Urwah Admin

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Role Overview
 
 
 
 
 
 The Specialist &ndash; Data Analytics (Web Analytics) is a high-impact analytics role within the Marketing Operations team, focused on measuring, analyzing, and optimizing digital and marketing performance. You will serve as the subject matter expert for web and marketing analytics, enabling data-driven decision-making through robust measurement frameworks, reliable reporting, and actionable insights.
 
 
 
 
 This role requires strong analytical rigor, advanced SQL skills, and deep hands-on experience with Google Analytics and Looker Studio. You will work closely with Brand and Marketing teams to translate business objectives into scalable analytics solutions.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Web &amp; Marketing Analytics:
 
 Analyze user behavior across digital touchpoints using Google Analytics, CRM data, and SQL-based datasets to understand journeys, engagement, and conversion performance.
 
 
 
 </li>
 <li>
 
 
 Measurement Frameworks:
 
 Define and maintain scalable measurement frameworks for marketing performance, lead tracking, and funnel analysis.
 
 
 
 </li>
 <li>
 
 
 Dashboard Ownership:
 
 Build, own, and enhance Looker Studio dashboards to track key marketing KPIs, campaign performance, funnel metrics, and long-term trends.
 
 
 
 </li>
 <li>
 
 Journey &amp; Funnel Analysis:
 
 Conduct detailed journey and conversion analysis to identify friction points, behavioral patterns, and optimization opportunities across the marketing and sales funnel.
 </li>
 <li>
 
 
 Cross-Functional Partnership:
 
 Collaborate closely with Brand, Marketing, and Operations teams to translate business requirements into clear reporting views and analytical insights.
 
 
 
 </li>
 <li>
 
 
 Data Quality &amp; Integrity:
 
 Ensure accuracy, consistency, and reliability of reporting by validating data sources, queries, and dashboard logic.
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Professional Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Experience:
 
 3+ years of professional experience in Data Analytics, Business Intelligence, or Modeling, preferably within an IT product, e-commerce, or SaaS environment.
 
 
 
 </li>
 <li>
 
 
 Education:
 
 Graduate degree or equivalent, preferably in Statistics, Operational Research, Mathematics, or a related quantitative field.
 
 
 
 </li>
 <li>
 
 
 Execution Focus:
 
 Proven ability to manage analytics deliverables independently while maintaining alignment with cross-functional stakeholders.
 
 
 
 </li>
 </ul>
 
 
 Technical Skill Inventory
 
 
 
 
 <ul>
 <li>
 
 
 SQL Mastery:
 
 Advanced proficiency in SQL, including querying, joining, and transforming large datasets for analysis and reporting.
 
 
 
 </li>
 </ul>
 
 
 
 
 <ul>
 <li>
 
 
 Web Analytics Expertise:
 
 Strong hands-on experience with Google Analytics, including analyzing user behavior, traffic sources, and conversion performance.
 
 
 
 </li>
 <li>
 
 
 Dashboarding &amp; Reporting:
 
 Extensive experience building and maintaining Looker Studio dashboards for KPI tracking, funnel views, and performance trends.
 
 
 
 </li>
 <li>
 
 
 Journey &amp; Conversion Analysis:
 
 Solid understanding of journey analysis and conversion rate optimization to improve marketing and sales effectiveness.
 
 
 
 </li>
 <li>
 
 
 Analytical Rigor:
 
 Strong ability to collect, organize, analyze, and present large volumes of data with accuracy and clarity.
 
 
 
 </li>
 <li>
 
 
 Programming (Good to Have):
 
 Working knowledge of Python or R for analysis or automation is a plus.
 
 
 
 </li>
 <li>
 
 
 Communication:
 
 Exceptional verbal, written, and visual communication skills to translate complex data into actionable insights.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Specialist - Data Analytics

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 At Freshworks, we believe exceptional user experiences begin with exceptional engineering. As a
 
 Senior Frontend Engineer
 
 , you&rsquo;ll drive the development of fast, accessible, and elegant interfaces across our suite of global products. You&rsquo;ll translate complex business flows into delightful interactions, and champion performance and usability at every step.
 
