Qureos Mentor

Full Potential Solutions

<div>About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:<ul>
<li>
Integrity - Do what&rsquo;s right for everyone: clients, shareholders, partners &amp; colleagues, TEAM is more important than self, and create an atmosphere of mutual respect</li>
<li>Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement</li>
<li>Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate</li>
<li>Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal</li>
</ul>
Our Mission: To create conditions within which people can thrive!
Position Summary 
The Manager, Cash Analytics will lead the Research and Analytics functions in the Cashiering department, ensuring operational excellence, regulatory compliance, and strategic alignment with business goals. This role requires a strong leader with deep mortgage servicing experience, a passion for process improvement, and a commitment to team development.
The ideal candidate will bring a data-driven mindset to optimize cash operations and mitigate risk while fostering a high-performance culture. 
Essential Duties and Responsibilities 
The duties listed below are representative of the knowledge, skill, and/or ability required:<ul>
<li>
Implement industry-leading processes and controls to prevent non-compliance issues, ensure consistent customer experience, and drive operational efficiencies.</li>
<li>Collaborate with Operational Risk to identify and mitigate risks and establish quality assurance processes.</li>
<li>Ensure proper internal controls are in place to prevent fraud and misallocation of funds.</li>
<li>Manage system enhancement planning and testing.</li>
<li>Lead cross-functional collaboration with department heads and executive leadership to proactively identify, escalate, and resolve systemic issues.</li>
<li>Oversee resolution of high-impact, complex operational challenges by guiding root cause analysis and setting resolution strategies.</li>
<li>Establish governance and oversight for payment reconciliation processes, including the development of controls and escalation protocols.</li>
<li>Maintain compliance with audit risk assessments and Sarbanes-Oxley (SOX) requirements.</li>
<li>Provide leadership and coaching to the Cashiering team, ensuring performance standards and professional development.</li>
<li>Direct strategic initiatives and high-priority projects, providing executive-level oversight, resource allocation, and stakeholder engagement.</li>
<li>Support strategic planning and execution to meet organizational goals.</li>
<li>Foster a culture of accountability, recognition, and continuous improvement.</li>
<li>Complete all required training in a timely manner.</li>
<li>Maintain knowledge of and adherence to Selene&rsquo;s internal compliance policies and procedures.</li>
<li>Perform other ad hoc tasks and projects as assigned.</li>
<li>Travel up to 20%, based on business needs.</li>
</ul>
Supervisory Responsibilities<ul>
<li>
Directly leads the Research and Analytics function within the Cashiering department.</li>
<li>Provides coaching, development, and performance management for direct reports.</li>
<li>Oversees cross-functional project teams and strategic initiatives.</li>
</ul>
Education and Experience<ul>
<li>
Bachelor's degree in Business Administration, Finance, Economics, Statistics, or related field required; Master&rsquo;s degree or CFA/MBA preferred.</li>
<li>At least 8&ndash;10 years of progressively responsible assignments within mortgage servicing.</li>
<li>Minimum 5&ndash;7 years in mortgage loan servicing, with progressive leadership roles.</li>
<li>
</li></ul>Required Skills and Qualifications<ul>
<li>
Strong understanding of FHA, GSE, VA, USDA, and CFPB mortgage servicing regulations.</li>
<li>Demonstrated expertise in Cash Management, Investor Reporting/Accounting, and Commercial Loan Management (e.g., Business Purpose Loans).</li>
<li>Experience with MSP/Black Knight Financial Services (BKFS/ICE) preferred</li>
<li>Excellent problem-solving, analytical, and organizational skills.</li>
<li>Proven ability to influence, lead, and develop high-performing teams.</li>
<li>Strong verbal and written communication skills, with the ability to tailor messages to various audiences.</li>
<li>High degree of integrity and compliance mindset.</li>
<li>Proficiency in Microsoft Office Suite (Excel, Word, etc.).</li>
<li>Ability to thrive in a fast-paced, high-pressure environment.</li>
<li>Commitment to Selene Finance&rsquo;s core values and a team-first mindset.</li>
</ul>
Computer Skills<ul>
<li>
Proficient in Microsoft Office (Word, Excel, Outlook).</li>
<li>Experience with MSP or similar mortgage servicing platforms is strongly preferred.</li>
</ul>
Physical &amp; Work Environment
Work setting: Business office with moderate noise (e.g., computers, printers).
Physical requirements: Sitting, typing, talking, and using hands regularly; occasional walking. Must be able to lift up to 25 pounds occasionally.
Vision requirements: Close vision (20 inches or less). 
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:<ul>
<li>
Paid Time Off (PTO)</li>
<li>Medical, Dental &amp;Vision</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Account</li>
<li>Health Savings Account</li>
<li>Paid Holidays</li>
<li>Company paid Life Insurance</li>
<li>Matching 401(k) Plan</li></ul></div>

