patent Review Committee, evaluating invention disclosures and making strategic decisions on patent filings.
 </li>
 <li>
 
 Trademark Management:
 
 Prepare, file, and manage trademark applications globally. Conduct trademark clearance searches, monitor registrations, and manage enforcement actions including cease-and-desist letters, takedown notices, and cybersquatting matters. Must have experience with United States trademark process and Madrid protocol for international trademark registration.
 </li>
 <li>
 
 Brand Counsel:
 
 Advise Marketing and Product teams on branding strategies, trademark implications of new product names, and brand protection initiatives.
 </li>
 <li>
 
 IP Litigation Support:
 
 Assist internal and external counsel with patent and trademark litigation, claims review, oppositions, and dispute resolution matters.
 </li>
 </ul>
 
 
 Open Source &amp; Software Compliance
 
 
 
 
 <ul>
 <li>
 
 Open Source Compliance:
 
 Advise Engineering teams on open-source software (OSS) license compliance, including GPL, MIT, Apache, and other licenses. Support operationalization of OSS compliance processes and tooling.
 </li>
 <li>
 
 Copyright &amp; DMCA:
 
 Handle inbound DMCA notices, copyright infringement claims, and takedown processes.
 </li>
 </ul>
 
 
 Product Counselling &amp; Commercialization
 
 
 
 
 <ul>
 <li>
 
 Product Development Advice:
 
 Provide legal guidance throughout the product lifecycle from ideation to launch on IP ownership, licensing, regulatory compliance, and risk mitigation.
 </li>
 <li>
 
 Product Launch Support:
 
 Partner with the Senior Product Counsel in conducting legal due diligence for new product launches and features. Develop and maintain product release checklists, playbooks, and scalable legal processes.
 </li>
 <li>
 
 Commercial Agreements:
 
 Support the commercial legal team in drafting and updating IP related provisions in contract templates, customer agreements, and playbooks (e.g., licensing terms, IP ownership, indemnities, warranties).
 </li>
 <li>
 
 Third-Party Integrations &amp; Partnerships:
 
 Support the commercial legal team in drafting, reviewing, and negotiating agreements related to product development, integrations, developer tools, APIs, third-party software, and technology.
 </li>
 </ul>
 
 
 Privacy, Data Security &amp; Regulatory Compliance
 
 
 
 
 <ul>
 <li>
 
 Privacy &amp; Data Protection:
 
 Advise on privacy and data security matters, including compliance with GDPR, CCPA, DORA and other global data protection regulations. Collaborate with Privacy and Security teams on product features involving data collection, processing, and storage.
 </li>
 <li>
 
 Legal Updates on IP &amp; AI:
 
 Monitor legal and regulatory developments affecting IP, product development, open source, SaaS, AI and technology sectors. Provide timely updates and actionable guidance to stakeholders. Provide guidance on responsible AI development and deployment.
 </li>
 <li>
 
 Regulatory Review:
 
 Review marketing materials, web properties, product communications, and documentation for IP, regulatory, and compliance considerations.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 
 Trusted Business Partner:
 
 Build strong, trusted relationships with Product, Engineering, Marketing, Sales, and other business stakeholders. Serve as a strategic advisor to the teams you support.
 </li>
 <li>
 
 Process Improvement:
 
 Drive continuous improvement of legal processes, templates, and playbooks to enable scalability and operational efficiency.
 </li>
 <li>
 
 Training &amp; Education:
 
 Educate internal teams on IP best practices, compliance requirements, and risk management strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate degree in Computer Science / Engineering and law (both) with excellent academic performance.
 </li>
 <li>
 
 Experience:
 
 8-12 years of legal experience in intellectual property, product counselling, and technology law, ideally in a combination of law firm and in-house roles in a multi-national company within the SaaS/software/technology industry.
 
 Experience of working with USPTO and international trademark prosecution is required.
 