 
 
 
 If you think in components, sweat over rendering speed, and love writing code that feels smooth&mdash;you&rsquo;re in the right place.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Build modular, high-performance UI components using JavaScript frameworks.
 </li>
 <li>
 Collaborate with design, product, and backend teams to deliver features that just work.
 </li>
 <li>
 Translate business and UX requirements into scalable
 
 frontend
 
 architecture.
 </li>
 <li>
 Lead accessibility, rendering, and UI performance optimization across browsers/devices.
 </li>
 <li>
 Review code, guide prototyping efforts, and implement frontend best practices.
 </li>
 <li>
 Apply deep understanding of HTML, CSS, JavaScript, and browser internals.
 </li>
 <li>
 Drive cross-browser compatibility, responsiveness, and seamless interaction.
 </li>
 <li>
 Set high standards for design consistency and code quality.
 </li>
 </ul>
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 3 to 5 years of
 
 frontend
 
 development experience in product teams.
 </li>
 <li>
 
 Core Frontend Proficiency
 
 : Expertise in HTML, CSS, and JavaScript fundamentals, including UI prototyping, advanced CSS properties, and core JS concepts like closures.
 </li>
 <li>
 
 Modern Frameworks &amp; Ecosystem
 
 : Strong grasp of JavaScript framework concepts (e.g., component architecture, state management).
 </li>
 <li>
 
 Frontend Quality &amp; Performance
 
 : Ability to implement UI optimizations, ensure web accessibility, performance tuning, rendering strategies and address frontend security concerns.
 </li>
 <li>
 
 Problem-Solving &amp; Optimization
 
 : Proven skill in solving and optimizing medium-level coding problems, with a strong understanding of time and space complexity.
 </li>
 <li>
 Proficiency in writing and reviewing semantic, maintainable, and testable frontend code.
 </li>
 <li>
 
 Software Design
 
 : Proficiency in Object-Oriented Programming (OOP) for building extensible, clean, and well-structured frontend code. Worked on frontend architecture and performance in apps with large user bases.
 </li>
 <li>
 
 End-to-End Component Ownership
 
 : Experience in designing, implementing, and delivering full-stack components, including backend integration and API interaction.
 </li>
 <li>
 
 Advanced Web Concepts
 
 : Familiarity with advanced web development topics (e.g., browser APIs, build tools).
 </li>
 <li>
 Experience debugging complex UI issues and managing cross-browser support.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Passionate about design systems, UX patterns, and microinteractions.
 </li>
 <li>
 Solid grasp of data structures and basic algorithms in frontend context.
 </li>
 <li>
 Experience with tools like Chrome DevTools, Lighthouse, Jest, Storybook.
 </li>
 <li>
 You take pride in clean interfaces, intuitive flows, and pixel-perfect execution
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Software Engineer - Frontend

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There's another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for a highly organized and strategic Program Manager to support and scale our Marketing Operations function. This is a managerial role, with at least one direct report, responsible for driving execution across marketing systems, data quality initiatives, operational workflows, and cross-functional projects.
 
 
 
 
 This role is focused on program and project management, stakeholder alignment, operational governance, and team leadership. You will not be hands-on configuring platforms, but you will guide teams, collaborate with specialists, manage dependencies, and ensure projects are delivered successfully.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 
 
 Program Management &amp; Delivery
 
 
 
 
 <ul>
 <li>
 Lead end-to-end management of key Marketing Operations initiatives (automation improvements, lead lifecycle programs, enrichment and data quality projects, compliance workflows, platform integrations, routing/scoring updates, etc.).
 </li>
 <li>
 Define project scope, timelines, milestones, risks, and success metrics for each initiative.
 </li>
 <li>
 Coordinate across Marketing, Sales, RevOps, Analytics, IT, Product, and vendor teams to ensure smooth execution.
 </li>
 <li>
 Maintain project plans, documentation, communication cadences, stakeholder updates, and risk logs.
 </li>
 </ul>
 
 
 People Management
 
 
 
 
 <ul>
 <li>
 
 Manage and mentor at least one direct report.
 