Manager, Cash Analytics

<div>About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:<ul>
<li>
Integrity - Do what&rsquo;s right for everyone: clients, shareholders, partners &amp; colleagues, TEAM is more important than self, and create an atmosphere of mutual respect</li>
<li>Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement</li>
<li>Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate</li>
<li>Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal</li>
</ul>
Our Mission: To create conditions within which people can thrive!
Position Summary 
The Cash Services Manager is responsible for overseeing the operations of the Cashiering and Cash Management departments. This includes the posting and reconciliation of incoming funds, oversight of wire transfers and disbursements, and ensuring compliance with investor and company guidelines, including Sarbanes-Oxley (SOX).
The ideal candidate will bring strong leadership, analytical, and process management skills, with proven experience in MSP or other loan servicing platforms. The role directly oversees two department supervisors and a team of 10+ associates.
Essential Duties and Responsibilities 
The duties listed below are representative of the knowledge, skill, and/or ability required.<ul>
<li>
Ensure that all Cashiering and Cash Management functions comply with investor and company guidelines</li>
<li>Oversee timely posting and deposit of all funds received internally and externall</li>
<li>Manage the processing of wire transfers and check disbursements</li>
<li>Ensure timely reconciliation of all cash accounts and resolution of reconciling items</li>
<li>Maintain and manage vendor relationships (e.g., lockbox services)</li>
<li>Apply consistent internal controls to prevent fraud and misallocation of funds</li>
<li>Ensure compliance with SOX and general audit risk assessments</li>
<li>Interface with internal departments to resolve issues and ensure client satisfaction</li>
<li>Provide strong leadership to department supervisors and staff, delivering coaching and performance feedback</li>
<li>Recommend salary and personnel actions for department employees</li>
<li>Perform other duties as assigned</li>
</ul>
Supervisory Responsibilities<ul>
<li>
Directly supervises 2 department supervisors</li>
<li>
</li></ul>Departments: Cashiering and Cash Management<ul>
<li>
Supervises team of 10+ indirect reports through subordinate supervisors</li>
<li>No direct reports outside of the supervisory staff</li>
</ul>
Education and Experience<ul>
<li>
Master&rsquo;s degree (M.A.) or equivalent experience</li>
<li>4&ndash;10 years of related experience in loan servicing, finance, or similar field</li>
<li>Strong familiarity with MSP, Mortgage Servicing systems, or comparable platforms</li>
</ul>
Required Skills and Qualifications<ul>
<li>
Strong leadership and people management skills</li>
<li>Excellent analytical, organizational, and problem-solving abilities</li>
<li>High attention to detail and accuracy in cash and reconciliation processes</li>
<li>Effective verbal and written communication</li>
<li>Strong process and compliance mindset</li>
<li>Ability to collaborate cross-functionally and manage internal/external relationships</li>
<li>Willingness to work overtime, including evenings and weekends, as needed</li>
</ul>
Computer Skills<ul>
<li>
Proficient in Microsoft Office (Word, Excel, Outlook)</li>
<li>Experience with MSP or other mortgage servicing systems required</li>
<li>Familiarity with internet and AP software preferred</li>
</ul>
Language Skills<ul>
<li>
Ability to read, analyze, and interpret financial reports, legal documents, and technical publications</li>
<li>Capable of drafting business correspondence, policies, and reports</li>
<li>Able to present information clearly to senior leadership and external stakeholders</li>
</ul>
Mathematical Skills<ul>
<li>
Ability to apply statistical reasoning and financial calculations (e.g., reconciliations, ratios, percentages)</li>
<li>Practical application of geometry and probability helpful</li>
</ul>
Reasoning Ability<ul>
<li>
Ability to define problems, collect and analyze data, and draw sound conclusions</li>
<li>Comfortable interpreting technical and abstract information in various formats</li>
</ul>
Physical &amp; Work Environment
Work setting: Business office with moderate noise (e.g., computers, printers)
Physical requirements: Sitting, typing, talking, and using hands regularly; occasional walking and climbing. Must be able to lift up to 25 pounds occasionally
Vision requirements: Close vision (20 inches or less) 
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:<ul>
<li>
Paid Time Off (PTO)</li>
<li>Medical, Dental &amp;Vision</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Account</li>
<li>Health Savings Account</li>
<li>Paid Holidays</li>
<li>Company paid Life Insurance</li>
<li>Matching 401(k) Plan</li></ul></div>

