Qureos Mentor

Friendship Place

<div>Description:

Position Title: Site Manager
Reports To: Program Director
Classification: Exempt
Location: Washington, DC
Hours: Flexible schedule (Monday-Friday), between 7am-8pm, some evenings, holidays; rotating onsite hours of 12:00 pm to 8 pm or 1:00 pm to 9:00 pm one day per week; weekends may be required and participate in leadership on-call rotation.
Our Core Values: Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say &ldquo;Yes,&rdquo;; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.
Summary: The Brooks Program provides short-term housing services to families experiencing homelessness in the District of Columbia. The site manager will oversee the Brooks extension/satellite location in SE, DC. The program will house approximately 18 families and will operate under the Housing First model, emphasizing rapid placement into housing without preconditions. The program incorporates best practices to ensure that participants transition from short-term family housing to independent, permanent housing within 120 days.
Responsibilities:<ul><li>
Provide overall supervision, instructive mentorship, coaching and guidance to staff including programmatic supervision.</li><li>
Provide direct day to day supervision and performance management of two Case Manager</li><li>
Ensure best practices and participant centeredness are being always utilized by Case Managers and Residential Aid staff.</li><li>
Ensure effective collaboration with external agencies providing services to participants, including community agencies, government agencies, etc.</li><li>
Participate in multidisciplinary meetings, contract meetings (Family CAHP system, weekly housing meetings, monthly DHS case conferencing meetings, monthly Case Manager Supervisor, Best Practices meetings, etc.)</li><li>
Ensure the proper recording of entries, exits, reasons for leaving, destinations, universal data elements, housing move in date, disabilities sub-assessment within HMIS and Step Tool</li><li>
Leads the team in collaborating with the program&rsquo;s assigned TANF Vocational Development Specialist to ensure residents are fully connected TANF benefits</li><li>
Demonstrate empathy and flexibility in responding to participants&rsquo; needs and requests.</li><li>
Maintain individual personnel files for employees working on HCA to include references, certifications, trainings, evaluations, and allegations of misconduct</li><li>
Ensure services are accessible and offered to clients as needed by public, private, or community partners: physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services and employment services</li><li>
Ensure a daily log and offline unit report maintained to record all shelter activities and information</li><li>
Participate in management meetings and contribute to planning clinical group supervision sessions, team trainings, retreats, and strategizing other programming for the team.</li><li>
Complete administrative program management responsibilities for the team, including monthly and quarterly reports, other modes of measurement and evaluation of the program, and other administrative tasks as assigned.</li><li>
Reviews and oversees residents requests for nights out and curfew extensions each week</li><li>
Ensure the timeliness of documentation, UIRs, comprehensive case notes, detailed Housing Stabilization and Exit Plans, assessments, and other reports in the appropriate database system</li><li>
Conduct intakes and assessments to determine the strengths, barriers, eligibility, and goals of families</li><li>
Ensure the connection and timely referral relevant service providers, including primary care providers, DBH (Mobile Crisis &amp; CHAMPS), CFSA, domestic violence services, etc.</li><li>
Collaborate professionally with external agencies and supportive networks providing services to participants within the restraints of HIPPA to further the goals identified by the families</li><li>
Attend at least two required TCP trainings per month</li><li>
Perform all other duties as assigned.</li></ul> 
Education:<ul><li>
The site manager must have a master&rsquo;s degree in a Human Services or related field.</li><li>
In lieu of a master&rsquo;s degree, the site manager must have a bachelor&rsquo;s degree and five years&rsquo; experience in the Human Services field or a related field.</li><li>
The site manager must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems. He/she must have a minimum of four years of professional supervisory and/or managerial experience in human services delivery.</li></ul>
Skills and Competencies:<ul><li>
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.</li><li>
Valid driver&rsquo;s license and current auto insurance.</li><li>
Understanding of adult rehabilitation services and a person-centered approach</li><li>
Experience working with individuals experiencing chronic homelessness</li><li>
Experience with addictions, mental health, and co-occurring disorders</li><li>
Ability to work in a culturally diverse environment</li><li>
Ability to work as a team player</li><li>
Strong commitment to mission, including racial equity and social justice</li><li>
Strong written and verbal communication skills</li><li>
Strong organization skills and attention to detail</li><li>
Ability to work well under pressure and prioritize tasks in a fast-paced dynamic environment</li><li>
Solid decision-making and problem-solving skills</li><li>
Strong knowledge of human development, empowerment, and solution-focused principles</li><li>
Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, and recovery-oriented services.</li><li>
Experience with families, youth, and housing systems</li><li>
Experience with additions, mental health, and co-occurring disorders</li><li>
Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.)</li><li>
Experience with Customer Assessment, Tracking and Case History (CATCH), and Homeless Management Information System (HMIS) is a plus.</li><li>
Strong commitment to mission, organizational core values, including racial equity, social justice, and cultural competency/sensitivity.</li><li>
Excellent Customer Service</li><li>
Ability to create a familial and nurturing environment among staff and participants; experience with leading and motivating teams.</li><li>
Integrity, tenacity, positive attitude, mission-driven, and self-directed with alignment to FP&rsquo;s mission</li></ul>
Working conditions: The office is located in an apartment building and exposed to conditions that arise in homes, including occasionally biohazards (e.g., blood, tissue, human waste) and conflict. Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.)
This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employee must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.
Background Checks: This position is considered Safety Sensitive according to DHS. The selected candidate will be required to pass a criminal history background check, fingerprinting, including FBI, and Metropolitan Police Clearance, CFSA, NSO, Employment and Education Verification, personal and professional references, TB test, a UDS, and clearance from the Department of Motor Vehicles. 
Direct Reports: Case Managers (2) 
Indirect Reports: None
Requirements:

