Qureos Mentor

Frontdoor

Overview
 
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
 
Responsibilities
 
Summary: 
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
 
Responsibilities: 
Responsible for authorizing repair/replacement of covered systems or appliances.
 
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
 
Provides any necessary follow-up.
 
Qualifications
 
Minimum Education, Licensure and Professional Certification requirements:
 
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
 
Minimum Experience required
 
1-3 years of customer service experience and/or training required 
 
Required Skills: 
Knowledge of how to read a contract
 
Knowledge of business unit policies and procedures
 
Customer service and conflict resolution
 
Negotiation skills
 
Computer skills (Microsoft Word, Excel, Outlook)
 
Attention to detail
 
Ability to multi-task
 
Ability to adapt to a fast-paced environment
 
Must have internet access with minimum 4.6Mbps upload/download speeds
 
Preferred Skills: 
Highly skilled in mathematics
 
Strong deductive reasoning skills
 
Effective communication skills
 
Other/State Specific
 
This role pays between $16.00/hr to $17.00/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
 
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At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
 
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Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
 
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Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
 
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Job Locations US
 
ID 2026-4020
 
Category Customer Service/Support
 
Type Full Time
 
Company AHS American Home Shield Corp

Contact Center Associate - Authorizer - 100% Remote

Join Frontdoor and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Frontdoor

About Company

Contact Center Associate - Authorizer - 100% Remote