Manager - Cash Services

<div>About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:<ul>
<li>
Integrity - Do what&rsquo;s right for everyone: clients, shareholders, partners &amp; colleagues, TEAM is more important than self, and create an atmosphere of mutual respect</li>
<li>Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement</li>
<li>Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate</li>
<li>Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal</li>
</ul>
Our Mission: To create conditions within which people can thrive!
Job Overview:
We are expanding a high-performing outbound sales team supporting a nationally recognized property and casualty insurance provider, and we&rsquo;re looking for licensed, driven professionals ready to put in the work and reap the rewards. This isn&rsquo;t a job for order-takers. It&rsquo;s for hunters&mdash;motivated sales professionals who thrive in fast-paced environments and know how to turn opportunities into revenue. You&rsquo;ll be calling warm leads (no cold calling), but success comes down to effort, consistency, and hustle.
What You&rsquo;ll Do:<ul>
<li>
Make 200&ndash;300 outbound calls per day to qualified leads</li>
<li>Help prospective customers understand and purchase the right personal lines insurance including ( auto, home, renters, boat, motorcycle, umbrella, condor, or bundled insurance policy)</li>
<li>Hit and exceed your goal of 30+ policies sold per month, with multi-product sales encouraged and rewarded</li>
<li>Follow up persistently, manage your pipeline, and close deals confidently</li>
<li>Maintain accurate records in our CRM database ( Salesforce, allstate lead manager, hearsay texting tools, personal notes)</li>
<li>Study and pass licensing for Resident state a must- (self-paced, company-supported) .potential of additional states assigned</li>
</ul>
Qualifications:
What It Takes to Succeed:<ul>
<li>
Active Property &amp; Casualty Insurance License in your home state (required)</li>
<li>High-volume outbound call center or insurance sales experience is a plus</li>
<li>Willingness to work a structured day with heavy dial activity and accountability to metrics</li>
<li>Ability to self-manage in a fully remote environment</li>
<li>Confidence with tech platforms including quoting tools and CRMs</li>
<li>Motivation to earn uncapped bonuses and outperform average sellers</li>
<li>Ability to multi task</li>
</ul>
What You&rsquo;ll Love:<ul>
<li>
100% remote work with flexibility and autonomy</li>
<li>Uncapped bonus potential</li>
<li>Daily opportunity to compete, grow, and earn</li>
<li>Access to warm leads&mdash;people who already showed interest</li>
<li>Paid licensing support for additional states</li>
<li>Supportive leadership and real-time coaching available</li>
</ul>
You&rsquo;ll Thrive Here If You:<ul>
<li>
Are energized by dialing, following up, and closing</li>
<li>Want to be paid for performance, not just time</li>
<li>Take pride in your ability to convert leads</li>
</ul>
Tech Setup Required:
Reliable high-speed internet and a quiet, professional workspace are a must. Company equipment will be provided.
Perks &amp; Benefits:<ul>
<li>
Competitive pay: $20 -24/hour base pay</li>
<li>Bonus: Uncapped monthly commission potential based on performance</li>
<li>Total Earnings Potential: $60,000&ndash;$100,000+ annually (for top performers)</li>
<li>Fully remote work flexibility</li>
<li>Opportunity to be part of a pioneering campaign</li>
</ul>
States: Missouri, Minnesota, Oklahoma, Iowa
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Work Location: Remote</div>

Licensed Sales Professional

<div>About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:<ul>
<li>
Integrity - Do what&rsquo;s right for everyone: clients, shareholders, partners &amp; colleagues, TEAM is more important than self, and create an atmosphere of mutual respect</li>
<li>Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement</li>
<li>Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate</li>
<li>Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal</li>
</ul>
Our Mission: To create conditions within which people can thrive!
Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made 
Essential Duties and Responsibilities:<ul>
<li>
Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can&rsquo;t be included within a team dialer campaign.</li>
<li>Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.</li>
<li>Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.</li>
<li>Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.</li>
<li>Offers short term resolution options via repay and forbearance plans. 
Provides information on all available assistance programs to borrowers experiencing financial hardships.</li>
<li>Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.</li>
<li>Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.</li>
<li>Remains current on all Policy &amp; Procedure and investor updates.</li>
<li>Meets monthly goals as established in the agent scorecard.</li>
<li>This is not a work from home opportunity.</li>
</ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:<ul>
<li>
Excellent attention to detail.</li>
<li>Ability to multi-task and consistently meet multiple deadlines.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to work in a team environment.</li>
<li>Strong collections orientation with customer service skills.</li>
<li>Ability to use good judgment.</li>
</ul>
Competencies: To perform the job successfully, an individual should demonstrate the following: 
<ul>
<li>
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.</li>
<li>Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.</li>
<li>Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.</li>
<li>Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.</li>
<li>Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.</li>
<li>Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.</li></ul> 

Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Sagent products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus. 
 
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
 
Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
 
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations. 
 
Computer Skills: Working knowledge of and experience with Microsoft Office products (Word, Excel, and Outlook). Previous experience with Black Knight (MSP) and/or Sagent preferred. 
 
Certificates and Licenses: N/A 
 
Supervisory Responsibilities: N/A 
 
Travel: Some travel may be required. 
 
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
This position works in a typical office environment with moderate noise levels. 
 
Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.</div>

Collections Specialist

Join Full Potential Solutions and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Full Potential Solutions

ABOUT_COMPANY

Manager, Cash Analytics

Manager - Cash Services

Licensed Sales Professional

Collections Specialist