 
 
 </li>
 <li>
 
 Provide guidance on prioritization, execution, career development, documentation standards, and operational rigor.
 
 
 
 </li>
 <li>
 
 Foster a culture of accountability, clarity, and continuous improvement.
 
 
 
 </li>
 </ul>
 
 
 Operational Ownership
 
 
 
 
 <ul>
 <li>
 
 Partner with MoPs specialists to prioritize and sequence operational improvements.
 
 
 
 </li>
 <li>
 
 Collaborate with Finance and procurement to track budgets, vendor engagements, and operating expenses.
 
 
 
 </li>
 <li>
 
 Collaborate with the Analytics team to define reporting needs and understand underlying data requirements.
 
 
 
 </li>
 <li>
 
 Identify systemic gaps, streamline processes, and propose improvements that enhance operational efficiency and marketing effectiveness.
 
 
 
 </li>
 <li>
 </li>
 <li>
 
 Drive cross-functional alignment to ensure processes, data flows, and priorities are understood and executed consistently.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Professional Qualifications
 
 
 
 
 <ul>
 <li>
 
 10&ndash;15+ years of experience in Marketing Operations, Revenue Operations, or Program Management.
 
 
 
 </li>
 <li>
 
 Experience managing at least one direct report, including coaching, performance management, and project oversight.
 
 
 
 </li>
 <li>
 
 Strong functional understanding of B2B SaaS marketing processes: lead flow, routing, scoring, enrichment, campaign operations, automation, and CRM interactions.
 
 
 
 </li>
 <li>
 
 Familiarity with Tech Stacks like Marketo, Salesforce, Allocadia, Databricks, Power BI, Tableau.
 
 
 
 </li>
 <li>
 
 Demonstrated success leading complex, cross-functional projects.
 
 
 
 </li>
 <li>
 
 Strong analytical aptitude with ability to interpret data and collaborate with analytics teams.
 
 
 
 </li>
 <li>
 
 Excellent communication, stakeholder management, and organizational skills.
 
 
 
 </li>
 <li>
 
 Comfortable working in fast-paced, evolving, and ambiguous environments.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Manager - Marketing Operations

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Senior Business Analyst is a strategic architect within our Sales Operations engine. You will sit at the intersection of data, strategy, and execution, serving as a critical liaison between Sales Leadership and GTM (Go-To-Market) teams. Your mission is to move beyond reporting&mdash;synthesizing complex datasets into actionable insights that optimize our Annual Operating Plans (AOP), quota distribution, and incentive structures. This role requires an analytical powerhouse who can automate legacy processes while driving high-impact strategic initiatives.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 
 Strategic Insight Generation:
 
 Partner with Sales teams to analyze performance trends, synthesize deep-dive insights, and generate KPI reports. Identify risks and growth drivers to influence executive-level decision-making.
 
 
 
 </li>
 <li>
 
 
 GTM Strategy &amp; Execution:
 
 Lead the operationalization of key sales initiatives, including Annual Operating Plans (AOP), quota planning, and the design of high-impact incentive programs.
 
 
 
 </li>
 <li>
 
 
 Operational Architecture &amp; Automation:
 
 Actively identify bottlenecks in the sales motion. Design and implement automated workflows and system enhancements to improve data accuracy and team velocity.
 
 
 
 </li>
 <li>
 
 
 Knowledge Engineering &amp; SOPs:
 
 Develop and maintain a comprehensive "Playbook" of process workflows and engagement protocols, ensuring all operations adhere to internal policies and facilitate seamless knowledge sharing.
 