 
 
 Experience with non-US global IP filings and cross-border regulatory compliance is preferred.
 </li>
 <li>
 
 IP Expertise:
 
 Proven experience in patent prosecution, trademark management, IP portfolio strategy, and IP enforcement.
 </li>
 <li>
 
 Product Counselling:
 
 Strong background in advising on product development, commercialization, and regulatory compliance for SaaS or software products.
 </li>
 <li>
 
 Contract Drafting &amp; Negotiation:
 
 Demonstrated ability to draft, review, and negotiate complex technology agreements including licensing, development, and partnership agreements.
 </li>
 <li>
 
 Privacy &amp; Data Security:
 
 Familiarity with global data privacy regulations (GDPR, CCPA, etc.) and their application to technology products.
 </li>
 <li>
 
 Open Source Knowledge:
 
 Experience advising on open-source software licensing and compliance.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking:
 
 Ability to balance legal risk with business objectives and provide practical, business-oriented legal advice.
 </li>
 <li>
 
 Communication:
 
 Excellent written and verbal communication skills. Ability to translate complex legal concepts into clear, actionable guidance for non-legal stakeholders.
 </li>
 <li>
 
 Collaboration:
 
 Strong interpersonal skills and ability to build trust and credibility across cross-functional teams.
 </li>
 <li>
 
 Agility:
 
 Flexibility and eagerness to work in a fast-paced, dynamic environment with competing priorities and tight deadlines.
 </li>
 <li>
 
 Problem-Solving:
 
 Creative, solutions-oriented mindset with a proactive approach to identifying and mitigating legal risks.
 </li>
 <li>
 
 Attention to Detail:
 
 Meticulous attention to detail in drafting, reviewing, and managing legal documents and processes.
 </li>
 <li>
 
 Ownership &amp; Accountability:
 
 Self-starter with a high degree of ownership, accountability, and ability to work independently.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

IP & Product Counsel

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Freshworks is looking for a proactive, sharp, and experienced Commercial Counsel to join our legal team. The ideal candidate will provide clear, practical legal advice across a broad spectrum of commercial transactions and regulatory matters, including developing innovative programs, frameworks, and agreements. This role involves close collaboration with internal stakeholders, particularly within Sales, Finance, Deals Desk, and Professional Services. We seek a thoughtful, creative, and team-oriented professional who thrives in a fast-paced, dynamic, and intellectually stimulating environment.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 Lead drafting, review, and negotiation of a wide range of commercial agreements, including cloud (SaaS), channel, reseller, managed services, marketplace, data protection, and professional services contracts.
 
 
 
 </li>
 <li>
 
 Manage complex negotiations with clients, vendors, and partners, ensuring compliance with global data privacy laws such as GDPR and CCPA.
 
 
 
 </li>
 <li>
 
 Develop, maintain, and continuously improve contract templates, standardized clauses, and legal playbooks to streamline contracting processes across multiple jurisdictions.
 
 
 
 </li>
 <li>
 
 Collaborate closely with global legal and business teams to enhance legal operations and ensure alignment with company policies and compliance requirements.
 
 
 
 </li>
 <li>
 
 Partner with Sales, Finance, Deals Desk, and Professional Services teams to expedite transactions, support efficient vendor onboarding, and facilitate seamless contract review processes.
 
 
 
 </li>
 <li>
 
 Work with technical and product teams to address specialized legal considerations including cybersecurity, open source licensing, and AI/ML regulatory compliance.
 
 
 
 </li>
 <li>
 
 Provide strategic legal counsel to senior management on compliance, risk mitigation, corporate governance, and business strategy.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in law with excellent academic performance.
 
 
 
 </li>
 <li>
 
 6+ years of experience as a commercial transactions attorney at a leading law firm or in-house legal department, preferably with multinational company exposure.
 
 
 
 </li>
 <li>
 
 Proven expertise in drafting, negotiating, and managing complex commercial contracts including SaaS, partner/channel, vendor, and data processing agreements.
 
 
 
 </li>
 <li>
 
 Strong ability to apply sound, practical business judgment and creatively address complex legal matters with sensible, business-oriented solutions.
 
 
 
 </li>
 <li>
 
 Excellent interpersonal, written, and verbal communication skills, with the ability to influence and collaborate effectively across functions and cultures.
 
 
 
 </li>
 <li>
 
 Experience working across multiple time zones and with remote, global teams.
 
 
 
 </li>
 <li>
 
 Solid understanding of business processes related to commercial contracts, intellectual property, international data privacy (GDPR, CCPA), and data protection laws.
 
 
 
 </li>
 <li>
 
 Familiarity with legal technology tools such as contract lifecycle management (CLM) systems, e-signature platforms, or legal automation tools is a plus.
 
 
 
 </li>
 <li>
 
 Demonstrated success in working alongside technical, product, and compliance teams to address specialized legal considerations including cybersecurity, open source licensing, and AI regulations.
 
 
 
 </li>
 <li>
 
 Highly responsive and service-oriented with a strong work ethic, accountability, and professionalism.
 