Education:<ul><li>
The site manager must have a master&rsquo;s degree in a Human Services or related field.</li><li>
In lieu of a master&rsquo;s degree, the site manager must have a bachelor&rsquo;s degree and five years&rsquo; experience in the Human Services field or a related field.</li><li>
The site manager must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems. He/she must have a minimum of four years of professional supervisory and/or managerial experience in human services delivery.</li></ul>
Skills and Competencies:<ul><li>
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.</li><li>
Valid driver&rsquo;s license and current auto insurance.</li><li>
Understanding of adult rehabilitation services and a person-centered approach</li><li>
Experience working with individuals experiencing chronic homelessness</li><li>
Experience with addictions, mental health, and co-occurring disorders</li><li>
Ability to work in a culturally diverse environment</li><li>
Ability to work as a team player</li><li>
Strong commitment to mission, including racial equity and social justice</li><li>
Strong written and verbal communication skills</li><li>
Strong organization skills and attention to detail</li><li>
Ability to work well under pressure and prioritize tasks in a fast-paced dynamic environment</li><li>
Solid decision-making and problem-solving skills</li><li>
Strong knowledge of human development, empowerment, and solution-focused principles</li><li>
Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, and recovery-oriented services.</li><li>
Experience with families, youth, and housing systems</li><li>
Experience with additions, mental health, and co-occurring disorders</li><li>
Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.)</li><li>
Experience with Customer Assessment, Tracking and Case History (CATCH), and Homeless Management Information System (HMIS) is a plus.</li><li>
Strong commitment to mission, organizational core values, including racial equity, social justice, and cultural competency/sensitivity.</li><li>
Excellent Customer Service</li><li>
Ability to create a familial and nurturing environment among staff and participants; experience with leading and motivating teams.</li><li>
Integrity, tenacity, positive attitude, mission-driven, and self-directed with alignment to FP&rsquo;s mission</li></ul>
Working conditions: The office is located in an apartment building and exposed to conditions that arise in homes, including occasionally biohazards (e.g., blood, tissue, human waste) and conflict. Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.)
This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employee must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.
Background Checks: This position is considered Safety Sensitive according to DHS. The selected candidate will be required to pass a criminal history background check, fingerprinting, including FBI, and Metropolitan Police Clearance, CFSA, NSO, Employment and Education Verification, personal and professional references, TB test, a UDS, and clearance from the Department of Motor Vehicles.
Direct Reports: Case Managers (2)
Indirect Reports: None 
Specific Requirements: Must have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license.
Other Details:<ul><li>
Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.</li><li>
Compensation: The hiring pay range is between $69,325 - $75,654 annually. The starting annual salary is based on a step system. A candidate&rsquo;s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation.</li><li>
Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).</li><li>
COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency&rsquo;s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.</li><li>
Location: Washington, DC</li><li>
Interview Process: Phone screening, panel style interview, final interview.</li><li>
Website: www.friendshipplace.org</li></ul>
Diversity &amp; Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.
How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/</div>

Site Manager

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Site Manager