 
 
 </li>
 <li>
 
 
 Stakeholder Orchestration:
 
 Serve as the primary bridge between Sales Leadership, Sales Operations, and GTM Program Management, ensuring strategic alignment and clear communication across global teams.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Professional Qualifications
 
 
 
 
 <ul>
 <li>
 
 
 Experience:
 
 4+ years in Sales Analytics or Sales Operations, with a focused track record of at least 2 years in a Business Analyst capacity.
 
 
 
 </li>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Analytics, Mathematics, or a related quantitative field.
 
 
 
 </li>
 <li>
 
 
 Environment:
 
 Proven success in managing multiple high-priority projects within a fast-paced, cross-functional global environment.
 
 
 
 </li>
 </ul>
 
 
 Technical Toolbox
 
 
 
 
 <ul>
 <li>
 
 
 Core Analytics:
 
 Mastery of
 
 Advanced Excel
 
 and
 
 SQL
 
 is mandatory.
 
 
 
 </li>
 <li>
 
 
 Data Visualization:
 
 Proficiency in creating compelling narratives using tools like Tableau, Power BI, or similar platforms.
 
 
 
 </li>
 <li>
 
 
 Systems Acumen:
 
 Strong experience with
 
 CRM platforms
 
 (e.g., Salesforce, Freshsales) and sales pipeline management tools.
 
 
 
 </li>
 <li>
 
 
 The Innovation Plus:
 
 Experience with
 
 Python
 
 ,
 
 Machine Learning
 
 , or
 
 Predictive Analytics
 
 to move from descriptive to prescriptive reporting.
 
 
 
 </li>
 </ul>
 
 
 Behavioral Competencies
 
 
 
 
 <ul>
 <li>
 
 
 Strategic Influence:
 
 Ability to translate complex data into a "story" that stakeholders can act upon.
 
 
 
 </li>
 <li>
 
 
 Collaborative Mindset:
 
 A "One Freshworks" approach to solving problems across distributed, cross-functional teams.
 
 
 
 </li>
 <li>
 
 
 Proactive Problem Solving:
 
 A self-starter who doesn't wait for a brief but identifies operational gaps and proposes solutions.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Business Analyst

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 At Freshworks, we don&rsquo;t just ship software&mdash;we shape it to be fast, reliable, and refreshingly simple. As a Lead Backend Engineer, you&rsquo;ll build the scalable systems that drive our global products&mdash;and do it with clarity, ownership, and a sharp eye for design. You&rsquo;ll lead backend modules end-to-end, influence architecture across teams, and raise the bar on performance, stability, and code quality.
 
 
 
 
 If you obsess over time and space complexity, love breaking down tough problems, and take pride in helping others level up&mdash;you&rsquo;ll feel right at home.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Architect and build scalable backend services that handle millions of transactions reliably.
 </li>
 <li>
 Own the full development lifecycle: from high-level design to deployment and debugging.
 </li>
 <li>
 Write clean, modular, and testable code&mdash;optimized for both readability and performance.
 </li>
 <li>
 Apply deep OOPS concepts and design patterns to solve real-world engineering problems.
 </li>
 <li>
 Ensure systems are tuned for high availability, fault tolerance, and observability.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast.
 </li>
 <li>
 Lead code reviews, mentor 2&ndash;3 engineers, and drive engineering best practices across the team. Elevate overall code quality.
 </li>
 <li>
 Troubleshoot performance bottlenecks in production and drive long-term stability improvements.
 </li>
 <li>
 Influence platform direction through architectural reviews and roadmap planning.
 </li>
 </ul>
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 6 to 8 years of experience building and scaling backend systems in fast-paced product teams.
 </li>
 <li>
 
 Data Structures &amp; Algorithms (DSA)
 
 : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs.
 </li>
 <li>
 
 Problem Solving &amp; Logical Analysis
 
 : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions.
 </li>
 <li>
 
 Object-Oriented Design (OOD)
 