 
 
 </li>
 <li>
 
 Ability to work under tight deadlines with close attention to detail.
 
 
 
 </li>
 <li>
 
 Proven ability to build strong, collaborative relationships with non-legal business partners and work effectively within team settings.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Legal Counsel - Commercial

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 About the Role:
 
 
 
 
 
 Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Own the development practices and standards for your team.
 </li>
 <li>
 Own the technical architecture, drive engineering design and shoulder critical decisions.
 </li>
 <li>
 Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt.
 </li>
 <li>
 Work effectively with a cross-functional team of product managers, designers, developers, and QA
 </li>
 <li>
 Own the communication of the team&rsquo;s progress and perception of the team itself.
 </li>
 <li>
 Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution.
 </li>
 <li>
 Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team.
 </li>
 <li>
 Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
 </li>
 <li>
 Own the morale of your team, unblock them at critical junctures, break ties in a timely manner.
 </li>
 <li>
 Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor's Degree in the technical field OR equivalent work experience
 </li>
 <li>
 A minimum of 10 years of relevant professional work experience
 </li>
 <li>
 A minimum of 3 years of experience in managing a high performing engineering team
 </li>
 <li>
 A minimum of 6 years of object-oriented software development experience as an individual contributor
 </li>
 <li>
 Experience developing software in a commercial software product development environment.
 </li>
 <li>
 A polyglot in programming languages with the ability to learn new technologies as the need arises.
 </li>
 <li>
 Experience building large-scale performance services.
 </li>
 <li>
 Experience leading teams that built software products for scale
 </li>
 <li>
 Clear and confident spoken and written communication
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Engineering Manager

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and customer-centric Account Executive Level 1 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Inbound Lead Management &amp; Qualification:
 
 
 
 
 <ul>
 <li>
 
 Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.
 
 
 
 </li>
 <li>
 Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.
 </li>
 <li>
 
 Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.
 
 
 
 </li>
 </ul>
 
 
 Full Sales Cycle Management:
 
 
 
 
 <ul>
 <li>
 
 Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.
 
 
 
 </li>
 <li>
 
 Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.
 
 
 
 </li>
 </ul>
 
 
 Revenue Generation &amp; Quota Attainment:
 
 
 
 
 <ul>
 <li>
 Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.
 </li>
 <li>
 Forecast sales accurately and maintain a healthy pipeline coverage.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.
 </li>
 </ul>
 
 
 Strategic Account Engagement:
 
 
 
 
 <ul>
 <li>
 Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.
 </li>
 <li>
 Navigate complex organizational structures and identify all relevant decision-makers and influencers.
 </li>
 <li>
 Understand the competitive landscape and articulate our differentiating factors effectively.
 </li>
 </ul>
 
 
 Collaboration &amp; Communication:
 
 
 
 
 <ul>
 <li>
 
 Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.
 
 
 
 </li>
 <li>
 
 Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.
 
 
 
 </li>
 <li>
 Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).
 </li>
 </ul>
 
 
 Continuous Learning &amp; Improvement:
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.
 </li>
 <li>
 Continuously refine sales methodologies, product knowledge, and objection handling techniques.
 </li>
 <li>
 Actively participate in sales training, workshops, and coaching sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Proven Inbound Sales Success (2-4 years):
 
 Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.
 </li>
 <li>
 
 Inbound Lead Conversion Expertise:
 
 Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.
 </li>
 <li>
 
 Consultative Selling &amp; Discovery:
 
 Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.
 </li>
 <li>
 
 Compelling Presentation &amp; Demonstration:
 
 Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.
 </li>
 <li>
 
 Objection Handling &amp; Negotiation:
 
 Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.
 </li>
 <li>
 
 Pipeline Management &amp; Forecasting:
 
 Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.
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 Communication Excellence:
 
 Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.
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 Resilience &amp; Persistence:
 
 High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.
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 Self-Motivation &amp; Autonomy:
 
 Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.
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 Adaptability &amp; Learning Agility:
 
 Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.
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 Tech Savvy:
 
 Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.
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 </ul>
 
 
 Desired Skills:
 
 
 
 
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 Experience selling within specific industries relevant to the North American market (e.g., FinTech, HR Tech, Healthcare).
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 Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).
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 Strong analytical skills to identify trends and opportunities from sales data.
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 Experience working in shifts aligned with North American time zones.
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 </ul>
 
 
 Educational Background:
 
 
 
 
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 <li>
 
 Bachelor's degree
 
 
 
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
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Account Executive - Inside Sales

Join Freshworks and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.