 : Strong command of OOP principles, designing extensible code, and applying SOLID principles.
 </li>
 <li>
 
 System Design (High-Level Design - HLD &amp; LLD)
 
 : Proven ability to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models.
 </li>
 <li>
 Exposure to RDBMS, caching strategies, distributed queues, and microservices.
 </li>
 <li>
 Exposure and experience with AI tools and technologies to improve efficiency
 </li>
 <li>
 
 Leadership &amp; Collaboration
 
 : Demonstrates strong ownership, collaborates effectively, and shows potential for mentoring.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 Degree in Computer Science, Engineering, or a related technical field.
 </li>
 <li>
 You&rsquo;re skilled at balancing fast delivery with long-term scalability.
 </li>
 <li>
 You think clearly in code and architecture diagrams.
 </li>
 <li>
 You&rsquo;ve shipped features at scale and supported them in production.
 </li>
 <li>
 You love working in collaborative, agile teams&mdash;and mentoring others along the way.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead Software Engineer - Backend

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Inbound Lead Management &amp; Qualification:
 
 
 
 
 <ul>
 <li>
 
 Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.
 
 
 
 </li>
 <li>
 Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.
 </li>
 <li>
 
 Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.
 
 
 
 </li>
 </ul>
 
 
 Full Sales Cycle Management:
 
 
 
 
 <ul>
 <li>
 
 Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.
 
 
 
 </li>
 <li>
 
 Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.
 
 
 
 </li>
 </ul>
 
 
 Revenue Generation &amp; Quota Attainment:
 
 
 
 
 <ul>
 <li>
 Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.
 </li>
 <li>
 Forecast sales accurately and maintain a healthy pipeline coverage.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.
 </li>
 </ul>
 
 
 Strategic Account Engagement:
 
 
 
 
 <ul>
 <li>
 Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.
 </li>
 <li>
 Navigate complex organizational structures and identify all relevant decision-makers and influencers.
 </li>
 <li>
 Understand the competitive landscape and articulate our differentiating factors effectively.
 </li>
 </ul>
 
 
 Collaboration &amp; Communication:
 
 
 
 
 <ul>
 <li>
 
 Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.
 
 
 
 </li>
 <li>
 
 Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.
 
 
 
 </li>
 <li>
 Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).
 </li>
 </ul>
 
 
 Continuous Learning &amp; Improvement:
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.
 </li>
 <li>
 Continuously refine sales methodologies, product knowledge, and objection handling techniques.
 </li>
 <li>
 Actively participate in sales training, workshops, and coaching sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Proven Inbound Sales Success (3-7 years):
 
 Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.
 </li>
 <li>
 
 Inbound Lead Conversion Expertise:
 
 Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.
 </li>
 <li>
 
 Consultative Selling &amp; Discovery:
 
 Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.
 </li>
 <li>
 
 Compelling Presentation &amp; Demonstration:
 
 Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.
 </li>
 <li>
 
 Objection Handling &amp; Negotiation:
 
 Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.
 </li>
 <li>
 
 Pipeline Management &amp; Forecasting:
 
 Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.
 </li>
 <li>
 
 Communication Excellence:
 
 Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.
 </li>
 <li>
 
 Resilience &amp; Persistence:
 
 High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.
 </li>
 <li>
 
 Self-Motivation &amp; Autonomy:
 
 Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.
 </li>
 <li>
 
 Adaptability &amp; Learning Agility:
 
 Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.
 </li>
 <li>
 
 Tech Savvy:
 
 Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Experience selling within specific industries relevant to the Indian market and Europe Market (e.g., FinTech, HR Tech, Healthcare).
 </li>
 <li>
 Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).
 </li>
 <li>
 Strong analytical skills to identify trends and opportunities from sales data.
 </li>
 </ul>
 
 
 Educational Background:
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Account Executive - Inside Sales

Join Freshworks and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.